It's difficult to actually get through AIs to speak on phone with a "human" Then if You do there…read moreis the feeling Yiu have distrubed them. I called this location 3X and was treated with Good customer service. In person both the Manager and employee had positive friendly interactive conversations with us. The experience was of the level that even though this location is not close, whenever we need a rental, thus is where we go. Susan Delarosa is an excellent Representative of a High Quility Brand

There are times in this service industry where someone goes over and beyond at their job and needs…read moreto be recognized. That person for me today at Hertz (Madison Heights, MI) was Desmond, who displayed kindness, professionalism, and a hard work ethic. I've been a Presidential Circle member of Hertz for quite some time and usually go to another location closer to my home, but needing a same-day reservation my location understandably didn't have any availability. When I arrived to the Madison Heights location I noticed their were two separate guests in seats and that Desmond was a one man band running from the back prepping cars to the front where he quickly greeted me and let me know that that these two guests were ahead of me and that if I had a seat, he'll get to me as soon as he could. Now normally as a president circle I typically just grab keys and go. But as oddly as this statement may seem, I found true enjoyment watching how Desmond conducted himself in what was a pressured situation for this man. He never once broke a sweat or ever seemed overwhelmed as he was running from the back washing cars, then to the front when he heard the door open to great a guest with a courtesy and a welcoming. Even though Desmond was doing the work of two people, he moved expeditiously while keeping guests informed of his progress. Which is something I value from service. I rather be informed and given honesty to the agent's situation, then be in the dark and feel I'm given the runaround. As Desmond advanced through the guests prior to me, getting their car prepared and sitting with them through the booking process. He maintained this upbeat demeanor and spoke with energy the entire time and never once showed tiredness or frustration from juggling all these tasks he had going on. Again, a true display of professionalism!!!!!!! Even a guest came in who had to be informed that they're completely booked, and no more vehicles are available. Desmond did this with grace and empathy with this guest who seemed he was in a desperate need to travel that evening, offering him an EV vehicle (which didn't have the milage range) and alternate Hertz locations that possibly could accommodate a last-minute rental. As I was being provided my keys and before actually knowing this agents name. I asked him for his business card, informing him that I wanted to leave a review of him. Surprisingly, he did not have his own business card, as he had the traits of being the manager of this location by the actions he displayed. Luckily for me he wrote his name on the back of his managers business card, who I'll be reaching out directly to with this review. You know, too often we dwell on the negative times we experience and quick to write about them. However, I also enjoy those times I get to write about someone who thoroughly impressed me, who exemplifies the meaning of service. Thank-you Desmond, my local Hertz is very good but I just may of found a new location.

Having rented cars all over the USA and many other countries, I can honestly say that this is the…read morebest, most efficient, rental offfice I've ever found. The staff, top to bottom, is knowledgeable, friendly, and customer oriented. You can get in and out in a few minutes, never more than five, and will always be pleased with the service. I've used them for local rentals exclusively in the last couple years, and highly recommend them - you will not be sorry. (As an aside, the previous staff, several years ago, was abismal and I avoided this oiffice in the past because there was always a confrontation, they lost my reservation, didn't have any cars, etc.)

I reserved and picked up a car in May of this year. It was full of dents on nearly every side of…read morethe car. I went with the representative and documented all of the dents observed on the car before I left the lot.. the representative did not provide me with any record of their vehicle inspection. I dropped the car off in Ohio the next day without incident. Two months later, a rep from corporate is calling me, accusing me of causing the damage on the rental car, which I clearly did not do. both Avis corporate and this Avis site have been extremely unhelpful and uncooperative and sharing any of the vehicle inspection records associated with my rental that would clearly show that I do not cause any of the damage that they accused me of being very aware of renting from this Avis they clearly do not care about your customer satisfaction, and you can be charged a large repair bill for damages that you did not do. Stay away unless you want a horrible customer experience

Tuesday was chaotic. They did not have the car reserved 4 days prior. But Enterprise has a NEW…read moremanager & they are STILL improving. Things went much smoother 4 days later. What really stands out is that they genuinely CARE and will bend over backwards to make you happy. All you have to do is voice your concerns and they will take care of you. Tip: Call (248) 435-6333 and press * to get directly connected to the assistant manager Michel Alfarah.

Tony L. took care of our return quickly and efficiently. He was also smiling, very happy and a…read morepleasure to do business with him.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Busy location, but good customer service. I just had to drop my car off here after a one-way rental…read morefrom Chicago. The Mazda I rented was great. I did hear one customer complain that Avis wouldn't wipe snow and ice off the windows, but I do think that's a little above and beyond. IT would be nice, but never done for me during my many trips to North Dakota

The Best Avis car in the the state of Michigan! Very professional and friendly! Took care of me and…read moregot me on the rad right away!! I love this place!!