We booked a car starting at 8am when the office supposedly opens. But it was locked with no access…read moreuntil the first employee appeared around 8:15. We managed to get a car at 8:25 but it had a strong smell of cigarette smoke. A very disappointing experience - will avoid Budget in the future.

I was completely shocked with my experience at this location... in the BEST way possible. Every…read moretime I typically try to rent a car, it's not the most pleasant due to not having consistent good service at different rental car companies. I notice most staff at rental car companies seem annoyed and not as helpful. I noticed this location was different when I called them to ask questions and the person that answered was extremely nice and very helpful with giving me clarity. I believe her name was something like Vickie. I had a good feeling of giving them a chance after my conversation with her because I originally considered using Enterprise. In addition, I received a reminder call from the manager which was a touch of detail I didn't expect. I verbally said to myself, "Wow. They even care enough to give reminder calls?" No other company has ever done that. When I got to the location, I was greeted by Vickie and Ms. Angelia. They were so calm and welcoming, which is something I rarely see at rental companies. My process of getting my rental was TOO EASY. I was able to drive a nice brand new Toyota 4 Runner with 8 miles on it and the price was great along with the car's performance. I returned my car to Ms. Angelia and that was an easy process as well. My entire experience with them was super pleasant. I HIGHLY recommend this location. I can't wait to use their services again in the future.

Be aware. I booked an economy car and received a quote. When I arrived, they said that car type…read morewasn't available but "don't worry, we will give you an upgrade". Then right as they charged me, there was an extra $30. When I questioned it, the manager said it was my problem for booking the car the same day. After two hours stuck in their parking lot in 25-degree weather, she refused to rent the car to me, saying she didn't want to deal with a dispute later. So to be clear: they didn't have the car I booked, charged me more for the "upgrade" I didn't ask for, and then refused to rent to me at all because I questioned the charge. It turned out the other employee told me they did not have economy cars all week. Is this fraud?

I expected the vehicle to be delivered. When I called to check on the delivery, I was told it was…read morenot going to be delivered because of an issue with my Hertz account. If I had not called, no one from Hertz would have reached out. I had to Uber to the Hertz location because their location is not a place that I would leave my vehicle. There were no apologies for the lack of communication or convenience. Customer service is lacking. They received 2 stars because the vehicle i requested was available.

Ignore all the old ratings! This was such a pleasant easy experience. I got a great car that was…read moreworking perfectly. They are really busy and handling business very well. I got a rental car because my car was in the shop and they drove me to the shop and helped me transfer my stuff. They were dependable and on time.

My experience at the Enterprise downtown Birmingham south location was above and beyond great. From…read morethe purchase of renting my vehicle to when I came back to drop it off. No attitude greeted me as soon as I walked in, and overall great atmosphere. Camern was one of whom helped me and his overall customer service was great. I wouldn't say anything bad about this location at all.

On a recent trip to Northern Michigan, my family flew into Pellston and was in need of a rental…read morecar. Due to our late arrival on a Friday and departure on a Sunday, there were few car rental companies that were even open / willing to work with this schedule. Luckily, Hertz was one of those that was available... I booked online and followed up with a phone call as our trip approached. Originally, no mini vans were available, so I booked a sedan, but was worried it would not be big enough to accommodate me, my husband, my brother, my two kids, and all of our luggage. Luckily, when I called, Dawn was able to find us a mini-van! Dawn could not have been friendlier or more attentive to our needs. We were also able to secure two car seats and were pleased all around with the rental from Hertz. We did pay a lot of $$ for it, but it was worth it. I'd definitely recommend going through this Hertz location if you find yourself in need of a rental anywhere near Pellston!

This location is CLOSED. All vehicles are in Gaylord and if a customer requests a vehicle, cars are…read moredelivered from Gaylord for an extra $150 only IF customers are flying private. Phone number should be cancelled - currently just a busy signal. I spoke with Hertz 800 customer service who was unaware the location was closed. Only after an employee reached out to me directly from Gaylord regarding my reservation, was I made aware that the location was closed and that I would have to book through Avis. This needs to be updated both on Yelp and their Google business page.

