I took my Element in for a recall on the passenger side, air-bag infiltrator. I was worried about…read morewhether they would have the parts, and how long it would take. I read on the Honda website that it would take about an hour. I scheduled an appointment for 6:30am. I arrived at 6:20am. Chip set me up and asked me to drive my car into the garage. Once I did, another gentleman got my mileage and keys. Chip asked if I was going to wait, and I said, "Yes". I sat in the waiting room, which is comfortable, and has a good WiFi connection. At 7:05am, Chip told me that the car was ready. All done in considerably less than one hour. Simple and straight forward. I saw some negative Yelp reviews, but nothing but a positive experience for me.

I wish I had done my due diligence and read the reviews before I made the trip to this dealership…read more They were one of the few dealers that had a particular car I was looking for. My friend and I arrived and started viewing some of the cars. Marcus came out and greeted us and provided information. My friend talked with Marcus and we ended up going for a test drive. Marcus provided excellent customer service but unfortunately did not trump the disrespect and rude behavior we experienced from the manager Steve. We made it clear to Marcus that if we could negotiate a deal in my budget we would leave with the car that evening. He went over to talk to a manager and Steve came back with paperwork for financing instead of leasing. When we clarified that we were interested in leasing options Steve became annoyed and rude and abruptly left as if we were inconveniencing him. He returned with the correct paperwork and we attempted to try and negotiate the price. Steve was rude, unprofessional and cut us off. I could tell Marcus was embarrassed by the manager's behavior. My friend and I immediately got up, thanked Marcus and shook his hand and walked out. I ended up finding a great deal from another dealer. I will NEVER give my business to this dealership and recommend others stay away as well.

Just a quick shout out about an establishment which I have never visited, but absolutely will…read morebecause of their Brand Ambassador (and evident resident Sales Genuis) for Porsche of Annapolis. It feels like a hundred years ago I was tracking a used Porsche Cayenne & in parallel a used Porsche Macan 6 cylinder. One of my leads online led me to Porsche Annapolis which ended up not happening (my side not theirs). Mr. Mark Madden never forgot me or my inquiry. Faithfully for months he has called politely to my home and left me extremely professional & helpful voice mails if he feels he has something on-site I would be interested in. I'm never there to answer since I'm a standard DMV workaholic, but I always smile when he does. Superstar performance, knowledge, energy & enthusiasm for what he does. One of a kind. When I am in a different position I will absolutely be buying from Mr. Madden. Thank you Sir, and thank you Porsche of Annapolis for letting him have the ability he does to access the world on your behalf!

My anniversary/retirement gift from my husband was a Porsche.  I went to Porsche Annapolis, and…read moreJake, my sale person was very helpful.  He showed me several options.  There was one in a blue I loved.  I didn't buy that day, but could not stop thinking about it.  I called a few weeks later and made an all cash offer.  This offer was accepted and agreed to by Jay the finance person, then said he would be calling me back in just a minute for the deposit. I was waiting for the call back to give the deposit and then would be taking a cashiers check for the remainder of the agreed upon price.  I was very excited, this was my dream car.  I received a call from the finance person Jay hours later only to be told "sorry I just sold that car".   My husband called and spoke to the manager Taryn who stated that even with the deposit it was not a binding contract so therefore they could still sell the car if they wanted to. And they did just that. Not where I come from, a deal had been made.  My husband is a business owner and being a retired former business owner there were many times I could have made more money on something I was holding a deposit on.  I have more integrity than that.  Due to our business practice of "a deal is a deal" we have both been successful.  I have since gone to another dealership and gotten my dream car.  Due to the lack of integrity of both the manager Taryn and the finance manager Jay at Porsche Annapolis I would not recommend this dealership.  Which is unfortunate because working with Jake was a great experience.

Mia Castle is beyond amazing. She came up to us as soon as we entered the dealership. She answered…read moreall questions and was very patient with us. We had somewhat of an idea of what we wanted, however I stumbled across my dream car and coincidentally, she was the one who custom ordered it for a previous client who went with another option. It was perfect! We got most of the paperwork done and came back to finish the purchase today. She had the car ready with a red bow. She even showed me all the features in the car and helped me set everything up before we left. Definitely couldn't have been more thankful for Mia's hospitality and as well as everyone else who helped assist us with the purchase. This is the best MB dealership we have been to in the DMV.

I have never received a single call or message from Mercedes Benz as a follow-up to their response…read more My suggestion remains, take your business to MB of Silver Spring. I purchased a MB GLE 450E from them and couldn't be happier with my purchase or the service I received. As an aside, because of the great service I received, the vehicle I went in inquiring about wasn't even the vehicle I purchased. So, had MB of Annapolis been remotely professional, I may have been willing to consider other vehicles, but they proved not to be from management down.

