Kendra was super easy going and nice. Explained everything and helped me feel comfortable with my rental. She was very friendly, also. Super cool. I don't understand the reviews, but people always leave bad reviews when they have a BAD experience. Never a good one. I'm here to say come here and get your car, don't do anything stupid in it, and go about your day, read more

They are horrible Horrible customer service Horrible manager Kendra something. Beats me how she keeps her job. Horrible...go somewhere else. You will be over charged and trying to get refunded is impossible because they don't know what they doing. Manager has no clue what she's doing. read more

They are getting a 1 star because it won't let me leave negative stars. I arrived at 8 a.m. on 5/12/23 to pick up my car only to have a note on the door stating all area Cincinnati stores were closed, call the airport, sorry for the inconvenience. What the what???!!! Called the listed phone number 5 times, no answer, rang so long the call dropped all 5 times. This left me scrambling as we were leaving on vacation that morning. Other customers were there, 1 who was there the day before and had the same thing happen...so they KNEW they weren't going to be able to rent cars. Someone from Hertz called me at 10:15...over 2 HOURS after my scheduled pick up...sorry too little too late. Gonna be hard pressed to EVER rent from Hertz again! read more

DO NOT BOOK HERE. I PROMISE, YOU WILL HAVE ISSUES AND NO ASSISTANCE. The reviews below are not exaggerating, i wish I would have seen them prior. Check out the other location. World of difference. If I could give this place negative stars I would. I truly believe they need to be shut down by the BBB. I rented a car and arrived and was told there are no cars available, and that a car never will be available, and was told good luck. Because of this I am left stranded and hoping for a miracle. The "manager" at this location, the same woman stated below in the other reviews, still works there. Unacceptable the way she speaks to customers, hangs up on them, and keeps them on hold for over 30 minutes multiple times. And Kendra, if you're reading this, I'm sorry for all the pain you must be going through to speak to people the way you did to me. I hope you find your happiness. read more

DO NOT RENT FROM HERE! If I can give them a 0 I would! The branch Manager Kendra was EXTREMELY RUDE AND UNPROFESSIONAL! They messed my rental up and did not care at all. She had a very nonchalant attitude/demeanor and continuously cut me off and proceeded to talk over me! I went to another branch because they were extremely unprofessional and don't seem to care about their job. read more

I have rented Hertz cars for 20yrs and from this location for the past 5yrs, 3-4 times per year, minus covid time for both personal and business reasons, as my employer has a corporate contract with Hertz. Never had any issues. Cars were always good, customer service very good. I rented a car this past week, for a one week trip to visit my mother. The car was fine, no issues. When I returned the car, I gave the key to the customer service person, he said all good and didn't ask to see the car or record mileage, which is what they typically do. After returning home I saw the receipt online, there was a $400 vehicle damage charge. I called Hertz and they told me it was for smoking in the car. I returned to the location to dispute the charge. I was not shown the car but they produced photos of either some other car or the car I had where someone placed a cigarette butt on the floor and ashes all over the car! I have never smoked in my life and the only person that was in the car at any time was my 90yr mother who has never smoked either. Either this was the case of mistaken identity or there is some sort of scam happening there. I've called customer service waiting for a return phone call. Once the charges go through, I will dispute with my credit card company. Really, if I were a smoker, would I be so careless as to leave a cigarette butt and ashes all over the car? Wouldn't I have at least tried to clean it before returning the car? I will never return to this location to rent a car from Hertz for personal trips. Unfortunately I have no choice for business trips. read more

Unethical. had a rental scheduled for 2 days with Saturday return during their hours of operation. they called me the day before pick up to tell me they were closed on Saturday (despite their advertised hours) and wouldn't be open until Tuesday (Monday was a US Holiday). They wouldn't allow me to drop off on Saturday via a 'lockbox' and wanted to charge me additional for the rental due to having the car through Tuesday. Avoid renting from this location. read more

When we arrived to return rental we just found a note saying all Cincinnati Hertz were closed and call the Airport Hertz. Calling the number provided it was recorded line and disconnected. There were others like us to return rentals, others to pick up reservations. This was a terrible experience for myself and the other customers who were there. I will most definitely use Enterprise next time. read more

