Not super pleased with the rental I received. Ended up switching to Enterprise a week after driving…read moreit. The Hundai Sanata was expensive and not the vehicle I was told I would be getting, as well as dirty inside. They need a better stock of vehicles.

If I could give this place a -10 Stars. I would.. the guy behind the counter is horrible I run it a…read morefull size car I was there at 8:00 he did not get the car ready to after 8:40 it was a small SUV I told him I am handicap I need a car I can't fit in that small SUV it's too hard to get in and out he told me that's all he had I told him or I can't take the rental. He gave me the wrong number on purpose to customer service for Hertz. And told me the time I could cancel with him is over because it's longer than a half an hour I told him you didn't get my car until 8:40 it didn't register with him he could care less now trying to contact Hertz on the phone is impossible and I've sent numerous emails and it hasn't been addressed but it's not over.. this place takes advantage of everybody plus if you order what expedia when you get your credit card statement they add an extra $35 or 20% tax they call it.. STAY AWAY

I have had good and some horrid car rental experiences. Fortunately National was a very good…read moreexperience. First the location at the Buffalo Airport is not on the same floor as the other agencies. No worry it's a floor below. Regardless it's super conveniently located across the street from baggage claim. The rep was super nice and friendly. Asked about our flight and demonstrated an interest in helping us get on our way. The hick up was a not having the type of car that I reserved - we wanted a luxury sedan but she offered a small lux SUV. The contracting was super quick and we were off to our adventure within a few minutes. Way to go National thank you.

Jack at the National Car Rental return booth in Buffalo (BUF) was great. He was friendly, helpful,…read moreand made the return process quick and easy. Really appreciate the excellent service!

Would give a negative rating if I could. this is not particular to the buffalo office, but rather…read morethe online reservation system. made a reservation in november, and when it came to the confirmation, the amount increased significantly! Immediately called to cancel the reservation since i'd been scammed. reservation cancelled without penalty, credit card to be credited in 7 - 10 business days!! it's now 13 business days, still no credit, and my bill is almost due. Called again, passed around, on hold for several minutes. When he came back he told me he would escalate this to prepaidd time w/ processing time of 5-7 days!  requested to speak to a supervisor; he told me i'd have to call back and then hung up on me!

My brake pad light came on, it was a blizzard, and I had a few more hours left to drive as well as…read morea busy work week ahead of me. I went on priceline on my phone and this is the place it picked. When I showed up there was a big line and it was taking forever. The computer system was down. The extremely tan woman in neon behind the counter had attitude. She refused to let me use my work credit card because it didn't have MY name on it. I told her that not only was she making me late for my arranged pick up but it was absurd that I'm not allowed to use my work card. She laughed and shot me a nasty look and said that it's absurd that I would expect her to allow me to because for all she knows I stole the credit card. Are you $@#&[!# serious?!?! Not only is that the rudest most unprofessional thing this older lady could say to me, but it was in front of a packed place! When we went out to go over the rental car before giving it to me behind schedule (which made me late for work) I asked if she had all of the scuffs and marks on the car documented beforehand. She shrugged it off and acted offended when I took pictures of them before leaving the lot. This lot is cram packed and tiny with narrow parking spaces and tow trucks just sitting around so its very hard to maneuver around. I was leaving my cadi there and she told me it was too close to the yellow line of the parking space so I had to move it... Once again, are you serious?!?! I backed my cadi up and pulled it back in an inch over because there was no more room or else I'd be too close to the other line. The car I got had hair in it, crumbs on the seat, and bleach stains on the seat. The stearing was loose and and hit bumps like I was riding in the back of a pick up truck going down a dirt road. She was .00009% more pleasant when I returned it.

One of the worst customer service experiences I've ever had…read more The branch manager here should absolutely not be in a position that deals with customers. I asked a simple question about overcharges on my bill, and instead of acting like a professional, he immediately spoke down to me like I was stupid and then started raising his voice. Zero respect, zero customer service skills. When I asked for his name so I could report the situation, he refused and said, "Good luck reporting me, I am the boss." That level of arrogance alone tells you exactly how things are run here. What made it even worse is that I actually saw him having a similar issue with another customer when I first picked up the rental. So this clearly isn't a one-time bad moment -- this is just how he treats people. Then as I was leaving the parking lot, he literally yelled after me that he was going to charge me extra fees and smiled about it like it was funny. Completely unprofessional, aggressive, and honestly pretty disturbing behavior coming from someone representing a business. If management acts like this when customers ask legitimate questions about charges, I would strongly recommend going somewhere else. There are plenty of businesses out there that don't treat people this way.

I made a reservation to rent a car when I visited buffalo to drop my son off for college, that I…read moreneeded to have 2 forms of identification for the rental. I do not have a major credit card, I expressed that over again with the agent. No problem he said with a $300 deposit and 2 forms of identification. I uber there and was now told I have to live in NY for that to apply. Wasted $60 on uber. Customer service was zero. Enterprise please train your employees to listen and know policy.

