Car wasn't clean when I picked it up, and I had a fraudulent charge from them for refueling a few days after I returned the car full. Customer service was rude, refused to look into it, and hung up on me. Luckily got the charge reversed by my credit card company. read more

Reduce wait time at counter. I spent over an hour in line on Friday May 16th. Ridiculous!

Charged me 25% more after I returned the car and I don't know why. Mostly off of something that says "Estimated Non Taxable Products/Services." They can't be more clear? Also they just changed other costs without explaination from the initial billing. They're looking to cheat you out of money. In addition I rented an electric car and they said it had a plug and it didn't. Could have left me stranded if I didn't notice earlier. read more

Expect x2 - x3 the expected amount after you return the vehicle. The hidden bs fees and charges don't make up for the nice ride.. What should have cost $100 - $125/day WITH refueling and full insurance wound up costing over $1700 (340/day) so while they look like the cheapest, they're NOT. Go somewhere else. (This is only for the airport rental location in the Lindbergh terminal.) read more

Last week I had my assistant rent a car for a single day of my business trip $210.08. The day of, I missed my flight due to a delay at security in my originating airport. I had my assistant notify the company of the delay and was told that I had up to 15 hours to claim my reservation. Upon arriving at MSP, I found a line of over 150 people and an employee walking through the line announcing that there were only passenger vans left. My assistant called the corporate office to confirm our reservation and was told that they had no way of knowing what was available on site. 2 hours later, we arrived at the desk and were given a F150 rather than the reserved Economy car. Additionally I discussed with the agent, approval to keep the car for the full 24hrs reserved since I picked it up 7hrs late, and I accepted the prepaid fuel and accident protection. The next day it became apparent that i would need the car for my whole trip and my assistant called and extended the rental until 5pm on Sunday for a new total of $688.03. On Monday after arriving home, I received a receipt that charged $116.68 for 2 hrs of delayed return (in the airport by 5pm) & $267.53 for 15 gallons of fuel and a refill fee. Again my assistant called to resolve the charges and was told that I had denied the prepaid fuel. The agent became aggressive stating that it was my word vs theirs. When she asked for a supervisor, he stated they would only speak to me. I called back and was told the best they could do was refund $55 which was 1/2 the fuel charge and denied the agreed upon $3.xx for fuel, let alone the other charges. My bill went over approval by more than $335. I would like the remaining $281.09 returned to me. read more

MSP airport rental Charging me a $250 cleaning fee for a couple pieces of hair on the seat of the car. Renters beware. ( affiliated to Avis and Budget rental cars) read more

Payless Car Rental - Front seat of rental car A couple pieces of hair. - Car Rental Near Me - Saint Paul, Minnesota

Late to open. Made me late for work. Given a dirty and horrible smelling car- I had to return on my own time and gas $ Poor customer service and to call back Credit card info stolen after paying. ZERO stars!!! read more

Payless SUV rental in the MSP (Minneapolis Airport). The car had definitely been smoked in. And it was bad, my kids didn't want to get in it and called it "the stinky car". We are non smokers, and did not even think that it had to be requested to have a non smoking car. The car had a BAD rattle in the drivers side door cavity as if someone had dropped a few marbles inside the door. Rattle, rattle, rattle all the way down the road. The heads up display was sporadic, sometimes it worked great, sometimes there was just a gray screen. Not much rhyme or reason for when it was there and when it was not. did not seem to be a connection type problem. You never knew when you started the car if it was going to work or not. No heads up display hinders some of the temperature control features so that was kinda a problem some of the time. The time we had to wait to rent the car was also very very long. Very few counter help with a line of ten or more renters, and renters that rented from Avis or Budget were allowed to cut line and rent a car first. Probably the worst experience of a car rental that I have EVER had. Payless will never get my business again. I will admit the rental was the cheapest, and my husband reminded me more that once that "you get what your pay for". read more

