I loved how professional Dr.Patel and his team of nurses were. They got me in and out for my…read morecataract surgery, and I had no complications that night. I went back the next day for my check up and I had 20/20 vision! I would highly recommend going to Heritage Eye Center for all your eye needs.

I had cataracts removed and new lens implants. I gave them a three rating because the staff was…read morefriendly, and the surgery went (mostly) well. Here's where everything went wrong: the billing was an absolute mess! First, they charged the wrong credit card, and then additional costs started coming in. The billing contact (woman) was rude and had zero communication skills. When we would call to set up a payment plan and resolve mistakes, no one EVER answered the phone. Calls always went to voicemail, and we wouldn't hear back for weeks. Also, in the middle of my recovery period, they decided to drop our insurance company, so follow-up appointments went from $0 out-of-pocket to $300!! They should have been included!! I had to rush to find a new in-network eye doctor to monitor my healing process. EYESIGHT CARE IS CRITICAL!! This is very expensive eye surgery, and insurance doesn't cover most of the cost. Make sure you understand the additional costs before you proceed. They add up! And again, their billing department is a joke! The estimate was $9,500. The actual out-of-pocket cost was about $15,000.

Everyone I interacted with at the Horizon Eye Center was wonderful, starting with the front office…read moreladies. Sara has the best sense of humor. Dr. Gupta never made me feel rushed. She listened to my questions and answered all of them. Everything went like clockwork after making my appointment. You are sent an email link to log into their portal so you can fill in the paperwork before you arrive. You can make appointments through the portal and also send messages, which are answered very quickly. I highly recommend the Horizon Eye Center.

Expensive and not very helpful. Gupta will ask you want you want to do for treatment even though…read moreyou have no medical experience which is on par with her level of care. I had a stye in left eye now I have 2 in the right for which no treatment was given she even asked if Tylenol was necessary for the pain.....!? Are you kidding me..,um yea it's pretty painful

Loved the atmosphere of the office, the staff, and the efficiency, friendliness and professional…read moredemeanor of each of the personnel with which I had contact. My husband was very interested in booking an appointment in the coming days. Thank you all for GREAT service!! Gayle

I hate to leave less than stellar reviews for doctors' offices when the doctor himself was fine…read more BUT... after waiting an hour to have my eyes examined in the Frisco office (with no explanation or apology for the delay), I decided to see if the McKinney office was better. Here it was an hour and 20 minutes before I was seen by the doc - 65 minutes after my eyes were dilated. Again no apology or explanation. While waiting, an assistant came to tell me about the different types of cataract surgeries and the cost. When I said I don't need cataract surgery, I was told "well, you might in the future". Are you kidding me??? Again, the doctor himself was fine but, for the reasons stated, I'm considering looking for a different practice.

They treat you like family here and genuinely care about your eyes…read more Shelley is so funny and not afraid to tell you what will and won't look good! I loved having Lori step up and give an opinion too! Jenny the clinic manager goes above and beyond to help in any and all situations, good and bad but never without a smile! Jessica and Stephanie the techs were so great at communicating what was being done and for what purpose, I'm so thankful for their advanced technology so that we didn't have to do any of that dilation!! Lastly Kaaren was up front working her tail off to greet and welcome everyone, and especially took the time to make sure all of my questions were answered.

I'm originally from Arkansas, and I can truly say these people really treat you like family! I'm…read moregrateful I found this place. Thank you McKinney Family Eyecare!

I've been a patient of Dr Matt for many years. If you are looking for a traditional family centered…read moredoc for yourself and family, you can't go wrong with him. I don't know Cindy, but I suspect she's just like Matt, competent, knowledgeable, and personable.

Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

Great experience! Dr…read moreKenneth Garza and his team are professional and super friendly. Made an appointment for the annual vision check and was promptly greet upon entering the office. Minimal time. Dr Garza pays attention to listen to my questions and did not rush to go see his next patient. The staff patiently spent time to explain eyeglasses quotes - no pressure to purchase at all. The office is clean throughout. Highly recommended! Check them out if you're looking for an eye doctor around the area.

My son is autistic, and I informed the staff of his disability before his exam. During the vision…read moretesting, he was instructed to press his head against the machine while following multiple directions at the same time. The medical assistant--a tall, slim woman with dark hair--was very rude, impatient, and appeared frustrated with him. She stopped the exam midway and told my son, as if he were an adult, that if he did not cooperate and follow instructions, he would not be allowed to see the doctor. This was completely inappropriate, especially considering she had been informed of his disability beforehand. Ultimately, the doctor had to step in and complete the vision testing because she was unable to properly perform the exam. The doctor was professional, patient, and understanding, and I greatly appreciated her efforts. However, the office staff is clearly not adequately trained to work with children or individuals with special needs. Families with disabilities deserve compassionate, patient, and properly trained staff. This type of behavior is unacceptable and should be addressed to prevent other children from having a similar experience.

