I rented an intermediate car for a couple days from this location. It was a great experience. Desire and the rest of the staff were very friendly and helpful. Check-in and pick-up was very smooth. It's always great when they Sentras and Corollas available to rent. The return was good. However, on the return, I wish the signs to indicate which lane to turn into for the return would start sooner. I almost missed the turn off for the return once I got into the return garage. Also, I wish they would put side trash cans in the return lanes like they do in TPA. I would absolutely rent from this location again if I came back to MN. read more

Enterprise Rent-A-Car - Car Rental Near Me - Saint Paul, Minnesota

Very frustrating experience at the Enterprise rental counter. After already dealing with significant flight delays, the last thing we expected was another long wait just to pick up a car we had already reserved. There was a substantial line of customers waiting, yet only one person appeared to be handling check-ins. For a major airport rental location, especially during a busy travel period, this level of staffing is unacceptable and feels very unprofessional. Travelers arriving after delayed flights are already exhausted and trying to get to their destinations; having to stand in another lengthy line because the counter is inadequately staffed only makes the situation worse. Enterprise should anticipate passenger volume and staff the counter appropriately. A reservation should make the rental process easier--not become another major delay after a difficult travel day. Very disappointing experience. read more

Enterprise Rent-A-Car - One person working for the evening is ridiculous. - Car Rental Near Me - Saint Paul, Minnesota

I have been traveling a lot lately and renting cars a fair amount also. On a recent trip to MN, I needed a car for a personal trip to Eau Claire Wisconsin. As usual, I did some research amongst both rental car locations and the TURO app in the area. Ultimately, I decided to rent a car from this airport (terminal 1) Enterprise location. I was pleased with the service provided both at the counter and with the staff upstairs who helped guide me to the car options at the time. First of all, there was no line when I came to retrieve the car, which was such a blessing and the process went pretty quickly too. Then, one of my favorite cars was an option for me - a GMC Acadia. I used to drive one and was happy to select this car for my trip. It worked out great! There wasn't a ton of pressure when I turned down extra insurance and also said I'd fill the tank on my own before returning the vehicle. Returning the car was fast and easy as well. I will absolutely rent a car from this Enterprise location again in the future if the need arises. read more

Enterprise Rent-A-Car - Main Enterprise Counter at terminal 1 - Car Rental Near Me - Saint Paul, Minnesota

I've used Enterprise a lot in Texas, so it was nice to have that same experience here. First time at this location and the service was great - friendly, smooth, and easy all around. read more

Enterprise Rent-A-Car - Car Rental Near Me - Saint Paul, Minnesota

I'm glad I came here after reading the mostly positive reviews. Check in / out was a breeze. My rental car was very clean. The employees were all very friendly and polite. read more

Enterprise Rent-A-Car - Car Rental Near Me - Saint Paul, Minnesota

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I was pleased with my rental experience here. Staff is friendly and helpful on both ends of the rental. The only negative was that they only had one car of the class I had reserved. read more

It looks like it's been about a year, so, time for an update on our experiences since then. I want to take a moment before anything else to express my gratitude for the LOCATION at the airport. In the last few months, I've ridden countless cramped busses that I've waited up to an hour for, just to get to my car & again to get to the airport. I've gained an event greater appreciation for this one. Now, the rest: The app works well. Online reservations are easy to create, modify & check-in to. There are frequent deals to book under & points are added quickly after completion. Online check-in allows you to skip the desk here & head straight to the lot. The upsell push isn't too pushy, just a casual "I can put you in xx for xx more" while heading to your booked rental. There's no push back on decline. Vehicles have always been clean & in good repair. The return is equally as easy, adding little to no time to your airport arrival for catching a flight. It's actually quicker than regular parking and possibly faster that a hotel shuttle. Availability can be an issue (a rideshare driver told us there's a program in place with rideshare drivers & that often means no availability- as they use rentals instead of their personal vehicles- not sure if that's still on place as this was a while back & I can usually get a car now if there are no major events.) Pricing has recently increased & our work discount rarely saves anything anymore, tho it does tack on the insurance, so, small bonus, I suppose. It's also slightly less than rideshares if you're going for just one day & would require 2 or more rides. read more

