Not sure why so many negative reviews, probably people have nothing better to do but complain. People treat you the same way you treat them. Don't have different expectations just because you're a client. My experience with the Boston store was excellent. All associates were friendly and stopped to say hello even though I'm a new shopper at this location. I didn't have the chance to meet the Floor Director to brag about the service that I've received from Nana, but I will make sure to do so on my next visit. Nana is kind, professional and very knowledgeable. I've shopped with her 3 times so far and every time I get her full attention and wonderful recommendations. In this short time she's gotten to know my preferences, favorite colors and she recommends products that she believes I'd love. She wasn't wrong so far. Thank you to the entire staff at the Boston store and I'm looking forward to going back for another fun shopping experience with Nana! read more

The worst experience at any Hermès I've ever visited. Every city I visit, whenever there's an Hermès store, I always visit and buy alittle something. It was weird at 1st entering. No one at the door. No one to greet us. The security guard didn't even acknowledge majority of people there. There were no SAs to be found on the ground floor. I thought it would be a quick in and out shopping trip because I knew what I wanted and it was there. At most I should've only been in there 20mins. But instead, I was walking upstairs searching for an SA to even acknowledge that there were several people downstairs waiting. Several clients actually walked out so pissed off. But the interaction that I am absolutely appalled by was by the security guard downstairs when asking if there were any SAs available for the ground floor. Was so extremely rude and snappy and condescending. He spoke to us like we were stupid. And we weren't the only ones he spoke like that too. This one couple walking out, he was rude to too. The husband, almost turned around and had a combative interaction. But he decided it wasn't worth it. That security guard needs to be fired. He lacks courtesy and awareness. He should've put the barriers up to limit people from entering, knowing there were no SAs available. Just also to keep the integrity and safety of those in store and the SAs too. He clearly did not care and made that very aware to everyone he interacted with. Meanwhile we have a pretty high spending history and long client history. Enough to be invited to shows and private events. So to be spoken to that way was so extremely disheartening and distasteful. Honestly to witness anybody be disrespectfully treated whether they have a profile or not, is not the level of class we are accustomed to by the Hermès company. This location needs to do better. read more

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Top notch service and merchandise but a line to get in. What is this? A COVID flashback. Yikes. I guess it is the holiday season. I always keep a couple of spare ties wrapped up in Hermes boxes because I never know when I am going to need one. read more

Super underwleming. Tiny store and not much merchandise. I made a full lap around the first and second floor and not once was I greeted. I came in right at opening and only 1 other customer in the store. The non-existent customer service is why I don't enjoy these locations anymore. I'll buy my items online and at other locations where they know how to say a simple hello. read more

I've been to this location on a few occasions. I would say the assortment is pretty good, but not quite as good as I would expect for a major metropolitan area. Beautiful store and well maintained atmosphere and a beautiful part of the city! A little less stuffy than other locations that I've been to if I'm honest read more

A wonderful experience at the Boston location. Friendly and approachable staff and a beautiful atmosphere. Christopher was extremely helpful, knowledgeable and patient and I will definitely shop with him again! read more

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I came on a Saturday and they were busy, busy. It make take a while to get an associate to help you, but you'll get help. There are two stories to the boutique. The bottom level is men's items and women's fashion accessories. Upstairs are women's shoes, clothes, home items and dog items as well. There is also a display of their leather goods, but they don't sell them. (We know this!!) I was looking into buying shoes this Hermes visit. I tried on the Happy Sneakers and Bouncing Sneakers and was in a slight debate on which one I should get. I tried on the shoes and took pictures to help me decide. That really was no help hahha. It's always so helpful when the SA gives some help when deciding on some items. I ended up with the Happy Sneakers because it's all leather and I wanted to see different colorways on the Bouncing Sneaker. In the future, if I do decide to buy the item online now at least I know my size. It told Sunny I was visiting and I was a little concerned with how I should transport my purchase back to the hotel. She wrapped up my items in the signature orange box with the brown ribbon with a plain unmarked white bag and covered the box with white tissue paper. She also included the orange shopping bag in my white bag. I ended up walking back to my hotel so I'm so thankful for the inconspicuous bag. read more