Horrible customer service.pre Paid for a rental and didn't come exactly at noon so they rented the car to out. Had to redo my reservation and they added $400 extra to my original amount so I canceled. read more

Where to start? The rental process was easy. My husband set up the rental through AAA and I went in and pick it up. The staff was friendly and even gave me a free upgrade when the computer wouldn't take the info for my rental. The problems arose when I started to have problems with the car. I called the 800 number and was told I wasn't on the contract so they couldn't help me. The rep laughed at me when I asked for a manager. The manager in turned said he couldn't help me, but I could take their car to a tire place and have then look at it...at my expense. Luckily I managed to get the car turned back I'm with no incident. All of this took place on a weekend. The only reason I'm even giving this 3 stars is because when my husband called the store on Monday to make sure the rental was closed out he told the manager about my problems. The manager comped the entire rental. It was great the manager went out of his way to help us. But after the stress and frustration of that weekend, I'll be hard pressed to rent from then again. read more

We rented a car on the 20th of November for 10 days. We were given a car that was not prepared. The maintenance required light flashed on the dashboard and the wipers would not remove the snow, greatly reducing visibility. We returned on the car the 23rd and Hertz stated they would cancel the contract. They said it would take 5 to 7 days. It has been 10 days. Our bank reports they do not see a merchant release. Hertz states they cannot get the bank to release the money. This has been the conversation back and forth for three days. 1) it will take 5 to 7 days 2) They cannot release the money the bank holds 3) They don't see a contract The contract We paid $462 deposit. Our bank states they do not have a merchant release. The office staff were so so friendly... one kept insisting it would take several days and that it was the bank that held the money. This is not the case. The manager said it should take 1 to 2 days. This is not the case. They sure like to hold your money. Good Luck !! read more

I just spent the last hour in total dismay at the appalling customer service exemplified by branch manager Kendra Smith at the Hertz Local Edition. We placed the reservation for a full size car. The plates on the rear of the vehicle the letters were only partially visible. We are driving in the evening and we were very concerned about the visibility and legal liability to have plates improper on the vehicle. Ms. Smith was extremely rude and unprofessional. She was not willing to provide another level of supervisory support for our concerns. We called Hertz customer service center while we were in the rental office but she was resistant to talk with the customer service representative. When the representative on the line referenced a bulletin directing first come first service Ms. Smith again refused to resolve our safety concerns, several significant scrapes on the body of the car and the exterior of the car was dirty. We are National Gold Club members and have chosen Hertz for the efficient and professional services at all other locations. This manager is a disgrace on to the Hertz brand. This was more becoming of a independent corner junk car rental than a global brand. I would appreciate a timely response and an apology from Ms. Smith. We are paying customers and she did not provide anything close to service. read more

Hertz Rent A Car - Car Rental Near Me - Cincinnati, Ohio

I don't know where to begin. You remember Planes, Trains and Automobiles? I would have rather had that guys experience than mine. First off, these people do ZERO inspections on their vehicles, if so I wouldn't have had the problems that I had. Picked up the rental from the rude Alex kid, he informed me that they are closed on Sunday so I will be charged until Monday, sucks but it is what it is. Was going on a short 2 day trip to the Pocono area of PA, got to PA, but when I went to start it, nothing. Classic dead battery, only problem is I was nowhere near my hotel, in the middle of nowhere and the we were 30 minutes from everywhere around us being closed for the night. Called the "help" line, 183 minute wait before we can even speak to someone. I froggered across a 4 lane road to get a jumper at a hardware store, got in at the nick of time and was able to jump the car. The next day, same issue. Called the "help" line, waited for over 2 hours, informed that they didn't have anyone in that area who could help me. I'm in a populated area at this time btw, she finally finds a place that can help me, and right as she is going to set it up, disconnects me. Try to call back, informed there is nothing they can do, I must wait over 2 hours again, apparently there is no supervisor you can speak with, you just have to spend your entire trip on the phone trying to get help. Couldn't go anywhere because the car won't start, finally got it jumped off of my pack so I could drive back home, ruining our entire trip because we can't use the car we rented. Couldn't turn the car off because we knew, it wont start again. Tried to start the car on Monday morning, obviously dead, cannot get it to turn over no matter what. Called the local Springdale branch, guess who answered? Rude Alex who couldn't possibly give two Sh*ts about anything. Told Rude Alex of my dilemma, Alex says call the "help" line and hangs up on me. I call back, once he realizes it's me again, hangs up again. This goes on a few times. ALL I'M TRYING TO DO IS RETURN THIS POS! I have to jump it off of my car, took 15 mins to charge the battery enough. Finally got it to start and drive it back to the local Springdale branch, car had others issues than just the battery btw, not sure what they were but they weren't my problem. Alex is very lucky that I didn't put hands on him, but being the gentleman I am, I didn't wad him up like a used paper towel. In closing, if you need a rental vehicle, I would seriously suggest never ever ever using Hertz and specifically this branch. Hopefully it's shut down soon so no one else has to go through what I went through, and maybe I run into Alex when he needs help one day and I can extend the same courtesy shown to me. read more