Off-site location from the Buffalo Airport, quick pick up, nice & informative van driver from BUF…read moreAirport. Check in & out was fast and efficient, very kind folks here. Nice late model car with good gas mileage and a map to get me to Niagara Falls. Great Rates Too ! Two Thumbs Up Thrifty

Please never use this piece of shit car company. We had a reservation but they ran out of cars and…read moredecided to go home so we got off our plane and had no car or anyone to talk to! Complete trash of a company. located at Buffalo Airport. ​

I've rented from these folks a few times at the Buffalo airport. In comparison to the other rental…read moreplaces here, these guys stand out. Picking up the vehicle this weekend was very pleasant and they even allowed me to choose from several available vehicles. For a Premium Crossover, they originally offered a Chevy Traverse or VW Atlas. I wasn't that thrilled with either of those, and after some more discussion, they offered me a new 2026 Nissan Pathfinder with only 500 miles on it. I was then quickly on my way down one garage level with the keys. The vehicle was very clean and ran well. I did notice the fuel level needle was just under the Full line, but just let it go. Upon dropping off the vehicle a couple days later back at the airport, because I was dropping it off 35 minutes late, the agent said a tttal charge of 30 extra dollars than what I was originally quoted. However, the Alamo agent at the pickup desk a couple days earlier said I would have one hour more to drop it off. The Dropoff agent named Zee was super friendly and explained it was the "system" automatically charging for the late delivery and easily reversed the charge. He also asked if they could do anything better and I mentioned how the gas tank wasn't 100% full upon pickup, and he offered a $20 credit. All in all, despite a couple minor issues, these guys quickly addressed them and presented good solutions. I will definitely be back to rent from them again.

They should warn you that after you wait to check in upstairs , then you have to wait AGAIN…read moredownstairs. Not enough employees working this space. Be prepared to wait.

0 STARS CAUTION DO NOT USE THIS ENTERPRISE LOCATION. My son and I rented a car June 17-21. We were…read moresupposed to pick up at the airport but had to be shuttled to the office location because they were short on staff. There was a line and it was hot. We waited over 2 hours for our car, part of the wait was because they had to clean the car. That's not the NIGHTMARE. My rental agreement charges were $406.47. July 8 not only did Enterprise send me a different rental agreement with charges of $1,166.04 they charged my credit card. They also changed my statement, showing I rented a 7 Pasenger van and returning it on June 29th in Glen Ellen, Il. I was in FL on the 29th. July 10, called and spoke with Jack at that location he agreed there was a mistake and I received a credit of $759.57 on my CC. 2 days later Enterprise charge my CC FOR 759.57. I received another agreement sayin I rented a Chrysler Pacifica. July 17, I called again and spoke with Robert. He couldn't figure out why and said he would credit me. The next day there is a charge from Enterprise for $6.85, no credit. July 18,called back and spoke to Wade and he told me it's not them, my bank made that charge and I would have to take it up with my bank. My bank laughed when I told them and assured me the charges are from Enterprise. Picture is the car I rented. I'm still out $759.57 and today is 7/18 and still not resolved. Now I have to go through the headache of filing a dispute with my CC Company. Don't go through what I have to, find another rental car company. These guys are crooks.

From the owner: Need a rental car in Amherst, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Amherst location today.

I rented a car in Buffalo for a work trip and had no issues at all. The car was ready for us and…read morethe desk service was friendly. There was a bit of a line when we arrived, but no issues with that. Easy process, good car.

Easy process. At the airport. Toyota Corolla, brand new, only has 4 miles. Walked down one level…read moreand car was easy to find. Nice!

Great business to deal with. My truck was involved in an accident and i needed a rental for the…read moreweek. They were quick and efficient. They did not charge me extra for little scuffs and scrapes and were very pleasant to work with. I would not hesitate to rent from here again. They even picked me up and dropped me off at the collision place down transit rd for free!

What a great experience!!! I was visiting family nearby and…read morecalled this office. I called the night before I needed the car and spoke with Dani. She was super nice and accommodating. She gave me a great rate and assured me it would be available when I got there in the morning. When I arrived, I was met by Dani and Mike. They were both super friendly and made my rental very easy and quick. The office was also very clean and organized. When I returned the car, Dani and Mike were both there and I was even offered an immediate ride if I needed it. Customer service and satisfaction are AAAA+++ at this location and I will continue to use Dani and Mike when I return to Buffalo!!!!!!

I hit a deer. The hood and grill and driver side fender were trashed. They fixed it perfectly and…read morecleaned the car. I've had the car since 2019 and I didn't even recognize it. It was done with excellence.

Did an amazing job and detailed the vehicle before handing it over. Very professional trust worthy…read moreshop.