I have rented from them for years when I need to go out of town, and they have always been fabulous…read morefor us. The employees are friendly, and the vehicles are clean and reliable. The process is pretty easy and straightforward. With one caveat. Fellow travelers, be advised that recently, in the past year, they began requiring a $300 deposit in addition to your rental price. The deposit is refunded when you return the vehicle. They are quick about refunding it to you. My complaint is that it doesn't mention anything about the deposit when you book online. I just happened to have a question about my insurance, so I called and talked to an employee. She was super helpful and informed me of the deposit requirement. I was glad that she told me because it would have been incredibly frustrating to get there and have that sprung on me. They really need to put that information on the website so that folks can be informed and prepared. I always book online, and I know that many others do as well.

We reserved a car in March 17 of 2025 for the end of July. We get there to pick it up and they…read moredon't have the intermediate SUV we rented and stuck us with a compact SUV. They told us we had no other option. How in the world do you not have the car we rented MONTHS ago? Poor handling of the situation with no effort to correct or make the situation right.

I've been part of Emerald Club for awhile but guess I've always failed at using it properly until…read morenow. Finally I got it to work with my company's 3rd party travel booking software and received a magical email the day before my pickup, saying I could skip the line and pick any car in the Emerald Club section. Both rental and return were easy. Didn't have to talk to anyone, lol. Also love that I could grab my favorite rental car, the KIA Soul. Gradually this is becoming my preferred rental agency! Especially because I've had THE WORST experiences at the OMA car rental counter.

Three Rentals = three bad experiences! That's 100% bad y'all!!!! And no one cares which is the…read moreinteresting thing... Steer clear!

I do not recommend this location at all. I dropped off the rental car a day sooner than originally…read moreplanned due to a storm we had the next day. Returned it same way I received it. And this location likes to "try" to rip you off your deposit. They have lack of communication skills and customer service skills as well. Been trying to get ahold of this location since last week with no response. Called corporate office and they couldn't even find a reason so back to square one with these people. Next step is contacting someone higher up and my credit card company. I would definitely reconsider using this location to get any rental cars.

Exiled to Iowa/Omaha, Nebraska was not my plan of a happy birthday. So I decided to rent a car…read more After looking through each rental company's lot and a reservation for a high end vehicle at another Omaha Rental Car Vendor was not anywhere close I was amazed to see the selection at Budget. Usually, Budget is not a purveyor of upper eschelon rental experiences however I was blown away at the selection at Eppley. 2021 BMW X6s, X5s, X3s, brand new Dodge Ram 2500 Limiteds, Expeditions with all the options, even their Camry's seemed to be a good mix of SE, as well as higher trim XSE and XLE, 4Runner TRD Off Roads instead of the typical lower end SR5 on rental lots. I chose a 2021 BMW X3 M40i. I could not believe they had this car. It was an enjoyable drive, very well equipped, and surpassed my needs for a escape from my sentence in Omaha, Nebraska. While it was not unlimited miles their mileage charge was reasonable and included 100 miles per day with the rental fee. I inquired as to why their selection was so great, Budget Nebraska simply uses the booking system of Budget for their rental business and it is not under the corporate umbrella, or so I was told. I have rented from a similar situation in Wyoming (that I would never recommend) but the group in Nebraska completely blew my socks off. The cars were all new with higher trim levels/option packages than I'm used to at rental companies, the service was acceptable, and the price was reasonable. I'd recommend renting from Budget at Eppley Field in Omaha, Nebraska if you ever end up there.

The Enterprise Rent-A-Car experience at OMA airport was excellent…read more - no wait at the counter - friendly staff - clean vehicle - easy check-out from the lot - no problems with my vehicle throughout my trip - easy drop off. I would rent from this Enterprise Rent-A-Car location again.

I was in town for a week and rented a Nissan rogue. I found it disappointing on a Saturday…read moreafternoon that one person was working three different car rental counters which included enterprise. He had a good attitude and tried his best to get everyone through. After I paid, I went to the parking garage and was in a car within 30 seconds. I had the option between the rogue and a jeep. I took photos of the jeep because the license plate in the front was completely folded on both sides which was odd. There was a bad water stain on the car as if it was washed but not dried properly. My wife found tooth flossers in between the front passenger seat and center console Returning the car was easy and seamless. My 3/5 stars isn't for the customer service as I thought it was good and quick but because of the dirtiness of the car.

I was recommended to use Honest Auto by a friend. Great recommendation. Pricing is fair, work is…read moredone quickly, and they only do necessary repairs. I have taken my 2009 car to them on more than one occasion for totally unrelated issues. Each time, I am happy with the work and experience. I took my car there one time to get work done and I recommended doing something else to car and they asked, "why?" They asked if I was having trouble or any issue and used the common sense of "if it isn't broke, don't fix it." I think another garage would have seen $$$ and performed unnecessary work. In my opinion, they are truly honest.