One of the better car rental experiences I've had. I reserved a compact and possibly for the first time ever, got the type of car I requested. It was a Ford Focus with just 1600 miles on it, so it was super clean and didn't have that "rental car stank". As a bonus, it had Satellite radio so I could listen to some sweet Run-DMC on my drive up to Hinckley. Pricing was pretty reasonable and the shuttle drivers were plenty nice. Only real complaint is that they are not onsite (several other companies are) so you have to wait for a shuttle to/from the airport. read more

Rented a car from here last week. There is a kiosk at MSP airport where you "check in" for your reservation. There is a quirky older lady that works there, but she was nice. We originally reserved a compact car, but as there were none left, we were upgraded to an economy/mid size vehicle at no charge. She initially asked us if we wanted to pay $10-15 more to upgrade, but I took my chance and said no and got the upgrade for free anyway. The shuttle driver picked us up from MSP and then took us to their off-site location on 78th. It was about a 10 minute drive from the airport to the lot. By the way, the shuttle driver was exceptionally nice (Minnesota Nice?) and introduced himself and made small talk. The car was all ready by the time we got there, and we had a Hyundai Sonata. We also bought gas through the rental place ($25) and were able to bring it back empty with no extra charges. We only used about half a tank of gas for 3 days of rental. So, this is something to weigh and consider. On our return, it was just as quick and easy. We gave the keys to the guy at the front desk, he checked the car, had no issues, and had our receipt in hand. We did have to wait several minutes before we could get on the shuttle back to MSP (as there were others dropping off their car as well). The shuttle driver took all passengers back to their departing terminals at the airport. read more

Zero stars. One word: nightmare. On Sunday, Sep. 26th, I rented a car for a mere 6 hours from Payless for a one-way trip from MSP to DSM (dropped off the same time). The reservation was prepaid ($100.96 total). The car smelled like smoke and was not cleaned from previous user. I was ultimately charged $1654.44 (itemizations in image). I asked the agent when I picked up the vehicle what additional costs [if any] I should anticipate at drop off. He reassured me none, so long as I fill the vehicle up with gas. I dropped the car off on time and without issue per the instructions provided on the Payless website. There were zero agents at the location (as expected, as it was outside of normal operating hours), and when I called to ensure there were no further specifications for drop-off, I was sent through a series of electronic prompts to eventually reach a message that there were no agents available to take my call. On Oct. 2nd, I got an email receipt indicating that I was charged for a trip from MSP to Austin, TX... Upon calling Payless frantically (because who has an extra $1500 laying around?), I had to make three separate attempts over the course of an hour and being redirected from department to department. After a 30-minute conversation, I was informed that I was assigned a case number and if I didn't hear from a Payless associate within a week, to just call back and repeat the process again. Nothing is worth the agony of dealing with this place. Please avoid at all costs. read more

Payless Car Rental - Car Rental Near Me - Saint Paul, Minnesota

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I would suggest people stay as far away from this rental company as possible. The clerk said let me see what we have for you. She said there was a Kia Forte and would I like that car. When I questioned the price being a lot higher than Priceline quoted me, she said Priceline does not know how much the fees are in San Diego. I had paid for a Midsize car. Yet was given a Nissan Versa which the brakes squealed. Everyone could hear them squeak. When we said something, the clerks said if you dont feel comfortable we will get you another car. She then proceeded to tell me she would get me into a small car like I wanted. I said I paid for a midsize car. She said you will love the Ford Fiesta, I said it looks small for 4 tall adults. She said I will give you a 1/2 tank of gas. The car had scratches and marks all over it. The rims were chipped/broke. It really looked like someone's personal used car. I took pictures of all (8 pictures in total). After looking over the bill, I was charged $20/day for an upgrade vehicle. I did not ask for an upgrade vehicle nor did I need it. I tried to call Payless to talk to them about the price (while on vacation) but they do not answer their phones. When I dropped off the car, I went back to the clerks and they said no one answers that number. They wanted me to give them my phone number so the clerk can tell me why she billed me for it and she could change the bill. I asked to speak to a manager. They said there was none. I asked for a phone number of a manager or someone else to talk to and they said there are no other phone numbers. The total overcharge on my credit card was $316. Stay away. If I could have selected no stars that would be the rating. read more

