Was quoted $358 for an ignition coil at this ford and ended up buying it at Fisher Auto Parts down…read morethe road for $130 instead!!!!!! Ford always over charges on parts and labor, it's insane! They need to take a lesson from neighboring auto shops and stop trying to steal money from clients!! Fisher auto parts is amazing as well is the local NAPA auto , I would recommend them over ford any day!

I have been a Ford customer for many years and have never been treated as poorly…read more With nothing in writing, they are not returning my refundable deposit and are holding me hostage to purchasing another vehicle with them in order to get my money. I was under no formal obligation to purchase a car when I paid a deposit. Either clearly put it in writing that a customer is on the line for purchasing a car and the deposit is being applied or return the refundable, no obligation deposit.

Came in for a oil change and tire rotation. Service was fast and friendly. Waiting room is clean…read morewith WiFi, books and magazines. A comfortable couch and chairs. Clean restroom

I know that WiFi is not at the top of the list for car dealerships. But I planned on getting a…read morecouple of hours of work done today while my car was being worked on. The Guest WiFi network is impossible to sign into. And they know it. Maybe rather than (unsuccessfully) instructing me on how to click on things you can't see they could fix the portal.

Hello and thank you in advance for reading my review on the Hertrich Chevrolet GMC Buick…read moredealership. This whole experience started where I was having no luck in finding a particular vehicle in my area (Rhode Island), and when extending my search criteria, I found the vehicle which I was looking for at this Hertrich dealership. Without delay, I contacted the dealership and made a request that they put a hold on the vehicle so that I may have the opportunity to drive down to the dealership (7 hours one way), view the vehicle, and hopefully purchase same. My call was then transferred to the general manager, whom graciously stated that he would in fact hold the vehicle for me. Upon my arrival the following day, I was greeted by general manager Patrick Papineau and salesman, Alex White. The gentlemen immediately brought me to what I can now say is my vehicle, and I couldn't have been more pleased with not just the greeting, but the condition of the vehicle. I got the impression that like a chef at a fine cuisine restaurant, prepared and plated a fine presentation of the vehicle for my viewing. The salesman, Alex White, was extremely knowledgeable and helpful with providing information on the vehicle along with setting up my Bluetooth and contacting my insurance company to add my vehicle to the policy. Upon my completion of the transaction with Alex, Alex then led me to the finance department where I dealt with Kendall Henry to finalize my purchase and complete the paperwork. Before I had my gluteus maximus in the seat, Kendall had all my paperwork on the desk ready for me to sign, and she had me out in under 10 minutes. Upon completion of the documentation with Kendall, I gave a final thank you and goodbye to Kendall, then with GM, Patrick Papineau, and salesman, Alex White. As mentioned above, I'm from Rhode Island, and my typical experiences at dealerships are never easy and or enjoyable as typically, and traditionally, there's a lot of haggling and other BS with the salesman and then comes the assistant manager and or general manager to talk to you and come out with the infamous phrase "what can we do to convince you to buy this vehicle". Well, I'm not sure if it's a southern thing or what, but my experience at this dealership was profound. I found that they were not the typical dealership. They were beyond professional, kind, personable, organized, efficient, and genuine. They truly treated me like family. I can honestly say from the time I arrived till the time I departed from the dealership was probably a total of an hour and a half, and most of that involved simple talk between a northerner and a few southerners. Though the drive there and back was not the greatest and or shortest trip, I would gladly travel back to this dealership for any future purchases, and highly recommend this dealership to all that is looking to purchase a new or newer vehicle. Purchasing a new or newer vehicle should be an exciting experience, not a stressful one. Thank you all who took the time to read this review, and a great big thank you once again to Patrick, Alex, and Kendall. I also would like to thank the Chef that prepared my plate, good job on the presentation, it was a 10 out of 10 (of course I am talking about the detailing department). Lastly, to the CEO of Hertrich Motor Group, you have a great staff at this dealership. The dealership is beyond well managed and the staff is truly an asset to the Hertrich Motor Group.

I wanna give it a higher rating, but there have been a handful of red flags that make it impossible…read morefor me to do that in good faith. I usually come here for my oil change because it's on the Eastern Shore and it lets me visit my family. Been going here for years with my truck There have been two instances where they lost my service records despite all my oil changes being done at official Chevy, Buick, GMC, etc dealerships. There was one time they called me after I scheduled a service a month out, asking me to change my appointment time, even though I'd done it a month out again. There have been times when I tried to use my GMC rewards points toward my service, but they won't apply the points even when they ask me. And even though I always schedule a service and I come on time/early, they always put me behind at least two other people, usually just walk-ins who don't have scheduled appointments. I think I may stick to using Bob Bell Chevrolet in Baltimore as my service since that's where I bought my truck.