Chuck and I were friends before he was my mechanic, but I always know I can trust him to be honest…read more, fair and he keeps me going in my disgrace of a vehicle even though I need to get it into him a lot more often he's awesome. I know he hates working on the BMW.! Chuck rocks , and if you need a realtor, definitely on the island contact Darlene ! If Chuck can fit you in he's worth the wait ! #powercouple!

As the owner has responded to my initial review, I'll provide more details. The owner of…read moreWinegardner's Auto Repair had my car for 3 months and used it has his personnel vehicle for an unknown amount of time. I only know this because he left his garage door opener in my car when I picked it up the first time and he quickly removed it when I returned it for issues related to his work. He even admitted to driving it (thanks for using my fuel). Who does this? The issues involve him draining my power steering reservoir and not filling it back up (makes it difficult to steer and noisy) and not reconnecting the intercooler after he performed the timing belt job. When an intercooler is not reconnected, it makes a horrible hissing noise and large plumes of black smoke come out of your exhaust pipe. That means all sorts of road debris was sucked into sensitive sections of engine. I promptly returned to his shop to have it remedied. This was the first time I had to return my vehicle, which was 2 days after I had picked it up from the timing belt job. These are pretty large oversights and he drove my car this his residence with these issues unresolved. He said he never got up to freeway speeds to realize the intercooler was disconnected, but it still sucked up road debris while driving to his house. Not to mention the power steering pump being forced to function without any fluid in it. The second time my vehicle returned to his shop was when it died on the freeway from a dropped valve another 2 days for a total of 4 days after I picked it up from the shop, not 3 weeks as the shop owner claims. VW diesels don't have dropped valves when an engine is at 100K miles. VW diesels last 300k to 400k miles, so 100k miles is not much. As for my vegetable oil kit, it hadn't been used in over a year because I was deployed overseas. Also, such kits have an excellent track record. See my review of Grease Car. As for the shop owner submitting an insurance claim and having an independent company to perform an assessment only sounds good on paper. Insurance companies are in the business of not paying. The insurance company hired the the same independent appraiser they always use (they told me this), so how is that not a conflict of interest? The company in question prides itself on performing such services for insurance companies. Of course they will conclude that the shop owner wasn't at fault because the insurance company that hired them would have to pay up if they found otherwise. The timing was done wrong per 3 other VW diesel mechanics who have looked at my vehicle. The only reason this issue didn't go to court was because none of the mechanics wanted to be involved with a legal battle. As a result, I was left with no recourse against a large insurance company and their hired independent appraiser. A Yelp review is all I could do. Decide for yourself. Not only is this unfortunate, but it makes for an ugly situation and ruins good will. Penny wise and pound foolish is a bad policy.

Let me first start by saying the hard working gentleman that work on the cars are very understand…read moreand professional. Always had great service. Now, for the general manager Bob. He doesn't care about the customers. He changed the prices to some services by doubling the cost and is over charging us and stated that he doesn't care. I was a loyal customer but will start looking at other places.

I had an issue with a tire I purchased from another location but Giovanni and the whole team here…read morewere on it and helped in ensuring that I had an upgraded, newer tire ready for me the next morning. The whole team was great, responsive, and treated me with respect. Truly appreciate them - would recommend

I went to get my Muffler Cut/Welded this week and decided to try Thrifty for the first time. They…read morewere extremely nice, treated my car with respect, and went above and beyond my expectations. They let me come in for a quote just before they closed and did extra exhaust patch work for free. The price was very reasonable and I will definitely be going back! If anything changes with my experience I will update it here.

Last August I came here to Thrifty Auto Repair with a Groupon and as I was driving away my car was…read moreshaking. After a few minutes I discovered when they rotated my tires they didn't tighten the screws. Everyone makes mistakes and the man behind the customer service desk was kind. Recently my engine light came on and I thought I would take it there again. After all the guy at the customer service desk was nice and they'd be super careful. A different man at the customer service desk was incredibly arrogant, rude, and condescending. He gave me a lecture on the dangers of driving with the engine light on and they would only charge me $98 to find out what was wrong. He stated in several different ways that I was making a big mistake and I should let them check my engine light. NOTE: You can go a couple blocks up the street Advanced Auto Parts and use their Diagnostic Code Reader for free. It is super easy, seriously if I can do it anyone can. I explained that I had just searched on the Internet and could go to Advanced Auto Parts and use their Diagnostic Code Reader for free. He laughed and said I wouldn't know what it meant, shaking his head. He's right and wrong, it's a code however, all I had to do was Google the code and read why my engine light was on. I read another Yelp and the woman wrote she felt they were not honest with women. The Yelps that are positive are all written by men. I gave them a second chance and it was not a positive experience.

Always great customer service, open and honest employeees at a great value! Won't take my care…read moreanywhere else!

Took my 2012 Jeep here for a few things that needed to get fixed (lights, and air vent issue). This…read moreplace fixed my aggressive blinker even though another shop told me a year ago that it's not fixable/would cost too much money to get fixed. Received several updates during the repair process to make sure I was up to date on everything that was going on and to make decisions on whether I wanted to leave the car there while waiting for a part to arrive. Thank you Auto Sense!

Only replaced brake pads and rotors on front instead of both front and rear as requested. Now I…read moreneed to go somewhere else in a few months to have job completed. Verbal quote was high enough for both front and back and I had specifically asked for all 4 wheels, so I was confused when work was not done. If you know what you want, Bruce does not listen. Been a customer for over a decade but I will not be returning.

Dishonest, overpriced, and incompetent. Kept my car for 3 days, ordered wrong part, then part was…read moredefective. Run from this place.

Great service work completed correctly / promptly with competitive prices. With everyone having a…read morefriendly professional attitude this is great local shop for all your mechanical & inspection work ! Thanks Coale's for all the great service you have provided on my vehicles ! Tony G.

Fast, easy, reliable. I trust them. I had an alignment done this time and all went well.read more

Mia Castle is beyond amazing. She came up to us as soon as we entered the dealership. She answered…read moreall questions and was very patient with us. We had somewhat of an idea of what we wanted, however I stumbled across my dream car and coincidentally, she was the one who custom ordered it for a previous client who went with another option. It was perfect! We got most of the paperwork done and came back to finish the purchase today. She had the car ready with a red bow. She even showed me all the features in the car and helped me set everything up before we left. Definitely couldn't have been more thankful for Mia's hospitality and as well as everyone else who helped assist us with the purchase. This is the best MB dealership we have been to in the DMV.

I have never received a single call or message from Mercedes Benz as a follow-up to their response…read more My suggestion remains, take your business to MB of Silver Spring. I purchased a MB GLE 450E from them and couldn't be happier with my purchase or the service I received. As an aside, because of the great service I received, the vehicle I went in inquiring about wasn't even the vehicle I purchased. So, had MB of Annapolis been remotely professional, I may have been willing to consider other vehicles, but they proved not to be from management down.

Horrible job. Manager is nasty. I would not recommend to send any cars. The only thing going is the…read morepeople are Nice. Parts guy Jacob was very nice and helpful l

Quick and accurate communication. Informed options to the customer and professional staff…read more Recommended.