Wow. Zero assistance. Completely archaic system. Waited half an hour in line and half an hour for the car to arrive. Never again. Still waiting. Plane landed at 11:11. Had bags by 11:30. 28 degrees out. Stupid and unprofessional. read more

Not great, but not horrible. I was in town for a weekend getaway to see some family and saw some really great offers from Payless. I had seen the name before, but never really paid much attention to it just because i was unfamiliar with it. This time I decided to chance it, and see what they were all about! Landing at MSP, the station for Payless can be a little tricky to find. After you take the short tram ride, the station is up the FIRST set of escalators and to your left. They're stationed right next to sixt (I think that's how you spell it haha), so if you see them you'll see Payless. Now there won't be an agent there, so you'll have to pick up the phone to arrange your pickup. Payless is located about 5-10 minutes away from the airport, so they provide free shuttle. A few folks claimed that they had waited for a while, but after we called they were there in about 15 mins, so I guess it varies?! Once there everything else is pretty normal. They ask if you want to upgrade and they'll tell you to note any scratches bigger than the size of a 1 dollar bill. Once that's done then you're on your way. Return was easy as well. Shuttle service begins at 4am, so you should be able to make your flight. The agent checks the car to be sure you filled up and then gives the receipt. Be sure to fill up prior to returning the car because they'll charge 10 DOLLARS PER GALLON! YES, GALLON! We had a few folks who forgot to fill upc, and of course they weren't very pleased with the outcome. Overall it was a pretty average experience. Not the best I've had and also not the worst. If they have locations on site, then I would probably use them again considering the cost. read more

In the time I've been waiting for the Payless shuttle to pick me up from Terminal 1, there have been 3 city buses and 5 Sixt shuttles pass. When I called ,again, I was told the driver was "pulling in now." That was 5 minutes ago. Oh look, another Sixt shuttle. Avoid this garbage company and their garbage management like the plague. read more

Let me begin to say that at the end of a total disaster, the manager, Karen Penzenstadler, was delightful to deal with and tried to make up for a disastrous rental by giving me a nice discount. HOWEVER...the customer service at the counter and trying to contact anyone was impossible. When I arrived I had to go to the Avis counter. I was second in line and the person ahead of me said that the Payless customers were to wait for another counter person who did not have anything that identified him as the Payless person to go to. If it hadn't been for a nice customer of Avis I would have wasted even more time. I had a very long wait to be served, 25 minutes. then I was directed to go to the garage walkway and the grey toyota would be brought to me. I waited 40 minutes in a hot garage and no vehicle arrived. I returned to the "payless person" (His name tag was turned backwards) and he said to see the manager in the "Preferred" room in the garage. I finally was able to speak with the manager and he gave me a "ready" Avis car. I found it, and drove to the exit. I handed the attendant my rental contract and my drivers license. They were handed back to me and I drove to my destination without stopping anyplace inbetween. At that point I learned I did not have my license. I searched meticulously through the car and through my belongings and no drivers license. Two other people also searched the car and did not find my license. At this point I tried to call Payless. The only number I had was the one on the contract. It sent me to a call center. I explained my dilemma . I was given another number to call. It sent me to the call center. Again I explained my dilemma and again was given another number and again I was sent to the call center upon then Hector listened and eventually hung up on me. Trust me when I say I was polite yet firm each time. I will never rent from Payless at Minneapolis again and not from Payless PERIOD. I do not have my license. the only way I got home was to have my husband send me my passport to the tune of $24. Then I had to purchase a replacement license at the cost of $25. The money was an issue but not as big as the inconvenience and the lack of customer service. YUCH is my review. read more