Had a great experience renting from this Enterprise location while traveling in Minneapolis. The staff was friendly, efficient, and got me in and out quickly, which is always appreciated at an airport. The car was clean and in great condition, making for a hassle-free rental. The only reason I'm giving four stars instead of five is that the selection of available cars was a bit limited, but overall, the process was smooth and convenient. Even the car return was super easy, usually it's difficult to find the rental drop offs but this was a breeze! Would definitely rent from this location again! read more

Top Notch Service! We had a short wait in line to fill out paperwork. We were given a contact number if we had any difficulties. we chose the dealer choice option for the car. The young lady who gave us our options was very friendly and helpful. They were expeditious in checking us out of the parking structure. They had two lines going and they were both super friendly.. Return was easy and there was someone available to remind us to check for belongings and leave the key in the car. Absolutely a pleasant experience from beginning to end. read more

Hello i wanted to rent a car for a student move. we were looking for a specific type of car which could transport the stuff for the move. we went to Hertz and no one could help us. we then dropped at Minneapolis airport enterprise car rental. The staff member Devon helped us. He went above and beyond showed us the various options and which car would be the best fit. Thanks to Devono we decided to go with Enterprise.. He was fantastic. Great service read more

Had a problem with my rental and they resolved my problem IMMEDIATELY when I returned car within 2 minutes! Excellent Customer Service (didn't get the guys name who helped me. Easy process to return - take Tram to Terminal and then you can use sky priority check-in right when you walk in instead of going upstairs if you fly Delta makes it nice! read more

Enterprise was closed at my arrival time and I was sent to their sister company kiosk @National. The service was fast and friendly. The vehicle was perfect! Highly recommend! read more

Enterprise Rent-A-Car - Our rental. Assistance from ms. Tianna was 5 stars! - Car Rental Near Me - Saint Paul, Minnesota

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Enterprise contacted me later to confirm no charges which I appreciate. (Still would think that could have been confirmed on rental return but at least we got to the right answer). read more

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Horrible experience. Stay away at all cost. Never rent here again. Don't know about customer service. RESPONSE: I responded several times to you guys. You just don't keep your promises. read more

Previous to my arrival at Minneapolis airport, I had reserved a midsize car, any car. When I arrived, I was offered a big Jeep Rubicon, which I had no idea how to use. It was a hybrid & I had to ask how to get the windows down! However, once I was on my way, it was acceptable for the week I was there I would've preferred another car, but it did the job of driving around different areas to look for where we wanted to be or to purchase a home. It was very tough for me to get into because I'm short, but when I returned the car, I simply said it wouldn't have been my first choice, but it was OK. Without any further comments, I was given a credit and I really appreciated that because it was an expensive trip and we are thinking of moving out there, so I wouldn't go anywhere but Enterprise, for that reason alone! However, Enterprise needs better signs at Minneapolis/St. Paul International Airport! read more

Nice! Dude at the customer counter was the only one there. One guy for over a dozen people waiting. Wow! He was hanging in there but was definitely in need of help. He sent us up stairs to retrieve our car and that went smoothly. A upgrade and no charge for gas...sweet. The car was clean enough and the overall service was professional friendly. Last words...next trip, Enterprise. read more

Again enterprise did a great job getting us a car quickly,the desk agent was very friendly. We were even able to leave the car with our bags in it to wait for our next person. They made sure we had a window scraper for the ice. All went smooth! read more

On September 22nd I had a reservation for a car. I landed and proceeded to car rental area where I stood in line for an hour to be waited on. Then told I would have to wait an additional hour for an actual car. So in short I am still sitting in the car terminal waiting on a car 3 hours after my flight landed on time. Never again!!!!! read more

