This business is pathetic. Two hours before we are to pick up a car for a family trip we were told…read morethere are no more cars available and somehow they overbooked. Now I'm left scrambling to find a solution two hours before the trip started. Budget car rentals is pathetic. Terrible terrible business. Go anywhere else.

We reserved a car and prepaid for it. Went to pick it up this afternoon, pulled into a completely…read morefull lot of random cars and a line of folks standing outside the door. Apparently, the one person working at that location stepped away to perform an oil change on the only car they had available. After 45 minutes he finally showed up and was unapologetic. There were many folks there with us, one woman was from Maryland and thanks to crappy service she was stranded in Columbus with no vehicle. The person offered no assistance other than telling everyone there to call customer service for a refund. No apologies. After trying customer service for the third time (we were on hold for 20 minutes each time and then hung up on) we were able to get a full refund at least. I think this is just a poorly run location but it will be awhile before we use Budget again.

Such a friendly staff! We were quickly given a great car and told that we could even return it to…read more the airport without an additional fee. Looking forward to our next rental!

On February 25th, I rented a vehicle from Enterprise. I paid $300 down and $311 for the first week…read more On March 3rd I called an extended the rental for one more week, paying an additional $311. I then found another option for transportation that wasn't costing me as much. I called Enterprise and asked about returning it early and was told that I would get a prorated amount returned to my account when I return the vehicle. I returned the vehicle on March 6th, after hours I did the drop off and left the keys in the dropbox. This would have resulted in me using the car for only an additional 4 days, making the prorated amount $177. On March 12th, I received a message from Enterprise stating that I had made damage to the vehicle. They sent me a picture of the grill which had a crack along it. I did not cause any damage to the vehicle. They stated that they were taking $500 deductible and the rest of the message was unclear except for the fact that they were going to deduct an additional $270 from my bank account. This made my account overdrawn and caused for three automatic payments to be denied. I worked with seven different customer service reps on their customer service line. All of them seem to be trained in how to mute the customer until they give up and an overall want to resolve problems. I requested a supervisor and was put on mute until I could not wait any longer. I requested the risk department that I had been told that I needed to talk to only to be done told that there is not a risk department. I would like to have my money, totally $947, refunded to me as soon as possible. I did not cause any damage.

I do have one compliment. The young woman that helped me on Monday was fantastic! Personable,…read morefunny, and provided excellent service. A true gem. The only shining star I've dealt with in four days. I got a Nissan Sentra that shook so violently after getting on the freeway that my cheeks were shaking. The water bottle in the console was shaking and my bag fell of the passenger seat. I thought the car was going to fall apart or an axel was going to come off. It's a disgrace that that car was even on the lot. Just getting a car was a chore. No location in Worthington, Shrock Road, Powell, or Dublin had cars on Monday, so I had to get to Grove City by getting someone to drive me. The next day, I called around for a replacement car, and again, not one place had a vehicle. I had to drive back down to Grove City, after they told me they had a car. Brandon gave me a Mitsubishi Mirage. A SUB-COMPACT!!! The seat is stained and it's missing a hubcap. The car was so poorly cleaned that I found a work badge for a Kroger employee under the front of the passenger seat. Seriously!!! I was supposed to get something equal to the car that I own which is an Altima. I have talked to this office. Brandon is an embarrassment to customer service, and how he is a manager is beyond comprehension. Dismissive and worthless. I've called your Corporate office and nobody has called me back. I called the local office to speak to a manager and got Amadu (sp?). He kept cutting me off while I was talking. He said I'd get a call back from a district or regional manager. Never heard a damn thing. The lack of follow-up is unacceptable. Finally, I reported the issue to USAA, and I know they will get this straightened out. They were not happy.

I have very low expectations for rental car services, so my recent rental experience was pretty…read moregreat. Online reservation process was seamless and they actually had a car ready to go for me when I got there. The car was an upgrade from what I was expecting and clean, other than sort of smelling like cigarette smoke. Heather was very pleasant and got me through the paperwork quickly. A heads up: It is hard to reach this local office on the phone - the 614 phone number will likely redirect to the national call center.

I downloaded the Yelp app just to post this review: When we…read morearrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.

No wonder this location only has a three star. I've rented cars from enterprise for years and has…read morenever had any problems until I came to this location. When ever in Columbus I will use another a different location if anything.

Got me in and out quickly on a Sunday when my car unexpectedly died. Got me too and from work and…read morethat's what I needed pretty desperately at the time.

