i needed some air in my tire and stopped by. The guys working were very friendly and took care of…read moreme right away. Would definitely recommend to anyone who needs any services that they provide. i was in and out in less than 5 min. i appreciate the kind service that was provided

I cannot express how amazing everyone was. They were kind, quick and very helpful. The price was…read morevery fair and well worth the 15 minute wait. Other places will make you wait hours for a simple oil change but not here. Skylar was very helpful and made the experience a 10 out of 10. Would definitely recommend them to everyone looking for mechanical services

I went in for an oil change and they were thorough and even told me about the small damages they…read morecaught onto while under my car. Still waiting for an estimate on further repair but I'm sure it'll be well worth the price and time. Thank you again!

The folks here were very nice to deal with. They were reasonable, honest, and prompt to get the…read moreHonda CRV repaired.

I had such a great experience at Pep Boys while traveling with my five kids and pulling a trailer…read more I suddenly needed two new tires, which was stressful, but the team was incredibly kind and helpful from the start. They put me on the appointment list for the time I expected to arrive and got me in right away. They performed a full inspection and discovered that the tires I previously had installed were the wrong speed rating for my vehicle. They took the time to explain everything clearly and even walked me through how to address the issue with the previous shop. That level of honesty and helpfulness meant a lot. They also gave me an estimated repair time and ended up finishing sooner than expected, which was a huge relief with kids in tow. Everyone I interacted with was respectful, professional, and genuinely caring. I'm very grateful for their excellent service and would absolutely recommend them to anyone. Especially if you want trustworthy help!

I came in to get a repair on a coolant bypass valve that takes 1.5 hrs to complete for a competent…read moretechnician, they ended up needing my car for 5 days to identify and correct the problem even though I communicated the issue when I initially brought them the car. They insisted I only needed my oil changed to clear the code I had. They then broke a heating line on my car, lied to me and told me that it was brittle and old and broke on its own on a 6 YEAR OLD CAR. I contacted the service techs at Toyota and they informed me that was highly unlikely. Their manager then lied to me further and doubled down and gave me a bad discount. Businesses don't feel the need to give a discount if they're not at fault for breaking your stuff. Do not trust them to do anything more than change your oil, if that. Will never be back.

I was told the diagnosis fee would be refunded to me once the warranty company approved repairs…read more Repairs were approved, I asked for the refund and was told we'll settle that when everything was done. Five days later I was refunded LESS than half! When I questioned the manager refund the balance, I was told "you need to talk to me like you have some sense" . I was left standing at the counter while the center emptied out to go to the food truck that pulled up. I am pretty sure I bought breakfast for everyone that was there including the employees kid who was set up in the waiting area with his game console playing in the TV. Funny thing is the video playing was some counting out money while trying to quick change the person! Lastly, and entire book of postage stamps were also taken from my center console. STAY CLEAR OF THIS PLACE! Specially if you are a female, misogynistic group from top to bottom. Reached out to corporate four times and still NO RETURN CALL! CROOKS AND THIEVES---ALL OF THEM! Manager's name is Mike technician was Brandon.

I have been a loyal customer here for ~5 years. Always spoke very highly of the establishment and…read moreservice and PRICE I've enjoyed here. Last oil change I got was Sept/Oct and was ~$74. Today, I paid ~$98 for that same oil change. Only explanation I got was "price went up". $25/per oil change??? WOW, I cant do that again.

The service at this location has always been excellent. I brought my car in this time because I was…read morehaving trouble starting the vehicle. I left the car with Scott and he checked everything including the battery starter and alternator. They did not find anything seriously wrong and did not even charge me for fixing the issue. It's really nice to have a place you can trust to use for vehicle repair. It's also very refreshing to bring your car in for repairs and end up not being charged. Honesty and integrity are definitely highly valued here. I also always get my oil changed here too and have for some time. The whole staff is always courteous and professional. I have nothing but good things to say regarding this business. Will continue to use for future needs!

Honesty and integrity. Looking for a shop where the mechanics are professional, knowledgeable, and…read morehonest? This is the place. Scott Jett is the best mechanic you can get to solve your problems. I've known Scott for 6 years personally, and he also did my car work when he worked at Honda in Cleveland. 99% of the time, it's a crap-shoot when it comes to finding an honest shop that's not trying to rip you off. But at this Express Oil in Ooltewah, you need not worry. The first-rate service from the time you arrive until you leave is exceptional. Here's what you also should know. They are busy because they do top-quality work. Word-of-mouth keeps them busy. Call for an appointment. I happily drive from Cleveland to Ooltewah by-passing dealerships and other so-called 'mechanics", as I value trust-worthy mechanics who do what they say they can do, and give you a fair price, and keep you informed of what they do and why they are doing it. Peace-of-mind is valuable. Peace-of-mind is what you'll find here.

Do NOT get a tire change there bc they start with the power tools and stripped the bolt and the…read morenuts and stripped it out of the adapters. it has taken me 3 weeks to fix because they sent me the part to order to fix (on my dime) and when it came in it didn't work. Had to get my son in law to fix it for real! I only came to them to see if they had the tool to remove the bolts. I told them I had a free tire change elsewhere if I could get them off and NOT to dk it but they did it anyway and cost me more!! I had another bad experience where they put the wrong oil in my jeep and blew the engine the next day. they do NOT care if you have a concern. The customer is ALWAYS WRONG. End of story!

I was a long time customer of the Eastgate location for many years. When they closed I was…read moretransferred to the Lee Highway location. Took my car in because my check engine light came on. Was told I needed a major tune up. Cost was around $1200. 2 days later my check engine light was back on. Went back and had to leave my car because they couldn't figure out why. Ended up having to pay for a rental because the issue was now I needed throttle bodies and they had to be ordered. Ok and now another over $1000. Before I even got home the light was back on. Went back and was told needed a catalytic converter and another $3000. Well of course I went somewhere else and had that replaced. Then the braking system went down and replaced and then the charging system and was replaced. Then the transmission started acting up. Took it to what is now my new go to place and did a full diagnostic. When the new throttle bodies were put on, they failed to relearn the sensors to the new parts. So each system was breaking down due to this! Here I am out of thousands of dollars all because they failed to complete that simple process. So grateful for my new place and them getting my vehicle back to running how she was when I bought her! Been going through this for months, But God!

These guys are top notch! Came in while traveling for an emergency flat. The guys got us right in…read more They even accommodate our family with 2 kids; crayons, and tv. Best experience, much more than expected. They didn't even charge us for the service. Thanks again!

ore that I had the Mitsubishi Diamond warranty for the repairs, and that they would need to contact…read morethe company on Friday before beginning work. Also stated that the warranty required 12 month/12,000 mile warranty. The employee acted like they understood. Took that Friday off to have the repairs done, and get to the shop before the scheduled 8:00 time. After a few minutes, the service advisor came back to me and stated that they did not have a way to receive payment from my warranty company, so they were not able to make the repairs that they said they could make earlier that week. They said they could diagnose the issue, but that was all. No apologies for wasting my time. So now I will have to wait another week to take my Jeep to another shop on my day off, because no one can take same day work. Very disappointed with Tire Discounters.