I rented a mystery Ford Escape via the Manager's Special on the Expedia app for a 3 day rental in Nebraska while visiting my dad for his 77th Birthday! It was unlimited mileage and it drove very nice. It was clean and I was surprised they let me rent a mini suv for the good 3 day cost of approximately $150! The lady at the front counter Erica, per my rental agreement, was very professional and knew her stuff. There was 2 people ahead of me when I arrived there to pick up my rental and she got to me quickly. When I returned from my 3 day trip, it was easy getting back in to the Thrifty car rental inside the parking structure. I just dropped my car off to the return, gave the guy my key, and off I went to the terminal to get ready to board my flight home! Thank you Thrifty for my great experience!!! I will use your service again in the near future and recommend your service as well!!! read more

I rented a car through them through the AMEX travel app. It was easy enough, but the car was crappy and they charge and extra $13 per day for an additional driver. The car we got was a ford fiesta and it was pretty banged up. No issues though. Pick up and turn in was easy. We documented all the damage before driving off just in case. read more

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We were two people, had somehow been assigned "Manager's Special" and only offered a 12 person van. NEVER agree to Managers Special!!!! Paid ALOT more to get a passenger car. Very poor customer service. read more

NEVER RENT FROM THEM, OVERCHARGE: Everything fine with rental a Eppley Airfield until I returned car. Received bill and an additional $150 charged. First off I asked the rep about all charges to expect and he (Bill McPeck) clearly told me besides the daily charge of $46.86 only sales tax and charge for fuel if rental was not returned full. I waived the additional car insurance as I have coverage through my own insurance and returned rental full. I received 4 additional charges: LDW1 (to which I waived) but was charged anyway, Concession Recovery charge, Facility charge and Delta Airline Surcharge (what does Delta have to do with this rental?) They never answer phone, you call corporate and they say they are on a separate system so they can't see actual charges. The customer service line is setup with only voice recordings on purpose so you don't talk to anyone at the actual rental location. I've completed a survey and sent email to Neomassens@hertz.com no response. Fyi..Hertz, Dollar and Thrifty are same company and have the same prompt options and voice recordings. Total rip off, and no customer service, 2 weeks in counting requesting credit, crickets. read more

Seamless. Fast paperwork and into the car in minutes. I'm not a member of their club either. Check back in was great too. The car was ok, no surprises. read more

DO NOT RENT FROM THEM!!! All these negative reviews are for good reason. The absolute WORST customer service. I was overcharged for a rental car and it's been HELL trying to reach someone and get an explanation why. It's insane, no one ever answers the phone or calls you back. I've now had to dispute the charge with my CC. This place is a rip off! Please rent elsewhere!! read more

you have the ability for zero stars! I was quoted 1 price but, charged another. I've tried to contact them and the best they could do was remove about $100 off the rental. The quoted prices was about $450. The charged amount was $861 and they brought it down to $753. I guess they won on this rental but, they've been black balled by our travel agency and all my co-workers. Too bad because we're on a multi year project in Omaha with anywhere from 20-50 people there at a time with 1/2 having rental cars. If thrifty reads this they know who I am because the numbers came from my receipt and I've contacted you about this. You gotta love social media! read more

Can't believe it! My plane was delayed until super late but Thrifty was the only car company open And saved my trip! I'm Here for a funeral so truly this was the last thing I could have handled but Thrifty was there for me. read more

Advertised with Hotwire for a rental car with unlimited mileage. As a Nebraskan resident this is false. You get there to check-out and they hit you with the mileage fee (even though the advertisement clearly states UNLIMITED MILEAGE). If it is indeed NOT unlimited mileage, why is it advertised as such? Next, they will charge you to use a debit card, including a "credit check". Even though it's advertised as using a debit card would be fine. Many added fees that they cannot explain to you. My receipt said I was charged for an "upgrade", and when I called to ask about it the manager said it was actually the mileage fee just listed as an upgrade. That makes no sense whatsoever. A rental that was listed for $312 online ended up costing me $520 with the $100 deposit. Just don't go here. Look elsewhere if you have to rent a car. read more

DO NOT RENT FROM THRIFTY! NO WINTER TIRES IN OMAHA AT THE END OF NOVEMBER! Thanksgiving Week in Omaha, yes it is winter and snow is not only probable but almost a sure thing. Guess what type of tires the car has? Yep, not only not All-Weather Radials, but strictly Summer Performance Tires. What kind of idiots do they hire as Operations Management Team members that make these decisions? Hmmmm, winter in Omaha, Nebraska. Yeah, I think we'll leave summer tires on the vehicles to save money, have a higher margin than usual and get a big, fat bonus. While customers endure a sleet & ice storm and lives are put in danger with a loss of traction on the smallest of grades of roadway. Plain Stupid! read more