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Wow! I am surprised to see the low rating here. If I had seen the Yelp reviews before entering the store, I would have hesitated. I didn't plan to go to Hermes, but due to the hurricane Debby my flight back to Seattle was delayed, so I had a free afternoon to hang out in Boston after checking out from the hotel. I have been a fan of Hermes perfume, so when I saw Hermes, I just thought I should walk in to see if they carry any perfumed soap or something along the line. When I walked in, there was a chain at the door, like what you normally would see in a museum. I stopped there for a few seconds, and the security guy just asked me to enter. Once I entered, I saw the perfume counter, so I walked toward it. The sales associate Kenny came over and say hi to me. He said I could feel free to try out the perfume and if I needed anything just let him know. He gave me a good free space to play around the perfume selection there without disturbing me, until I asked him about the size available in the store since I had to consider what I could bring in my carry on. The perfume I was interested wasn't sold independently for small bottles as it was sold in at least 4 bottles. I wasn't sure if I would want to carry that much, so I purchased the soap, which wouldn't trigger that liquid rule anyways. I explained my concern about the carry on rule for the flight, then Kenny was very kind to give me the perfume samples that I was interested in. After purchasing the soaps and got the perfume samples, I wanted to walk upstairs to check out some women items. Kenny walked up with me. I found a very pretty poncho, but it was in beige color. I was hoping it was in black. Kenny was able to find a navy color but the one they had in store was slightly bigger. I didn't buy, but I appreciate his assistance. I also went to check out shoes and other items. Although I ended up not buying anything other than soaps, Kenny was very patient with me. He didn't give me any pressure or any unpleasant feeling. When I walked down stairs, I found a long line waiting at the door as those people were waiting to be served. Maybe I was just lucky to walk in at the right timing without waiting. When I was browsing in the store, there were not too many customers in the store, so overall the store was quiet. For the price, it's not cheap, but well, it's Hermes. I am not crazy for their Birkin bags, but I love the Hermes perfume. If you ever have a chance, you really should try their perfume. If I next time come to Boston, I would love to visit this store again. read more

I need an appointment just to buy flip flops, really? Of course other city stores are not like this.

Just order online if you really want to buy anything from Hermes. I don't know if the company just hates the city of Boston but they have stuffed this particular store with the worst employees out of any of their Global retail locations. The employees somehow managed to be both arrogant and yet far too uninformed and classless to be working in this store. I have shopped at lots of luxury stores, some are full of themselves and some are not, but I have never encountered the absurd level of ineptitude and entitlement that I faced here. For all that, the store does not have a great selection relative to better flagship locations in cities like New York or Paris. Save your time, shop online! Or better yet, save your money and just don't buy from them. read more

My family and I have been to several Hermes stores around the world, but Zachary truly represented this one amazingly as he knows how to style each and every scarf so perfectly along with the story behind its design. He is aware of every bag detail whether it be the unique light blue color or the number of pockets. My mom and I love coming into the store because he simply radiates impeccable energy. Boston and this store specifically is so lucky to have him! read more

Unfortunately I was disappointed that I have to leave this review. I was visiting Boston for one day only and had an issue with a pair of shoes. Unfortunately the sales-rep was not helpful and I was in the store for almost an hour waiting for help after countless people after me had been assisted. I was planning to buy a few scarves and some RTW pieces but the experience left me wanting to leave the store ASAP. I ended up hearing back from my SA regarding something else so I just left wasting nearly an hour of my time. Do not go here if you're looking for a quick/seamless experience. It seemed they were not very coordinated and it did not feel luxurious. I just came back from a month in France and I live in Los Angeles so I frequent many different stores and locations and I've honestly never had such a negative experience in an Hermes store. read more

I recently walked in on a Saturday and was helped out by Alex, he is the wonderful most caring person that I have ever worked with at a Luxury store. His dedication to the knowledge of the brand and the goods is clear from the moment you walk in, the store is a really good size and is split between 2 stories the top has home and women's stuff as well as jewelry with the first being silks and men's. Alex helped me pick out a silk that I really liked and explained it and also showed me the jewelry that I was interested in. Although they did not have any Birkins for sale it was nice to get to see one on display (they have an amazing display) I will for sure be back thanks to this amazing experience. Applause to the Hermes Boston team, especially Alex! read more

