I have had good and some horrid car rental experiences. Fortunately National was a very good…read moreexperience. First the location at the Buffalo Airport is not on the same floor as the other agencies. No worry it's a floor below. Regardless it's super conveniently located across the street from baggage claim. The rep was super nice and friendly. Asked about our flight and demonstrated an interest in helping us get on our way. The hick up was a not having the type of car that I reserved - we wanted a luxury sedan but she offered a small lux SUV. The contracting was super quick and we were off to our adventure within a few minutes. Way to go National thank you.

Jack at the National Car Rental return booth in Buffalo (BUF) was great. He was friendly, helpful,…read moreand made the return process quick and easy. Really appreciate the excellent service!

I had a reservation at the Lockport location booked through Priceline yesterday (3/16/2026)…read morereserved for 11am. My ride was late picking me up, so I got there at 12:15 pm The person at the desk, Matt who told me that he was the manager, said that he had no car for me because I was late. I asked why the car wasn't held until they at least called me to check with me to see if I was coming for the car? He said that they hold cars for about 30-45 minutes and that a customer with no reservation walked in at 12:05pm and got my car. He said that it not his job to call me. I asked if I could get one of the other cars on the lot and he said that they were all reserved. I asked what we could do at this point to resolve the problem and he said that there was nothing he could do. I told him that if he was really the manager, he was really bad at his job. I left and went on Priceline as soon as I left and looked up that location for the same day for a 2:00pm pickup and they had cars in every category available. (see the attached picture) Somehow, Matt could not find a car for me, but I was able to walk outside, get on my phone and book a car for that same location. I worked in the retail business as a district manager and regional manager for large companies for almost 40 years. So, you can believe me when I say that if this rude, lazy person is the face of your company, you have a problem.

I had confirmation that I had a rental on reserve at Lockport Enterprise, yet they had no car for…read moreme. Instead of trying to find me one at another location, I got the broken record that they had no car. I asked if they had the same confirmation I had trying to trouble shot they probem, the response was that they had no car. I asked if maybe there was one at another enterprise, they told me to call. The Amherst Enterprise found my reservation for Lockport, honored it, and I was out of their store in less than 10 minutes. So, like the Seinfeld episode, Lockport can take a reservation but they cannot keep a reservation and their customer service rep who answers the phone offer no customer service at all. Go the one further South on Transit in Erie County - its worth the drive.

This is a VERY affordable option for renting a car for any occasion! My husband and I had to have…read moreour car towed to have maintenance done twice in 3 weeks and our insurance doesn't cover a rental. After dealing with Enterprise and their crazy (refundable) $300 deposit, we spent $136.81 for the rental of an SUV including their insurance (with a military discount) for 2 or 3 days and we spent $140.57 at Budget Rent A Car including their insurance with a military discount for 2 or 3 days. At Rent A Wreck, we rented an economy car for 5 days and spent $95.78 after a military discount with no insurance through them because they don't offer it. -The only negative. Such an awesome, affordable deal!!! The cars from Rent A Wreck are no more then 5 years old, so you're most likely not renting a piece of junk! The car was clean and ran smooth!

Absolutely INCREDIBLE Service, Beautiful SUV, The BEST Price in town . . .I Can not say enough good…read morethings about everyone there . This is by no means a rent a WRECK....... Again Amazing all around service

Lockport, NY location are CROOKS. PERIOD. I have just filed complaints with the BBB and the NYS AG…read moreoffice. I had a rental through my insurance while my car was in the collision shop. Upon the return walk through everything was fine, no comment made. I then get a call several hours later from the manager at that location telling me my card on file was to be charged $400 for a smoking fee. Now, I have NEVER smoked a day in my life and I did not authorize ant such charges. I called my claim rep at the insurance company and they took care of the bogus fees. I then see that this location charged my card in addition to payment received from my insurance for charges that should never have been incurred to begin with. $400 from and $250 they knocked it down to from my insurance. I called the location, as had been the entire experience, the clerk was rude and said the manager started the refund but it wasn't approved through corporate and they'd let me know when it was. NO. Then when I tell her that is unacceptable, and that I want a receipt for proof the refund was processed to my card because I could give less than half a damn what the internal process for refunds that are FRADULENT charges is, she hangs up on me and turns the answering machine on so now I am unable to get ahold of anyone. . I am so disgusted. DO NOT DO BUSINESS WITH THESE CRIMINALS

Tried to rip me off. Added upgrade and insurance coverage when I declined both at the counter upon…read morepickup. Check your receipt when you drop off your car!

