Recently I had to cancel my car reservation for a medical emergency. Sixt initially charged me the full price for the rental. However, after some initial frustration, I was able to explainthe situation in more detail and they gave me a full refund. Restored my faith in humanity -even though they lost money, it was the right thing to do. read more

I rented a car from Sixt at the MSP location from July 23-27. The car was decent, the pricing was reasonable, and the check-in and pickup process was fast and efficient. Unfortunately, I had a major problem after returning the vehicle. On July 28, I received an invoice from Sixt for $614.25 for damage to the front passenger-side aluminum rim, described as a scratch. I am absolutely certain this damage did not occur while I had the vehicle. Unfortunately, I did not think to take pictures of all four wheels when I picked up the car. When I contacted Sixt to dispute the charge, I was told that Sixt was not required to provide proof that the wheel was in perfect condition when I received the vehicle and that documenting the condition of the car was my responsibility. As a result, they refused to remove the charge. This is extremely frustrating. I have rented cars from many companies over the years, but I have never experienced a situation where I was charged hundreds of dollars for damage that I am confident was already present--and then told that the burden was entirely on me to prove otherwise. My strong recommendation: use extreme caution if renting from Sixt. If you do rent from them, I strongly recommend taking a video of the entire vehicle before leaving the lot, along with individual photos of all four wheels/rims and every part of the exterior and interior. Do not assume that any existing damage will be properly documented by Sixt. The initial rental experience was fine, but the way this damage claim was handled has completely changed my opinion of the company. I will not be using Sixt again. read more

Will not ever use SIXT again. There was a live mouse in the car which we found less than an hour after picking up the vehicle, and the customer support and discount we were offered were laughable. The first car we were provided had stains all over front and back seats. Went back to the window, and asked for a clear car. We were provided a different car. 30 minutes after leaving rental facility, we found a live mouse in the car. Immediately called SIXT, and was told because we had not paid for extra roadside assistance, they couldn't help me. They said I could pay for a tow truck, and that was my only option. I was stuck in a parking lot in 95 degree weather with two young children, with my only option being to pay out of pocket for a tow truck. I was offered a $60 voucher after I complained to SIXT, and a $100 discount on my $900 rental bill. Given the incredible inconvenience of the situation, and lack of concern from all levels of the organization, I will not be using SIXT again. Further, the charging ports in the vehicle did not work. read more

On a Friday, around 11 am, the Sixt counter had no queue. No complaint as a couple of the other rental counters had long lines. I reserved a Mercedes C class (or similar as stated). it was "similar" this time as they didn't have a Mercedes. BMW 3 series was available with only one choice for colors. I would've loved anything but white. I usually get a free upgrade offer but this time all the upgrades were paid only-I took a pass and stuck with the Bimmer. Service was friendly and quick. Car was in good condition with lower miles. Pick up of the car was seamless and fast with easy exit from the garage. More inventory and free upgrade given they didn't have the Mercedes would have been good. read more

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Didn't have the car we reserved so they gave us an upgraded car- fair enough but apparently they never have the car people reserve. They sneaked in an additional driver fee- didn't catch that until too late, they overcharged a ridiculous amount for "prepaid fuel"- the car wouldn't have cost half that amount to fill even if it was on fumes. They charged the wrong card- I had reserved it on a debit card and then they required a credit card to take the car- ended up they charged the wrong card. All in all, careless and not responsible or reliable company. Stick with the big names- Alamo, Enterprise, etc. Never again! read more

Had a great experience AT FIRST..they upgraded me for free and customer service was very nice. About a month after my trip I received a damage bill for $650 for a scrape on the rim. I know for sure I was not the one to cause the damage, but had no way to prove it. Either way $650 is ridiculous to fix a rim. I sent it through insurance and still had to pay $225 out of pocket for their admin fees. For sure won't rent here again womp womp 0/10 If you read this review and still decide to rent from them...take photos of the car once you rent it! Would've saved me a lot. read more