I received a Hermes Apple watch with a band that was too big. I paired the watch for maybe an hour until after I tried on the band. I submitted the return and now they are sending it back to me because I paired it. In the meantime I purchased the watch with the Grand H band. They would not make an exception and now I am stuck with two watches. Do not do business with this company. read more

Worst Hermès store I've ever been into. The sales associate DJ was so rude and made my overall experience awful. The customer service is ridiculous. I love Hermès but the Boston location and the employees do not make this a desirable place where I wanna spend money. Edit: I spoke to the manager, John, about my unpleasant experience, and he was more than happy to make it right. I came back into the store a day later, and he did everything right. If you are going to this location, I would suggest speaking to John. I'm much happier leaving the store today than I was yesterday. Thank you John for being kind :) read more

Had a wonderful experience today with a quick shopping trip to pick up a few Christmas gifts. Both the Store Director and the Selling Supervisor who helped me were so kind and nice to work with. I'm happy to have established a relationship I feel good about with a local SA! (No more waiting for Paris trips to shop at Hermes!) read more

This has to be BY FAR the worst customer service experience I've ever had. We were told to go browse and that someone would be right over. We went at 2:00 PM on a rainy Monday and the store had 1 older couple looking at scarves but nobody else. Staff watched us browse for 30 minutes without offering help acting as if we were invisible. It was appalling to be honest. Once I said something for the second time they put me in the front of the line of 12 other waiting individuals- not exactly putting me in the most comfortable situation. The SA who helped us was one of the most unpleasant women I have ever encountered. She said maybe 5 words to us. Do yourself a favor and take your money elsewhere. read more

Very disappointing experience. In town for MDW, stopped by to purchase a scarf I'd been eyeing. Closed on Memorial Day- what is that? Toto, we're not in NY (or apparently Kansas) anymore. Okay, fine. Returned the next day to a sign noting appointments were required with a minimum of 24 hours. Called to try and get in and walked over with my friend who shops there often and knows sales associates. We were ushered in but frankly underwhelmed by the whole experience and lack of customer care. They didn't have the item I was seeking but offered to order online. I declined because I would prefer to give the sale to the Madison employees who know how to provide decent customer care that you'd expect from a luxury retailer. My friend, decked out in Chanel and Dior, was ignored while three sales associate sat behind the desk. Clearly you don't want the easy sale and you won't be getting it. read more

If I could give Hermes and this store a zero star, I would. I am a repeat Hermes customer. I had an appointment at my Boston boutique today at 3:30 PM. I showed up on time. My salesperson saw me, avoided me for 10 minutes, told me he would be with me in a few after he had made me wait 15 minutes, and did not show up even after a 40 minute wait...all despite an appointment for that time. This guy was so arrogant that he did not respond to several texts from his colleague; he had my cell number and after I left the store without him honoring his appointment (and wasting a good hour of my time), he did not even text an apology or anything. I spoke with the store manager. I shop a ton with the best and finest, and I have never seen more arrogance and indifference from any retailer ever in my life. The whole experience from a high-end retailer of this repute (where I am a repeat client) left me and my family appalled and in utter disgust. It is a shame for a company that claims to pride itself in its heritage. Obviously being customer friendly is not one of their traits. Being snotty beyond repair most certainly seems to be what they excel at. I used to have a wonderful salesperson at Hermes before this guy was assigned to me because that lady left the company; and now I know why. Nice people must not have a spot there apparently. Bad people, bad organizations - neither should have a place in anyone's existence. This store stinks; it rots from the head. And the company must not care because there must be enough people to keep this rot alive. What a shame. What a scam! read more

In town for the marathon and decided to stop in to shop. This is not my home store and I'm glad for that. There was at least one other person of color waiting to be helped and no one could acknowledge our presence or even say, hello, I'll be right with you. As a regular Hermes customer I commented when a salesperson (who couldn't be bothered to acknowledge me anyway) said something about a shoe to the client they were helping. She was nasty to me and even the other patrons were taken aback in the tone of her voice towards me. Eventually another salesman came upstairs and was lovely in his interaction with me. Hence the 2 stars. Hermes is not cheap. People who are in the store are there to buy, regardless of how they look. Thank you for the reminder that I'm better off shopping internationally. read more

