Not managed well and i Question if residents are getting…read morequality care. Food quality questionable.

staff seem really caring and devoted to the residents! it's been terrific dealing with them!read more

I had my second hip surgery this month (January 2025) and had to go to a rehab facility for a week…read more We choose Handmaker's. To me, the Ritz of rehab facilities in Tucson. The staff is attentive to your needs, the foods not half bad, most are single rooms that shares a bath with one other single room, the color scheme is calming and they are always cleaning! To have a successful recovery, in my opinion, these are the things that are most important. I had my second hip surgery this year and the first rehabilitation facility was the worst. I will write a review on their site.

Care quality ???? Where do I start? Well mother-in…read more-law 91 years old left wet because they are not changing her diaper. She is not being watched to take Her pills are not being watched cause a pill found on the floor. Nurse RESPONCE she must be spitting them out. Hmmmm (must be) so not watching. Hearing aid lost .... Oh wait not lost cause it was found by nurse under her butt when her daughter showed up and oh now it's time to change her diaper. Should I go on. Make sure she gets her medication (you will have a better time with this patient!! Her room wreaking with the smell of urine is a sign of not being taken care of.

My mom has lived here for about a year and absolutely loves it. The move in process was over all…read moregood, but did have some issues with getting her Xfinity set up. We often go visit her and eat at one of the dining rooms. Just after Christmas we had a family lunch with about 8 of us. Our server was very friendly. The food is very good. I've enjoyed their burgers, salads and salmon. Sometimes they are a bit short on staff and things take a bit longer but if you know that going in, it's not an issue. I am so happy my mom has found a place she loves to live at and a place we're we fell good about and know she is in great care.

We just had a delicious lunch at Taboon and our waitress, Dahlia, was excellent. Such a warm and…read moreinviting atmosphere!

Since this place became Tucson Gardens, the quality of Care has diminished DRASTICALLY. There are…read morestill a few care givers who actually Care about the folks still here and really do their best, but there are a LOT of them who seem to have lost their zeal for this job. They have too many people to watch over and too many other chores with very little help. The ones who are running from "Cottage" to "Cottage" are being run ragged trying to keep up with the demand. The rooms are not being cleaned properly. The bathrooms appear to be cleaned only when they become Very Dirty. The residents are being left to themselves as the care givers are assisting other residents with medications, eating, going to the bathroom, dressing, or even just getting out of bed. Sometimes this can be very bad, as I've witnessed residents getting into places they should not be. Many of the people who made this place work so well are now gone. Several more have left since this change over. I would NOT recommend this place any longer!

The course of events directly after my moms dementia diagnosis were very challenging and I honestly…read moredon't know what we would have done without the amazing team at Pacifica senior living. From Mary Lynn to Dale and then Anita, Suzanne, Cruz plus everyone else I missed mentioning. They all amazing people and I am so appreciative of both the work they do but even more so how they do it. I feel so blessed that we were able to transition my mom into their facility and know that she is in the best possible place for care. I can't give enough praise to this amazing facility and team!!!

Great staff and apartments. Mom is happy and food for the most part satisfies her. More help is…read moreneeded like everywhere. Sometimes meals take a long time to be served. But the staff..... they are caring and engage in conversation and jokes with the residents. Such a good feeling having your loved one treated like a person and not an obligation. Would recommend to anyone with a senior parent.

Hello, I have just recently moved my mother to the Cascades…read moreof Tucson for Assisted living and I am beyond impressed. The staffing is amazing, there are both medication techs and caregivers focusing on the residents as a team. There are licensed LVN's 7 days a week which is not standard in this industry, so these examples of staffing truly sets the cascades apart from other facilities. Additionally the reception team answers the phone at all hours and are kind and extremely professional as well. As a recent retired RN I know what quality care looks like and the Cascades has given my family the piece of mind we need and the care my mother deserves. Keep up the good work and thanks to all who are devoted to taking care of the elderly during these unprecedented times.

It has been more than two years since my mom passed away under this group's care. Nurses were…read morenice, but harried and I'm sure the whole place has turned over by now. The one thing I would tell anyone with a loved one in need of hospice is to make the time to interview at least three companies and CAREFULLY weigh whether it's ideal to keep him/her at home or transfer them to the hospice facility, which I don't think this one even has. My close neighbor and friend was over quite a bit during the final week, and she is an talented RN who doesn't put up with any B.S. After Mom passed, she told me, "Jane, that was the worst hospice I've ever seen." I think that sums it up.

This agency has caring & compassionate team members. The…read morecontinuum of care is an added benefit to patients and family members (Home Health, Hospice, Palliative and DOL services.)

I've live at Fellowship Square over a year! It's a great place to live. Being in my early 60s I'm…read moreone of the youngest but age makes no difference here! Wonderful staff, activities and the food is great compared to other Centers I've been to! As I say if you look for negative you will find it anywhere but, Here, communication makes all the difference! I believe you will love it here if you come! Hey look me up tell them, Patti sent you! If you are ever bored, it's truly your own fault! Come visit come stay! You'll love it! See you soon! And thanks Fellowship Square for all the hard work you do!

Shockingly it's been 10 days and no phone call from Christy the resident care coordinator,I have…read morenot received any answers to my emails,why ,I can only guess they don't care ,how many times do I need to write a public review to get help with a problem,this has been going on since November,yet after every post here no one person cares enough to contact me ,I am only sharing this so everybody else does not need to go Thur this terrible treatment, it's not how I am used to being treated by a company ,so maybe someday I can say they fixed the problem ,I have Evan reached out to corporate office in Phoenix. Stay tuned. Sad