We went to Minneapolis to visit family recently. My wife and I rented a car from Enterprise. It was the smoothest transaction we ever experienced. From the front desk to getting the vehicle itself was easy. We delt with Alex and Matt. Both young men were amazing. The customer service was on point and both men were exceptionally nice. Thank you to both of them. It was a great way to start our vacation. We will always rent from Enterprise. read more

Enterprise is above all others. The staff is 90%! Excellent and the ones who aren't are either too new or just the wrong type for the. Job. Never a bad experience with the cars, always new and upgrades are easy to request. I would Uber for two days if I had to wait on an enterprise car to become available, but that's rare. If you've got a problem with someone just politely remind them you travel a lot and could choose any other car company. That usually does the trick. read more

I picked up a rental at MSP and walked the car for damage and had the employee walk the car with me so I can point out all the damage. Everything I pointed out he verified and said it was already documented but I still took pictures of the damage for my own sake. When I returned the car, same thing. I pointed out all the damage and he verified it was all documented. 2 days after my dropping off the rental and I am already back home, some employee from Enterprise calls me stating a portion of the damage was not documented and tried to accuse me of damaging the vehicle. I stated it was already there and verified both when I piced up the car and dropped it off. This person said this particular damage was not documented so I said I will send you a picture of it when I picked up the car with a time stamp so I sent it to him. Have not heard back as of yet but I assume this matter is dropped as I did state if they try to charge me for it, they will be sued. I also alerted my credit card company of this attemted scam for back up. Moral of the story here is always take pictures of any damage before you leave the lot otherwise, these scammers (being Enterprise) will try to make you pay for damage you never did. Needless to say, I will never rent from Enterprise again. Way too many options where they will not try to scam you. read more

Love the Enterprise at MSP. I usually rent from terminal 2 and the staff are fantastic. They make things quick and easy and are so friendly. Bryan G. Helped me on my most recent trip and he was amazing! Definitely will rent again in the future. read more

After 2 bad experiences at MSP - hertz, thrifty - I went back to Enterprise. The staff at Enterprise were courteous, professional, honest (unlike the other places....). They had a car for me in 5 minutes even though I didn't have a reservation. The other deadbeat places had overbooked on my 2 previous reservations and I was stuck with waits times greater than 1.5 hours. Enterprise knows how to run a successful business that serves the customer at a fair price. read more

Enterprise Rent-A-Car is very deserving a 5 STARS for providing me the most exceptional customer experience. I flew in very late well pass 11:00 pm central time, I was exhausted coming from San Francisco, and James the awesome manager, I believe that was his name, just gave the best service. He took my ID, told me my company had already taken care of everything, and in a few seconds, I was upgraded at no charge with my very own 2016 Nissan Maxima for a few days with GPS included!! Then, in less than 10 minutes, I was in my vehicle, heading to my hotel for a "check-in!!" It was that easy!" Thank you Enterprise Rent-A-Car and James the manager, for your outstanding service and for providing me the best experience. I can't thank you enough!! Until then, Cheers! ~ :p read more

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Enterprise at MSP airport. Staff seemed inexperienced. I had to remind them that I haven't given my credit card for charges. I was asked if I wanted to refill my gas on my own which I always do. I was not told my tank only had 6 gallons of fuel, I only saw this once on the road and the gas alarm went off. I ended up returning the car with a full tank which is the usual when I use other car rentals. I have contacted customer service and yet to hear of a response. My Enterprise experience from MSP has been unacceptable and I will not use them again. read more

The experience went pretty smooth. The reason for the 1 star is that we reserved a certain size vehicle weeks in advance. Even received confirmations. When we get to the desk no problem the get our info and confirm our order. When we go to get the car they don't have that vehicle. We could have waited for them to find one on another lot but we were trying to get on the road and had all our luggage and such with us. So we had to upgrade. Typical bait and switch = disappointing. The check in when we dropped the car went smooth. read more