For the amount of money this brand charges, you would hope that the service could be of the same bar. The staff is so rude I seriously have a hard time dragging myself into the store to shop. I prefer to order by mail to avoid this kind of treatment. I get better customer service at Target. My sentiments seem to be felt across the customer base. Why is Hermes letting this continue? read more

Several years ago I purchased an Hermes fragrance that reacted with my skin leaving a rash. I had driven from the suburbs on my lunch hour to see if it could be returned. What I was given was "the bum's rush" the rather quaint male employee initially said he would look into it and disappeared momentarily returning with a tart response that I couldn't get a refund or credit and that I should give the fragrance away!? To whom? I wasn't told! I reminded the clerk that "I was a customer in his store and didn't expect to be spoken to in that way or be treated in such a horrible manner!" Mr man returned with a Store credit. Since I was soured, I phoned the NYC location. Amazing to me the customer service staff declared the Boston location the rudest and the one in which they received the most complaints. I asked to have my credit converted to a cash refund and please remove my name from the mailing list and emails. I was refunded my money. I have since returned with a dear friend who married an oral surgeon and she dripping in Hermes. I would think the service would be better and was for her. I have inherited a croc Alligator Kelly Bag. I will be sure to sling it across my body should I ever enter their doors! Doubtful! read more

If a zero star rating was available, I would have chosen that. Have visited this store multiple times in the past few months and have received little to no help while in the store. Associates cannot give answers to basic questions, and they seem completely disinterested in doing their actual jobs. read more

There's something wrong with the sales staff here. I don't know if it's management or what but the vibe is all wrong for a family owned luxury brand. I can get better service at chik fila! I've shopped at Hermès all around the world. Almost all sales staff I've met are somewhat passionate about the brand. The sales staff here kind of just stand around talking to each other. I see them laugh and joke around with each other. But when client facing, they're as solemn as can be. Like they're at a funeral. I'm not buying a scarf for my burial. Lighten up. read more

Came in to purchase a gift for my SO and it was my first time in store so I didn't know what to expect. There was a walk-in line which I waited for about 20 mins; 3 people were in front of me which wasn't that long of a wait but I would recommend an appointment before hand, just to be in and out and avoid the line. I was helped and got what I wanted the whole experience was pretty quick and easy. Nothing bad to really say. The lady that helped me took her time to take me around the store to shop around and answered all the questions I had. Pretty straightforward and overall a great experience. read more

Worst Hermes store I've ever been in. We came in last year and had the best experience. The man was so helpful going downstairs and getting us bracelets from the back. However, coming back this year we did not receive the same service. The sales people couldn't be bothered. Everyone was standing around not helping us and when finally someone did come to help she texted on her phone the whole time. She lied about inventory, said everything was sold out, and was overall extremely unhelpful. Don't go here. read more

So bad!!! The absolute worst company to deal with. Bought a bag and the strap fell apart after less than one year. Three months later I was basically told I would need to buy a new strap and I still have not received my bag back. I will Never buy from Hermes again. Cartier, Chanel, Louis Vuitton so much better to work with read more

Top notch service from SA Ken, every time. He is one of the best, if not the best associate I have encountered in shopping at these establishments and always a pleasure to work with him. Ken is always patient and accommodating no matter what you are there for and I have nothing but high praise for his professionalism. Make an appointment - I would not be walking in as I did before and waited for quite a bit - understandable because it is COVID after all. read more

I was in town for work and decided to come in to this store to just look around. As a Hermes fan I'm used to the games and snobbery that is Hermes. This isn't my home store so I was more than happy to be ignored by the snooty sales associate on the 1st floor who I encountered when I went in (if you're a Hermes junkie like me, you know about the 1 store, 1 SA rule ). But when I got to the 2nd floor, I was warmly greeted by Kenny and he was so kind and honest. that I ended up shopping with him anyway. I had so much fun that I came back a few more times throughout my stay. Happy to say that I now have a great SA in Boston. Thank you Kenny! read more

