excellent work and service on my 1993 Jeep Cherokee for the last few years . couple times I dropped…read moreby w my Jeep " hearing a noise " and Curtis came outside and checked under my hood on the spot . to let me know it's okay to drive until he could get me in . good work and fair on their pricing. Anne

Developed an issue with the a/c system in my 2004 Lexus SC430. Curtis and the Freeman Automotive…read moreteam diagnosed the issue with my a/c system, replaced an inexpensive part, recharged the system, and BOOM!! My a/c is now nice & cold. Quick, efficient service, honest, trustworthy. Highly recommend this gentleman & his team. Solid, solid experience.

Family Tire Center is awesome! We have been taking our vehicles there since 2011. Their service…read moreis unsurpassed and their prices are very fair. I have recommended FTC to numerous friends and they have always been pleased. They are our mechanics for life! Don't know why I'm showing as being in CA. I'm right here in Cleveland.

They have the WORST communication here. I was promised call back that never happened. You have my…read morevehicle like just call and give the updates you are supposed to give. They were doing warranty work and it took them a day and a half to even send the quote off for approval. Who ever thought the hard part of getting warranty work done would be with the shop trying to fix it. They have lost my business and I will never recommend them again.

I refuse to take my car to anyone else. Charlie is an awesome guy and he has proven to me again,…read moreand again, and again that he is an honest and trustworthy guy. I've had a lot of car problems the past few years (bought a used lemon) and Charlie has always offered me the best service at the lowest price in town. On several occasions he and his sister have gone significantly out of their way to help me and I am so, so grateful for them.

Still the best Automotive Maintenance and Service Repair Shop in Cleveland Tennessee. I've been…read moregoing to Smith ever since 2017 with many cars, though from 2017 to 2023 my account was under a different name. Nevertheless, I've taken at around six cars to be in their care throughout the years.

Continuing regarding the company giving away all of my stuff. The vehicle did belong to me.. it was…read moregiven to me and I was in possession of the vehicle, and this was well known by the business and the person who gave me the vehicle. The companies reply also said they contacted me. They did not contact me. I contacted them and they told me all my stuff was gone. Phone records can be obtained to prove who contacted who. The last update I had regarding what the business, which I set up a PRIVATE ACCOUNT. The contents within that account belonged to me and should have taken a court order to confiscate. As I was saying the owner told me the car was going into the garage and would be ready Tuesday, and the business was closing, therefore the business worked off business hours to make a decision on the vehicle. The owner did not contact me and tell me the business was releasing the vehicle. He told me that when I called the first minute the business replopened. On Monday the owner told me he no longer had the vehicle and that it went to a storage unit and I could go there and get my stuff. You stole my stuff. You're jamming everything together. Yall knew I was sleeping and working in the car. You did a fundraiser to come up with the money so I wouldn't end up living on the streets and then take everything back, after business hours and without notifying myself of desolating of the account I set up with your business. Everyone knew of the circumstances, the car was being fixed for myself knowing that other had made a donation to myself. Several people donated to keep me from having to live on the streets. I lost my job because of this.

Scheduled an appointment super easily through Yelp because my airbag light came on in my car…read more Laurie and the guys were great-- got my car in early, they figured out the code and treated me so well! Will definitely be back for any future issues. Very honest, fast and professional.

I went in a talk with them a week ahead and took my eifes truck on on Wednesday. I was told it…read morewould take a day to change the exhaust manifold gaskets and when I called that afternoon they told me they couldn't get to it that day and that was ok. I called the next morning at 10 o'clock and was told they were pulling it In now. My wife called me at 4 and said they still haven't called. She had to have the truck for work on that Friday so I told her to go down there and come to find out they didn't do anything to the truck. She talked to one of the mechanics and he just have her the key and said I guess you want the truck. Do not take your vehicle there if you don't have a lot of time because they lied to me about doing it.