Jeff Charn, Enterprise employee, went the extra mile at the Minneapolis airport today. My wife forgot her phone in the car. We were on our way to a trip to Florida. Jeff called us and told us the phone was in the car, and he ran through the airport and got it to us just in time. We are very grateful. read more

kaylyn b at minneapolis airport extended me world class service she went out of her way which is why i am a life long enterprise customer and will remain so. robert liska read more

We were in Minnesota for the weekend and had a packed schedule so we opted to rent a car from Enterprise. A couple of weeks beforehand, we had made a reservation online which was very easy to do. The check-in process was by no means quick but soon enough, we were paired up in a 2017 Ford Focus. The car was nice, it had only about 3000 miles on it so it was a great ride. The return process was much quicker and easier as all we had to do was bring the car back! We returned our car a little bit before the time we had initially listed in the reservation so the cost was cheaper than originally quoted. Overall, good experience with this rental service! read more

Without ever calling me they have refunded the upgrade fee. Still wish I never rented the car but I appreciate the refund.

I gave this feedback in their contact us section of enterprise.com. They told me it would be 72 hours for a response from their management team. It's been 8 days. I left this same review on Google. Their response was to email them the details. Which I did- it then put me I to the same que and the same email address that I've been with already dealing with and not getting a response from. I can not believe the run around that you are giving me. I've used Enterprise for years. God forbid your respond to a problem. Renters beware!!!!! Extremely disappointing experience. I started in Minneapolis on 10/12 and was supposed to drop off in GRB on 10/18. The Toyota Tacoma that I started with broke down on the highway 25 miles from the closest Enterprise location and five miles outside of the closest town on 10/15. I was an 90 mins into a 4 1/2 hour drive. I called to get a tow truck but there was no solution from your call center to how I was going to get to the Enterprise location. I am the one that had to call around to several Enterprise locations to see if a car was available- why would your call service not do that??? I was under contract with you- why would you not have provided me a way to get to an Enterprise location? Where I was in Wisconsin - there was no Uber or Lyft available- trust me I tried. I had literally NO WAY to get to the nearest Enterprise location. I finally made a reservation with the one in Eau Claire, Wi. The clerk said that as long as I got there by five, he would have a car available. HOW WAS I SUPPOSED TO GET THERE WITHOUT THE CAR THAT I HAD RENTED????????? When the tow truck driver got there, I pleaded with him to give me a ride, 50 miles round trip for him OUT OF HIS WAY. He had to ask his dispatch if he was even allowed to do that! I paid him $100 cash and he said he would be able to take me. So, let me get this straight- I rent a car from you. YOUR car breaks down. YOU give me ZERO ways to get to another car. I, YOUR CUSTOMER, have to BRIBE a tow truck driver to drive me 50 miles round trip out of HIS WAY to take me to a location. I am thankful that he was able to do that. I would have paid him more if I would have had to- this isn't his fault- he is just doing his job- this is YOUR FAULT. To add insult to injury. I paid for a pickup truck $711.98- the only car that the Eau Claire location had available was a Sentra. Not the same class or the same price- yet your charged me the same amount. I got to Green Bay later that evening, FIVE HOURS late I traded the car in the next day at your Appleton location. I wasted MY TIME on MY VACATION, to turn in the car. And again, to add insult to injury, no trucks- only a Nissan Rogue. So again, you charged me $711.98 for a truck rental. I had a Tacoma, a Sentra and a Rogue... but yet I still get charged the same. The overall experience was horrendous. I am requesting the following- My $100 back that I gave the tow truck back the difference in cost between a Tacoma, Sentra and Rogue. A deep discount on my overall bill for my awful experience and my time wasted with your terrible logistics and inability. read more