Nobody at the desk. It's located with Budget and Avis. Two people for the Budget and Avis side of the desk. Then one person left. Processing about one person every 20 minutes. Average about 90 minutes to process through the line. Zero communication. Zero customer service. Zero appreciation for customers. They straight up suck. Avoid Avoid Avoid. Absolutely horrible read more

As a wedding photographer I travel to many different states and rent cars on regular basis. Payless Minneapolis was by far fastest check out I have ever experienced. Usually rental companies take 10-15 minutes per client but when I had 6 people in front of me and it only took 6 minutes to serve them, so that's best I ever seen. They also upgraded my car from full size to premium SUV at no extra charge. Fee was $21 per day. Staff customer service is 3/5 (can be improved) when I was returning this car I was super late to my flight and I asked 2 different workers outside for help and both of them ignored me. But shuttle driver came to rescue and told me to repark my car at return area and told me to leave key inside the car! So huge thank you to Minneapolis shuttle driver (who was formal cop working in drug department). Because of him I made it on time. Very kind gentleman! Overall positive experience! 4 stars because workers outside walked away when I asked for help. If owner reads this TIP invest in employees so they have desire to help customers. read more

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Payless, get less. I knew it was going to be interesting from the lonely phone on the counter at the airport. Call, and if they answer they'll tell you the shuttles on the way. The shuttle driver was very nice, as were the people behind the counter when we arived (at the end of the Paul Revere ride we took to get to the off-site rental shack). The gentleman in front of me was told they had no cars, would he mind a small SUV at no extra charge, as was I. Each customer was asked to self inspect the car to check for large scratches or dents. One gent came back in and listed a few items including "it looking like there wasnt much holding the bumper on." Great. I'm offered a Jeep Renagade which I accept and went out to inspect. The car has a Nevada licence plate and looked like it just drove in from there and hadnt been cleaned (in or outside). I also noticed the tires had very little tread on them. I mentioned that to a yard attendant, and they told me they didnt know about those sorts of thing. I guess they just gas em up and park em. I wont use payless again. Ugh. read more

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..no one was even at the counter at 3 pm on a Wednesday so we had to wait inline behind 5 couples and each one asked the AVIS lady (she was the only one there so she worked Payless too) about a thousand questions and couldn't make up their mind on cars, insurance, directions, you name it. It took us ONE hour. It wasn't the Avis lady's fault...it was the crappy Payless. Then we find we got a hybrid car which was so confusing. Well you get what you pay for. Going back to Hertz, even if it is more $$. read more

Rented a car from Payless this past weekend. Showed up to the counter (Payless is now located at the airport) and there is a sign saying they don't staff the counter and to stand in the line for Budget car rental. Budget, Avis, and Payless all used the same counter and had only 1 employee working it. The line was easily 3x longer than all the other lines. I was only the 4th person in line and still waited 40 minutes. No apology from the employee for the long wait. Then he proceeds to tell me Payless ran out of cars and that I would need to take a shuttle to Terminal 1 to pick up my car (This easily would have taken another hour of my time). Doesn't apologize for the inconvenience, or the fact there were at least 10 people in line behind me about to be told the same thing, and doesn't offer to put me in a different vehicle. Instead, he charges me for an upgrade and puts me in a SUV, so my $110 car rental turned into $195. I'll never rent from them again. read more

Don't expect to reach anyone at the Minneapolis location to field any calls..... you'll end up talking to someone in New Mexico or Louisiana to try and help with a problem that your having in Minnesota... could be the difference between paying what you owe or some cost chalked up as "Misc" charges with no explanations on your bill read more

Outsourced to budget/avis, so 10 people waiting on 2 tellers. Slow service and rude tellers. Never using them again!