Good, trustworthy and thorough. Uses oem parts not generic parts.read more

I'm ashamed this has taken so long, but I promised myself I'd write this for I WILL NEVER FORGET…read moreTHIS AUTO SHOP. It was Jan 4, 2018, and I was driving back to my Florida home. Just prior, on my Xmas visit in Ohio where I grew up, I'd started having difficulty starting my truck, but it'd been sub-zero weather, so I blamed this. It had warmed now, so I had no concern. I was all alone taking I-75 south in my 96 Dodge Dakota pickup when 2hrs away from anyone I ever knew at a rest area, the truck wouldn't re-start. I turned the ignition over and over, waited, tried again, then again, and just when fear was most high, with one last pointless try, it started up! So I drove it NONSTOP (yes... refilled/relieved myself with engine running, didn't stop to eat) to the hotel I booked just south of Cleveland, TN, where past midnight, I begrudgingly turned it off. Early next morning, I shared my story with a hotel worker who suggested Cantrell's Auto Service. I called the minute they opened (early) and got the owner, Mike, who said he'd look at it right away if I could get it there! He accepted only a very few methods of payment (tip to customers), but I could do one of his options and was so thankful not to wait all morning for help. Surprisingly the truck started, and I got there. Now this shop had EVERY opportunity to take total advantage of a single traveler whom they'd never see again... to charge outrageous jacked up prices, to claim false repair needs, to increase profits by dragging things out (and the huge cost to me of another hotel night), but I found instead THE OWNER WAS THE MOST HONORABLE AUTO SHOP OWNER I EVER MET. He had a customer when I arrived, but once he left, he took immediately to working on my truck. The whole time, he let me watch, explained what he was doing, and given its mysterious problem, checked the truck over extensively. After HOURS, he determined that basically a small part needed cleaning!! He never took a break (except as needed for customers/deliveries), and after he fixed the problem, from all our talking while he worked, he had wanted to check the anti-freeze. He found it a dangerously low mix to protect the car. He entirely flushed the system and added his own fluid to some I had in the truck and for this he didn't even charge! I was on the road by early afternoon and made it home without having to pay for another hotel. And get this!--The truck drove better than it had in years, the gas mileage was uncanny, and nobody in Orlando could believe what I paid for all his help THAT REALLY SOLVED THE PROBLEM. If you are EVER traveling in lower Tennessee on I-75 and have car troubles (or for goodness sake if you live in the area), I can attest that Cantrell's Auto Service will NOT take advantage of you; but in fact, the owner is the most kind, knowledgeable, skilled, and trustworthy man of integrity you could ever hope to come across in a bad travel situation. Making my low hourly wage, I will NEVER forget the blessing I found there. I'm age 53, and seriously, it was likely the most amazing customer service I will ever experience in my entire life.

Brought my car for the first time to this Toyota dealership for service. It was very easy to make…read morean appointment with a representative over the phone. Upon showing up, the service rep that assisted me, Mr. Andy P. was very attentive. He looked at the history of my car services and was able to determine what needed to be accomplished during this maintenance service. He was extremely professional and very pleasant to work with. I did end up staying and waiting for my car since I live about an hour away, and the waiting room inside is extremely comfortable. Tables and chairs were nice, I was able to work on my computer while I was waiting. The facilities are great, and all of the personnel I came in contact with, including Ms. Angelina C. were exceptional.!! Although this dealership is approximately one hour away from my home, it is absolutely worth the drive. The service is fantastic, they don't try to find needless "issues" with you car, don't overcharge for services....and I can't say enough about the representatives here! When my car was done, and he walked me out and thanked me for my business. What a fantastic place!!

orrible, absolute clowns. They managers are rude and they reach out and assume they know and speak…read moreout of ignorance. I had been reaching out about a vehicle and was told this dealership had one and try reaching out. I reached out and was told the vehicle was showing reserved as today and when I asked why because I had been reaching out for a few days and then the story said it changed to it had been reserved for a while, Ok fine I get it. Just did not understand how or why the story changed. That being said it made me upset, then I get an unsolicited call from their used car manager Joey was outright nasty, "he wanted to clear up any inconsistencies" then gets rude when Im explaining what happened and keeps saying we've been completely transparent about this, instead of actually listening to what I was saying. I WAS NOT trying to get them to sell me a vehicle that they had already promised to someone else., and I did appreciate the way he spoke to me like I was expecting that cause I wasn't, but he was very rude. I attempted to call the store and speak rio GM and asked for him, but then the new car manager Mike gets on the phone and what a joke, I asked if he knew the situation and he says yeah you want us to sell you a Tacoma, I said no he says a Tundra and I said no, he says ok what car , and then says you want us to sell you are car we aren't to sell you. I said no and it was obvious he was trying to take a call and didn't know the facts because he didn't even know the kind of car I was calling about and he raised his voice on the phone with me and started speaking nasty to me so I hung up on him. I had been going to this dealership for service as they are my local dealership and I've had Toyota Camrys and 4 Runners all life. This has lost you a regular customer, not because of a misunderstanding over a cars availability but because of the way your management team speaks to customers when they assumed I was calling trying to get them to sell me a car that was promised to someone else. That's not why I was calling, so dont assume. I was trying to figure out what happened but because you assumed I wanted you to sell me the car you automatically started the conversation in defense mode and on guard instead of being open to discussing. You've lost a regular every day customer too

We had a very bad experience here. When we showed up to our appointment, they were not expecting us…read moreand said our paperwork had fallen through the cracks. They didn't even have our part ordered. They said they could get it the next day but it ended up taking over a week to get our car back, and only after we called to say we were going to pick it back up until they were ready to do the work. The communication was very poor. We often had to leave voicemails and could not reach a person. They do not accept cash, and be aware (we were not told) you will be charged 3% to use your credit card. The work itself looks decent. It's a shame that their lack of organization, extremely slow work time and bad communication is what will keep us from using them again.

The car looks great. However the customer service was not so great. Every time I call I get sent to…read moresomeones voicemail and they never call me back. Every time I needed to know anything about my car I literally had to drive down there. I was also told that they would pay for my rental the last week since it was taking so long to repair my car. But then they said that they could not do that even though they said that they would.