Hands down the BEST, MOST KNOWLEDGEABLE, HONEST, MOST REASONABLE mechanic in Council Bluffs or…read moreOmaha area hands down !!! If you're a single girl and don't have a clue he will treat you with respect and will not take advantage of you, not knowing what is wrong with your ride. Larry is awesome this single has been going to him approx 15 years ALWAYS BEEN TREATED FAIRLY!!!

Good alternative to horror stories from the airport. Did not see any clunkers on the lot…read more Employees were pleasant at check in and drop off. No upsell funny business.

I specifically wanted the skip the counter option from car rentals and after completing the online…read moreregistration and even talking to an agent by phone to be sure that it was as simple as the last time of renting from Alamo and he reassured it was done. Well, I had to wait in line like everybody else and go through the painful process of answering questions and signing forms and showing credit cards and driver license etc and talked to sternly because of my lack of purchasing the usual sales options. and the car Malibu had so many scratch marks on it it was scary. then an Avis lady reassured that they were noted -Don't worry and I am a worrier. first thing one wanted to open the trunk to put luggage in. The key is a trick. an Avis employee came and said press and hold and he opened it. Try that for the next few times it was hit and miss. I thought well it would be safe. If I can't open it thieves wouldn't be able to open it! after a day or so I noticed the key button which was so scratched up had a 2x print which was broken up. press it twice and it opens. not so safe after all.

I'm still waiting for a return call. I received a letter from collections that I owe $30 for…read moreparking this unregistered rental car on Omaha city streets. Thanks.

Oh my. Do not rent from here without knowing... the customer service is corporate, this is a…read moreprivate chain. So all their handouts and instructions lead you to a number that cannot help you. The car had more damage than I have seen on any rental car, and the wheels were not aligned causing a horrible noise. I would never have driven away if I wasn't visiting due to an emergency. People were great once you're at the location, but telling me if I need to extend to "just call this number" that doesn't work on weekends.... was unhelpful. Ultimately drove the car back and took an uber back to my hotel... I was DONE.

My baseball team and I were in a tough pinch after Avis overbooked by over 40 vehicles. We needed…read morea 15 passenger van. Logan not only helped us originally find the reservation (which was for a different company) but when we were SOL from Avis, he found a last minute reservation for us and totally saved the day. Thank you for your professionalism and staying true to your reservations/offerings.

Great customer service. Fast and efficient. Picked out a nice car for my family when it was their…read morechoice. Left a watch and they contacted me via phone call immediately.

I rented a vehicle from here last week and it was a pleasant experience…read more Vehicle pickup was very quick and easy. Vehicle drop off was the same, albeit a lot busier. The SUV was great. No complaints. It was clean and ran well. The employees were also really nice. I wouldn't have any issues with renting a vehicle from this Enterprise in the future.

I rented from the downtown enterprise as you can avoid airport taxes at this location. The vehicle…read morethat I received as a 'free' upgrade had 52,000 miles on it was in a little shaky condition. I was Just happy to have a vehicle so that I could make a quick round-trip to see a family member with health issues. The vehicle underwent extensive inspections, I was actually surprised how long it took compared to what it you normally do when you get a car at the airport. We had a conversation about the condition of the car because it had a cracked front end on the bumper. Upon return I was informed by the manager trainee that there were other cracks on the bumper and I would be responsible. After a lengthy discussion with the manager, they finally let it go when they were able to verify with the original inspector that the issue was pre-existing ,but it sure did leave a sour taste in my mouth, given that the exception had been identified prior to my departure. My only recommendation about this location is if you rent make sure you have everything is documented and you're clear on any exceptions to avoid problems when you return it.

I rented a mystery Ford Escape via the Manager's Special on the Expedia app for a 3 day rental in…read moreNebraska while visiting my dad for his 77th Birthday! It was unlimited mileage and it drove very nice. It was clean and I was surprised they let me rent a mini suv for the good 3 day cost of approximately $150! The lady at the front counter Erica, per my rental agreement, was very professional and knew her stuff. There was 2 people ahead of me when I arrived there to pick up my rental and she got to me quickly. When I returned from my 3 day trip, it was easy getting back in to the Thrifty car rental inside the parking structure. I just dropped my car off to the return, gave the guy my key, and off I went to the terminal to get ready to board my flight home! Thank you Thrifty for my great experience!!! I will use your service again in the near future and recommend your service as well!!!

I rented a car through them through the AMEX travel app. It was easy enough, but the car was crappy…read moreand they charge and extra $13 per day for an additional driver. The car we got was a ford fiesta and it was pretty banged up. No issues though. Pick up and turn in was easy. We documented all the damage before driving off just in case.