It's difficult to actually get through AIs to speak on phone with a "human" Then if You do there is the feeling Yiu have distrubed them. I called this location 3X and was treated with Good customer service. In person both the Manager and employee had positive friendly interactive conversations with us. The experience was of the level that even though this location is not close, whenever we need a rental, thus is where we go. Susan Delarosa is an excellent Representative of a High Quility Brand read more

There are times in this service industry where someone goes over and beyond at their job and needs to be recognized. That person for me today at Hertz (Madison Heights, MI) was Desmond, who displayed kindness, professionalism, and a hard work ethic. I've been a Presidential Circle member of Hertz for quite some time and usually go to another location closer to my home, but needing a same-day reservation my location understandably didn't have any availability. When I arrived to the Madison Heights location I noticed their were two separate guests in seats and that Desmond was a one man band running from the back prepping cars to the front where he quickly greeted me and let me know that that these two guests were ahead of me and that if I had a seat, he'll get to me as soon as he could. Now normally as a president circle I typically just grab keys and go. But as oddly as this statement may seem, I found true enjoyment watching how Desmond conducted himself in what was a pressured situation for this man. He never once broke a sweat or ever seemed overwhelmed as he was running from the back washing cars, then to the front when he heard the door open to great a guest with a courtesy and a welcoming. Even though Desmond was doing the work of two people, he moved expeditiously while keeping guests informed of his progress. Which is something I value from service. I rather be informed and given honesty to the agent's situation, then be in the dark and feel I'm given the runaround. As Desmond advanced through the guests prior to me, getting their car prepared and sitting with them through the booking process. He maintained this upbeat demeanor and spoke with energy the entire time and never once showed tiredness or frustration from juggling all these tasks he had going on. Again, a true display of professionalism!!!!!!! Even a guest came in who had to be informed that they're completely booked, and no more vehicles are available. Desmond did this with grace and empathy with this guest who seemed he was in a desperate need to travel that evening, offering him an EV vehicle (which didn't have the milage range) and alternate Hertz locations that possibly could accommodate a last-minute rental. As I was being provided my keys and before actually knowing this agents name. I asked him for his business card, informing him that I wanted to leave a review of him. Surprisingly, he did not have his own business card, as he had the traits of being the manager of this location by the actions he displayed. Luckily for me he wrote his name on the back of his managers business card, who I'll be reaching out directly to with this review. You know, too often we dwell on the negative times we experience and quick to write about them. However, I also enjoy those times I get to write about someone who thoroughly impressed me, who exemplifies the meaning of service. Thank-you Desmond, my local Hertz is very good but I just may of found a new location. read more

Outstanding service by Anthony. Great service, easy process, kind, knowledgeable and friendly staff. Thank you

Rental cars can be a nightmare, but I needed a car while mine was in the shop for a new engine. I was told by the dealer that this location had no cars available but when I called them directly they said they could help me. I arranged everything over the phone and then had my bf take me over there to get my rental. The paperwork was ready, they got my car (a Nissan Altima) quickly, and I was all set. The best part was the dealership was paying for the rental - and Hertz lowered the price so it equaled what the dealership reimbursement was. When I turned it in I kept waiting to see a charge on my cc bill, but I'm happy to report I did not get charged any extra fees or charges. The dealer indeed paid everything and the whole transaction was super smooth. read more

It Hertz to write this review but here goes. I rented a car in Irving Texas from one of the worst locations of Hertz imaginable. I mean I wanted to cry. The car was awful, smelled insanely of smoking, was an SUV when I specifically reserved a mid-size weeks earlier, took 3 hours to rent because they required extra documents that no other location ever did, and then the car gave me problems when I was up in Detroit. Needless to say that location can go **** **********. Anyway - so I brought it in here and they were pretty nice about trying to hook me up and help me out but I ended up keeping the car rather than any of their alternatives. Still a lot friendlier than the people I originally rented the car from. read more

Hertz - Hertz like hell - Car Rental Near Me - Madison Heights, Michigan

We've used this Hertz location twice in the past three months -- once for a weeklong roundtrip to Florida and once while our car was in the shop for more than a week. My wife and I have both interacted with multiple staff members and had positive experiences each time, including getting our questions answered and receiving accommodations and upgrades at great prices. Shout out to Calvin and his team for taking good care of us! read more

Easy pick up, fast service/ Appreciated the ride to pick up my car. Great location. I would use this location again/

Would not recommend. Paid 3x more renting from Hertz than I would at enterprise/other companies. I rent a car regularly and decided to use this company for the first time this past week. The staff at this location were not helpful and while picking up the car, the man working the desk refused to look further into why my company rate was not showing on my reservation. 1 star because the car was fine, but the customer service was 0/5. read more

Waited over an hour to be told they don't have any cars for my reservation. Unacceptable. Employee was as slow as can be an obviously doesn't care. read more

i would not recommend anyone to rant a car from them, if have a problem you can't get spoke with someone once you leave the office agent give you his card but when try to call back you can't spoke with them phone keep saying press this button press another read more