Do not rent from Thrifty at the Omaha Airport. This Thrifty is advertised as having unlimited mileage. I live in Omaha, and when I arrived, the agent in the outdoor booth told me that if I, as an Omaha resident, drive out of state over 200 miles, I would be charged $.25/mile over that 200 mile limit. When I said that the other rental companies do not do this, he tried to convince me that other companies do restrict mileage too. As I became frustrated, the agent did not handle my reaction well and became confrontational. I canceled my reservation and went to Avis where the customer service and total experience were excellent. read more

Horrible service. I've had good luck with similar "budget" car rental places at other airports, but these guys take the cake. To being with, the Ford Focus or equivalent I was promised is NOT "the same" as a Mitsubishi Mirage Klown Kar. Service attendant basically said I could pay an upgrade fee or take a hike. When I returned the klown kar (bright pink, no less...) a few days later, my $168 estimated invoice total calculated from the online reservation site ballooned to $209. I was told over the phone that they could not, at their location, guarantee what was quoted on the website would match the final invoice. When I persisted, the invoice came down to closer to the original price I was promised on the Thrifty.com website when making the reservation, but not fully. The point is, I should not be obligated to follow up on this sort of detail having secured an online reservation. Will NEVER do business with Thrifty or Dollar again. read more

Not for company as a whole. Just this experience at this location. Service was about the best I've ever had. Check out in 2 minutes. Walked to car, got keys in 30 seconds. Car clean but dented, pulled to the left when driving and had 45k miles on it. Return seamless. So overall semi happy. read more

I reserved a vehicle on the main Thrifty website and was quoted a total of $135.73 which included all taxes and such. I declined all the extra coverage and other add ins when I picked the vehicle up. I returned my vehicle on time and with a full tank of gas. I received my email receipt after I made it to my gate only to discover that I was charged 170.11, almost a full $35 higher. I called to inquire about the $4.99/day for 5 days RAF charge and the $8.00 Occupancy tax which I knew nothing about. After some back and forth I was finally told the RAF was Roadside Assistance which I did not agree to or need as my insurance covers me with this anyway. The charge was credited back to my satisfaction. The car was clean and comfortable, I would definitely rent from them again the next time I come to Omaha! read more

Came in town on a flight this morning. I had reserved my vehicle in February for March 17 2021, and was given a total at that time. When I arrived at the counter, they gave me a ridiculous total. I told the woman the total I agreed to via the website, and she started talking to me with a huge attitude. No customer service at all. She even turned to the woman next to her and pointed at me like I was garbage laughing. She started to tell me about the fees and how she been working there for 20 years. All I could say was "20 years in the same position". I didn't get my reservation vehicle, and no other rental car company at the airport had vehicles. Lucky enough my hotel came to pick me up via van. DON'T WASTE YOUR TIME WITH THIS COMPANY!!! read more

I was skeptical to rent from Thrifty after reading the poor reviews, but glad we picked them anyways because of the significant price difference - thrifty was about half the price of other rentals during our trip to Omaha. We arrived and checked out in about 5 minutes - rating them a 4 because we did have to point out they were charging us more than the price quote we received through southwest. We booked via SW to gain travel points. The rep quickly adjusted our bill and we were on our way. Fast service and good mid size car, Hyundai Hybrid. Worked for our needs - thanks! read more

Wish I could give zero stars. Booked on Expedia. My booking confirmation said $134 covered my entire total, including ALL mandatory taxes and fees. I was supposed to get a keep compass or similar. They gave me a Kia Soul of all vehicles and then charged me $171 total. I should've been charged $134 plus $12.71 for gas. I called and asked about the extra charges and why it was so much more. They claimed it was because of a new "covid tax" which I was never informed of. So apparently there's a covid tax that equaled nearly $25? This place over charged and their cars are trash. read more

Thrifty Car rental is the worst car rental company I have ever had to deal with. The branch in Omaha, NE Had the rudest people at their front desk. I was the only one there they tried putting me in a van. I asked nicely many times I am trying to save money could you please put me in something with better gas mileage. They lady just yelled at me. My husband told me to go back to the booth and talk to the people their and ask for a sedan. I did they wanted to put me in a sports car I said no just a civic or corolla would be fine. Then all they said was the only sedan we have is this Q50. I get in it and the inside with dirty and had trash in it. It was also covered in salt. Then I return it back safe and sound. Then 3 weeks later they have their insurance call me saying I did damage to the front in of this car! NEVER AGAIN will I use this company who treat their customers so badly. I just thought I should warn anyone else that needs to rent a car that if you use this company they will treat you badly, and lie straight to your face and charge you more! And please share to warn your friends! read more