I do not recommend using this business…read more I'm giving it a second star just because the truck we got performed its task of running and transporting our stuff when moving. But this seems like a poorly run business. First of all, know that making a reservation doesn't actually guarantee that a vehicle will be available for you at that time. We made a reservation for a specific time in the morning and made our moving-day plans based on that time, but there were no trucks available and we had to come back later to get one. When we returned, several other customers were stuck in the same position -- they had made reservations, but there weren't vehicles for them at the right time. Maybe I'm crazy, but it seems reasonable to expect that reservations not be completely useless. On Saturdays, this location closes at 2, which means you have to pay a $10 late fee if you want to return it after 2 on the same day. Good luck returning it by 2 when you can't get a truck until 12:45! An employee told me we could return it first thing in the morning the next day without paying a late fee or two-day charges, but after the reservation nonsense, I didn't trust them not to charge me for an extra day. Here's another thing that happened to me, though it may not actually be typical: I drove this truck about 12 miles, and I took it to a UDF a half-mile down the street to refill the tank before returning it to Budget. I wound up being charged $39 for not refilling the tank (what?) and I couldn't make a good-enough case for a credit card dispute because I had thrown away the receipt for my UDF fill-up. With the $30 "protection" in case of an accident (which was maybe a ripoff, I don't know), the two hours of truck rental cost me about $140. It wouldn't have been that much more to hire movers!

When I arrived to pick up my pre-paid reservation (I was on time) they did not have my requested…read morecar. The only options I were given were to wait an hour or pay for a $150 upgrade to an SUV. I was under the impression that Budget would provide a fee upgrade should they not have my reserved car in, but apparently not. I chose to wait for the hour, which quickly turned into three. When I finally got my car I called into Budget's national customer service, who agreed that this was unacceptable but did nothing to remedy the situation.

My experience with Avis this past week was horrible. On November 9th, I picked up a Chevy Cruze…read morefrom the West Broad location in Columbus, OH. First of all, when my husband dropped me off at the location at 8:20am, no one was there, and I waited 20 minutes for a person to arrive so I could actually get the vehicle and get to work. When the attendant arrived, I filled out the necessary information and was given the keys and the GPS system. The attendant told me "The car is already warm for you; I just drove it back from the bank." What kind of car rental establishment allows their employees to drive vehicles that are for paying customers? That seriously left me feeling very uncomfortable. Secondly, the vehicle itself was filthy; with smudges of spilled food on the dash and backseat, as well as a dirty windshield and back window. I've never had such a dirty car from Avis. Thirdly, on the paperwork that the attendant handed me, she listed that the fuel tank was filled to 6/8. I can absolutely promise that that tank was no higher than 3/4 full. During the trip to and from Indianapolis, the car itself was fine. However, upon my return this evening at 5:45 (November 14th), I arrived to a dimly lit location and the door locked for closing at 5:30. This didn't bother me other than I could see someone in the building on her cell phone. I stayed in the vehicle until my ride came to pick me up because I did not feel safe enough to get out of the car. I left it running to keep warm. Suddenly, the radio switched off and there was a phone call that seems to have been picked up from a local number. I could hear the caller and someone else speaking with one another. I happened to see the attendant speaking the same words that were on the call being transmitted through the car!! The caller repeatedly called the attendant "baby"; I disconnected the call on the steering wheel button. I saw the attendant look at her phone funny. Then, I watched her put her phone down. 10 seconds later, the same phone number was ringing inside the car, and the attendant picked up her phone again. I declined the call in the car and turned off the vehicle so as to avoid overhearing anything. Are Avis employees also allowed to connect their phone numbers to the rental cars? If so, this is incredibly unprofessional! My ride finally came and I was able to unload the vehicle, write the mileage on the contract, and drop the keys and the contract into the after hours box. The attendant watched me the entire time and offered no assistance. I wouldn't be surprised if she was waiting for me to leave so she could take the keys herself and drive the car home that night. I have never had a problem with Avis in the past; in fact I've always been pleased with the service and the vehicles I rented. This past experience made me really uncomfortable, and if I rent from Avis again it will be at a different location.

do not rent from here! absolutely the worst customer service i've ever had. i waited over 5 hours…read morefor my van to be delivered after being told my reservation had to be downgraded instead of up graded he wasn't sorry for any of my inconvenience. i had no way to leave being stranded at the avis shop. they gave me a dirty van with no ac a flat tire. that's just to start. my son got out of the van with bits all over him so i took him to the dr. after examination the dr confired it was bed bug bites!!! so i search the van only to find bugs as well. i will never in my life use or recommend this company who didn't even care to listen to the issues. i didn't ask for anything just that they were aware and the customer service is so terrible they walked away mid sentence to answer the phone! how disgusting to be so careless! they didn't even want to give me a receipt. i will be writing corporate about this and the bbb this place should be closed down!

