Everyone in this store is helpful, knowledgeable and very friendly! Excellent products and pricing. The paint department staff are wonderful and very patient - taking time to answer questions and make suggestions. The cashiers are so nice and welcoming and helpful. Strongly suggest signing up for their rewards program! read more

Bonnie at the front desk-so friendly and helpful! Roger in the equipment rental department makes you feel like you and your requests are so important. He does not make you feel rushed. He also asks questions to make sure your purchase or rental meets your needs. Come on in and feel like someone really wants to help you! They are so knowledgeable! read more

Almost 3 weeks to repair a screen for a porch window. The technician originally promised about a week.

We love this hardware store! So much better than shopping in a Lowe's or HD and they are better stocked than Ace and others. Plus Dave, Bonnie and the staff go out of their way to be helpful - excellent customer service! read more

Katie will move heaven and earth to make sure you get the exact right part you need for a weird plumbing project (it's to hook up my Python system in my fish room- IYKYK). She made sure I had everything I need without being pushy at all. She was so incredibly helpful and professional and kind to me. Katie was invested in my project and asked me to bring pictures and a video when I return, which I surely will. Cheers! read more

I used to get great service here. Used too that is . They were a little higher in price but carried a better quality produce compared to the big box store in Pittsboro. It all started to go down hill about 2 yes ago. I went in to rent an aerator for my lawn. I looked at the rental list , seen the price for the time period. I rented it. After I got done and cleaned up the aerator, I looked at my receipt. I had been charged $10.00 more than the rental list had said. I returned the aerator and asked about the price. I was told that the prices went up in May and that was the correct price. I showed him the price list for their rental items. The attendant said " where did you get that ? ". I replied " on your counter ". The price in the list was $10.00 less than he charged me. He said he did not know how to do refund. I would have to come back to see the manager. Inconvenient for me . I also at a later date was looking for a pruning saw. I was checking out what they had , one of the attendants came up and asked me if he could help me. I showed him the picture on there website of the saw I was looking for. I did not see one ore any other pruning saw at this area. He said " we don't have that ". I asked if they had any other pruning saws in the store and he replied " no we do not". Then he walked away. As I was leaving the store without what I came in for, out of the corner of my eye. I seen a display with pruning saws. I seen the saw that I came in for. Lucky for me I spotted the display, otherwise I would have left without buying what I need. Wonder why the attendant did not know about this ? Another thing that I question is that Jonathan Green producer are $6.00 to $12.00 more in this store that on Jonathan Greens web page as retail price. I asked the manager why and he said must be a price glitch. He would check into it and make the necessary changer. That was over a year ago and they are still higher than Jonathan Greens web page. I go to True Value and buy Jonathan Greens products now at the price listed on Jonathan Greens website. Another thing is getting your incentives or coupons credited to your purchase. I showed the attendant at the cash register my coupon, she rung up the sale, checking my receipt, I did not get credit for my coupon. I asked her where the discount was from the coupon. She said I do not know how to ring that up. She rung me up without knowing how to ring up the coupon credit , didn't tell me and tried to pass it off and she seemed like she didn't care. I asked to call someone to take care of this since the manager was not there. It took them 20 minutes to figure it out. This also happened again, but this time I did not get my coupon credit because NO ONE in the store knew how to do it. Fiasco after fiasco here. Amazing how this higher end hardware store gives you low end service now. You have Ace that went in down the street and True Value in Pittsboro. Both give you excellent service. Disappointed in Town & County Hardware . read more

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Great service! Ive shopped several times recently and there's always someone available. Had some very basic questions on simple home improvement- everyone is very patient and show me exactly where to locate each item. read more

I'd like to shout out to Hardware Hero Dave - After I described my need, he walked me over to the hardware section and opened a couple of drawers for me to try to fit a set screw for a lamp switch knob. I was unsuccessful. I was on my way out when Dave asked about finding the size I needed. I described what size I believed I needed (near 4/40ths). He examined the knob and discovered a short set screw deep inside the lamp knob. He then found the correctly-sized hex tool for 51 cents! Thank you Dave for your time and effort investment. You've earned my confidence in this hardware store and its customer service. read more

Small engine shop is horrible! I purchased a new HONDA generator after following the owners manual to prepare the generator for start up I discovered it had a bad battery. Generator had zero hours on it. Contact Honda they suggested that I take it to this authorized dealer/repairs. I carried it to this repair shop where they pulled started my generator to start it and they let it sit and run for 6 hours to attempt to charge the battery. They called and advised all it was needed was to charge the battery. After picking up following morning battery was dead. Honda warranty was just as bad to dodge the problem and stand behind their product. After a piece of mind HONDA they chose not to back their product! (FAIR WARNING DON'T BUY HONDA THEY WANT BACK BRAND NEW ITEMS). I had to go spend another $100 on a new battery and put it in the generator myself. Problem fixed generator has started everyday since. A shop that can't test or charge a battery or determine a bad battery without running a machine for 6 hours and still not fixing it is BAD! Id suggest you find a better mechanic to work on your Items. Maybe Kevin Holt down the road or another better repair shop! read more