We came to town to go to Mayo Clinic Rochester and needed a car rental. The airport was easily labeled to find Enterprise Rent-A-Car. The car rental is expensive!! Way more than I've ever paid but it was the most affordable car rental at the airport so I guess prices are just higher here or possible because of COVID. The line to get the car was very long, took about 20-30 min and unfortunately they had their indoor desk closed so you had to wait in the hot parking garage. But they seemed to be training 4 or 5 new guys so I'm sure it will be faster soon. Car is nice. I will update at the end of our trip. read more

Great experience here in MSP. Fluid connection to the airport with no shuttle bus needed. Easy checkout and very nice facility. Upgraded without me even asking. Very solid state of the art building and checkout. read more

I'm a fan of Enterprise. It's an employee-owned company, and it seems like you can always tell with the service. I've always been treated exceptionally. The Minneapolis location was no different. I picked up my vehicle from the airport and headed downtown. While on my trip, I realized I would need a bigger car for some minor hauling I'd need to do at my conference. So I went back to the rental office and was greeted by super nice staff, and one of them walked with me in their lot until we found something that worked. Had another overall great experience with them for my trip. read more

Enterprise Rent-A-Car - Car Rental Near Me - Saint Paul, Minnesota

Easy in & on my way process. The counter check-in experience took hardly no time. I was greeted outside the counter by a friendly salesman. He allowed me to choose what car I wanted. I had a choice between a Prius & a Kia Soul. Although I didn't need the extra room, I went with the Kia. I was out the parking garage in less that 10 minutes. I can appreciate that they were mindful of my time. The Kia drove extremely well & it was clean. Checking back in was quick & easy, too. read more

My boss and I used this Enterprise location for a business show in Red Wing. Coming from Oregon, we were certainly ready to get on the road and get to our destination. There was no line, so we were helped immediately. We got the usual offers for additional insurance and gas that every rental place requires their employees to offer. We went out and checked the car and even though it was 10 degrees outside, we were able to go over it very quickly and get on the road. The staff was friendly and definitely knew we wanted to get out of the cold and get to our destination, so they were quick to get us on our way. Drop off was extremely quick. Pulled in, they checked everything over lightning fast, and we were even directed to where we needed to go so we could get to our terminal. Although I've only been to Minnesota twice (and didn't need a rental car the first time around), I would absolutely use Enterprise again at this location if I need to make a return trip. Fast, friendly service! read more

One of the things I absolutely love about this location is the people! Instead of working with stiff, tired & boring people at other rental car companies... this place is filled with positive energy! Especially Olivia who cheered me up after a long flight in from Dallas... Her upbeat, cheerful, can-do attitude was infectious and made my night! Thanks Enterprise!! read more

Enterprise Rent-A-Car - 2018 Mazda CX-5 with Navigation, Awesome!! - Car Rental Near Me - Saint Paul, Minnesota

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had the fortunate experience of catching a ride back from the hotel to the airport with two fellow Canadians who rented a vehicle. the experience with dropping off the vehicle was absolutely painless, it was actually more painful getting to the drop off part, rather then the dropping off of the vehicle. once we got to the spot, handed over the keys, quick visual inspection and gas level check and we were dismissed. for a drop off at 7am, this group of employees were super happy, friendly, and professional. quick easy efficient just the way I like it. would highly recommend. read more

I would not recommend giving business to enterprise especially this location, the manager was trying to tell me that they can not do rentals without a deposit anyways that's a lie I have rented cars before especially from here then because i have a stby at airport was told I am unable to rent a car as an airline employee save your time and money! Worst customer service I've experienced in a long time. read more

I want to give kudos to Tamara who works at the enterprise Alamo counter in the Minneapolis airport. After hearing about my extended Covid related travel she went into her computer system to try to find a better daily rate to reduce my rental expense which was almost $1000. Given the additional expenses associated with my extended stay, I cannot Thank her and Alamo enough for giving me a discount to make my rental car expense more palatable. Alamo customer for life. They actually care about people. read more