I've bought three cars here. The cars are great! The sales people and finance people are great…read more The service department is awful. It literally takes all day to get an oil change. Minor repairs cost thousands of dollars. One honest service person suggested I go elsewhere for a repair because (a) it's cheaper and (b) the part was on back order anyway. After my service plan expired I went to Jiffy Lube. When they went to rotate the tires, they found that the Annapolis Subaru people cross threaded a lug nut. If I had gotten a flat tire, I wouldn't have been able to change the tire. Since this was a Wilderness Forester I use for overlanding, I could have been stranded in the backcountry. Plus it was expensive to repair. DON'T GET A SERVICE PLAN AND DON'T USE THE ANNAPOLIS SUBARU SERVICE DEPARTMENT.

I had scheduled an oil change and tire rotation at 10:30. 3 hours later we finally were paying…read morejust over $200.

My experience with the service department this week did not go well. I began making calls for a 30K…read moreservice on my Miata beginning Monday around 10:00 a.m. The telephone tree seemed to be broken, because I had to punch the "2" key for service three different times before a human finally answered. I was immediately put on hold for 8.5 minutes then was disconnected. I called right back and went through the faulty telephone tree as before. This time instead of speaking to a person I was asked if I wanted a call back. I did. Two hours later, not having heard from the service department, I made another call. This again wound up with my being offered a call back. I again agreed and again received no call within a reasonable amount of time. A fourth call finally got me through to a service writer. An appointment was made for two days later at 8:15 a.m. I was told that the work would take 1.5-2.0 hours, so I elected to wait at the dealership for repairs. When I arrived for the appointment, I was told the wait would be a minimum of 3.5 hours. I called my wife to pick me up, disrupting both of our morning expectations. There's no excuse for that kind of stupidity. This service department doesn't appear to know what they're doing. When I finally retrieved the car, the bill was 150% more than what I was expecting. If I can find another Mazda dealer in the area, I doubt I'll be returning to Fitzgerald.

If you want to go to a transparent dealership, Fitzgerald is the place to go. I had such an amazing…read moreexperience at this dealership--I honestly can't recommend them enough. After a terrible experience at Heritage in Bel Air where I was insulted and dealt with shady car salesmen, I was pretty on edge going into this process, but this team completely changed everything for me. MJ took care of me and ensured I had everything needed, he was very knowledgeable about the car and walked me through its features. Carley really helped solidify the deal, making everything feel fair, transparent, and straightforward. And Alex in finance made the final steps incredibly smooth--no surprises, no stress, just clear and efficient. This was hands down the easiest, most stress-free car buying experience I've ever had. The whole team was professional, honest, and actually enjoyable to work with (which says a lot when it comes to buying a car!). You can tell when you walk into a dealership the integrity of its staff and this place definitely values transparency and integrity! If you're debating where to go--skip the hassle of finding a good dealership and go here. You'll be in great hands

Jan 2025: I have purchased several MDXs from Criswell and…read moreall purchases were done professionally. YMMV. I use Criswell exclusively to service my 3 MDXs (yes, I have a fleet!) and have been pleased with the service that I have received. To give you an idea, I've been going to them since 2005 - that's 20 years! IMHO, you get what you pay for so if you want rock bottom prices go to a 3rd party repair shop. If you want OEM parts and trained mechanics, go to Criswell. And, shout out to the parts department. Helpful, knowledgeable, and patient. Aug 2025: Check-in Criswell Acura continues impress. Service is 'firing on all cylinders' so to speak. My primary point on contact is service (vs sales) and I must say they LISTEN to you and have patience, not just with me, but with other customers as well.

I took my RDX in for a battery replacement. No problem with the actual service for the battery and…read moreKellie, who set up my appointment and kept me updated, was good. I was annoyed with the free car wash that was promised (one of the salesman's selling points) every time you bring your car in for service. I have never seen a more half-ass wash in my life. Also, I took my vehicle in for a recall service last August and they didn't even bother to wash it. I was going to let it go and just take my business elsewhere. My wife didn't let it go and asked that a manager give her a call. Apparently the manager is waaaay too busy or he/she doesn't give a damn. A week has passed and we still haven't received a call from the manager. It's only a car wash, but it was promised and I hold businesses to their promises. If they let simple things slip, how will they handle bigger issues? I guess I'll never know because they've lost my business. I've bought a TL, a TSX and an RDX from Criswell - guess I'm not an important enough customer.