The manager here was incredibly nice and went out of her way to make my life easy. I had planned on staying only a week, but a death in my family caused me to stay an extra week. I didn't think it would be anything to just keep the car for an extra week, but was told over the phone that I had to get the car back because they were booked. The desk clerk couldn't do anything but give me the manager's number. I wish I could remember the manager's name. She was awesome. When she heard my tale of woe, she told me not to worry, that she would take care of it. Maybe other people were rendered unhappy by her letting me keep the car, but it made my life a whole lot easier to not have to drive 200 miles to bring the car back by the original return date and try to find another car. read more

Worst rental car service I have ever experienced. Inexplicable difference in price from when I booked to when I returned the car. And, their rationale about it being the airport taxes just didn't make sense. It should have been included when I booked. And, then the lady at the front desk told me I should get their daily coverage because there was going to be a hail storm and I would be liable. The weather was beautiful and I am not sure what she was talking about. I am not sure if this is representative of the company as a whole or just this location, but I am never using Thrifty again. read more

Careful with the Omaha airport Thrifty car rental. I rented a car through their website for $344. When I went to pick up the car, they changed the total to $444. When I showed them my reservation paperwork and called them on it, they corrected the charge, but refused to explain the difference or apologize. It doesn't appear to have been an honest mistake. I think I'll avoid all Thriftys in the future. read more

I will probably never rent from Thrifty (or Dollar) again. I booked a car through my AAA membership and I should have looked closer at reviews. Since I've been old enough to rent a car I have never had this many issues with a rental. This location is a licensee which means that Thrifty does not have complete oversight over charges or discrepancies. I was charged $75 over my reservation price. The counter agent dismissed the difference in price as holding charges that would be removed once the car was returned. I was charged for mileage although my rate included 200 miles per day (which I was under). I was charged for roadside assistance which I did not accept. The car is not inspected upon drop-off which provides them with the opportunity to not supply you with an accurate final bill at that time. UPDATE: After contacting Thrifty customer service and then again contacting the location I was able to get my bill back to what it should have been. This time the counter agent immediately saw the error and agreed to refund the extra charges. I appreciate Thrifty rectifying the errors, but I will probably save myself the trouble and rent from a different company next time. read more

Doesn't Deserve Even One Star! DEATH TRAP RENTAL WITH BALD TIRES, HAD TO GET IT TOWED OFF THE SNOWY STREETS THAT OTHER CARS HAD NO TROUBLE DRIVING ON! The staff have no power to help their customers, each one saying they had to reach the owner. The owner has no regard for her customers. I returned the car early as it was un-drivable in the snow. They had added on an extra $100 to my bill thinking I might not notice. I was told they would take that off later and was expected to leave without the corrected receipt. How do you think that would have ended??!! They should have not changed me at all. I almost went over an embankment in that car, even while going 10 miles an hour. The tires had absolutely no traction. DO NOT GIVE THIS COMPANY YOUR BUSINESS. read more

Booked car rental through Southwest Airlines and was quoted one price and when I checked out was given a higher price. Thrifty added more fees to the bill and they said that fees were only estimated at that time of booking. I have contacted Southwest and told them about the added fees. I have never had that happen before on any rental car. Never use them again read more

This is the first time we have used thrifty and we will never ever use them again and Expedia for rental vehicles!! Way too many "hidden fees and taxes" between the two companies! Way overcharged around $800 in fees and taxes compared to what the fees and taxes were from our Expedia order! Charged $10 a day (16 days) to have a second driver added and the girl at the desk never even mentioned an extra cost for that! I have never had so many billing issues from any of the rental car places and definitely have learned our lesson about thrifty and any/all companies associated with them! Scammers! read more

SNEAKY-FEE ALERT! READ YOUR RENTAL CONTRACT, AND EXAMINE YOUR CAR CAREFULLY WITH THESE FOLKS. I have rented from this place twice within the past five weeks. The first transaction went fine. The second had real problems. I made the reservation online at the company website. When I examined my rental contract at the counter, I found that they had added an additional $29.95, with the initials "RSA". I asked what that was for, and the clerk told me that it was for roadside assistance -- something I had not asked for and did not need. I told her I didn't want it, and she told me it was "mandatory", and that they charged this for all cars. I pushed back, and she finally admitted that she could waive it. I insisted that she do so. When I went to pick up the car, Nick at the garage counter asked me to sign an inspection diagram before looking at the car -- "It's how we always do it." I insisted on inspecting it first, and found a significant dent on the trunk, along with a large scrape on the front bumper. Had I signed the blank form, I could have been on the hook for several hundred dollars or more in body work. I later reviewed my previous rental contract and receipt, looking for the "mandatory" roadside assistance fee. It wasn't there. Apparently, "mandatory" is a day-to-day thing with this outfit. read more

