Purchased my son's first car cash money from here thought they were reliable dealership looked…read morelegit bought a 2015 Nissan Murano Haven't even had the car a month yet I well yesterday the car just lost total acceleration on the bypass they call it limp mode so had it towed to the car store service department and was told today needs a new transmission and the sales department will be covering it but will not cover a rental even though I have the rental coverage via the extended warranty so now I have to pay out of pocket for a week rental at the minimum I will be definitely looking at my legal options and following up on the lemon law it's really a shame pay $14,000.00 plus cash and car won't even run a month

Please be aware!!! Do NOT buy from this dealership. They are unprofessional, disrespectful and…read morefrauds. Salesman Coach Hayes, GM Dave and the other members that call themselves "managers" there are scammers. I am very disappointed with the way I have been treated at this dealership and the run around I have been given is beyond me. They will have you complete all paperwork to sell you a car than wait a couple wks later to say that there is a problem with the paperwork that was previously completed and the financial institute cannot finance the car. Come to find out Coach Hayes does anything for a sale even if that means entering someone else's information on the documents and denying how it ended up in their system that way. He does not speak up and back the customers up regarding actually ,factual information that was provided during the sell. " '. GM Dave and his counterparts become very disrespectful, threatening to destroy your credit when they are called out on their nonsense. Go to a real dealership where you will be treated with dignity and not be given a raw deal. TheCarStore in Salisbury does NOT deserve anyone's hard earned money!

Pohanka is the only choice in the lower Delmarva for Honda repairs . I needed basic maintenance oil…read morechange and tire rotation. I called several days ago, but they don't take reservations, so it's free for all when you arrive. I arrived around 8:15 and they opened at 7 am. There were about 10 people in the waiting area. When I arrived, Jessica was standing by my door, waiting to take down my information. It's the first time getting service here, so I'll document as the day goes on. It was about 2 hours before my car was completed. From arrival until they had my vehicle washed and in the service lane. Not to bad,in my opinion. I'll be back. Some friendly advice is to get online, and they do offer coupons for service, which prices them lower than the local oil change guys, and you are getting Honda parts. Which is a big help . They did do a free inspection ,adjusted tire pressure,checked cabin filter,engine air filter, and wipers. I changed those myself and knew they were good, and they did document them as being good.

once again they strike a few weeks ago i had work done on my car tire rotation and i wrote a review…read moreabout being charged the 3% by using a charge card that done but yesterday my tire sencer was saying i have a low tire ,i checked them, and filled them ,what i found out was i had two plastic tire valve covers, and the two nice metal ones i ha on the car now the only person who worked on my car was Pohanka Honda. now it shows what type of techs they have there, look people make mistakes if you lost the two good ones replace them dont try to pull a fast one on me thinking the customer wont find out. this was the last straw i need a brake job im going to have a mom and pop place do my brakes,i need some tire work dont for that leak not going to them, and next year 2026 im going to buy my new car from price. in dover.and i dont care about the 3% anymore i was going to go back to Pohanka. but not after this i dont what other short cuts they do? just why couldnt the be honest i know its only valve caps its the principal i was in the car business for a very long time and not once i can live with myself if i did something like that always be honest. check out your care carefully

Chad always is professional and thorough in his job. Makes whole process easier and stress free. If…read moreonly they were closer to ocean city. Reasonably priced as well. -Colin T

Called and asked for Service and got transferred to 2 different departments before I got arrogant…read moreAustin who is very rude. First, he proceeded to tell me that I had not gotten the seat belt recall done which I did and they even put me in a loaner. Kept saying it was Hyundai mistake and not service. Then I ask him how long it would take for the 2 open recalls on my car and for them to check my cabin filters and he said 3 hours. I am not sitting in a lobby for 3 hours and I ask him if he had a loaner and he was very rude in telling me loaners were first come first service and that he had a list of people waiting for a loaner and that he could not bump anyone, and I said I didn't ask you to bump anyone I was just inquiring about one. Then he said we have a shuttle that you can use. His tone and words were certainly out of line, and I called Preston Hyundai and got the most wonderful lady, and I have scheduled an appointment.

Staff was wonderful service was great Lounge was very Clean Rest rooms were great . price was…read morefantastic Thanks again Rick Rick Rick Lol Your Friend LJ THE DJ

10/15/24, My Brother had ( dual exhaust ) put on his car. I must admit it looks good Nice Job (…read moreRicky Johnson lll ) very impressive

Pohanka Team at M-B of Salisbury, Thank You for the…read moreexcellent service through Amanda, Ashley, and many of the others in your combined Service and Parts Departments. I have spent most of my professional career with Mercedes-Benz, as a Sales Person, a GM, a Manager, and working in my own dealership with MBFS in Fort Worth selling repossessed Sprinters. I can honestly tell you that I have NEVER felt more attended to in a dealership than I did yesterday while getting one of my Mercedes serviced, (the CLK450).  When it comes time for me to bring my E350 Wagon in, I know where I will bring it. Amanda, the Service Advisor, made sure that I was informed and gave me excellent reasons to "Go ahead and get the work done now, rather than let it become a problem".  I came in for an inspection, and wound up spending $1500, and felt like I got more than my money's worth. Ashley, the Service Manager, was very busy yesterday, but still got involved just enough to make me feel like a VIP. The topping on it all was when Van Corbin, Sales Manager, who was slammed yesterday, came out at the end of the day and thanked me for bringing my car there for service...  Who gets that kind of treatment?? With AutoAlert, I have been in over 200 of the 350 Mercedes dealerships around the country, and ALL of them would wish that they had a committed team like you have at Pohanka Mercedes-Benz. I firmly believe that your store is destined to become a REGIONAL center for Mercedes.   Mercedes owners expect great service, are willing to pay for it, and are loyal when they get it. Thank you, again.

Couldn't locate the noise coming from my engine for about a month. Then proceeded to tell me that…read morethey could only look at my car if plastic cosmetic work was done. What a joke of an establishment. People here are obviously not trained properly

Great sales and Service Team. Hard to find this kind of attention today…read more I was at a competitor and asked about an auxiliary battery for my E350 Wagon. Without looking anything up, the Advisor said $600; one hour. That's nearly double what the correct cost is. Pohanka takes time with you.

I will admit they did a great job on my 2025 GrandHighlander Running Boards it looks great! Thanksread more