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    Payless Car Rental

    1.7 (129 reviews)
    Open • 6:00 am - 11:00 pm

    Payless Car Rental Photos

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    Front seat of rental car A couple pieces of hair.

    MSP airport rental Charging me a $250 cleaning fee for a couple pieces of hair on the seat of the car. Renters beware. ( affiliated to Avis and Budget rental cars)

    Zero stars. One word: nightmare. On Sunday, Sep. 26th, I rented a car for a mere 6 hours from Payless for a one-way trip from MSP to DSM (dropped off the same time). The reservation was prepaid ($100.96 total). The car smelled like smoke and was not cleaned from previous user. I was ultimately charged $1654.44 (itemizations in image). I asked the agent when I picked up the vehicle what additional costs [if any] I should anticipate at drop off. He reassured me none, so long as I fill the vehicle up with gas. I dropped the car off on time and without issue per the instructions provided on the Payless website. There were zero agents at the location (as expected, as it was outside of normal operating hours), and when I called to ensure there were no further specifications for drop-off, I was sent through a series of electronic prompts to eventually reach a message that there were no agents available to take my call. On Oct. 2nd, I got an email receipt indicating that I was charged for a trip from MSP to Austin, TX... Upon calling Payless frantically (because who has an extra $1500 laying around?), I had to make three separate attempts over the course of an hour and being redirected from department to department. After a 30-minute conversation, I was informed that I was assigned a case number and if I didn't hear from a Payless associate within a week, to just call back and repeat the process again. Nothing is worth the agony of dealing with this place. Please avoid at all costs.

    Andrey P.

    As a wedding photographer I travel to many different states and rent cars on regular basis. Payless Minneapolis was by far fastest check out I have ever experienced. Usually rental companies take 10-15 minutes per client but when I had 6 people in front of me and it only took 6 minutes to serve them, so that's best I ever seen. They also upgraded my car from full size to premium SUV at no extra charge. Fee was $21 per day. Staff customer service is 3/5 (can be improved) when I was returning this car I was super late to my flight and I asked 2 different workers outside for help and both of them ignored me. But shuttle driver came to rescue and told me to repark my car at return area and told me to leave key inside the car! So huge thank you to Minneapolis shuttle driver (who was formal cop working in drug department). Because of him I made it on time. Very kind gentleman! Overall positive experience! 4 stars because workers outside walked away when I asked for help. If owner reads this TIP invest in employees so they have desire to help customers.

    Good thing there was no rain or snow predicted.

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    1 year ago

    Reduce wait time at counter. I spent over an hour in line on Friday May 16th. Ridiculous!

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    7 years ago

    Outsourced to budget/avis, so 10 people waiting on 2 tellers. Slow service and rude tellers. Never using them again!

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    Page 1 of 4

    Ask the Community - Payless Car Rental

    Review Highlights - Payless Car Rental

    “Can't say enough good things about Payless at Minneapolis Airport: efficient, friendly, knowledgeable, and very helpful throughout.”

    Mentioned in 4 reviews

    Read more highlights

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(16 reviews)
    3.1 mi

    The team at this office was so nice and accommodating with our rental while we visited the area…read more Evan help expedite the process and they let us chose from their avail vehicles and ended up with a very nice nissan Rogue. The total price was very reasonable and they even allowed us some flexibility on return time. Thank you.

    Horrible rental experience. I spoke with Jimmy a week in advance on specific vehicle types I…read moredesired and was informed to call back of which I did a day prior to my rental drop-off. Enterprise showed up late to the drop off location and with another car that was much smaller than I am able to drive due to my height and back issues. Jimmy acted like because they were busy that permitted him to rent out the vehicle I specifically called and requested. No option was provided for me to make payment to solidify my exact reservation. The branch manager Jake then chimes in on the conversation stating that no specific car make or model could be guaranteed which is completely understandable, but this was never disclosed to me to any capacity by Jimmy beforehand. Enterprise dropped the ball big time and had to call around to other locations to find me a comparable vehicle which took an additional hour plus out of my schedule/travel time of my day. I would think twice and reconsider before renting from this specific location. I am loyal to Enterprise for my rental needs, but not loyal to inconsistencies with business practices in what is conveyed to customers versus what actually is company policy.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.8(157 reviews)
    2.2 mi

    I rented an intermediate car for a couple days from this location. It was a great experience…read more Desire and the rest of the staff were very friendly and helpful. Check-in and pick-up was very smooth. It's always great when they Sentras and Corollas available to rent. The return was good. However, on the return, I wish the signs to indicate which lane to turn into for the return would start sooner. I almost missed the turn off for the return once I got into the return garage. Also, I wish they would put side trash cans in the return lanes like they do in TPA. I would absolutely rent from this location again if I came back to MN.

