Booked a car online, location was closed when I arrived to pick it up. No answer, waited 20m and had to make arrangements elsewhere. Very frustrating. read more

we got a car from Hertz to make a trip to the East Coast. Super helpful. Give me all the information I needed and wished me a safe trip. Returning the car was super simple. I didn't have any problems. I would highly recommend them. read more

Manager Daniel was phenomenal in helping me find a car that I needed last minute. After dropping the car off at another location, there was a billing issue that Daniel helped to resolve. Greatly appreciate his help and excellent customer support! read more

We had fantastic service and a great car. We rented a mid-sized SUV for two weeks before the 4th of July weekend. The price thru AAA was very reasonable, and the office was much more convenient for us than renting at BSA, since we were mostly driving between Franklin and Columbia. The office staff was extremely courteous and helpful. We'd rent here again anytime we're in the area. read more

Horrible customer service. Takes reservations without having cars. Called me at 7am to cancel my reservation (2.5 hours prior to my pickup time). So now, I'm left stranded and my prepaid reservation cannot be fulfilled. Employee was very rude and hung up on me. Would not recommend read more

Branch manager Daniel Lepage was horrible. Worst customer service experience ever. Go with Enterprise.

I usually rent from Enterprise but they didn't have any cars so I ended up going to Hertz in Columbia and I'm so happy I did! I will definitely be coming back! Brooke was great and made renting a car quick and easy! Also the prices were much less with a great selection of cars!!!! read more

1 star is way too generous for this establishment. Also calling them an "establishment" is too kind!! This company/location, is nothing short of a peanut-gallery gone crazy! I split my time between TN & my main home and often need a rental car. I have gone back-and-forth between Enterprise and Hertz. On this occasion, I needed it one way from Columbia to the Nashville airport, so I picked Hertz & I booked my reservation online, received my confirmation via email & started my 1 mile walk up to them on this beautiful 95' day, & included my fur baby (and before you come at me, I did have her water with us as well as her wet bandanna, around her neck). My pick up time was 1pm as I had a 5:30pm flight. All timed perfectly since I have done it several times. However, as I got closer & rested a few times &'realized I was about 5 minutes late. So (Common Courtesy) I called to let them know I would be there in a few minutes & gave them my name off my reservation. To which they informed me "Oh I'm glad you called, we don't have any cars & we were told we can't do any one-way rentals to the Nashville Airport till Mid-Aug or so" !!!! WHAT!!!! I couldn't believe what I was hearing!! No follow-up phone call~ no email ~ nothing!!! Would you not be able to figure out, that IF someone is renting a car they are typically gonna have a hard time getting to & from a rental car location???? So would it not be Common Courtesy to call BEFORE they walk up to your front counter, & telling them that you do NOT have a car for them, the one THEY reserved and got a confirmation for?!?!?! WOW!!! But he proceeds to tell me go ahead finish walking up, we'll give you a ride back home! Well that's NICE!! At this point I have no choice. I'm hot, tired and I'm mad. When I do finally get there, there is no sympathy, no remorse, and no apologies or explanations, for what happened.! The lady simply gets a set of keys and said she'll drive me back home and just walked outside, but not before making me stand outside & wait again, because she's "going to go get another set of keys because she wants to take one of the cars that has not been CLEANED yet" because of " the dog"!!! My 30 pound hypoallergenic, doodle. REALLY??? I was absolutely floored! After their mistake, and their unprofessional way of handling it, it was OK for me to sit in a dirty car, while she was wearing a mask, to drive me back home??? it was so rude and unbelievable. As you can imagine the drive back was awkward, at which point she commented " you must not live here"? I had to tell her, YES I do!! but after reading some of the past reviews, I get it now and it seems like this is familiar practice for them ! I would not recommend them for any rental car needs, I will stick with Enterprise from here out, and I would refer anyone to Enterprise over this group of (rude) clowns!!! read more

