My wife and I had a really great experience at Gateway Subaru. Buying a car can sometimes feel…read morestressful, but this was honestly one of the easiest and most straightforward experiences we've had. Steve Dengler in sales was awesome to work with--very knowledgeable, easygoing, and never pushy. He took the time to walk us through everything and made sure we felt good about the decision. Jennifer Duncan in finance was just as great. She made the paperwork process smooth, explained everything clearly, and kept things moving without any pressure. We really appreciated how transparent and efficient the whole process was from start to finish. It made a big difference. We're excited to be part of the Gateway Subaru family now and would absolutely recommend them. If you're in the market for a car, definitely ask for Steve and Jennifer!

Best place to purchase a new Subaru! Salesperson very knowledgeable and went above and beyond to…read moreget us the color and extras we wanted!

Purchased my son's first car cash money from here thought they were reliable dealership looked…read morelegit bought a 2015 Nissan Murano Haven't even had the car a month yet I well yesterday the car just lost total acceleration on the bypass they call it limp mode so had it towed to the car store service department and was told today needs a new transmission and the sales department will be covering it but will not cover a rental even though I have the rental coverage via the extended warranty so now I have to pay out of pocket for a week rental at the minimum I will be definitely looking at my legal options and following up on the lemon law it's really a shame pay $14,000.00 plus cash and car won't even run a month

Please be aware!!! Do NOT buy from this dealership. They are unprofessional, disrespectful and…read morefrauds. Salesman Coach Hayes, GM Dave and the other members that call themselves "managers" there are scammers. I am very disappointed with the way I have been treated at this dealership and the run around I have been given is beyond me. They will have you complete all paperwork to sell you a car than wait a couple wks later to say that there is a problem with the paperwork that was previously completed and the financial institute cannot finance the car. Come to find out Coach Hayes does anything for a sale even if that means entering someone else's information on the documents and denying how it ended up in their system that way. He does not speak up and back the customers up regarding actually ,factual information that was provided during the sell. " '. GM Dave and his counterparts become very disrespectful, threatening to destroy your credit when they are called out on their nonsense. Go to a real dealership where you will be treated with dignity and not be given a raw deal. TheCarStore in Salisbury does NOT deserve anyone's hard earned money!

While driving from Virginia to nyc,the engine light came on. We found this dealership 26 miles from…read moreour location. The service representative looked at the car told us that the problem did not have to be addressed immediately and sent us on our way. So Honest Highly tecommend

Their AI told me they did a service they did not and drove in early on a Saturday. Rescheduled…read morewith front desk started walking out the door and they didn't do inspections that early, and said it was illegal to do it on weekends. Took off work during business hours because the said it would be 2 hrs. It was 4.5 before they started working on my car. The charged me $260 to shave my rotors due to rust. My brother in law said it comes off after applying brakes at high speed. It's extortion charging for unnecessary services to qualify for a state inspection. I just moved and had the car inspected 3 months before. No problems because it's a relatively new car. Shuddle service was nice. Drive was cool but the clientele was awful. Arguing Hatians the entire ride home. I'll drive to DC next time.

This is my very first time here. The waiting area is small, but doable. Outside parking small…read morecongested but doable. Customer care appears to be on point. As stated this is my very first experience with the company. I know this for sure..The air conditioner is working great!! Very glad you got hot coco

Called and asked for Service and got transferred to 2 different departments before I got arrogant…read moreAustin who is very rude. First, he proceeded to tell me that I had not gotten the seat belt recall done which I did and they even put me in a loaner. Kept saying it was Hyundai mistake and not service. Then I ask him how long it would take for the 2 open recalls on my car and for them to check my cabin filters and he said 3 hours. I am not sitting in a lobby for 3 hours and I ask him if he had a loaner and he was very rude in telling me loaners were first come first service and that he had a list of people waiting for a loaner and that he could not bump anyone, and I said I didn't ask you to bump anyone I was just inquiring about one. Then he said we have a shuttle that you can use. His tone and words were certainly out of line, and I called Preston Hyundai and got the most wonderful lady, and I have scheduled an appointment.

Staff was wonderful service was great Lounge was very Clean Rest rooms were great . price was…read morefantastic Thanks again Rick Rick Rick Lol Your Friend LJ THE DJ

10/15/24, My Brother had ( dual exhaust ) put on his car. I must admit it looks good Nice Job (…read moreRicky Johnson lll ) very impressive

Pohanka Team at M-B of Salisbury, Thank You for the…read moreexcellent service through Amanda, Ashley, and many of the others in your combined Service and Parts Departments. I have spent most of my professional career with Mercedes-Benz, as a Sales Person, a GM, a Manager, and working in my own dealership with MBFS in Fort Worth selling repossessed Sprinters. I can honestly tell you that I have NEVER felt more attended to in a dealership than I did yesterday while getting one of my Mercedes serviced, (the CLK450).  When it comes time for me to bring my E350 Wagon in, I know where I will bring it. Amanda, the Service Advisor, made sure that I was informed and gave me excellent reasons to "Go ahead and get the work done now, rather than let it become a problem".  I came in for an inspection, and wound up spending $1500, and felt like I got more than my money's worth. Ashley, the Service Manager, was very busy yesterday, but still got involved just enough to make me feel like a VIP. The topping on it all was when Van Corbin, Sales Manager, who was slammed yesterday, came out at the end of the day and thanked me for bringing my car there for service...  Who gets that kind of treatment?? With AutoAlert, I have been in over 200 of the 350 Mercedes dealerships around the country, and ALL of them would wish that they had a committed team like you have at Pohanka Mercedes-Benz. I firmly believe that your store is destined to become a REGIONAL center for Mercedes.   Mercedes owners expect great service, are willing to pay for it, and are loyal when they get it. Thank you, again.

Couldn't locate the noise coming from my engine for about a month. Then proceeded to tell me that…read morethey could only look at my car if plastic cosmetic work was done. What a joke of an establishment. People here are obviously not trained properly

Great sales and Service Team. Hard to find this kind of attention today…read more I was at a competitor and asked about an auxiliary battery for my E350 Wagon. Without looking anything up, the Advisor said $600; one hour. That's nearly double what the correct cost is. Pohanka takes time with you.

I will admit they did a great job on my 2025 GrandHighlander Running Boards it looks great! Thanksread more

This is literally the worst dealership I've ever dealt with. Chris Mumford from service has a…read morehorrible attitude and doesn't seem to enjoy his job. It's difficult to get anyone to answer the phone when you call. Always get a second opinion on repairs as I've been told repairs were needed twice and twice I took it to a different location where I was told it was not needed.

My 2016 VW Beetle had an airbag recall. Scary...It would just go off by itself. I assume it was…read morekind of important in the safety world but it appears my concern went on deaf ears. I made 5 attempts to secure an appointment without one call back. I called 3 times. I was assured the "recall specialist" would call me back. I went on their website and emailed. No response. I chatted with a bot who assured me that someone would call me back. That was over 2 months ago. Not one call. I did not purchase the car at this dealership. It was purchased in PA where I lived prior to moving permanently to southern Delaware. I contacted Winner VW in Dover. They answered the phone. I secured the appointment. I drove up and was treated with professionalism and compassion. It was a bit magical. My next VW will be purchased (and it will be soon) at Winner in Dover. BIG...BIG MISTAKE...HUGE!