I have to been several other Hermès stores and the customer service at this location is poor. I came in intending to buy several things. I got a sales of person to reluctantly help with one part of the purchase but could not get someone to help me again. I don't understand this when people were standing around. I feel like the sales people forget they are there to assist customers with purchases. Needless to say I left after I waited and waited and several attempts to make eye contact and wave down a salesperson failed. read more

(Must Read This Comment Before You GO)!!!!!! 04/06/2022 Hermes Boston MA Rainy Day- Around 2:30 PM -Overall *Snob (They will look at your outfit to treat you differently) *Veteran Staff must need to be train again!!! *SA has no communicate *Horrible Service (Empty store no one serve you) *Low Stock (Many things online has, but not in store) -My Experience (Terrible)!!! Today, I went to Boston Hermes store to pick up my repair necklace with my girlfriend. At the door I expect they will have a doorman open the doors for me because is a luxury store, but there were not!!! -After I went in what I saw is: *The store is completely empty (No Customers) *Only one SA (Blonde hair Lady) serving two customers *Two SA at the checkout table (one is on the computer/organize things) During the time I was at the waiting line, there was no SA stand by or ask me anything. (It very obviously that two SA at the checkout table could see we are waiting for service, but they were still stay there didn't say anything) Then after 5 min standing there waiting for an SA to help us, we decided walk to the checkout desk ask that "Old Asian Lady SA" that's on computer to help us. But then that "Old Asian Lady SA" immediately reject us and told us to go back to the waiting line and wait for an SA will service me later she said (Old Asian Lady SA). After few more minute waiting at the line, there are finally an SA (Blonde hair Lady the one who just serve two customers while we were waiting) serve us. And then SA (Blonde hair Lady) politely ask and help us, and we were saying we came here for pick up a repair necklace. We show her the receipt and email to confirm my name (didn't ask me ID or anything, obviously I had the email and receipt is already prove I'm that person) and then she went to go check and get my necklace. While we were waiting the SA (Blonde hair Lady) getting my necklace, we were wants to walk around and look around in store to see anything interest that we want to buy. -This is what happened while we are waiting: *But then there was another SA man pop up from their storage room came ask us do we have an appointment, we say: no, there are already an SA serve us and she is getting our item. Then that SA man told us go back and wait at the line. *(Another SA man came ask me and this has happened twice while we are waiting for the blonde hair lady finding my item) While we are waiting the blonde hair lady SA finding my item, *I saw two more customers walk in with a Hermes bag and they were walking and looking around like normal shopping. In this moment we feel be treated differently. Few minute later that "Old Asian Lady SA" walk up and ask us again what we need help with, and then she walks with us to the glass show table and I show her the receipt and email to her, but she say must need an ID to confirm myself.(I was like didn't that blonde hair lady has just confirmed 20 mins ago) Then I wasn't thinking too much at that time and I went back to my car and get my ID (It was still raining outside). After I came back that blonde hair lady SA finally shows up with my necklace and that "Old Asian Lady SA" walk back to her table look like she didn't talk with us. *(While I came in at the second time the doorman is back and stand inside the store but didn't open the door for us) After we got our necklace back, I ask the SA (Blonde hair lady) does their store have the cologne parfum version, she looks it up for us say they didn't have any in stock, but they have sample for us to smell it. After that the store was empty and we were the only two customers and while we walk out the store, *the doorman was leaning against the railing with his phone on didn't even open the door for us to leave and while we push the door and walk out his is still on his phone didn't look at us but a least, he says have good day to us.... *By the way the blonde hair lady's name is *Anastasia I forgot to ask her name in store, but I look it up online to find out. *She is an Excellent SA She deserves more than any other Veteran SA in Hermes. Thank you read more

Amazing items and amazing staff! Alex, Kenny and JP have all helped me find items I will cherish forever.

Sales person didn't put the scarf in the box!!! When my friend opened up her gift, nothing in it. So embarrassing!