This is our regular go-to place. A convenient Grandview location, not in an airport or a city…read morecenter. We have two more rentals upcoming next month. The staff here has always gone out of their way to make sure we have what we need. I even requested a car with Texas plates one time, as I was driving to an event in Texas. I was sort of joking, but said if any came up during my rental period, I'd sure like to have one. They delivered! A Texas plate on the car. Well done. The last time I picked up a car, the previous renter had left the gas tank almost empty. They asked if I wanted them to fill it up or if I'd rather be able to return the vehicle with that low fuel amount upon my dropping the car off. After discussions amongst themselves, they decided the fill the tank for me, and profusely apologized for my wait time, which was only a few minutes. This location has always gone above and beyond for my family and me. We are now loyalty club members, and frequent renters. Keep up the good work! If Seinfeld had gone here, they would have known how to take and how to hold the reservation.

First Yelp should have a no star to click on. I tried to rent a vehicle using a card from my…read moredaughter. They asked if she was here and I said no, that she was in Delaware. I was told that they had to have the card with the chip, and that they did not take cards over the phone. The vehicle that I had reserved was not the vehicle they were going to give me. I then canceled the reservation after being there for over an hour and a half to try to resolve the issue. I will not be going to them anytime soon. This was in Warren, Ohio.

Diego was fastidious in his work on our Truck which we use to haul are large short haired dog and…read morethe small hairs get stuck everywhere. The car looked like new on the inside and was beautiful on the outside. He was the quickest to respond, the best price and obviously has great previous ratings. We will be using him again!

Diego did a fabulous job detailing our 2017 Subaru Outback. The car had not been detailed in…read moreseveral years and it showed it. Diego responded quick to my inquiry and we were able to schedule a detailing quickly. His pricing is very reasonable. Diego arrived on time and worked through a very hot too sunny morning "restoring" our car. The car looks like new. We could not be happier and definitely recommend him.

Firstly, I try very hard to accommodate a business before I judge. Very patient and understanding…read more However, after a few years on this earth, you can tell when someone just isn't trying... I reserved my car well in advance around the 17th June for a rental we needed for the day, because our primary car was in the shop. On the day-of, we showed up and the young man (nephew of owner) was pleasant, if a bit disorganized. We picked up the vehicle and completed our inspection. He did not walk out with us to help. I would have enjoyed accessing the interior. If so, we would have been spared the wreckage of the previous tenant on their family drive from Florida. It was clear nothing was cleaned. Dog hair, sand, a leftover water bottle, and glove compartment games. I could only note the scratches on the car with the small slip receipt given me. Once I provided this to him and obtained the key, we went outside to enter. That's when we found the wreckage. I immediately ran inside through the rain to tell him. At this point, the door was already locked for closing at 6. Oh and he had mentioned if we hadn't shown up before our arranged time, his computer would have shut down and he couldn't help us. Haha. Sure, buddy. At that time, I didn't have a choice and had to drop off our car so I took it with full intention to get a discount when we tallied up the negative marks. Drive was nice and car was tuned. Mileage did not agree with paperwork. FF to next afternoon. Had to split work shift to return on-time. Swapped car seats and after paying $220 to repair shop, prepared to pay this lazy rental shop. Drive over with spouse and child, let them continue to appointments. Oh yeah, I also filled up gas tank to full. I sat for 30 min waiting for female clerk to help a gentleman. Ultimately his ID failed a validity check -and she couldn't rent him a car? Wow. So I step up after multiple people are now waiting. I state succinctly I am dropping off my car but it was very messy from the start and I want a discount. I only expected perhaps the insurance and incidentals added. Instead of giving them to me, she calls up the owner and I can hear him complaining about my not having inspected the inside prior to release. How about your clerk simply vacuum and wipe down?? She writes my number and says manager will call. His name is Abdelaziz Daray. He still hasn't called five days later. NEVER do business with this business or this man. I plan to visit soon to have a serious chat and get most of my $160 back. At least my discount card offers $10 off the rental from The start. If I could give no stars I would.

Terrible service. The people running this location obviously live there. The vehicle we were given…read morewasn't the one we rented so we had to drive the vehicle to the airport to make an exchange. Upon arriving at the airport, a loaded gun clip to a .45 was found in the vehicle I was driving. The vehicle smelled terrible...loaded with fake scent to overcome whatever had been in the vehicle. Do not recommend Budget, let alone this location.