Enterprise Rent-A-Car - Downtown Birmingham 2325 5th Ave N…read moreBirmingham, AL 35203 I had a very good experience with this Enterprise location during a stressful and unexpected situation. The waiting area was comfortable, parking was easy, and there was no long line. I was helped quickly, and the staff was professional, calm, and respectful the entire time. Phone calls were returned, communication was clear, and I truly felt that they cared about helping me rather than rushing me through the process. Simone Cornner, Assistant Branch Manager, was especially kind, patient, and professional. The rest of the team -- including the young men at the counter -- worked together smoothly and treated me with courtesy and respect. They even remembered me by name, which meant a lot during a difficult week. Any time pressure related to returning the vehicle was due to corporate policy and not the fault of this local branch. The staff handled everything with understanding and professionalism. I truly appreciate how I was treated here and would recommend this Enterprise location without hesitation. God bless! -- Mark N Tim Elders

We rented a suburban and it had great gas mileage. The general manager closed out our transaction…read more She was very polite and took great care of us. Very pleased with the transaction.

These are literally the nicest people you'll ever do business with! Please consider doing business…read morewith our local businesses & save yourself the frustration of dealing with the rental companies in Montgomery.

From the owner: U-Save Car and Truck Rental is a locally owned and operated car rental business established in…read more2010. We service Alexander City, Dadeville and the Lake Martin Area including Willow Point Airport and the Alexander City Municipal airport.

I've rented a car from here twice before and never ran into any issues. The last time they gave me…read morea energy efficient vehicle so I got to experience charging a car for the first time...not my fave.

This is my second time at this location and every time it has been more than pleasant. This most…read morerecent time I returned a vehicle from Florida. It had a lot of damage that the Enterprise in Florida told me not to worry about. Upon arriving in Birmingham, the agent there Morgan, who was helping out from the Inverness location told me how to make sure to protect myself about vehicle damage. She was one of the most knowledgeable and kind agents I have had the pleasure of working with. The first time Melvin was very helpful in telling me about damage waiver and other types of insurance, and he helped me make an informed decision about what specific features I needed it.

We had an exceptional experience with our driver, Alina. She took us to three wineries, a…read moredistillery, and dinner, and everything ran seamlessly from start to finish. From the moment I booked her, she went above and beyond--after I sent over my planned route, she suggested a better, more efficient itinerary that made perfect sense and improved our entire day. Alina was professional, knowledgeable, and incredibly helpful throughout the trip. She even took photos for us, which made the experience feel even more special and memorable. She also truly saved the evening--after taking us to dinner, the restaurant turned out to be a bust, and we thought we'd have to head back to the hotel and figure something out. Without hesitation, she said, "I got you," and took us to Hattie B's Hot Chicken, which ended up being the perfect choice. If you're in the Birmingham area and looking for reliable, top-tier service, I highly recommend hiring her. Alina is truly top-notch.

Alaina was amazing from the get go! It was an early morning call and she answered, got my kiddo…read moreall situated for pickup and drop off at the airport! Great communication before and after drop off. We would highly recommend her service.

Who knew I'd be seeing Enterprise again so soon? I could not believe they had a vehicle available…read morelast minute during spring break week. My vehicle decided to have a malfunction the day before on 280 that resulted in it being sent for repair. That led me to needing a vehicle last minute. I called the call center to book the next morning, confirmed by calling the store that the vehicle was available, arrived for pick up and was given my vehicle. Very quick and efficient process considering this all happened same day. Everyone was nice and working hard. This store stays busy.

Wonderful customer service, great value and nice car when you need one. My dealership hooked me up…read morewith another rental company and it was very expensive but Enterprise with a Costco membership was very cost effective.