Everyone in this store is helpful, knowledgeable and very friendly! Excellent products and pricing…read more The paint department staff are wonderful and very patient - taking time to answer questions and make suggestions. The cashiers are so nice and welcoming and helpful. Strongly suggest signing up for their rewards program!

Bonnie at the front desk-so friendly and helpful! Roger in the equipment rental department makes…read moreyou feel like you and your requests are so important. He does not make you feel rushed. He also asks questions to make sure your purchase or rental meets your needs. Come on in and feel like someone really wants to help you! They are so knowledgeable!

Very relieved to find these guys, who offered a same day rental of excavator and trailer after Home…read moreDepot left me high and dry. I was on the road with the rig in ten minutes. Service was friendly all around and their price was great for a full weekend. Diesel at the gas station across the street with a clean pull around to a light facing their business makes refueling on the trailer before drop off no hassle. They are so close to my house and this was so easy, I don't see myself renting equipment anywhere else going forward.

Always have the equipment I needed. Great customer service! Reasonable prices. Highly recommend.read more

Horrible!!! Customer service is terrible. The accounting department Amanda has no customer service…read moreskills. She will argue with you without making any sense with "the sum up month". No people skills for the job. the website with our account have invoices posted there that is the same as their records and then expect us to pay more money, even though our invoice reflects no money owed. Invoices on customer account should have the SAME information as theirs. We have been customers since 2016 and have had too many problems with accounting. I've never dealt with an accounting department manager with this low level of abilities to do her job. Delivery guys are very respectful helpful and timely but unfortunately, Amanda in the accounting department gave us such a negative experience.

HORRIBLE customer service. I called 4 times to request service. I was initially told by Amanda that…read moreI would get a call back by a service tech. Never got a call. I called back two more times and was told I was on the schedule but no one ever showed up. Called back again and was told that I was in the pile of over 60 requests to get a call back for scheduling a service call (this after being given dates twice for someone to come out). I spoke with Amanda each time. Not a pleasant person and not at all helpful. The company should be honest with their customers and let them know service isn't their priority.

I had a bunch of VHS tapes I recorded stuff on and couldn't find anyplace to donate them to. I was…read moregoing to just toss them and something made me look up it that was okay to do. Turns out it wouldn't, so tried to find out who would take them. Turns out these guys do! Simple drop off and they'll dispose of them properly. Nice people and helping us all do the right thing when it comes to recycling.

Full disclosure: this visit to Triangle Ecycling - my first - involved computer/electronics…read moreequipment recycling and nothing else. As such, I'd tried to make be a good citizen, and included all power cords & ancillary connectors for every item I brought... taking note of handwritten instructions posted on their door (and watching a prior customer deposit their old gear outside), I still confirmed what I needed to do, left my customs on the pallet adjacent as instructed, and drove away. That made up the whole of my interaction - no muss, no fuss.

Location is very convenient to Raleigh. The volume of stock for boxes, supplies, locks and mounts…read moreis great. Very friendly and helpful staff. Parking lot provides close and easy access to store front. My favorite U-Haul location!

I rarely write negative reviews, but my experience with the U-Haul location in Garner, North…read moreCarolina, was so frustrating that I feel obligated to warn others. Renting a truck should be one of the simplest parts of moving, yet this location managed to turn it into an unnecessarily stressful ordeal through poor customer service, disorganization, and an attitude that made it seem like helping customers was an inconvenience. The biggest issue was simply trying to schedule a rental. What should have been a straightforward process became a series of unanswered questions, inconsistent information, and unnecessary delays. Communication was either nonexistent or so vague that it left me with no confidence that my reservation was actually being handled correctly. Every interaction felt like I had to chase down basic information instead of receiving proactive assistance. When I did manage to speak with employees, the customer service was disappointing from start to finish. Rather than treating customers with courtesy and professionalism, the staff often came across as indifferent, dismissive, and uninterested in resolving problems. Instead of listening to concerns or offering solutions, the attitude seemed to be, "That's just the way it is." There was little sense of urgency, empathy, or accountability, even though renting moving equipment is often part of an already stressful day. What made the experience even worse was the apparent lack of organization. Scheduling seemed chaotic, and no one appeared to have clear answers about availability or timing. I was left feeling like I couldn't rely on the information I was being given, which is the last thing anyone needs when trying to coordinate a move. A business built around logistics should excel at organization, but this location fell far short of that expectation. Customer service is about more than simply handing someone a set of keys. It's about communicating clearly, treating people with respect, and taking ownership when problems arise. Unfortunately, none of those qualities were evident during my experience. Instead, I encountered excuses, poor communication, and an overall lack of professionalism that reflected poorly on the business. Perhaps the most disappointing part was the attitude displayed throughout the process. Mistakes and scheduling problems can happen anywhere. What separates a good business from a bad one is how those problems are handled. Here, it felt like customer concerns were brushed aside rather than addressed. I never got the impression that anyone genuinely cared whether my experience was positive or negative. Moving is stressful enough without having to fight for basic customer service. I expected reliability, clear communication, and a willingness to help. Instead, I was met with confusion, poor scheduling, and an indifferent attitude that made the entire experience far more difficult than it needed to be. Based on my experience, I cannot recommend the U-Haul location in Garner, North Carolina. There are too many other businesses that understand the importance of treating customers with respect and delivering on their commitments. Until this location significantly improves its customer service, scheduling process, and overall professionalism, I would strongly encourage others to consider alternative moving truck rental options.