Rented a vehicle from here as always and everything is usually good. One huge problem this time…read more.. What is the first thing a person in this age does when getting into the car? If you guessed it; its plugging up their phone to charge up and talk. Unfortunately, the phone jacks in my vehicle wouldn't charge my phone which made for a terrible cross state drive cause I had flown in and my phone was dead. I got to my destination and call Enterprise. I told them(Charlie) how disappointed I was and he assured me someone would call me soon as I wanted some kinda credit for this because it was a big deal. Almost five hours later and no call. Its a one day rental and I can't do the driving I planned. What a waste. Cmon Birmingham-Shuttlesworth Enterprise. Y'all are usually very good about handling things. All I received is a reference number 35321143. Get this resolved soon, please. I'd hate to dispute this otherwise. I may overlook this terrible inconvenience if you show me some love on the price or give me a nice rental voucher or some. I'm patiently awaiting... I finally had someone to reach out to me from Birmingham. He was willing to do what I felt was right. I requested at least half off since I did need and used the vehicle anyways. I guess that is fair. One simple necessity became a headache that day because I had to handle some urgent matters that were put on hold. Thanks for reaching out and I'm glad things were resolved. For that; I added back 2 stars.

I had a very frustrating experience with the Enterprise Birmingham South location. I had a large…read morepurchase to pick up and needed a truck, so instead of booking blindly online, I called the location directly to confirm that a truck was available. I was assured that they had one available, so I went ahead and made my purchase. About 15 minutes later, the location called me back and said they actually did not have a truck. When I explained that I had called specifically to verify availability before making the purchase, the person I spoke with was extremely rude and tried to make it seem like it was my fault. She then put me on hold for about 20 minutes. I hung up and tried calling back, only to be put right back on hold again. I then contacted Enterprise customer service and was told a district manager would call me to help get the situation resolved. Two hours later, I still had not received a call, and the location was about to close. This caused a major inconvenience and could have been avoided if I had been given accurate information or treated with basic customer service once the mistake happened. I understand inventory can change, but I do not understand confirming a truck, having me act on that information, then being rude when Enterprise's information turned out to be wrong. Very disappointing experience.

What works: nice cars, lovely service What doesn't: the…read morelocation is a bit behind the times in terms of "grab keys and go" for users with established accounts. When this is pretty much the norm elsewhere, this antiquated vehicle check out process becomes such a pain, especially after a long day of travel.

Check and double check your bill. They tried to charge me a $350 drop charge when they knew it was…read morebooked as a one-way rental. They also gave me a car with a paper plate knowing that it was a one way rental which I did not discover until the following day and had to return the car and pick up another before I went out of state. Don't bother calling the branch because no one will ever answer the phone.

The sign posted at the airport budget is a lie. The budget closes at 10pm no matter what. The sign…read moresays they man the desk until 11:45, lie. The sign says they have a shuttle to the main lot, lie. The sign says they stay until the last flight, lie. Take down the sign and just say what you're going to do is not stay for business and disappoint customers.

horrible experience, all of a sudden i cant rent from them when i was with them for almost a year,…read morecaused me to lose my job

I couldn't have asked for better service. The women at the front desk was very helpful, kind and…read morepolite. In my opinion she went out of her way to make sure I was appropriately accommodated. Turn in was a little confusing but no hassle and no rushing and again was treated with kindness.

Very disappointing experience. I waited over an hour for my car, only to be told I would need to…read moreupgrade and pay more if I wanted a vehicle instead of waiting even longer. I was running late to a business meeting so I took the upgrade. There was also a lack of clear communication about insurance options. I wasn't informed that adding coverage is charged per day rather than a one-time fee, which was very misleading. It also changes when you upgrade the car. I would strongly recommend being cautious before adding any extra coverage. Overall, I had to call afterward to get charges corrected, which was frustrating and time-consuming. I left feeling very dissatisfied with the entire experience and will not be renting through this company again Also, wanted to add I was not the only one waiting. When I left there was over 5 people also waiting that long for a vehicle. We make reservation, please honor them or don't take them.

Ok I got an awesome rate through Costco travel I was greeted by Synethia she was so kind. She was…read moreso nice to the lady in front of me I thought they went to college together. She greeted me and I asked for a Toyota Rav 4 she didn't have one I got a honda CRV I am enjoying the car. So I have used Alamo the last three car rentals and I am enjoying them staff was friendly, cars are good and I am in and out. Check out pictures.

02-20/23-2026 I preordered a vehicle via Costco Travel. Got a good rate $ 211.54USD and a nice 2026…read moreVW Atlas Cross Sport SUV. Plenty of room for five people but better for three people with luggage. good gas milage and ok ride for a new advance vehicle. My 2022 Toyota 4Runner has a better ride than this one. I recommend the fuel refuel upon return it cost gas at the rate plus $10.00 for labor. it's worth it and the hassle. Vehicle was clean and new. you can Bluetooth navigation with your phone or use a USB C Cord.