As the name indicates, you'll pay slightly less here than at other car rental companies, likely because they're 5 minutes off-site from the airport. They do have shuttle service to/from the airport - you just have to call them when you get in. They have friendly drivers, and helpful front-desk folks who gave us accurate advice on general traffic conditions. They were out of compacts, so we got a free upgrade to a Hyundai Sonata. Now, I'm not a huge fan of Hyundais. Hyundais are to cars what Payless shoes are to foot accessories - cheap, not built to last, but get you around in passable style during the beginning of ownership. I will say that the Sonata did handle fairly well in some pretty inclement weather, much better than a pair of huaraches from Payless shoes would have. I'd rent from here again. read more

You betcha, this rental service is good. If you're going Payless, you've chosen 'em because of the name of the business and the lesser cost of the quote, probably online. I did. The "economy" cars at this place are truly economy; I had no choice but to upgrade when I saw what my four-person family would be attempting to shuttle the Minneapolis streets with. Economy means two-door for this company, so don't mess around if you're a cheap-skate like me, upgrade. I did. I'm a few weeks past the return date and I've heard nothing about dings or damages, so I'm happy. Several reviews cover the basics on this one. When you shlep your family off the plane and gather your luggage, you find out there isn't an airport lot for the cars, hence Payless. But the shuttle is on point, they're ready to pick you up, and in about ten minutes you're on the lot where you'll pick up your recently upgraded vehicle. We got a Ford Focus. The driver of the vehicle (me) certainly enjoyed revving the engine around the Twin Cities. True to another review, they didn't do an inspection of the vehicle at drop-off, not with me, anyway. That stinks of Payless sketch. That said, no dents were reported (we didn't have any) and the ten minute ride back to the airport was smooth. We really liked the employees ("Everyone in the Midwest is so friendly!") and as a native, I dug that the driver was listening in on the Twins game, apparently they were beating the Yankees, but that doesn't mean very much this year. Cool company. Prepare for the upgrade. You betcha. read more

We are currently in a Ford Transit van as it was the one of two cars available; the other option was a Nissan Versa... We reserved a full size car but were advised those were our only two choices. The other issues: #1 MSP signage to find Payless was ridiculously difficult and it was hard to find Upon arrival at the counter, we were greeted with a sign to call service desk. I called on my mobile and was immediately placed on hold; I then used the phone present and got someone right away? I thought the website stated Payless was located in the airport terminal but in fact is a long shuttle drive. Upon arrival the service person was nice but only two cars available? We are now in the van and it is DIRTY and there is trash in the door's map pockets!! Truly horrible experience and was not the way to start the vacation. read more

Still waiting in line and looking at 30-40 minutes to pick up a car that is already reserved. One person at the counter and it is running 15 minutes PER PERSON to get cars and that's even when we've already completed al paperwork on line. Ridiculous. Update: one hour later we are ready to exit and the guard realizes they gave us someone else's contract! read more

This review is NOT about the MSP location (they were nice people) but it is about Payless Car Rental "customer service" that you will likely need to call in order to get your deposit refunded. If I could give a NEGATIVE 5 stars I would. In short, do not expect to get any type of customer service when calling to inquire about the refund of your deposit. Expect to be spoken at and talked over, not listened to, and hung up on. Writing to them via their online forum is useless. You will get a canned response with no real answer. Also, you can expect to be given your deposit back (eventually) less a penny--a penny--for no reason other than these people are trying to be petty jerks. Clearly they haven't heard that there are many other rental options out there. I will NEVER rent from them again and I hope no one else does either. read more

