This business is pathetic. Two hours before we are to pick up a car for a family trip we were told…read morethere are no more cars available and somehow they overbooked. Now I'm left scrambling to find a solution two hours before the trip started. Budget car rentals is pathetic. Terrible terrible business. Go anywhere else.

We reserved a car and prepaid for it. Went to pick it up this afternoon, pulled into a completely…read morefull lot of random cars and a line of folks standing outside the door. Apparently, the one person working at that location stepped away to perform an oil change on the only car they had available. After 45 minutes he finally showed up and was unapologetic. There were many folks there with us, one woman was from Maryland and thanks to crappy service she was stranded in Columbus with no vehicle. The person offered no assistance other than telling everyone there to call customer service for a refund. No apologies. After trying customer service for the third time (we were on hold for 20 minutes each time and then hung up on) we were able to get a full refund at least. I think this is just a poorly run location but it will be awhile before we use Budget again.

Firstly, I try very hard to accommodate a business before I judge. Very patient and understanding…read more However, after a few years on this earth, you can tell when someone just isn't trying... I reserved my car well in advance around the 17th June for a rental we needed for the day, because our primary car was in the shop. On the day-of, we showed up and the young man (nephew of owner) was pleasant, if a bit disorganized. We picked up the vehicle and completed our inspection. He did not walk out with us to help. I would have enjoyed accessing the interior. If so, we would have been spared the wreckage of the previous tenant on their family drive from Florida. It was clear nothing was cleaned. Dog hair, sand, a leftover water bottle, and glove compartment games. I could only note the scratches on the car with the small slip receipt given me. Once I provided this to him and obtained the key, we went outside to enter. That's when we found the wreckage. I immediately ran inside through the rain to tell him. At this point, the door was already locked for closing at 6. Oh and he had mentioned if we hadn't shown up before our arranged time, his computer would have shut down and he couldn't help us. Haha. Sure, buddy. At that time, I didn't have a choice and had to drop off our car so I took it with full intention to get a discount when we tallied up the negative marks. Drive was nice and car was tuned. Mileage did not agree with paperwork. FF to next afternoon. Had to split work shift to return on-time. Swapped car seats and after paying $220 to repair shop, prepared to pay this lazy rental shop. Drive over with spouse and child, let them continue to appointments. Oh yeah, I also filled up gas tank to full. I sat for 30 min waiting for female clerk to help a gentleman. Ultimately his ID failed a validity check -and she couldn't rent him a car? Wow. So I step up after multiple people are now waiting. I state succinctly I am dropping off my car but it was very messy from the start and I want a discount. I only expected perhaps the insurance and incidentals added. Instead of giving them to me, she calls up the owner and I can hear him complaining about my not having inspected the inside prior to release. How about your clerk simply vacuum and wipe down?? She writes my number and says manager will call. His name is Abdelaziz Daray. He still hasn't called five days later. NEVER do business with this business or this man. I plan to visit soon to have a serious chat and get most of my $160 back. At least my discount card offers $10 off the rental from The start. If I could give no stars I would.

Terrible service. The people running this location obviously live there. The vehicle we were given…read morewasn't the one we rented so we had to drive the vehicle to the airport to make an exchange. Upon arriving at the airport, a loaded gun clip to a .45 was found in the vehicle I was driving. The vehicle smelled terrible...loaded with fake scent to overcome whatever had been in the vehicle. Do not recommend Budget, let alone this location.

No wonder this location only has a three star. I've rented cars from enterprise for years and has…read morenever had any problems until I came to this location. When ever in Columbus I will use another a different location if anything.

Got me in and out quickly on a Sunday when my car unexpectedly died. Got me too and from work and…read morethat's what I needed pretty desperately at the time.