First off, I've rented from this location several times. However this last rental experience was…read moreenough to make you pull teeth! I booked a pickup truck online through their website. Once I got to the location. After I've given my identification and credit card. I'm then told they don't have a pick up for me to rent! REALLY? The associate helping me had the attitude of it is what it is...take it or leave it.. After complaining that I booked a pick up. There was no apology. I was only told that I could upgrade to a minivan. Oh yeah, I was assured that a minivan is an upgrade from a pick up. That made me feel so much better.(NOT!) The associate saw the frustration on my face! YET she tried nothing to make me feel better about the experience! I asked about my AAA discount. I was told that I had to book it online or book it through AAA! WOW!!! I can't forget the "wumdinger" of them all. I asked the associate when is there a pickup scheduled to come back in? She told me there was one scheduled to show back up at 5pm! BUT... there would be NO ONE available to clean it! WOW!!! So why in did you tell me about it then? The minivan had damage to the fender. I had to point this out to the associate. She wouldn't walk out to the vehicle. I had to drive it to her. It was just a bad experience people. After I returned the vehicle they still didn't give me my AAA discount. I know they can do it manually. Because they've done it for other renters I know! I should've been compensated just for the foolishness I had to endure. Needless to say.. I WILL NOT RENT FROM THIS LOCATION AGAIN! Unless.. I absolutely have no choice but to rent from this location! I don't have to beg any business to take my money especially this one! The customer experience with this one particular associate was bad!!! I don't usually call names... So I'll leave her initials. (B. F.) And for those of you that book online. Be careful, there is a drop down box for AAA, AARP, Government etc discounts... BUT.... they don't show. You must type them in yourself. The website doesn't tell you that information. You just have to figure it out. Imagine that! I hope this review helps someone. I'm done!

Prepaid for vehicle months ago. Now no vehicle available. Per manager, Christy, this is a franchise…read moreand are not responsible for corporate reservations. Don't rent from these people if you expect dependable service. And don't prepay for vehicle.

Flight came in late, they had our flight info, credit card info, yet we arrived to find no way to…read moreget our rental. Had to uber to hotel nearby, despite a hotel res we already paid for in Tuscaloosa. Note: Enterprise was happily ready to help late night weary travelers. Next morning, greeting at Avis preferred desk was "We don't rent cars til 8". No customer service whatsoever. They have no concern for loyal customers. Last time we rent from Avis!

If you can use anyone else, avoid Avis at all costs. Been waiting 42 minutes for a 12-passenger…read morevan, that has been reserved for weeks. 09:00 puckup, confirmed a day ago. Here I sit and the clock is ticking. Heed my words.

This is only my second time being here and my first time flying out of this airport…read more Other than the usual grumpy TSA employees, it was a really enjoyable experience today. It's a beautiful airport. I loved all the art displayed throughout the terminal, and I especially appreciated that they have a sensory room available. Little things like that make such a difference. Airports can feel rushed and overwhelming, so it was nice to see a space intentionally created for calm in the middle of all the chaos.

I travel a lot for work so I am in and out of airports and I must nice I LOVE this airport. This…read morewas my first time at the Birmingham airport-Shuttlesworth airport(named after Rev. Fred Shuttlesworth the civil rights activist) when you walk in your baggage claim is downstairs and you get to the plane from the second floor. TSA pre check is offered as well as clear so if you have those services you can get through the airport rather quickly. You arrive to terminal C which branches off to the various terminals that house American Airlines. You see so many options and beautiful artwork. It's full of history and beautiful plants. The shopping experience is nice you have about four shops to choose from and many vending machines from hot noodles to cakes. It's a small airport but it has everything you need to make your travel experience a great one. They even have a sensory room you can utilize. All and all great time I would fly from this airport again.

This is the second time using this company in Alabama and I was highly disappointed. The first time…read morewe got a vehicle with may pop tires and they had no other vehicles of our size needed. This time we fly in and not one of the places we're open. Called the service center and the attendant told me to come back tomorrow. With a reservation and arriving at 10:50pm, before they closed, was unacceptable. Won't be using this rental car company anymore. Enterprise was my hero, they rented us a vehicle with NO PROBLEM!

Service initially was outstanding. Even got a few tips for the city, however when the vehicle was…read morereturned, the night lady was not very pleasant. Felt as if it was a hassle to help, and this was slightly disappointing. My go-to rental happens to be Hertz, and I'm all about service. The vehicle itself was great, no complaints there, and price was very reasonable.