Need a category for Zero stars for ZERO quality companies like thrifty Omaha. Got quote online for $215 got billed $350. Returned the car on a Saturday at 2pm. No staff in the parking lot when I returned the car. No staff at the desk in the airport either. Called Omaha to dispute the bill, was told to e-mail my info. to @yahoo and @aol e-mail addresses. Not professional!! Lots of double talk and run around during phone conversation. Called HQ at 1-877-365-5271 to complain. No help - goodbye Thrifty. read more

Stay away from the Thrifty Rent a Car, this location is Privately owned and operated , I flew into Omaha and had my car parked in south long term parking. Yesterday temps were in the single digit . My car battery was low due to me being out of town for 3 weeks, called lot for a jump start they came out with a dead jump starter so they were of no help, they wasted my time and I was in freezing temps. Booked a car at Thrifty Rent A Car , I live 100 miles north of Omaha NE, in Iowa. I asked if I was limited on miles they said yes because I was a local, I explained what happened and I've been standing freezing temp for almost 2 hours and I'm about to freez to death and needed a car. They left me standing in the cold while telling me if I couldn't provide a plane ticket out of Omaha that I will only get 200 miles. I explained I live 100 miles away and had to drive home and get my kids and go to the market that would put me over 200 miles easy, I told them I don't live locally how in the world I be a local, but they said I was, Janelle She said they will charge me 25 cents every mile after. They don't follow thrifty Corp rules as they are privately owned. The rep who were RUDE are Matt and Jenelle. Don't use this office send a massage to there owner they can't treat customers this was because their privately owned. I contacted the Corp office and filled a compliant. Went to budget and got a car in less than 8 min. They don't have a office at this airport just a booth outside , you'll freeze to death while there in a warm booth. Please boycott this office . read more

SHADY. DONT RENT FROM THEM. The total printed out on my receipt when I made the reservation was $89. The total they gave me when I brought the car back full of gas was $174!! The girl at the counter looked at me like an idiot and gave me attitude when I asked her to explain the receipt and was no help. I researched it on my own and what happened was I purchased full coverage insurance for $19.99- they neglect to tell you that its $19.99 PER DAY! SHADY. They told me if I didn't bring the car back with a full gas tank that they would charge me $3.69/ gal to fill it up. I was going to bring it back half full, but decided to fill it up at the last minute. Good thing I did because when I got my receipt in BOLD letters it says CHARGE OF $6.50/gal to fill up if your car isnt full when you bring it back. SHADY. SHADY. SHADY. read more

Words of advice- Spend the extra few bucks and RENT FROM SOMEONE ELSE. I was in town for a funeral and went with the cheaper option- lesson learned. Check in girl, Jessica might have been her name, was not very friendly. It was as though we were inconveniencing her to do her job. She went over the contract fast and sent us on our way. When I asked who was going to look over the car before I drove off the lot she said, oh someone in the garage will give you the keys. OK not what I asked. As a former rental car company employee I know that someone from the rental agency is supposed to walk around the car with you and note any damages. Not the case with Thrifty. When we got the keys I asked again about a walk through and was told from the warm window of a kiosk in the garage the car is fine, any damage was noted and we were good to go. It was January in Omaha, it was freezing. Pretty obvious this girl had no intention of stepping out of her warm space into the cold garage to do her job. OK, you know your process, I've now asked twice, so I won't argue. I was in town for a family member's unexpected passing so I really wasn't in the mood or mindset to do someone else's job, so feeling uneasy, I took them at their word and we left. I returned the car on a freezing cold Friday night and the large guy at check in, inside the airport, never left his seat to check the car in. I returned it full of gas as I was asked and with NO DAMAGE. But, how would they know since he never got off his ass to check the car in. So, on my check in sheet, no damage is noted, that's because there WAS NO DAMAGE. I get a call almost a month later from some shady claims adjuster who was equally as rude, that I am on the hook for a cracked windshield. WHAT?? Um no. Car was returned in the same condition I rented it in. Windshield intact. Long story short- SKIP Thrifty. Awful experience, awful business practices and a total fraud. Thankfully my credit card benefits took care of the false accusation, but the entire process took from January until the end of April and it was total BS. I did nothing to that car. Maybe they should encourage their lazy, rude employees to get off their asses and check the cars in and out like all the other rental places. Maybe they'd have more loyal customers. I'll make sure anyone I know who rents a car does NOT to use this company. NEVER AGAIN. read more

