I've rented from these folks a few times at the Buffalo airport. In comparison to the other rental…read moreplaces here, these guys stand out. Picking up the vehicle this weekend was very pleasant and they even allowed me to choose from several available vehicles. For a Premium Crossover, they originally offered a Chevy Traverse or VW Atlas. I wasn't that thrilled with either of those, and after some more discussion, they offered me a new 2026 Nissan Pathfinder with only 500 miles on it. I was then quickly on my way down one garage level with the keys. The vehicle was very clean and ran well. I did notice the fuel level needle was just under the Full line, but just let it go. Upon dropping off the vehicle a couple days later back at the airport, because I was dropping it off 35 minutes late, the agent said a tttal charge of 30 extra dollars than what I was originally quoted. However, the Alamo agent at the pickup desk a couple days earlier said I would have one hour more to drop it off. The Dropoff agent named Zee was super friendly and explained it was the "system" automatically charging for the late delivery and easily reversed the charge. He also asked if they could do anything better and I mentioned how the gas tank wasn't 100% full upon pickup, and he offered a $20 credit. All in all, despite a couple minor issues, these guys quickly addressed them and presented good solutions. I will definitely be back to rent from them again.

They should warn you that after you wait to check in upstairs , then you have to wait AGAIN…read moredownstairs. Not enough employees working this space. Be prepared to wait.

I rented a car in Buffalo for a work trip and had no issues at all. The car was ready for us and…read morethe desk service was friendly. There was a bit of a line when we arrived, but no issues with that. Easy process, good car.

Well I don't know what to say. I booked a package through Expedia flying into Buffalo Niagra…read moreInternational and it said pu at niagra falls. I assumed that was at or we would get a shuttle to rental counter at airport. We'll no it set it up at Niagra falls location like 21mls away . The counter people were not helpful or sympathetic to our situation. All we asked is to have the rental pu location changed to their location. Nope they just said they were booked up and no cars were available.I called and spoke with Dakota the Mgr at Niagra Falls location. She said we would have to pu car there.So we had to Uber to other location for$63. We got thereunder Dakota took care of us and she said this happens frequently with package booking and it's a known problem. Of course if im flying into the airport you want the location at airport ridiculous! Dakota took care of us she gets 5+ stars the operation and Expedia get 0. Not the way I wanted to start out our trip especially after getting in late because of a late arrival because our connection flight got delayed.

Tried to rip me off. Added upgrade and insurance coverage when I declined both at the counter upon…read morepickup. Check your receipt when you drop off your car!

Do not do business with these thieves. We rented a car from them on a summer trip to Canada, and…read morewere asked if we wanted to use the toll pass. The agent told us they out would put a hold on our card to cover any tolls we passed through, and the difference would be returned to us after the trip. For a 4 day rental they put $190 hold on our card, which is more than you'd pay in tolls driving down the entire east coast and back. During our trip, we passed through (1) toll, and now a month later the hood turned into a full $190 charge...they are claiming the charge is for the option to use their toll pass which is definitely not the option we were told. We called to dispute it and were told we'd have to go to the rental location to dispute it...which is absolute BS, we are in NC and not able to travel back. I would never do business with this dishonest company again, and I strongly suggest you avoid them too

Pretty bad pick-up experience here…read more What should've been quick took over an hour. I got a text that I could check-out online and skip the line - so, when we arrived we saw a sign that said if you're Hertz rewards to go downstairs (via elevator) to their window - which we did. I was then told that if you use the text it takes you out of their system and I had to go back upstairs. So, we had to take the elevator again and when we got up there, now there were 5 people in line. When I got up to the counter, I was told I should be able to go downstairs and they'd take care of me. I refused and so then they "upgraded" me complementary and I ended up with a HUGE SUV which is not what I wanted to drive around (gas and also parking issues) so I had to go back to the window and ask them to put me in the rental I actually booked. It took over an hour - as mentioned - and it was stressful and not at all the Hertz experience I'm used to. If this location doesn't offer the text check-out then they should notify Hertz to discontinue that for people picking up here. Drop-off was a bit easier and went smoother than expected - I showed up earlier expecting it to not be fast but it was like other airports and it is nice that it's so close to the ticketing area (directly across the street).

The most pathetic customer service you have seen in big 2026, it is impossible to talk to a human…read moreat this location through the phone go through any number. I booked a car rental for a day, got overcharged for 3 days incorrectly with timestamps of the return date fabricated or miscalculated inside my final receipt. To top it off there was this rude, pathetic, racist bald, old guy at the return booth who made matters worse giving us the worst possible experience in a night. I still have not received a refund or even managed tot alk to an employee.