I would give zero stars if I could! I picked this Hertz because my husband had used them several times last summer and we appreciated the customer service. This time everything was fine until I returned the car and the assistant mAnager told me that there was pet hair on the front passenger seat and I would have to either take it up the street to a car wash or they would charge me $50 for cleaning. I rented the car to take my two daughters to look at some colleges. There was never a pet in the car and the seats were made of a clingy almost spandexy material that attracted lint. The manager even admitted that but insisted this was my problem. I can only surmise that a coat or sweater my daughter was wearing shed a little on the seats. But I've never returned a rental car and had this issue. Will NEVER rent from them again!!! read more

They were very helpful for one of my older policy holders who had a wreck. The manger Kendra Smith was very nice and helped him out. Randy Grimes State Farm Insurance read more

Flat out dishonest!!! This location pulled the old "Bait and Switch" on me big time. I specifically rented a Dodge Charger and received confirmation receipt with the a pic of the car and charges no fine print. I get there and it is a Chevy Malibu (same price). Then they go on to say "This location has NEVER HAD A CHARGER there!!!!!" It is one thing if they sold out, but this location NEVER has had one yet advertises they do, and charged me full price for the piece of crap Malibu that does 0-60 in 3 days! Deliberate dishonesty!!!!! Please stay far away as possible from this place.... read more

This Hertz location should be avoided at all costs, rented from here, picked up after dark, right at closing time. As soon as the headlights started hitting the windshield, you could tell someone wiped it with a dirty rag, rearview mirror was worse, looked like someone wiped it off with the same rag they wiped butter off the table with. The seats were awful, stained on both sides. headliner and visors were also stained bad. Called Hertz, this was a huge waste of time. Spent 30 minutes on the phone with them and all they could come up with was me driving an hour to pick up something else. Who knows what kind of shape it would have been in!!! Never again!!! Go to Enterprise! read more

Are you kidding me. They had exactly one car available for us, which somebody took out to drop off a customer. Had to wait half an hour extra because they literally had no other cars to give us. Ridiculous. read more

I have rented from Hertz quite a few times but this last time was a disaster. Even though I had a reservation for a full-size car, when I arrived they had no cars at all. I was asked if I wanted to go to another location up the road and I said yes. When I got there they had a midsized Elantra but they kept telling me it was a Corolla. Not a big deal but if don't say Corolla if it isn't. The agent at the new location also told me it would be $13 a day for an additional driver. I told her I have never paid that before. She said well it is $13 a day. I didn't know that when you have AAA that fee is waived and apparently she didn't know it either. Then my cost for the rental was going to be twice the amount of my original cost because she said that the rates are just higher here. I didn't think that was a good enough answer. So I told her I want to go back to the original location. Long story short, I ended up leaving town 2hours later than planned b/c I had to wait for a vehicle to become available. This was the only time I have experienced anything like this @ Hertz. read more

