We had a wonderful experience with ACE. From the moment we landed at the MSP airport until we got…read moreback from our 2 day stay everything went smoothly. It was a little tricky finding their ACE desk at the airport in Minneapolis, but once we did, everything was great! Loved the offsite location as the shuttle bus was waiting for us at the airport and after a short trip, we arrived at their super nice base and given a great car! Upon our return back to ACE after our stay in Minneapolis, everyone was so kind and helpful. The bus took us immediately to the departures location at the airport....stress-free! Thank you, ACE, You are Number one to us!

Rent anywhere else! I got suckered in through rentalcars.com who said they were "in terminal" at…read moreMSP but they are actually a 10 minute drive after a 15 minute wait at the airport for their shuttle. I made the reservation weeks ago and selected "Manager's Selection" before I knew it would be snowing when I arrived in April. Upon arrival, they insisted on trying to upcharge me $60+ for an AWD vehicle even though their own website and others were suggesting SUV rentals would be less expensive than what I was originally charged. Most rental car companies would insist on upgrading me after selecting "Manager's Selection" when snow was newly on the forecast and AWD vehicles were on hand. The manager proceeded to argue with me by saying that I could book online but I'd have to wait hours for my new reservation to come through their system! She also consistently lied to me saying that the price online was actually more expensive than what I paid. I eventually booked online elsewhere and saved $100 but had to shuttle back to the airport. Will never rent here again.

I was able to change my reserved vehicle due to the weather conditions. The vehicle was clean and…read morein great condition the customer service was outstanding for pickup and drop-off. I would rent a vehicle from here again.

I wouldn't go here if I were you, the front desk guy(he's worked there for the last 4 years as far…read moreas I know) is always a rude individual. I used to drive box trucks for a career & when my box truck was in the shop getting serviced, it was always horrible service. It's like he gets off on being a dick. And I have gotten fed up when I just recently when there cause it's super close to me & I needed a rental car from Avis & I had a coupon code from work and this assclown hassles me saying he can't rent me the car with that coupon unless I show him my work Id. Who tf are you to force me to present my work identification. Sounds like a real depressed guy. Prob has to pay alimony to his ex wife & his kids don't want to be in his life cause why always be mean and cruel & powertrip & mess up my day? But Thank god I went to a different Avis and saw my favourite worker that I always usually do business with DO NOT GO HERE AND FIND A DIFFERENT LOCATION TO DO BUSINESS WITH

This is the main 'Sixt Car Rental customer service' (Toll Free) phone number: 1*888*693*8772. It's…read moretoll-free line is open 24 hours a day, 7 days a week for car rental reservations, booking changes, cancellations, baggage inquiries, refund requests, and other travel-related needs. Absolute worst rental experience we've ever had was with this particular Sixt. Specifically the manager Tori was the rudest most unprofessional person I've ever worded with. She left dozens of ppl stranded with no rentals after giving away all the reversed rentals. Causing dozens of people to be stranded at the Sixt airport at 1am. Her entire staff was disrespectful to every single customer. She made my children cry and left elderly handicapped people and small children stranded in an airport and told them she didn't care. Spoke down to them and belittled them. I hope she is never allowed to treat people this way again and something is done about her and her employees callus attitude. after reading more reviews it seems this is an on going issue and Sixt has allowed this disgusting behavior from their employees. Stop all the extra fees and renting people a car but when they get to the rental station up sale them and charge more money. Rental cars in Sixt is a scam! Horrible customer service. Had a car confirmed and then they said it wasn't available when I arrived but they conveniently had another available for just $100 more. They have a 1 rating for a reason. Employees could care less here.

Had a great experience AT FIRST..they upgraded me for free and customer service was very nice…read more About a month after my trip I received a damage bill for $650 for a scrape on the rim. I know for sure I was not the one to cause the damage, but had no way to prove it. Either way $650 is ridiculous to fix a rim. I sent it through insurance and still had to pay $225 out of pocket for their admin fees. For sure won't rent here again womp womp 0/10 If you read this review and still decide to rent from them...take photos of the car once you rent it! Would've saved me a lot.

I've used Enterprise a lot in Texas, so it was nice to have that same experience here. First time…read moreat this location and the service was great - friendly, smooth, and easy all around.

I'm glad I came here after reading the mostly positive reviews. Check in / out was a breeze. My…read morerental car was very clean. The employees were all very friendly and polite.

Car wasn't clean when I picked it up, and I had a fraudulent charge from them for refueling a few…read moredays after I returned the car full. Customer service was rude, refused to look into it, and hung up on me. Luckily got the charge reversed by my credit card company.

Reduce wait time at counter. I spent over an hour in line on Friday May 16th. Ridiculous!read more

The team at this office was so nice and accommodating with our rental while we visited the area…read more Evan help expedite the process and they let us chose from their avail vehicles and ended up with a very nice nissan Rogue. The total price was very reasonable and they even allowed us some flexibility on return time. Thank you.

Horrible rental experience. I spoke with Jimmy a week in advance on specific vehicle types I…read moredesired and was informed to call back of which I did a day prior to my rental drop-off. Enterprise showed up late to the drop off location and with another car that was much smaller than I am able to drive due to my height and back issues. Jimmy acted like because they were busy that permitted him to rent out the vehicle I specifically called and requested. No option was provided for me to make payment to solidify my exact reservation. The branch manager Jake then chimes in on the conversation stating that no specific car make or model could be guaranteed which is completely understandable, but this was never disclosed to me to any capacity by Jimmy beforehand. Enterprise dropped the ball big time and had to call around to other locations to find me a comparable vehicle which took an additional hour plus out of my schedule/travel time of my day. I would think twice and reconsider before renting from this specific location. I am loyal to Enterprise for my rental needs, but not loyal to inconsistencies with business practices in what is conveyed to customers versus what actually is company policy.

I would give zero stars if possible…read more 1) I had to wait in line for over an hour. 2) The rental associate stated that I could pre-pay for gas and return the car on empty. However, he failed to mention that I would receive a surcharge for this service on top of the gas price. This made my gas 33% more expensive than if I had filled it myself. Instead of $60, I paid $93 with the airport surcharge. I did not need that convenience for that price. 3) I was charged a late fee and an obscene daily hourly rate. I understand the late fee, but both are ridiculous. Also, the hourly rate is insane. So Budget is making up its discount cost in conspicuous ways, which makes me more upset and willing to go to a more expensive carrier than have a hidden fee surprise shock.

Everytime I visit and stay in Minnesota, I prefer to come here. The location is perfect and easily…read moreaccessible. Close to the airport as well. The cars have ALWAYS been nice and clean (not half assed clean, but really cleaned) The customer service from every visit has been exceptional . I will be coming back next visit!! They moved to 350 American Blvd. Near the airport And a gas station.