Feel scammed. Was not informed of travel restrictions at time of booking. Charged $500 for taking car out of the few states travel was allowed. Manager was rude and accused me of tying to scam them!! Incredibly unprofessional. Will never rent here again. read more

When you rent a car and it is listed as UNLIMITED mileage, you should NOT have to read the fine print to see that there is indeed a cap on the mileage! Also, seriously, 35% more added on to pick it up at the airport! The bill was double what we were quoted online and they knew where we were picking it up. That is with my discount that they didn't know about. I will never rent from Thrifty again! There is nothing Thrifty about it. They should change there name to Rake you over the coals! read more

I rented a Jeep Grand Cheorkee. I paid 57 a night for this. The car was in just okay condition. Mechanically it was fine. It had a horrible smell in it. It looked like the interior wasn't very well taken car of. They were also out of a navigation . My suggestion buy a navigation if you travel alot. Also the least expensive insurance was 28 a day on top of the 57 a night. read more

Caution, do NOT rent from this location. When I arrived they did not have the car I reserved so I had to take a lower grade with no discount given. They are a franchise and if you have car trouble roadside assistance will not help you. I had a nail in my tire and had to have it fixed with no reimbursement. Manager never got back to me after several attempts to contact her. This was my first experience with Thrifty, I went with price. Guess you get what you pay for. I will stick with National from now on where they take care of you. I rent bi-weekly so big loss to Thrifty thanks to this location, will also be sharing with my business partners who also rent bi-weekly. read more

I will never rent from Thrifty or Dollar again. My reservation was for a week, but I turned I the car after a day due to safety reasons. The service light was on and the car would slide at every stop. I just don't feel safe driving this particular car in the zero degree weather. I explained the reasons upon return, but they didn't even offer to give me a different rental. When I saw my receipt is showed a charge for $193.41! The girl at the desk stated that this is for a week and could not charge me for just one day. And, she could not rent me a different car in exchange. I would have to contact the owner for any adjustment. The owner would only communicate through email and did not offer any resolution. This is just terrible. read more

Be careful with this location of Thrifty. I like Thrifty overall but this one pulls some sneaky stuff. They asked if I wanted to prepay the fuel and I said yes. I brought the car back empty and several days later they charged an additional $50 for fuel. I asked why and they said I only prepaid for half a tank? I have never heard of that anywhere. You either prepay or do not, you can't prepay half a tank... I have been renting for 18 years and I have never been cheated like this. BEWARE read more

Edward C Rent here at least 3 times a year, always overcharged 70 to 100 dollars, then spend time on the phone getting the charges right, I rent all over the country from Thrifty and this is the only airport I have a problem, management has to be directing employees to do this, fight them everytime. read more

Overcharged me and gave me a car with no horn and needed an oil change. When I returned the car and asked for a manager, Thrifty said I would have to email her because she isn't there and there was no-one else I could talk too. Big surprise, the manager never emailed me back. read more

After booking a car online, I was charged 40% more at check out. They said the online price is an estimate. What? This is the second time this has happened. No more Thrifty for me. read more

Horrible customer service!! We had a flat tire while traveling. It sounds like this is always an issue with car rental companies regardless of purchasing their insurance or a third party insurance plan. The car had no spare tire, Thrifty wanted to tow the car (no mention of replacement car) three hours and we spent approx 2 hours on the phone with a customer service rep. We were able to tolerate all of the above though, thinking it was our own fault for purchasing third party car rental insurance. However, the customer service we received at the Omaha Thrifty location made us wanting to return the car a day early to prevent any further communication with Thrifty. After repairing the tire (we did not have to tow the car 3 hours) we had serious concerns about the safety of the Thrifty tires. The tread was bald on the tires. Our car was never inspected by a Thrifty rep prior to handing over the keys. The counter rep had no desire to make our experience with Thrifty better. She only wanted us to leave. She stated she was unable to provide us a final audit of the car due to lack of staffing at the Thrifty counter. She was unable to address the condition of the tires and potential safety hazard. She provided us the phone number of her manager to contact the next day. We were told it was unlikely that the manager would be able to return our call and we should try emailing her. So we left Thrifty unsure of the final charges to my credit card and with our concerns unaddressed. I felt like this was routine for dealing with unhappy costumers. While speaking with the Thrifty rep, I noticed all the other car rental companies had sufficient staff. The other companies had staff at the rental counter and in the garage to provide their customers with the proper inspections and audits. We will never rent from Thrifty again and will urge others not to as well. read more