Be VERY careful when renting a vehicle from this location (Sharonville) and probably Hertz in general. if you are returning the car on the weekend. If the office is closed when you return the vehicle and put the keys in the drop box (as is instructed) they will charge you for the entire weekend. This is contrary to what I was told when renting the vehicle. When reminding them that I returned the car on Sat they said to read the contact (which I should have done but I took the word of the manager) and that weekend returns are charged through Monday morning. Then when I complained about the charge they strung me along pretending to take care of the issue. They did nothing! read more

Rent anywhere else- even if it costs more. I had an incredibly disrespectful and unbelievably offensive experience with the manager (Kenrda Smith, as others have indicated) of this location. Upon arrival, we were told that we would be forced to pay for an additional day because the location was closed on our return date (while another customer, returning on the same day was informed of the drop box for return...like is available everywhere). After derogatory treatment from Kendra, she then pulled out her phone to record the interaction, and informed us that we needed to wait in the lobby for an hour before we were allowed to have our car. The car was waiting and ready, but she told us that it needed an oil change, and then said that she did not have time to perform the inspection to release the car. She also would not issue a refund. We ultimately had to get our money back through the customer help center, and left without the rental car that we had reserved and paid for. We are, and remain, completely speechless based on the level of unprovoked disrespect that we experienced by the manager of this location. I am dissatisfied with the one star that I had to enter to leave this review, as that implies that there was something that was okay. Please do not rent from this location- under any circumstances. read more

We booked a car at this office through AAA for my wife. A mistake was made and the rental was put in my name but the office took her info dealt with everything to get her on the road. The only problem we had was that the change in names did not get to the corporate people. We had problems with the 800 service line and my wife got laughed at by a service representative when asking for a supervisor to try and resolve the problem. She posted to the Hertz Facebook page where her complaint was summarily removed. The staff in this office were great, however, and when the office manager heard of our problems he took care of more than his share. I called to try and find out what happened and get the bill closed out so the hold money would go off my credit card. After hearing of how my wife was treated, he comped the rental. I was shocked and this manager's efforts are the reason we will consider renting from Hertz again. 4 stars only because somewhere info wasn't updated and that can happen but there is not way, after hours, to contact the individual offices to get such a situation corrected so we had to wait until Monday since it was a weekend. My suggestion is to check the names and paperwork thoroughly before leaving if someone else made your reservation for you, even if it is a spouse. read more

I will NEVER rent with HERTZ at 7029 Dixie Highway or at the Hertz location 1610 E Kemper Rd. Cincinnati,OH again. Hertz customer service is HORRIBLE from the corporate office all the way down to it's locations!!! I reserved to have a mid-sized car for the 4th July weekend in a week in advanced. I go to pick up the car on Saturday @ 9 am that I reserved and they DOWNGRADED the type of car that I was suppose to receive. They did tell me they would adjust the rate based on the car which would have been fine if I needed an Economy car for my vacation, but that's not what I needed. I then asked the rep to call another location which is the Dixie Highway location to see if they had any mid-size cars available. They did so I drove over to the other location only for them to tell me that the same size rental that I reserved in the first place would be double the price and they were going to charge me for an extra day just because I wanted to drop the car off on a day that they were closed. July 4th even though they have a Dropbox. I accepted the higher rate and price because I was already an hour behind the time to leave for my vacation, so now Hertz has caused me to lose extra money and time that would have never happened if they would of took the time to accommodate their customers. I called customer service only to be transferred to an incorrect Department (roadside assistance) then was told that no one was available to fix my problem on a Saturday at 10:30 AM. I returned the car on the SAME day that I reserved it for instead of the date she told me to return it which was a day extra. I called customer service the next day to speak to someone about this problem only to be told no one is available to fix the problem and that she was going to schedule a call back i waited for her to find someone and the call gets disconnected!!! At this point I decided to go up to the Dixie Highway location to speak to someone and he told me all he could do is refund me was $50 dollars off the rental they charged me double for. That was unacceptable for me considering the fact I got the same car that I reserved at another location. After going up to an location calling the other location and calling customer service 3 times my problem is supposed to be resolved by Friday 8th 2016..I will NEVER use this company again for vacation, bussiness or even personal purposes and will make sure my friends and family won't make the same bad choice... read more