Would give a negative rating if I could. this is not particular to the buffalo office, but rather…read morethe online reservation system. made a reservation in november, and when it came to the confirmation, the amount increased significantly! Immediately called to cancel the reservation since i'd been scammed. reservation cancelled without penalty, credit card to be credited in 7 - 10 business days!! it's now 13 business days, still no credit, and my bill is almost due. Called again, passed around, on hold for several minutes. When he came back he told me he would escalate this to prepaidd time w/ processing time of 5-7 days!  requested to speak to a supervisor; he told me i'd have to call back and then hung up on me!

My brake pad light came on, it was a blizzard, and I had a few more hours left to drive as well as…read morea busy work week ahead of me. I went on priceline on my phone and this is the place it picked. When I showed up there was a big line and it was taking forever. The computer system was down. The extremely tan woman in neon behind the counter had attitude. She refused to let me use my work credit card because it didn't have MY name on it. I told her that not only was she making me late for my arranged pick up but it was absurd that I'm not allowed to use my work card. She laughed and shot me a nasty look and said that it's absurd that I would expect her to allow me to because for all she knows I stole the credit card. Are you $@#&[!# serious?!?! Not only is that the rudest most unprofessional thing this older lady could say to me, but it was in front of a packed place! When we went out to go over the rental car before giving it to me behind schedule (which made me late for work) I asked if she had all of the scuffs and marks on the car documented beforehand. She shrugged it off and acted offended when I took pictures of them before leaving the lot. This lot is cram packed and tiny with narrow parking spaces and tow trucks just sitting around so its very hard to maneuver around. I was leaving my cadi there and she told me it was too close to the yellow line of the parking space so I had to move it... Once again, are you serious?!?! I backed my cadi up and pulled it back in an inch over because there was no more room or else I'd be too close to the other line. The car I got had hair in it, crumbs on the seat, and bleach stains on the seat. The stearing was loose and and hit bumps like I was riding in the back of a pick up truck going down a dirt road. She was .00009% more pleasant when I returned it.

Do not rent from this location. They don't tell you about the 12% "car rental scam fee" in…read moreADDITION to sales tax. Also, car was in poor condition and didn't have what I reserved. Joe was more worried about surveys and good reviews than making the customer happy. Clearly commission based. Avoid Enterprise. Go with TURO instead.

The guys at this Enterprise 3579 Sheridan location did amazing helping my daughter rent a car last…read moreminute as her car broke down and she had to get a new car. They were awesome! Tom and Nick were great to work with! I would highly recommend this location for your rental car needs.

Great business to deal with. My truck was involved in an accident and i needed a rental for the…read moreweek. They were quick and efficient. They did not charge me extra for little scuffs and scrapes and were very pleasant to work with. I would not hesitate to rent from here again. They even picked me up and dropped me off at the collision place down transit rd for free!

What a great experience!!! I was visiting family nearby and…read morecalled this office. I called the night before I needed the car and spoke with Dani. She was super nice and accommodating. She gave me a great rate and assured me it would be available when I got there in the morning. When I arrived, I was met by Dani and Mike. They were both super friendly and made my rental very easy and quick. The office was also very clean and organized. When I returned the car, Dani and Mike were both there and I was even offered an immediate ride if I needed it. Customer service and satisfaction are AAAA+++ at this location and I will continue to use Dani and Mike when I return to Buffalo!!!!!!

Arranged through AAA to rent a car at Orlando International Airport. Paid the fee in full on my…read moredebit card prior to my trip. Called Hertz to verify the reservation-which took 20 minutes to get a real, live person! Tried their website which was useless. I had a question that the website didn't answer so tried to find a phone number. I think I had to call AAA for a phone number. Got a bot that never once asked if I wanted to talk to a person. Finally found the right combo of numbers to hit to get a real live person. This guy had an accent so thick I couldn't understand a thing he said. I asked to be switched to someone else, was told something I couldn't understand, hung up and tried again. This time, got a woman who also had an accent but who I could understand, but someone was literally screaming in the background, so I couldn't hear a thing this woman was saying. Called a 3rd time, finally got to ask what the bit meant when it said my debit card would be frozen for the time I was renting the car. Was told that all it meant was that the amount I'd paid was the amount frozen, I'd be billed when I turned in the car for that amount. Ok. Arrived at Orlando airport, hertz clerk tells me I have to pay $500 extra because I'm using a debit card! Even though the car is paid in full already. Clerk tells me all rental car companies do this. He can't rent me the car unless I produce a credit card in my name. I don't have a credit card. So, I fork over the $500, which is supposed to be returned to me 24 hours after I return the car. I'm waiting still, 48 hours later. I do not want to call hertz again! I'll never use this company again. BTW, car stunk of mildew every time we turned the fan on. If I could give hertz no stars, I would.