    Very frustrating experience at the Enterprise rental counter. After already dealing with…read moresignificant flight delays, the last thing we expected was another long wait just to pick up a car we had already reserved. There was a substantial line of customers waiting, yet only one person appeared to be handling check-ins. For a major airport rental location, especially during a busy travel period, this level of staffing is unacceptable and feels very unprofessional. Travelers arriving after delayed flights are already exhausted and trying to get to their destinations; having to stand in another lengthy line because the counter is inadequately staffed only makes the situation worse. Enterprise should anticipate passenger volume and staff the counter appropriately. A reservation should make the rental process easier--not become another major delay after a difficult travel day. Very disappointing experience.

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    Sixt Rent A Car

    Sixt Rent A Car

    2.3(194 reviews)
    0.2 mi

    On a Friday, around 11 am, the Sixt counter had no queue. No complaint as a couple of the other…read morerental counters had long lines. I reserved a Mercedes C class (or similar as stated). it was "similar" this time as they didn't have a Mercedes. BMW 3 series was available with only one choice for colors. I would've loved anything but white. I usually get a free upgrade offer but this time all the upgrades were paid only-I took a pass and stuck with the Bimmer. Service was friendly and quick. Car was in good condition with lower miles. Pick up of the car was seamless and fast with easy exit from the garage. More inventory and free upgrade given they didn't have the Mercedes would have been good.

    I rented a car from Sixt at the MSP location from July 23-27. The car was decent, the pricing was…read morereasonable, and the check-in and pickup process was fast and efficient. Unfortunately, I had a major problem after returning the vehicle. On July 28, I received an invoice from Sixt for $614.25 for damage to the front passenger-side aluminum rim, described as a scratch. I am absolutely certain this damage did not occur while I had the vehicle. Unfortunately, I did not think to take pictures of all four wheels when I picked up the car. When I contacted Sixt to dispute the charge, I was told that Sixt was not required to provide proof that the wheel was in perfect condition when I received the vehicle and that documenting the condition of the car was my responsibility. As a result, they refused to remove the charge. This is extremely frustrating. I have rented cars from many companies over the years, but I have never experienced a situation where I was charged hundreds of dollars for damage that I am confident was already present--and then told that the burden was entirely on me to prove otherwise. My strong recommendation: use extreme caution if renting from Sixt. If you do rent from them, I strongly recommend taking a video of the entire vehicle before leaving the lot, along with individual photos of all four wheels/rims and every part of the exterior and interior. Do not assume that any existing damage will be properly documented by Sixt. The initial rental experience was fine, but the way this damage claim was handled has completely changed my opinion of the company. I will not be using Sixt again.

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    Hertz Rent A Car - Condition of car

    Hertz Rent A Car

    1.9(14 reviews)
    1.4 mi

    I received a call from Dorothy at hertz corp who advised State Farm stopped paying for car as of…read more7/4. I advised her the car was dropped off to the repair company on 7/3 as advised by hertz Richfield and was told it was ok by inver grove collision. On 7/8 a charge for 333.12 and a pending charge of 125 showed up on my account. Called 7/9 and spoke to Michael at Richfield hertz location who advised another location picked up the car on 7/8 and charged from 7/4-7/8 in error. He also said that I would get a credit of 55 showing a return on the 4th. Asked him if the $55 was coming off the actual charge or the pending charge and I wanted to confirm the total amount I should have been charged as should only be 20% for 10 days so about 84.48. He said he doesn't have the info on what I'll fully be charged only what I'll be credited and advised I had to call the hertz billing number. He was extremely rude during our transaction.

    Used based on my auto insurance recommendation while my vehicle was in the shop. I would've…read morepreferred closer to my residence, but that's irrelevant. I started the reservation through the State Farm app the night before. The next morning when I called store location they had my reservation. I requested a ride from home to Hertz for the rental pick up. The lady said they were short staffed but would work on a solution & I shared my timeline of availability. I got a call from the original lady & another hertz employee confirming they'd pick me up. They delivery on communication, picking me up, and ease of rental pick up & drop off.

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    Hertz Rent A Car - Condition of car

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    Condition of car

    Freeway Ford

    Freeway Ford

    2.7(123 reviews)
    3.4 mi

    on 7/22/26, freeway ford sent technician kenny to my home to address a transmission/control module…read moreissue. the issue was addressed, to the best of my knowledge. i appreciate freeway accommodating me, by sending the technician to my home. my experiences with freeway ford have been positive so far. thank you freeway.

    A couple of years ago, my wife and I visited Freeway Ford because we were seriously interested in…read morebuying a Ford F-150 Lightning. A salesperson approached us, and we explained exactly what we were looking for. He told us that their only Lightning was a Platinum and that they did not allow customers to test-drive vehicles in that trim. Instead, he showed us a Mustang Mach-E. During that conversation, he told us that we "couldn't charge one at an apartment," seemingly assuming that we did not own a home. I'm not sure whether that assumption was based on our age or something else, but it came across as dismissive and presumptuous. He then claimed that the Mach-E was better than a Tesla because "you can't put a baby seat in a Tesla," suggesting that this should matter if we planned to have children. That was obviously dubious information and did nothing to inspire confidence in the sales process. After being denied the opportunity to test-drive the vehicle we actually came to buy, and being given questionable information about a competitor's vehicle, we decided to take our business elsewhere. That same weekend, we visited a Tesla showroom, and the experience could not have been more different. Within five minutes, they had us in a Model 3 and encouraged us to take it for a test drive. They did not even insist on accompanying us; they simply showed us the car, made sure we were comfortable, and let the product speak for itself. What made this experience especially disappointing is that my family had been exclusively loyal to Ford for multiple generations. I am the first generation of my family not to purchase a Ford, and after this experience, I do not expect to consider one again. Freeway Ford did not just lose one potential sale. It helped end a family's multigenerational loyalty to the entire brand.