I have had good and some horrid car rental experiences. Fortunately National was a very good…read moreexperience. First the location at the Buffalo Airport is not on the same floor as the other agencies. No worry it's a floor below. Regardless it's super conveniently located across the street from baggage claim. The rep was super nice and friendly. Asked about our flight and demonstrated an interest in helping us get on our way. The hick up was a not having the type of car that I reserved - we wanted a luxury sedan but she offered a small lux SUV. The contracting was super quick and we were off to our adventure within a few minutes. Way to go National thank you.

Jack at the National Car Rental return booth in Buffalo (BUF) was great. He was friendly, helpful,…read moreand made the return process quick and easy. Really appreciate the excellent service!

We all know you have to be really pissed or really happy in order for most people to write a review…read moreor send an email. I had the absolute worst experience today with Hertz general customer service with the website, chat and telephone until I physically went to the Hertz location on 4195 Genesee St Cheektowaga(not inside the airport). I was hit by another motorist in my personal vehicle. The other driver's insurance company paid for a rental for me through Hertz Main St Williamsville location. I was told I have a Ram or Silverado by the Hertz employee last week. We are going camping and our personal truck's whole back end and bicycle rack was destroyed in the accident so we couldn't use it. An hour before pick up today an employee from the Williamsville office calls and tells me whoops ..we don't have your truck but we can supply you with a Ford Escape or a Minivan from another location. Ummm yeah, I'd be better off fitting my camping stuff on my bicycle but that's cool. I'm so glad that I get a call 1 hour before the scheduled pick up time to tell me this. This reservation was made and confirmed over a week ago. There is zero chance either of those vehicles would have worked to fit a week's worth of camping gear with 3 bicycles inside. We are supposed to leave in the morning so now I'm left to scramble around looking for a pickup truck. I went online to see if I could locate a pickup truck anywhere in the surrounding area...a few showed up within my dates selected...a few of those were closed permanently yet still on their website to reserve vehicles?? I attempt to make the reservation and it tells me I have to call a 1-800 number to book. I call it and the system hangs up on you with each and every single option you choose make a new reservation and if you chose that option, they will charge you 5% to talk to a human being....por favor???? I'd never ever personally rent from a place like this but this was who the insurance went through so my choices were limited to this joke of a place. You cannot get through to ANY of the locations individually either. Out of the 12 locations that I called, only 1 answered the phone and this is after a ton of attempts. He said he can't do anything in a nice way...."just keep calling till someone answers" So I decided to try a Chat representative. The system just manically types weird letters in between what you're typing and the at the same time, deletes letters while you type...it does not allow speech to text so it was a good 45 min to get 3 sentences out ..the person was a full on derpy derp so I got nowhere with them either. My last and final attempt was to go to a Hertz location and talk to a human face to face. I spoke with Deja at the Genesee location. She was insanely nice and was as empathetic as she could have been to my frantic ass as she saw me fighting to suppress the Karen within. I then spoke to Mike ..I assume he was a manager? He called a ton of locations looking for a truck for me ...he couldn't find one for me and apologized profusely. They were both very very very nice even though they couldn't help me locate a pick up truck. So I left and almost started to ugly cry from the pot of anger that had reached a full rumbling boil, Mike came happily knocking on my window with a big juicy white Silverado next to him. He said he looked in the back lot and was pretty sure this was good to rent. He went inside to double check and came back out and said it was all good and I left beyond happy. He went above what he had to do as an employee and made a very shittttty day into a great experience. He totally did not have to go back and look in the lot and I know how easy it would have been for him to just look at the computer and say sorry....Those types of employees that work face to face with customers should be compensated double whatever they are getting paid. Not one single person helped me besides these 2 employees...everyone else kinda just threw their hands up like sorry lady... not my problem.....byyyeeee. Those employees, unfortunately, have to deal with people face to face and don't have the option to just hang up. Just because I was able to hold back the vile filth that I wanted to spew at Hertz doesn't mean other will. I cannot even begin to imagine the pissed off, irate customers that they end up having to deal with after getting done with this company's torturous online/chat and phone customer service. All 3 of those methods were a joke at best. I don't know if it's due to covid or what but, holy hell my blood pressure was so high I was about to stroke out.

Don't bother calling because they don't answer their phone. I tried calling all day with no luck…read moreand the workers there didn't even offer an apology when I told them about it. When I got in my car, it smelled like a cannabis lounge. They were unable to offer a replacement car, so I had to deal with it for the weekend. Of course I was unable to call to request a replacement on Monday because their phone is disconnected.

Top shelf professional is helpful, reasonable, and responsive…read more I called 7 other places. Chris responded and went above and beyond to help me. It was just a pleasure to have met this young man.

From the owner: Specialize in brake replacement, pads,rotors, oil changes just buy the parts and let me do the…read morerest. Offering key/fob programming must have cut key and or fob for programming. Don't waste your money at a dealer or weeks for a appointment. If you can't come to me let me come to you and if you need to leave your car but also need a car let me lend you mine until the repairs are done. Call or text me at 716-986-1974 text preffered.