Sixt Rent A Car - Car Rental Near Me - Minneapolis, Minnesota

SCAM ARTISTS! Google "sixt driver side rim damage SCAM" !!! I'm not sure where to start. I have rented from SIXT a few times before and it's always been a great experience. Now they must be running some sort of scam. Recently I rented from MSP so I could meet movers at our house for an out-of-state move. Everything went great. I picked the car up after I landed and then parked it in a three car garage by itself, or on the street in our neighborhood that has no curbs while the movers were there. Return the car after five days with less than 100 driven on it. Dropped it off before 6 AM so there was no attendant there. Flew back to our new home not thinking anything of it. A few days later I received an email saying I had scratched the rim with a picture that was very blurry and told that I owed them $614 and if I didn't pay it, I would be sent to collections. First of all, it is physically impossible for me to have damage this car being that I was never near a curb or anything that could scratch a rim which was barely detectable in the picture. When I inquired about it they asked me to send them pictures before I accepted the rental to show that I didn't do it. What? Who takes pictures from 4 inches away of a rim prior to renting vehicle? I responded and asked them to send me a timestamp picture prior to the rental of the same area to prove that whatever they were deeming as a scratch was there before. They did not respond. They just kept sending me more emails saying I needed to pay. I responded five times asking for information and they continually threatened to send me to collections. The repair itself was only $300 and there was a fee for whomever took the picture and said that there was a scratch. This is clearly some sort of scam I would suggest using Avis enterprise or any other reputable company other than SIXT. I will be reporting this to the Better Business Bureau as this is clearly not an ethical business practice. Embarrassing that they didn't respond after over a month of me inquiring. Guess what I paid because I didn't want it to impact my credit, their threats and bullying worked. They stole $614 from me. read more

Never again! I had a horrible experience with this company. (a negative experience for the 2nd time) I had parked the car, and it wouldn't lock. After 2 hours on the phone with three different "costumer service" agents, and an additional fee of $70, I was told to return the car to the rental company at the airport. When I got to the airport, I was told that the car was unlocking because the key was in my hand, close to the door. (it was a "smart" car) Not acceptable, completely unacceptable, horrible costumer service. read more

DO NOT TRUST THIS COMPANY. YOU HAVE BEEN WARNED. MAKES FALSE CLAIM. 11/19/25. This company is obviously doing this scam very openly judging from all of these reviews.They are also trying to get me to pay for a damage that never occurred. I have taken photos of the vehicle as soon as the employee gave me the car and there was already a scratch in which they claimed I did. read more

Sixt Rent A Car - This is one of the photo I took as soon as the employee gave me the car and as you can see, the scratch already existed. - Car Rental Near Me - Minneapolis, Minnesota

We actually had a pleasant experience. The car we rented was not available, Ayah upgraded us in a very timely and professional manner. Ended up with a BMW3, very comfortable ride. Drop off was very smooth and appreciated the help of Ruben. Both of these young men should get a call from their district Manager and told that they did an excellent job helping out two seniors on Jun 09, and June 14, 2026. It is refreshing to have kind and helpful customer service. Thank-you. read more

SCAMMERS. Tried to accuse me of damage to the vehicle after drop off. I had taken pictures of said damage at PICK UP luckily and emailed them connected to the claim-they replied that this didn't prove anything and wouldn't be closing the claim. I then had to be on the phone with an unprofessional and unqualified "representative" for 40 min only to send the same exact pictures and have it dismissed. This company is a scam and will also hold your THREE HUNDRED $ deposit for 15 days when they claim 3-10. read more

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I would not recommend this company. They told us we were good to go when we returned the car and then two weeks later they accused us of damaging the car and billed us $400. They did not send date/ time stamped pictures and it was a complete lie that we did damage. We had the car for less than 8 hours. Proceed with caution . They have a class action lawsuit against them! read more

They added about $300 to my final fee for "something". I hope it ends there. I wish I had checked their reviews beforehand.