This car rental company is one of the worst I have dealt with. First of all, there is no one at the service desk at Minneapolis/St Paul airport. There is an old fashioned dial tone phone on the desk. That's it. I had to ask the attendant at the neighboring desk how to contact Payless, and she told me to pick up that archaic phone to dial them. There was no sign anywhere that said that this is what a new visitor to MSP Airport had to do to get a hold of a Payless representative. Well, the actual car rental experience was ok. I was picked up and taken about 3 miles away from the airport in a shuttle driven by a very friendly driver. There I picked up my red Kia Rio. The car was ok. I used the car for 3 days, and returned it, but forgot my GPS inside the car as I was rushing to catch my flight. I only realized this after returning to my State of residence, California. I. Noticed I did not have my GPS when I wanted to start driving home from my airport parking facility to my home. This is where the nightmare started. First of all, I realized that there is no "direct number" available on the Internet for Payless car rental faculty at MSP airport. I called the only number available online, which just happens to be a Payless Support Call Center. I called them 3 times, and each time the representative gave me the exact same number that I already knew to call the guys at the Airport. They just did not get it! I told them that the number they are giving me is the exact same one that I have just used, and each time, the call goes to the Call Center. Anyway, my brother who lives in Minneapolis went over to the actual office, at 7542 Longfellow Ave S, Minneapolis, MN 55450. He was given the actual direct line for this facility finally (one would wonder why this is kept top secret). He was also told that the car I had previously rented had already been rented out to the next person, and would be returned in 3 days. Efforts by Payless, apparently, to contact the renter of the car were futile as he/she was not answering their phone. They said they would keep trying and let me know. Unfortunately, no one contacted me about this issue at all. My brother kept calling to find out, and each time he was just put on hold for 10-20 minutes with no follow up until the line would automatically go to their Call Center! I called too, and was told that someone would check and call me back. No one did. After a week of zero response from these guys, my brother drove to the Payless office at 7542 Longfellow Ave S, Minneapolis, MN 55450, and this time he demanded to see the manager. Again he was told to sit and wait. Finally, when he did show up, the manager told him that no GPS was found in the car, and that my "lost and found" case was closed. Payless takes no responsibility for items left behind by customers in their rental cars. I am not complaining that my GPS was not found. It could have been stolen by the next client who rented the car after me, or it could also have been stolen by the Payless attendant who received the car when I returned it. Payless did not show any interest in helping me recover my GPS device. They did not inform me if they had tried to ask the Payless attendant who received the car from me if he had come across the GPS device in the car. It just shows that they did not give a hoot. I give them only 1 star for this reason. Expect zero customer service if you forget an item in a Payless Car on returning it. And do not expect to recover your item, needless to say. Also, their customer service is very poor. Be warned. Disappointed Customer Sami read more

Second time in two weeks renting from this outfit. Both cars were dirty and smelled bad inside (smoker smell). Today I was surprised they added a damage waiver to my daily rate bringing it to $40 for a Ford Focus! Almost twice the going rate for that car. When I asked for it to be fixed the attendant pulled out a calculator to demonstrate that the math was right. That was the last time I will use this outfit at MSP. read more

I rented a Payless at the Minneapolis-Saint Paul International Airport using Expedia. When I arrived at the Payless counter at the car rental facility there was no one at the counter. I called the Payless customer support number and was told to rent a car from someone else. I ended up renting from Enterprise at a higher rate and the woman at the Enterprise counter said that quite often no one is at the Payless counter. Do NOT rent from Payless. This is no way to run a business. Luckily I did not pay in advance. read more

Everyone in the Midwest is so friendly! We only had the car for a day, but it was quick to pick up and drop off. They somehow convinced my husband to upgrade to a Charger. I thought the Yaris would be fine for the day, it was half the cost, but he always upgrades. He wanted to feel like Walter White for a day. The lot is a little farther from the airport, but they had shuttles waiting so it wasn't a big deal. I would use them again if I'm ever in Minneapolis and want to feel like Walter White. Friendly staff, quick service, and no hidden costs. read more