Horrendous service horrendous did not explain the terms and conditions at rental I rented through…read moreUber and they didn't explain that it wasn't gonna be taken out of my Uber account. They said that I had to be automatically deposited from my current my personal account then they charge me $195 for returning one day late. Ridiculous manager total failure, like total failure, horrible service horrendous. These people do not know how to operate a rental service and deserve to be out of business.

This is another go to place for us. Centrally located and always has a great experience with the…read moregentleman behind the counter. Some cars need to be aired out more because moronic people smoke in the cars and not supposed to but the cars are always clean. We rent all the time when traveling. Good cars, newer cars and always a good experience.

+1 (614) 351-1570…read more 1535 Georgesville Rd Columbus, OH 43228 United States I called 3 times today at 3:30 pm before they were even about to close. Each time they quickly answered placed me on hold for 2 minutes and then the line would disconnect. I finally was able to leave a voicemail after they closed just letting them know the rental had been dropped off at the body shop because my car was finished early. I understand how much people want to leave work on a Friday at the end of the day, but just shocked at the lack of customer service from this location.

Well my insurance companies corporate office basically told Hertz that they were tired of all the…read morecomplaints and Hertz was forced to refund me. I guess once called out on their unethical behaviors they folded.

Such a friendly staff! We were quickly given a great car and told that we could even return it to…read more the airport without an additional fee. Looking forward to our next rental!

Diego was fastidious in his work on our Truck which we use to haul are large short haired dog and…read morethe small hairs get stuck everywhere. The car looked like new on the inside and was beautiful on the outside. He was the quickest to respond, the best price and obviously has great previous ratings. We will be using him again!

Diego did a fabulous job detailing our 2017 Subaru Outback. The car had not been detailed in…read moreseveral years and it showed it. Diego responded quick to my inquiry and we were able to schedule a detailing quickly. His pricing is very reasonable. Diego arrived on time and worked through a very hot too sunny morning "restoring" our car. The car looks like new. We could not be happier and definitely recommend him.

What can I say? I called in to check on the status of a car - and unlike other dealerships which…read moreinsist on pairing you to a sales person, setting up appointments for the illusions that they're *soooo* busy and they don't have time for you otherwise... they won me in the first phone call by saying "no, you don't need an appointment! Come right in, when you can!" I was thrown off with them being next to the car rental place - at first I thought they were closed. I dealt with Art - who was extremely friendly, up-front, and went over the details with me over trading in my old car, and with the car I was looking at. I test drove. It was everything I was hunting for - and he went above and beyond getting all the paperwork in order for me. I didn't know what to expect from a car buying experience - but with all the dealers I've dealt with in my hunt recently? Art out-shined them all.

He tenido una experiencia negativa. No se me ofrecieron opciones viables y se me solicitó un pago…read moreexcesivamente alto. La atención fue deficiente y la gestión carece de profesionalismo. Considero que la publicidad es engañosa, ya que se afirma que el historial crediticio no es relevante, lo cual no es cierto. Posteriormente acudí a otro concesionario donde sí recibí orientación adecuada y logré obtener mi vehículo sin inconvenientes.

Great service from start to finish I got a Nissan it was really clean and nice it was perfect,…read moreeveryone was very helpful. The lady at the front desk was extremely nice and helpful would definitely recommend this place

They canceled my last three reservations saying no cars are available after reservation…read moreconfirmation was made. They blame it on their Inventory system not being updated. Two of the cancellations came in less than 24 hours of pick up, which made it difficult to find another reservation I would definitely wouldn't use the Hilliard location. Sure the airport location would be much better. Thank you budget in Hilliard for coming through on the last minute

Hannah and her team always make it a pleasant experience. I rent at least 2x a month and I never…read moreafter to worry bout my reservation. Also shout out to Max who saved me from having to get a new license recently...ty

My experience with Enterprise in Dublin center was wonderful. They picked me up at my apartment to…read morego to Enterprise to rent a vehicle. My jeep had been totaled so I was very upset. They took the worry off me. When my rental time was over they even drove me back home. What a great experience I had with Enterprise.