Worst car rental experience of my life. Just spend the additional $20 and go with a big name company at MSP. They are not open 24 hours. My 1150pm flight was delayes and Sixt was closed by the time I landed. I had to then rent from Enterprise at 1am. Sixt would not let me cancel my reservation or refund my money. It was a nightmare. Their customer service is horrible. They are horrible. 0/10 do not recommend. read more

I do NOT recommend using Sixt, and we will never use them again. There were issues from the start--when picking our car up, we were aware we could get either the car we selected or a 'similar' one. They didn't have the car we selected, and the 'similar' car was actually not similar and and was a downgrade from what we paid. After returning the car, they sent an email claiming there was damage to the wheel rim. The majority of our trip was in the country with no curbs, and we know we did not cause the damage. If you are misguided enough to rent from Sixt, our advice is to take video and/or pictures of the rental when you pick the car up and when you drop it off so you don't get scammed. read more

Sixt filed a claim accusing me of getting T-Boned causing a "Superficial Scratch" that they are now charging $1020 for. This was after I received a confirmation receipt that says "NO NEW DAMAGE" was found. They have not returned emails or calls. A formal complaint with the Attorney's General Office and Better Business Bureau has been filed. read more

Will never rent from them again. Arrived with key drop, no one there. Never took possession of car. Calls go to great void. Horrible customer service. Joke of a company. Horrible. Rent at your own demise.​ read more

I rented a full-size car for the week five nights and six days for $300 for a full-size car when I got to the counter, they gave me a choice of a mini Cooper or a BMW 2 series both of these cars I would say are maybe midsize and wanted to charge me more money for the BMW absolutely nuts don't rent a car from this company in Minnesota. They will rip you off. We had five people and five pieces of luggage and they told us it would fit in one of these vehicles. I don't think so. We'll never rent from this company again. read more

Sixt is guilty of bait and switch practices. I accepted their online offer to a $180 rental in Florida. I comitted to renting it from their web page. Upon our arrival we were treated as though we were a walking customer (without reservation). Instead of a Celica sized car they provided a midget sized car. I accepted the downgrade to a but I did not notice that they slipped in a $$250.00 upgrade fee. Upon our return home I reached out to SixT. Their customer service representative feels they do not owe an explanation because I signed the rental papers. Note: this was the off season. We needed a car. This is not a budget friendly start up company. Apparently, it is a company wide problem. One they refuse to acknowledge. read more

With all of the rental cars I have rented in my life, I have never had to pay for a tiny scratch that did not occur while I rented the car. I will never rent from Sixt ever again. I will now also record a full and extensive walk around before ever driving off in a rental car. Absolutely ridiculous. read more

I have a flight this afternoon to Minnesota and I had booked a 7 passenger car to accommodate my family about a month ago. Yesterday, I called to find out what the cancellation policy was, as I had a family issue came-up. The customer service rep I spoke to yesterday advised that there was a cancellation fee, though that fee wasn't disclosed. I asked that my reservation be held until I worked out the family situation. The call ended with my understanding that the reservation was held, and that I could call back if I needed to change anything. Thankfully, I was able to maintain our trip today, but when I went to check-in this morning, the booking showed a Compact Opel Astra, which would be totally insufficient for the needs of my family on this trip. When I called customer service, I was advised that a "colleague" of the customer service team cancelled my reservation yesterday and I was being charged a cancellation fee. When asked if they could restore the reservation, I was told it could be done, but I would now have to pay over $1,000.00. I have never done business with Sixt before, and I cannot understand how they canceled my reservation on a inquiry call, then tried to charge me double to fix their mistake. Further, I understand that not only is my reservation cancelled, but that I am going to be charged $200.00 for their error in managing my reservation. Thankfully, I've been able to reserve another vehicle with another carrier. I was told by their customer service that if I want a refund, I need to send them and e-mail and they will consider waiving the fee. Anyhow, since they made me write the situation up in an e-mail, I'm posting the issue here so other consumers can be aware of how my situation was handled and make a choice to do business with them. Sixt may be a fine company, but this is my first rental with them and it hasn't been a good experience. read more

The worst ever...Please, read the reviews of this company: it has a similar complain: You return the car and later they email you asking to pay for a damage you did not do. This happened with me. Most of their reviewers have the same issue and you go for a big hassle with them...Be careful...they are not honest at all. read more