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    Early morning.

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    Alamo Rent A Car

    Alamo Rent A Car

    3.6(98 reviews)
    2.3 mi

    I needed a car for roughly 24 hours. I had put in the rental request through Alamo. I arrived…read morearound 645 on a Friday night and the person was running three rental counters. He was absolutely fantastic and personable. He even provided me with a cell in case I was running behind Saturday on my return. I waited about 15 minutes that night through the line. I was supposed to have a Chevy Malibu and was upgraded (complimentary) to a Mazda CX-50. Car had 23,000 miles and was in decent shape. I put almost 500 miles on that car over the 23 hours. No issues with the car. Car return was a breeze. Fast/efficient. I wish all car rental experiences were like this.

    Renting a car was pretty painless via the rental car center over in terminal 1. Even though due to…read moreflight delays and cancellations, I had shown up almost a day late for my car reservation, they were able to honor my reservation. After the necessary paperwork was done at the counter, I headed up the escalator to get my car. Once in the garage, there was one line for Enterprise and another for Alamo. Unfortunately, there was only one employee there helping people get their vehicles. At first, he was only helping those in the Enterprise line until we went over and asked. I was able to get a new Hyundai Sonata hybrid. It ran perfectly fine for my trip up to Duluth. As for returning the vehicle, we were given an address to use for navigation to get to the proper return ramp for terminal 1.

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    Budget - A jeep in place of an economy car...

    Budget

    1.2(138 reviews)
    1.1 mi

    I like the Humphrey Terminal at MSP, aka Terminal 2. It's roomy, comfortable, and doesn't have the…read morecrowds or the confusing geography that I find at Terminal 1 (Lindbergh). However, picking up and dropping off a rental car here has been a real "shit show" in my limited experiences. I still remember an Alamo rental that required a late night light rail journey to Terminal 1 because they were closed while flights were still coming in, while offering no instructions on how to get over there. This time around, I chose Budget because I found the type of car I wanted at the right price. Getting the car was another matter. I went to their main Terminal 2 desk to find it deserted, but with cryptic instructions on how to get to their section of the garage. One I got there (after a bit of trial and error), there was no one at that desk either. I was on the phone and ready to shlep over to Terminal 1, when a reasonably helpful guy showed up and ran my paperwork, complete with a dot matrix printer(!). Exiting the garage was a challenge as the exit signs led to k-rail blockage and the truth that all of the check out booths were long abandoned. After keeping my eye on clear space, I finally found a way out. Coming back was challenging in that there was no one to check out the car and provide a receipt, one that I have still not received several days later. The same guy was in the garage office and told me just to leave the car and he'd handle it. The good news is that the credit card charge was in line with my original reservation and that there were no alleged fuel charge or damage surprises. Again, this part of the rental car garage looked neglected and disserted. In between my Terminal 2 experiences was a nice car and a safe driving experience. At the same time and looking over the other reviews (over at least a couple years), you have to wonder if the good folks at Avis/Budget or MSP read or otherwise have any clue what kind of a shoddy operation they provide over here at Humphrey. If I compare my Alamo and Budget experiences here, it truly is a race to the bottom.

    They are scammers & will charge you for fuel at $10.99/gallon. Even though I brought it back with…read more30 miles more range than when I picked it up. Just absolutely pathetic... Then the genius on the phone asked me where I filled up at and what time. I said based on the range at pick up, and how far I was from the airport, fuel price, I filled up before the airport. And I made another stop from filling up before returning to MSP, on a direct path. When I dropped the jeep off, I told the guy the range at pick up and at return, he said looks good, no additional charges. So check your receipts and charges... Just a waste of my time to call and wait on hold and then have to explain over and over with this person whom doesn't seem to understand nor listen much... I reserved an economy car, spend less in fuel, easier parking, and all of that. At pick up I was told they were out of those cars and could give me a small SUV, sure as long as it seats 2, fits 2 bags, and has AC... I received a Jeep Wrangler, 4 door, 4x4, with chunky tires... A best of 17.5mpg and I used the Cruise Control as much as possible.... So I spent probably double on fuel already... Also no jack, no key to remove the spare tire, and the wheels had not been rotated and were worn quite unevenly which made massive road noise... Overall the experience would have been a 4 star had they not tried scamming me for $28 in fuel.... I bet they do this with every vehicle...‍

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    Budget - Very bad worn tires

    Very bad worn tires

    Budget - Chipped paint

    Chipped paint

    Budget - Looooong line (notice the other companies have NO line)

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    Looooong line (notice the other companies have NO line)

    Payless Car Rental - carrental - Updated September 2026

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