I will NEVER in my life rent a car from a company whose employees have no customer service. While I…read morewas at McDonald's behind me was a Hertz vehicle, two middle-aged white men were telling me to hurry the hell up so they could get to work. Me not knowing what to get and getting frazzled by people actually talking to me glared & took my time. By the time I was paying for my food the male in the passenger seat was at my passenger window telling me "Fuck You". The store manager at McDonald's did not try to help me, nor did he even give me his name. I feel so disrespected by both the Hertz and McDonald's and yet the two feel as if they can't do anything so I'll just give the facts of what happened and let the happy customers decide their fate. Not sure what Hertz the men worked at but the company truck said Hertz on the front. We were at the McDonalds on Main St. so I'm assuming they're employed here. Just imagine if this were night time instead of 11 am. I could have ended up dead in a ditch as many unnamed women do.

My girlfriend surprised me with the Corvette rental for my birthday. We're saving up for a house so…read morebuying a $70k car is out of the question but this was the next best thing! We went for a nice drive (and dinner) through the southern tier, enjoying the winding roads and changing leaves. Car was in showroom condition and had that deep growl that gets your blood pumping. These guys were great, A+. Only downside was that we had to take it out the Saturday after my birthday because it was booked.

I rented the 2021 Corvette C8 from Redline. Their service, the quality of the vehicle, the…read moreinformation that they gave me and the follow up was superb. Matt was great to talk to and very informative. Thanks guys ! I would definitely rent from these guys again.

0 STARS CAUTION DO NOT USE THIS ENTERPRISE LOCATION. My son and I rented a car June 17-21. We were…read moresupposed to pick up at the airport but had to be shuttled to the office location because they were short on staff. There was a line and it was hot. We waited over 2 hours for our car, part of the wait was because they had to clean the car. That's not the NIGHTMARE. My rental agreement charges were $406.47. July 8 not only did Enterprise send me a different rental agreement with charges of $1,166.04 they charged my credit card. They also changed my statement, showing I rented a 7 Pasenger van and returning it on June 29th in Glen Ellen, Il. I was in FL on the 29th. July 10, called and spoke with Jack at that location he agreed there was a mistake and I received a credit of $759.57 on my CC. 2 days later Enterprise charge my CC FOR 759.57. I received another agreement sayin I rented a Chrysler Pacifica. July 17, I called again and spoke with Robert. He couldn't figure out why and said he would credit me. The next day there is a charge from Enterprise for $6.85, no credit. July 18,called back and spoke to Wade and he told me it's not them, my bank made that charge and I would have to take it up with my bank. My bank laughed when I told them and assured me the charges are from Enterprise. Picture is the car I rented. I'm still out $759.57 and today is 7/18 and still not resolved. Now I have to go through the headache of filing a dispute with my CC Company. Don't go through what I have to, find another rental car company. These guys are crooks.

From the owner: Need a rental car in Amherst, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Amherst location today.

Dear Avis customer service. Thank you for depicting you company as the rudest, unprofessional…read morecompany I have ever had to deal with. Thank you for curtly telling me next time I need to read my contract in answer to a simple question about a charge. Thank you for telling me I need to be sure what my husband's correct name is ( even though I've been married to him for 48 years). And to know my COrRECT address. As if I don't know where I live. Thank you for brushing off the question about veteran's discount like they are not worth the bother. one thing DO know. I will NEVER recommend nor use Avis rent a car ever again. I lied about the one star It should be a minus I won't need to be sure to read my contract next time. There won't be one.