Super cool items and fun gift ideas for family or friends. I always love seeing local items!…read moreCustomer service was lacking, the girl working wasn't very welcoming. Overall okay experience, but great items.

I can't say enough about how much I love this store!! Melissa is amazing and always lights up my…read moreday. I've purchased a bag, candy and lots of earrings here before- all great quality and absolute steals in this pricey modern world!

We have been using this place for years. Everyone has been super friendly and knowledgeable when we…read morehave come in to donate or to shop. We have gotten some seriously great deals.

I have been a member of the COOP since 1984 and have relied on it for materials to maintain my…read moreproperties in Mission Hill since moving here in 1987. I served on it board for several years. Yesterday I went to purchase a piece of window glass approximately 22" x 30" and was charged $82.88, including tax. I called today and asked if there had been a pricing error and Greg informed me there had been no error. I told him I thought the nearly 6X cost compared to Lowe's was a steep charge to support a local enterprise like the Coop and he sharply responded that I should shop at Lowes. Well if that overcharging rate persists and is similar across the line of products sold there, one should not be surprised to learn the Coop is shutting down glass sales and other items are surely to follow. A snarky response from Greg compounds the issue with trying to support this enterprise. OTB

BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel

Can't wait to visit them for help with our new living space! The showroom is bright and inviting…read more I need furniture, window coverings and closet fittings. I know that you will do a wonderful job!

A key to business success is setting customer expectations and having good customer communication…read more This business did neither. I called for information on Hunter Douglas shades and had a good talk with a woman here, after which we made an appointment for her and a technical person to come by the house a few days later to discuss details about how the mechanized shades work, and look at colors and fabrics.. About five minutes before the expected arrival that day I had a message saying "we" are running late but "we" expect to be there within 15 minutes. About 30 min later though, the doorbell rang and a man stood there. He did not introduce himself but his shirt was labeled "Hunter Douglas". I asked where the design person was with whom I had spoken and who had sent me that message. He didn't know. He came in and I asked if we should wait for her. He didn't know. No attempt to wear a mask or ask if I preferred he do so, and as he walked into the living room I saw he was wearing dirty tennis shoes as he walked on our Oriental carpet--no attempt on his part to remove or cover them. He was very terse (I could not tell if he was shy or upset about coming alone) but did the measuring. I asked what was going on, as I was expecting a designer to come with color books, fabric etc. He offered he had a color book in his car and could go get it, but I had expected to interact with a designer. He was in and out within five minutes. I called the shop, and another employee explained my contact was with a customer, and then, most oddly, proceded to explain to me what this other customer was asking about and was going to order. I stopped her as I wasn't interested at all in another person's order, said I had had a message that "we" were coming and who was this solo quiet man who turned up without ever giving his name even. I asked for my contact to call me back but was told they close at 2p and she would be leaving (heaven forbid they return a call past 2p apparently). I got the email address and sent off an email saying I found this all very unprofessional. I very well could understand running late with a client, but then why not call to say that and ask if we could re-schedule? But sending out this man alone, an employee who clearly was not at his best when speaking directly with customers and who didn't know what was going on even with his own workmate, was unacceptable. She had my email and phone number, but now five days later still no response. Very unprofessional and apparently don't like being called on it! The whole effect was very disorganized and unprofessional.

So product is nice looking I'll give them that! Issue is they have terrible customer service and…read moreshipping issues. If you have a deadline for your project don't get your stuff here. We had two major issues. 1) they charged us for shipping twice bc all items were ready but one and If you break up the shipping you pay twice. That second shipping was supposed to come on a specific day and time so hired contractor to come that day and they cancelled it saying "the truck never left". They refused refund that extra shipping fee. 2) they just flat out ordered the wrong size sink. They match the sink to the vanity you chose and they just ordered the wrong which delayed the project by over a week. Basically this place doesn't care about the customer but the vanities are nice.

My spouse & I have been planning & designing a major renovation on the 2nd floor of our old house…read morefor more than a year. While we are more hands on and can be detail-orientated, when we walked into Porcelanosa, we found everything we wanted for the new bathroom in one visit. That was largely due to Kelly Bara, who graciously led us through the choices & decisions. It helps that Kelly has a great sense of style but also that she knows how to not just deal with people, but she seems to enjoy working with customers, and she made the process very enjoyable. The amazing thing that Kelly did was that she was able to give us both a little of what we wanted, melded our style preferences into one design, which is not easy to do. We might not have been able to do it on our own. My wife & I have different & definite style preferences that can be hard to overcome. Of course it also greatly helped that Porcelanosa has some very nice product choices, too. We are not demanding but Kelly answered every email query with patiences and kindness . . . Kelly is an asset to Porcelanosa. Though we do not have any future projects, I will be recommending her and Porcelanosa to my friends and acquaintances.

What a PRECIOUS GEM of a neighborhood hardware store! I live in nearby Milton and had no idea this…read moreexisted! They come over to you to ask you if you need anything (unlike big box hardware stores, where you have to track somebody down). The gentleman who helped me genuinely knew what was the best thing for what I needed, and help me find it. He carried it to the cash register for me, and helped me to my car! True customer service, true family values! The store is clean, the parking lot is nice! And it's so easy inconvenient to get to for me in Milton!

The customer service here is BEYOND! I was searching for a very specific size screw to attach…read morepulls to dresser drawers and they took their time to find exactly what I needed. While they were working hard trying to find the right size screw, I looked around the store. I was asked about 5 times if I needed help or if I was looking for anything in particular. Thank you all so much! I am impressed and look forward to coming back! **Side note, the nice guy working at True Value in South Boston sent me to you all after he realized he didn't have what I needed. :)

We hired Tess for a paint consultation because we bought a new home and needed to paint the first…read moreand second floors. From the moment we met Tess she was incredibly warm, easy to work with and knowledgeable. Her expertise in color was evident as she meticulously and effortlessly combined different hues to create a harmonious color palette and flow throughout my home. She took into consideration my personal style, the natural light, the elements of the home while thoughtfully curating options that were perfect! She took the process from overwhelming to fun and exciting. I would highly recommend Tess to anyone seeking to elevate their space with color.

Tess did a whole house color consultation for us. She guided me to beautiful colors that…read morecoordinated perfectly with each other and my existing decor. I'd absolutely hire her again.

NEVER WORK WITH THESE PEOPLE. The owner is the most rude person I have ever dealt with. We tried…read moreto have a bathroom countertop made here and after 2 days of being promised "It will be ready in a hour", I went there to find out when it would actually be done. The owner immediately got heated and when I asked for my money back, he sent me to the sub contractor who had originally sold us the marble he then told him to give me our money back and said he would 'rather throw it in the dumpster' than have to deal more with us. At one point in the discussion I had 3 men looming over me questioning me as if I was the unreasonable woman, needing to be mansplained to. One of the worst experiences of my life.

I decided to write a late Yelp Review when I looked up contact info for this company and didn't see…read moremuch on them. I'm coming after 2 years to buy a second houseful of hardwood floor and hopefully tile and granite. Gerry was so easy to work with, the pricing was fantastic and the delivery crew guys were fantastic. No complaints calling now to see what he's got in the way of hardwood flooring in stock.