This is for the downtown Minneapolis location. While the base prices are lower than other companies, it's a similar situation as budget airlines = fees, fees, fees that add up to inconvenience. Reservation change fees (the worst), extra driver fees even if a domestic partner, no 1-2 hour grace period for returns. Return it a day early? - pay the same price as if you still had the car. Lastly, they show a screen with your costs which was very unclear & left us untrusting & wondering if we were being cheated somehow. Our customer agent was unfortunately stiff, bored, & unfriendly. We will not be returning. Enterprise experience is worth a few dollars more on "base" price. Car was fine & new. read more

I think this company gets a lot of hate because it's young but from my personal experience the customer service has been great and the cars have been some of the nicest options available. Almost always exactly what you booked online or better. 10/10 would recommend because for price and what you get it's a very good experience. I hear a lot of people complaining about booking issues but I don't know I feel like it's a You problem because everytime I've booked I've double checked and made sure I got a booking confirmation and it was fine. I'm currently in a BMW x3 and it does spell a bit like cigarettes but that's also not their fault because you're not supposed to smoke in these cars and people are ruining them by doing so. Some crack head lady probably felt cool for a few days smoking in a new BMW and now we have to pay for it. read more

Beware of renting a car from this business. I had my experience with this company at the Minneapolis airport. I returned the vehicle full of gas and with no damage whatsoever and walked with the attendant who also said everything is good please sign here and Thank You. An hour later I received a text from them stating "new damages" please cooperate in this matter. Called them and spoke to the claims department and they said minor scratches do not worry about it. Next day I get an estimate for over $1000 to repair. Total nightmare! I feel that they are doing fraudulent business practices. i called them again they said oh the case is closed you owe nothing. My advice is to go with a reputable company not this one. read more

They insisted we buy insurance although we bought it through Expedia, and spent way to much time trying to upsell us on a more expensive car. The car we reserved was not available either. The change oil warning light was on the whole week, 2500 miles over! Will not be coming back to this rental company. read more

I was one of the thousands of airline passengers impacted by the Crowd Strike software update that triggered a global IT outage, beginning July 19, 2024. My July 21st flight was cancelled three hours before departure and re-booking options through the airline were not able to get me home in time for work on Monday. Greyhound buses were sold out so my only option was to rent a car. As expected, rental car options were limited. What was not expected was the price gouging by the rental car companies, including SIXT, with outrageous One Way-Fees. SIXT charged (and taxed) a $700 One-Way Fee! I had my rental car for approximately 12 hours and paid $1601. You really know how to take advantage of desperate travelers. Shame on you. I contacted SIXT customer service and they basically said "too bad". I submitted a PRICE GOUGING complaint to the Minnesota Attorney General. read more

I reserved a car at the airport and paid for it in advance. When I arrived at the airport, Sixt said they would not accept a security deposit from my debit card. I argued there was nothing on the website that gave me notice of that. The clerk agreed but said they would not refund the amount I paid for the car because it was after the cancellation deadline. read more

They tried to charge me for smoking and I'm not a smoker and Miles I never drove. I paid for extra days and a layer drop off and they charged me late fees, I would not recommend this car rental to anyone. They seem very helpful at first rental and then rip you off, I'm a disabled vulnerable adult and there taking advantage of. read more

The check in process requires that you complete an online check in which I did and it did not work. I was supposed to receive a code that would allow me to get the keys to the car efficiently, huge failure here. I never received any code and had to wait in line 30 minutes to complete an all out check in at the rental counter something I have never had to to at National or Budget. Then I did not get thecar I reserved, I received an "upgrade" that was cramped and uncomfortable. Their response to my complaint about the car is that it is in the same size class as the Camry that I wanted. That may be but the interior room certainly is not in the same size. They asked for a review so I gave them one which was not a good one and they followed up with an email that I caused damage to the front of the car even though the agent that checked the car back in stated "everything looks good" and then they wanted me to complete a damage report for something I had no idea about and I had paid extra to cover any "damage" with a $0 deductible. HORRIBLE CUSTOMER EXPERIENCE! read more