Hertz doesn't even deserve a 1 star review at the Nashville Hwy Columbia, Tn location... I was calling around for quotes, and they were $800 more on a rental than their local competitor... They advertise the "best guarantee prices," so NOT TRUE... ... Once I voiced this to the employee, there was no negotiation that took place or further discussion... Jim wasn't budging nor apologetic for the increase in price... I will never contact this place of business again, and I will share my unhappy experience with people that may not see my comment on Yelp... My advice will be to steer clear of here and refer to the one I suggest, in which gained my business. read more

Yesterday I prepaid online for a rental car pick up at 5:00 PM today and got a confirmation email this morning. I was dropped off by a friend up at 4:55 after dropping my car off for service elsewhere and saw an employee leaving. As I approached the door I found out the door was locked so I knocked. Inside I saw another employee that closed the blinds to her office after she saw me knocking still prior to 5pm( my pick up time). On top of this the office hours on the door showed they are open until 6pm. I tried calling the office just to be denied twice and come to find out they don't even have a voice mail set up. This is unbelievably horrible service and I will never be using Hertz again. I very easily could have been stranded if not for my friend. If you are going to close early you should maybe check to see if there is an appointment before you leave. read more

Due to the overwhelming amount of 1 star reviews, I had to make this review. Probably my second review I've ever made in my 32 years of living. I was nervous about renting a car through Expedia from this location because these bad Yelp reviews were rough.. but I had a wonderful, hassle free experience. Car was great and clean, employees were quick and helpful, and the pick up and drop off took 5 minutes. Didn't try to get me to add insurance or any add on's, and even drove me home after I dropped it off in the rain. Fantastic experience. Thank you! read more

I got a car this week for a couple of days and could not have had a better experience. Dre and Daisy were awesome and super professional. They were fun and engaging to talk to and you could tell they loved their job. Hertz is lucky to have them and should give both of them a raise and promotion. I highly recommend this location. I will be back the next time I need a rental car. read more

Tried to rent a car for the day and went through website and got a conformation email for the next day. Dropped my car at the mechanic and walked to store. Was told there are no cars available and nothing they could do. 45 minutes on hold with customer service and was told to uber to Franklin like 45 miles away. So no car and terrible service. This place is a joke. read more

Idiots. Complete incompetent idiots that choose to chew their chewing tobacco while helping customers or slip around in your slippers..very unprofessional....don't know how to give the right receipts or bill correctly and don't know how to fix their mistakes..send you to corporate instead. Business is closed when they were supposed to be open to accept car returns, yet you get charged for their incompetence. read more

The 2 men in this office were RUDE as ever. Noone greets you walking in. They all stared at me until I said I am here to pickup a vehicle. They looked at me like I was stupid and said "we dont have NO vehicles" I said I have a reservation and they acted like I didnt until I told them more details of my conversation with their employee. Then they go on to tell me that they rented all the vehicles out to customers with insurance claims and they didnt even bother to call and tell me that before I got dropped off to pick up. They were not apologetic nor did they say another word to me while I waited for a ride to pick me up. Did not offer to take me back to my job. It was awful. I will never try and rent thru them again or recommend them. read more

Will Never Use again. Rented a car for my daughter and the manager Dan talked her into taking insurance that she did not need. Also charged her a prepaid gas fee and she took the car back full. He was rude and disrespectful when I called him on it. If you can use somewhere else do it. If you are stuck with Hertz good luck or use a different location. read more

We had a great experience. I had reserved a car online with a different local rental agency. They called me the morning I was supposed to pick up my car saying that do to a "computer error" I wouldn't have a car. I was very upset because all my vacation plans were prepaid and without the car I would not be able to my daughter and her friend for our planned vacation. The guys at hertz not only got me a car at the last minute they price matched what I would have paid for my online reservation. The rental was handled very quickly and we were on our way with a great car at a great price. The return was handled just as quickly and both the guys a dealt with were very professional and friendly. We will be using them again. read more