Customer service at this specific store is the worst I have ever seen at a luxury brand retail store. Avoid shopping at this location unless you wish to be ignored until you plead for someone to assist you. This is a poor reflection of the Hermès brand and needs to be corrected with better management. My wife felt embarrassed and was made to feel like they did not want us there. We will never go back to this store. read more

Hermes is, arguably, the best of the best when it comes to textiles and leather goods. It is one of the few remaining brands with quality that is, essentially, untouched over the ages. They way things were done then are they way things are done now; hand dyeing, cutting, stitching, etc. They offer a huge selection of goods, from clothing to purses, wallets, belts, house decor, baby items, and so fourth. The first time I visited the Boston location was about 2 years ago. I had always passed by the awnings and peeked into the window, but never dared set foot in. I finally mustered up the courage to go in and I'm very glad I did. The sales people can be a bit snobby at times, but they're all extremely kind and know the products inside and out. They'll sit with you for as long as you want, going over various colors, materials, styles, and the like. Prices are quite a bit higher then you'll find anywhere else (they make LV look like a bargain) but, as they say, you get what you pay for. I had a belt custom made for me to a specified color and size, and after wearing it constantly for almost a year, it still looks like new. Don't be afraid to ask to see something, they're more then happy to let you, and they usually have more options in the back room to bring out for you. They have a few smaller / slightly less expensive items that make great gifts for the significant other (male or female), as well as a many once in a lifetime pieces. Even if you're window shopping, it's worth a visit in. read more

Hermès - Accessories Near Me - Boston, Massachusetts

Horribly rude and unhelpful staff! I was not surprised to see other unhappy reviewers state similar complaints. I too shop at Hermès worldwide and this particular location does NOT live up to the Hermès stellar reputation for customer service. I'm not going to waste my time going into details. Suffice it to say my experience was quite similar to most of the other negative reviews here. Having worked and managed high end retail in my younger years, I would chalk the rude vibe and unprofessionalism of the staff Up to poor management. Shame! read more

I know people love to post their negative experiences here, but I've only had positive and I think it's important to share these as well. I have had two lovely experiences at this location. To give context, I am in my late 20s and am by no means, "wealthy." When I go in, I always thank the doorman and make it a point to be patient, courteous, and always respectful to the staff. I first came in with a Herbag I inherited that needed to be fixed (hardware missing, and was in dire need of a cleaning). They were happy to send it off to the spa and we chatted for around 30 minutes. The staff was approachable and very respectful to me. I didn't feel like they were intimidating or condescending whatsoever. I went back in recently to pick up my bag after it was repaired and they greeted me again with smiles, and kind words. I was again, chatted up, bought some Twillies for my bag, and my friend and I browsed the store. I know others have had negative experiences, and I feel silly now being worried and scared before my first trip. While their experiences are still valid, don't let it scare you from enjoying a potentially positive experience here (esp if you are like me and truly love the brand). Looking forward to the day I finish medical school and can build my collection of their amazing products. read more

If I could give 0 stars I would! Called today to purchase over the phone for pickup tmrw. Simple right? Nope!! Cannot do a phone order but also cannot guarantee that the item will be in stock! So drive all the way into Boston only to get there and item is out of stock! Ask to speak to a supervisor! Nope! Unable to transfer me to one! With the price tag on Hermes items I would expect top notch service! Worst customer service man on phone just rude and could really give a shit!! Nope!! Never shop here again!! read more

High-end boutiques can be pretty intimidating, and in some ways, are pretty counter to what I usually do/buy. However, I'm a big fan of Hermès fragrances - they are sheer genius, all of them. Their presentation of their fragrances is great; all the bottles are available for viewing, holding and spraying. I was gently asked if I needed help, but the sales people weren't pushy at all. I got a nice amount of samples when I'd purchased a bottle of Elixir des Merveilles. I noticed that the staff is multi-lingual as well. Hermès makes many different kind of objects (from porcelain to scarves, to jackets and purses), so there is quite a bit to look at, although the shop itself is fairly modest in size. I've found the staff to be very friendly, although it must be challenging because some of the tourists wandering around can be pretty demanding. But overall, there is a nice sense of calm here that is conducive to a nice, meditative experience. read more

Hermès - Elixir des Merveilles, Hermès boutique, Back Bay, Boston. - Accessories Near Me - Boston, Massachusetts

Service here is terrible. Came in earlier today, and completely disappointed by the SA's lack of knowledge and overall nonchalance. I straight up told her to her face that I would take my business back to my home location in NYC. Very rude, and not really willing to assist me. I am not sure if she was new or what. However, she couldn't sell an acorn to a chipmunk or to save her life! read more