Not sure what the letters "SIXT" stands for, but the "S" must stand for Scam-Artists. 1st car reeked of marijuana - but was promptly given a new one. At the check-in counter, I was told that because I flew United Airlines that I could upgrade for a TOTAL cost that would be less than what I ALREADY PAID for the car. Turned out, it was an ADDITIONAL $100. I was blatantly lied to, and I am very angry! Finally, at the car rental return, I realized I had forgotten to fill up the tank with gas and told the attendant that I would leave and fill up the tank so I wouldn't get overcharged. He told me that I didn't have to because I was only a little under full. He even showed me on his handheld console that my check-in was finalized and they would be $0 of additional charges. Of course, it turns out that I was charged $75 because I didn't fill up the tank. Again I was lied to and I am angry! NEVER AGAIN WILL I USE THIS DUPLICITOUS CCIMPANY! read more

Went to pick up my reserved car. Agent said he could not rent to me because my diver's license had a small crack on the side of it. I told him it worked fine everywhere else including TSA security, and he had the balls to say "well TSA doesn't care about security, but we do". REALLY. I had to go to the Hertz counter and pay a much higher same day rental price... and they had no problem with my license. Who knows what other wacky requirements this company has. I have canceled all other reservations I have with this shitty company! read more

Updating my rating as I was able to get the matter resolved with customer service. They removed the additional fee after further investigation. I do feel should not have been charged in the first place but am glad that it was resolved. read more

I do not recommend this company for car rental. They will try to collect for damages that was not done by you. Even if you provided auto insurance to them, they will come back saying you didn't and try to collect for damages. There are better options out there. read more

Do not rent from this company, they are scammers. We flew in on Tuesday and had a week rental. The night before, our sister in law passed unexpectedly. When we picked up the car, we told the agent what happened and were told if we needed to extend, just call. Car was supposed to go back tomorrow and my hubby called this morning to extend and told them we are listed in the obit and needed to extend till this Sunday. This morning it was an extra 160.00 to extend till Sunday plus daily rate. Just called now and it's 199.00 extra plus daily rate. I will never rent from a dishonest company like this again. We will return tomorrow and rent from someone else. read more

I read your guidelines and I was on this trip, as in all other times that I've rented from Sixt, compliant with all of the terms. Your agent's refusal to deliver the vehicle as contracted for was unacceptable and created a major inconvenience for my wife and me. read more

Last I left you, I had received an email that I hadn't returned the car and would be charged for late days. Since there is absolutely no way to reach the office you rent from, the best you can do is email customer service. I did that, explaining that I had returned the car a half hour early with a full tank of gas as required. The standard reply, from an email box to which you can not reply was "This message is to confirm that we have received your email and one of our dedicated Sixt agents will be getting back to you very quickly - just like our speedy cars!" It is now four days later and, amazingly, I have not received a reply. I did receive another email that said I still haven't returned the car. Next, I received an "invoice" saying I had returned the car two days late, charging me $130 more than my rental agreement. The email with the invoice said it was returned two days later at the exact time of day I had returned the car, that it was full of gas, but the odometer showed an additional 85 miles we're driven. I sent another email to customer service. This time I attached my photo of the dash showing the gas gauge and the odometer. The photo was time and date stamped. I also attached a photo of my airline boarding pass and suggested to them it would not be possible for me to keep their car two extra days as I was on an airplane to Phoenix. The next communication I got was a CORRECT invoice with the correct return date and time as well as the correct mileage. Case closed!!! But, I still haven't heard from SIXT. And I still will never rent from them again. read more

Rented cars from this company multiple times in multiple cities and countries under the same account, same drivers license, and same credit card. Today, have a prepaid reservation, but they won't honor it because the name on credit card (a nickname) doesn't match the name on drivers license. Ridiculous. read more

At first I was impressed. Check-in was easy. Our car had a recall, so the agent gave us a free upgrade. And check-out was so smooth. BUT. One month later I checked my credit card statement and saw an additional charge from SIXT for $121. When I inquired about it, I was told it was for tolls. SIXT sent me an itemized invoice. I looked up the bridges and freeways indicated on the invoice, and noted they were all in New York City. The problem? We were in Minnesota. Obviously, fraudulent charges. They issued an immediate refund, but we receive no apology, no explanation, and no offers to accommodate us for the time required to fix this. read more

Amazing experience! Worked with Nesly for my granddaughters wedding, and they were so so helpful in matching my needs and working with me.