Do not do business with these thieves. We rented a car from them on a summer trip to Canada, and…read morewere asked if we wanted to use the toll pass. The agent told us they out would put a hold on our card to cover any tolls we passed through, and the difference would be returned to us after the trip. For a 4 day rental they put $190 hold on our card, which is more than you'd pay in tolls driving down the entire east coast and back. During our trip, we passed through (1) toll, and now a month later the hood turned into a full $190 charge...they are claiming the charge is for the option to use their toll pass which is definitely not the option we were told. We called to dispute it and were told we'd have to go to the rental location to dispute it...which is absolute BS, we are in NC and not able to travel back. I would never do business with this dishonest company again, and I strongly suggest you avoid them too

They charged me an additional $900 for winter tires that I never requested. Every effort I made to…read moreresolve the issue was unsuccessful. Managers refused to take calls, I was forced to repeat myself multiple times, and I still received neither a refund nor receipts for the questionable charge. They also failed to follow the instructions provided by my insurance company regarding the vehicle specifications that should have been given to me after my accident, yet they still charged me for a service I never asked for.

Booked a vehicle and got a confirmation number. Went to pick up vehicle and they had noneread more

Would give a negative rating if I could. this is not particular to the buffalo office, but rather…read morethe online reservation system. made a reservation in november, and when it came to the confirmation, the amount increased significantly! Immediately called to cancel the reservation since i'd been scammed. reservation cancelled without penalty, credit card to be credited in 7 - 10 business days!! it's now 13 business days, still no credit, and my bill is almost due. Called again, passed around, on hold for several minutes. When he came back he told me he would escalate this to prepaidd time w/ processing time of 5-7 days!  requested to speak to a supervisor; he told me i'd have to call back and then hung up on me!

My brake pad light came on, it was a blizzard, and I had a few more hours left to drive as well as…read morea busy work week ahead of me. I went on priceline on my phone and this is the place it picked. When I showed up there was a big line and it was taking forever. The computer system was down. The extremely tan woman in neon behind the counter had attitude. She refused to let me use my work credit card because it didn't have MY name on it. I told her that not only was she making me late for my arranged pick up but it was absurd that I'm not allowed to use my work card. She laughed and shot me a nasty look and said that it's absurd that I would expect her to allow me to because for all she knows I stole the credit card. Are you $@#&[!# serious?!?! Not only is that the rudest most unprofessional thing this older lady could say to me, but it was in front of a packed place! When we went out to go over the rental car before giving it to me behind schedule (which made me late for work) I asked if she had all of the scuffs and marks on the car documented beforehand. She shrugged it off and acted offended when I took pictures of them before leaving the lot. This lot is cram packed and tiny with narrow parking spaces and tow trucks just sitting around so its very hard to maneuver around. I was leaving my cadi there and she told me it was too close to the yellow line of the parking space so I had to move it... Once again, are you serious?!?! I backed my cadi up and pulled it back in an inch over because there was no more room or else I'd be too close to the other line. The car I got had hair in it, crumbs on the seat, and bleach stains on the seat. The stearing was loose and and hit bumps like I was riding in the back of a pick up truck going down a dirt road. She was .00009% more pleasant when I returned it.

Enterprise has been nothing but a headache every single time I've dealt with them, and at this…read morepoint, it feels like they don't even try. A couple of months ago, I rented a car while my truck was in the shop. What I got was a complete joke. The car smelled like straight-up weed, no cleaning, no care, just handed off like that's acceptable. It had maybe 20 miles to empty, was missing a rim, and somehow they still had the nerve to charge premium prices for it. Charging top dollar for bottom-tier quality is wild. Then I gave them another chance, big mistake. Rented a car for my daughter, and the tire keeps losing air. Their solution? "Take it to Mavis." Seriously? I'm paying you, not signing up to run errands and fix your rental fleet. That's not just inconvenient, it's lazy customer service. And it gets better, their backup plan was to tell me to call back in a couple of hours to see if anyone had returned a car. So now I'm expected to sit around and hope something becomes available? Unreal. What makes it worse is that there aren't many alternatives in Niagara Falls, so customers are basically stuck dealing with this nonsense. If there were better options, I'd be gone immediately. And unfortunately, the Niagara Falls local store, Dollar General, isn't renting out cars. At this point, it's clear they don't respect their customers' time, money, or basic expectations. Overpriced, poorly maintained vehicles, and zero accountability. I'll be warning everyone I know about this location.

It's been so easy to rent from here. Great location and I've had nothing but a great experience…read morewith staff. One time we rented a car for the wrong day and showed up a day later... he said it was no problem and got us on the road with another car ten minutes later and no weird fee for missing our other one. I'll definitely keep coming back.

I rented a premium car and they gave me a Buick enclave. They have the office phones on silence so…read moreno one gets through to them.. Their policies change per customer it's an awful company! I hate renting with them!

counter guy sits at the counter w 1 person in line and finally looks up and say are a gold member…read more I say no. well and waits a minute then say ok I guess I will help you give him all credentials and he say. wait over there and a car may be ready in a while. I asked how long he said maybe 30 min or more. I will call you. poor poor service service counter guys are disrespectful and don't give a flip about the customers waiting. this is at 7pm.