It pains me to write this because I used to receive excellent service at Audi Annapolis. So much so…read morethat I drive an hour and a half to get here. The last three times I've visited have been an utter disappointment. I kept coming back in hopes they were having a couple "off days". I made my appointment to get my vehicle serviced on 10/13 it is 11/8. I get here for them to tell me they have no loaner vehicles available. Remember I mentioned I drove an hour and a half to get here? I'm now in the lobby waiting on them to add adblue to my car because I don't have enough to make it home without it. Normally I would've topped it off myself but why would I when I've had this appointment for almost a month? This is a total inconvenience and I'm more than disappointed with this service.

Stay away from this business I am not the first one that this happened to…read moreThis is what Audi advised: Collision repair Don't risk the integrity of your Audi by entrusting collision repairs to just any shop. Instead, look to authorized facilities that are staffed with trained technicians and stocked with genuine And this is what happened to me from the following Certified Collision Center: CRISWELL COLLISION CENTER 181 DEFENSE HWY, ANNAPOLIS, MD 21401 I used the recommended Collision repair center for two minors scratched on the driver side doors of my wife Audi Q3 2018 and I do not understand what the problem with this Collision Center is are they short staffed or do the bite more than what they can chew. It took 40Days to fix the scratches and they kept holding the car and jacking up their expenses until my insurance refused to pay the rest. I was told by Geico insurance manger that this is a common thing with this Collision Center, and they ask their customers to sign a paper so they can hold their cars if the insurance refused to pay. Funny is if my Geico insurance know that why they did not stop dealing with this Center (Something Fishy here) This is my main concern that I was told by the Geico Manager Mr. Thomas Fontaine that he indicated that Geico aware of this repair shop problems and I am not the first customer that this happened to, and he usually have their customer sign a paper to have full responsibility if the insurance fail to pay the whole bill.

Mr. Mosby -- As the Service Manager for Koon's Ford Annapolis, and from a career customer service…read moremanager, Jim Warren and I want to let you know how much enjoyed dealing with Mike Treas this week in coordinating the service on our 2012 Ford Escape. The Technician, too, did an awesome job! We bought the car from Bortnick Ford, in Upper Marlboro, new, in 2012. That dealership did us well. Then, the dealership became Upper Marlboro Ford. A, totally, different animal, for sure. And, the Service Writer is miserable to deal with, at best. Thankfully, we have, now, found Koon's Ford of Annapolis. The service experience has reaffirmed our confidence in Ford! Our thanks for Mike and the Technician, as well. We will be return customers!

First time customer and very disappointed in the interactions I had with the staff at this…read moredealership. Mike Treas the service manager and Mark Bowling were both extremely dismissive and rude to me from start to finish. First, I'll start with the positives: 1. They serviced my car quickly just under 2 hours. On the phone I was told it would be 2-3 hours, so that's nice. 2. The lounge is very nice and clean. The location is also right across from Festival at Riva, so I walked there to get some work done at a coffee shop and grab a bite to eat. Super convenient. When I pulled up to drop off my car, there was nobody around. The service staff was all at their desks. The service center isn't well marked. I'm a new customer so I was unsure of who I go to first. Some places have a front desk you check in with or they have people outside waiting. I checked in with one service rep (Kaleb) who sent me to Mike Treas, the service manager. I asked a couple of questions but it all felt rushed. When my car was ready, I got a text. I went to see Mike, who was on the phone. I let him finish his call and went onto his office checking in about my car. He looked at me like he had no idea who I was, yet I had just seen him not even 2 hours prior. He passed me off to Mark. Since I'm a new customer, I asked Mark what the process was. I just wanted to know for future the right places to go. He immediately became dismissive and was rude to me. He told me he called me, so I should have known to see him. Nobody told me that I was being passed off from Mike to Mark. He pointed out and told me my car was behind the keys. Yes, Mark left me a voicemail, but only said "this is Mark at Koons Ford. Just calling to let you know that your car is ready for pickup. Thank You." So how was I supposed to know that I had been handed off to Mark? He didn't say he was a service rep or anything, he could've been a receptionist from the dealership calling. My interactions with both Mark and Mike were negative and make me not want to do anymore business with this service center again. I see this dealership's service dept has some bad reviews. The department could be a little more friendly and helpful, not defensive, rude, and dismissive. Mark could have spent 1 more second on his voicemail to say "so come and see me." Or Mike could have told me he would be passing me off to another service rep. Or, in the text message they could have stated "go see Mark Bowling." I don't think that's too much to ask from a service center. Just a couple of small changes in communication and I would've left a happy customer. This could also help your reviews not have as many angry customers.