This company is a huge rip off, they will charge you extra charges after the fact and make false claims. It is hidden within the fine print of their rental agreement that they are allowed to do this. We rented a car for our grandmothers funeral, drove to the funeral and drove back later that week with zero issues. When we returned the car there was no one to properly check us in and the guy said his system was down but that we were good to go. The car we rented had a push button ignition. Once at the gate in the airport my sister realized she had the keys in her purse. She called their customer service and they instructed her to mail the keys to the address on the tag. She did so as soon as she arrived home. Afterwards she was hit with over $500 in extra charges. She filed a charge back with her credit card company but because of the fine print in the rental agreement she was denied. Then suddenly she also received yet another bill claiming the car had been damaged, which it absolutely had not been. These people are crooks, do not rent with them! read more

Payless Car Rental - Fraudulent charge - Car Rental Near Me - Saint Paul, Minnesota

I booked it through Expedia and was told it would cost me $90. It cost me $240. It was for three days. What kind of fees make it cost over double to price of the car? I went to the airport to call the shuttle, it took 20 minutes for them to get me, but only five minutes to get to the place. There were two vans just waiting there. Then they say my car is in C6. I had never been before, and never going again, so I asked where it was. The lady gave me a pissy, over there, and points. I go to get my car, and there's no car in C6. I had to press the lock button on the key to find the key. It was in C16. Avoid this place at all costs. read more

Best car rental place I have ever been to hands down in terms of customer service. The have the most courteous, nice people that work there! Terry who works behind the counter is a true professional with great customer service. Scott who drives the shuttle is simply awesome! He is professional, kind, friendly, and loves to talk about hockey (which makes him top notch in my book). Love you guys!!!! -Lelania read more

Kind of odd set up. Desk at the airport, but no signage as to where it is. Very friendly young lady at the desk checking folks in, but the other odd part is one is not checking in to rent from Payless but it is called Ace. There is paperwork with one name on one side and the other in the other side. When asked if we will be getting a particular car as shown on the rental agreement I am told they do not use that car but will be getting a Toyota. All in all it is fine with me as long as the car runs and has enough leg room. I did find this vehicle difficult to get in and out of but once in it drove well and used gas sparingly. Yes they are off airport, the only rental company that is but the shuttle was quick and the drivers friendly if not a little distracted in traffic. But we did get to and from safely. read more

Rented a car from here via Hotwire last weekend. My only (small) issue was that in the Humphrey terminal, it wasn't obviously clear where the shuttle would pick you up. There was a small unoccupied office with a sign on the phone saying to dial for assistance with Payless. Since I saw no shuttles, I called and the (very helpful) attendant guided me to the shuttle driver. It took less than 10 minutes from the terminal to the location and once there, staff was prompt and courteous. We did a walk around the car together and I was off! Total time from exiting aircraft to driving away in my very own Kia = 40 minutes. Returning the vehicle was just as simple - I was out of the car and heading through security within 25 minutes. This was my first experience with Payless and if you aren't worried about a little extra time to deal with an off-airport agency, it's totally worth the money you save! read more

Be aware if you rent here - there is NO service after 11PM. I reserved a car from Payless for the first time because they had the best deal on Orbitz. Of course, due to a big storm my flights were delayed and when I arrive to pick up my car, there's no one at the counter. They had a phone on the counter with a noted taped on "pick me up." I did, but it just rang and rang. No one ever answered. They had another sign there with a phone number on it so I called. It also just rang and rang. Fortunately Enterprise had cars so I rented from them and went on my way. The next morning when I called the guy who answered made the whole situation my fault, telling me that location closes at 11PM. I told him there's no sign there to indicate this and that it said nothing on Orbitz or in the confirmation email sent by Payless. "Most customers care enough to go online to the Payless site and look up the specific location they're renting from so they know the details." Really? They couldn't be bothered to post a sign or have a message on the phone but I'm supposed to go out of my way to look up each rental car location? Needless to say I will NEVER reserve a car with Payless again! read more

Still waiting in line. Do not use this place. Been waiting over 30 minutes and only 2 groups ahead of me. The other car rental counters move people in and out quickly. Not sure why these guys are so slow. AVOID! read more

Horrible phone customer service. His name was Marco and he was rude and worthless. Otherwise I had no problem with them.