This office is not billing or understands the proper billing practices in regards to submitting…read moreinsurance claims to the insurance company. Upon my visit on 03-05-2025, I was told that in order to have my insurance cover this visit as a whole (i.e. the claim), the eye pressure test would have to be completed. If this test was opted out of, then I would become a cash pay patient. There are both procedural codes and diagnosis codes, insurance will pay on any submitted claims as long as these services covered by the policy. If a service or test is opted out of, the facility should not submit that on the claim to the insurance company. The so called prescription fee is not necessary of $50 dollars is not required BECAUSE there is no separate insurance billing code specifically for writing a prescription; in most cases, the act of writing a prescription is considered part of an overall patient encounter and is included within the billing code for the office visit (E/M code) itself, meaning you would bill based on the level of complexity of the patient encounter, not just the prescription written. I am currently working w/Aetna insurance (my carrier) to investigate and hopefully pull their contract ASAP. This office should be a shammed of these practices.

Dr Ehrhardt is so caring. She never rushes through an exam. She took her time and explained how to…read moreuse my new contacts. She was very thorough. The office staff at the new Richardson office were very kind. My tech Robert made me feel at ease. The office is beautiful and appears to have all the latest equipment. I received detailed photos of my Retina without being dilated. It was so easy to be seen for a thorough comprehensive eye exam. Thank you so much!

I love this gal! She is is so sweet and caring. I was a former patient @ another location, and…read morewhen I found Dr.Lynn Ehrhardt @ this Richardson, TX location, I was thrilled. I've already seen her, recently, and have forwarded her name to 4 other family members, who, were also thrilled to see Dr. Ehrhardt was practicing in Richardson, TX. She loved my in-laws and was so sad to see my mother-in-law, recently, and hear of my father-in-law's passing this year. She is thorough and actually corrected a misconception that my husband was borderline glaucomic, when, in fact, it was called physiological cupping. Very professional, kind, and takes the time to sit down to ask, if you, the patient, have any questions. Dr. Ehrhardt truly has a wonderful "bedside manner"!!!! I highly recommend!!!!

Dr. Kalyam did a great job on removing a lesion from my eyelid. I highly recommend her!read more

Dr. Kalyam is an amazing surgeon! I send all my patients to her. She has also done a bleph on me…read moreand it turned out beautiful!!

Brought my mom for her visit. Everything went perfectly and we felt comfortable and at ease. Grace…read morewas fantastic explaining everything so that we can schedule her surgery. When we checked out we met Eryn. She was so nice and welcoming. It was refreshing to see someone that was knowledgeable and really enjoyed her job. All I can say is Brooks Eye Associates is lucky I live out of town. I would have to steal some of their staff for my office.

OnExperience Review My overall experience with this eye…read moreclinic was disappointing and frustrating. From the very beginning, the process felt like being on a conveyor belt--shuffled from room to room, with a different technician each time, and very little personal attention. When it came time to meet the doctor to select my lens, I never received a clear breakdown of the options. Instead, I was given a handwritten note showing only the most expensive and the lowest- priced choices. I wasn't entirely sure what I was choosing but ended up selecting the most expensive option. The second eye surgery was delayed by a week, which pushed back the time I could start using the new lenses. I left the appointment without any instructions for a follow-up. When I called the office to confirm, I was given incorrect information. On my next visit, after going through the same conveyor belt process, a doctor I had not scheduled with examined me and said my eyes were too dry to proceed, requiring another reschedule. The scheduler then informed me there would be no availability for at least a week, possibly longer. By this point, I was very frustrated with the delays. During another appointment, I was not given any prescriptions or priority scheduling, even though the manager had previously said I would receive both. Several other things stood out: * There were no refreshments or snacks offered, despite positive reviews mentioning them. * There is a second waiting room, which I still do not understand the purpose of. * I was recommended to use Miabo eye drops, which my insurance did not cover and which cost nearly $900 for a small bottle. Overall, my experience was poor and left me feeling neglected as a patient. The entire process was disorganized, communication was unclear, and the costs were extremely high--around $9,000 in total. I want to share this so other patients are aware of what they might encounter. counter. Approximate Cost: $9,000 Final Opinion: I cannot recommend this clinic based on my experience. the initial evaluation, I felt like I was on a conveyor belt being shipped from room to room and never with the same technician. Then I was supposed to meet a doctor to choose the lens, he never showed te breakdown of the lens, instead he sent a hand written of my options the most expensive and the lowest, not sure what I had chosen.but I chose the most expensive. On the second eye surgery. I was rescheduled to another week, which extended the time of getting the lens up and working. I left with no instructions to come back. I called the office to see when I was to come back and was given wrong information. After the conveyor belt again, I went to a doctor's office. A person who I had not scheduled with showed up and started looking at my eyes and said we have to reschedule the appointment because my eyes were too dry, for one week. The scheduler said there was no chance for a week and it would be considerably later. I became quite agitated at this point as ''this was taking forever.'' Another appointment,after the evaluation, I was not today given prescriptions and no priority booking my appointment as I was told by the manager I would like address a couple of good reviews, there was no one passing out snacks, there is a second waiting room, which I still don't understand, and they wanted me on Miabo, eye drops, which my insurance did not cover, and the price was around $ 900.00 for a very small bottle. All this made me want to inform customers as this is obviously my opinion. The cost was about approximately $ 9000.00.