They never fulfilled my reservation and they said they would pick me up, but never showed. Not only…read moredid they not show, but they never followed up and they stopped answering my phone calls that day. This location is not to be trusted with important travel plans. What could improve? Be honest about availability, follow up with your customers, show humility when you're wrong, and at least attempt to make it right.

I use this location all the time, in fact I have followed this crew from many different West Omaha…read moreaddresses over the last 10 years. Nathan and his team are top shelf. I rent for business and for personal reasons and I've never been disappointed. For the most part the location has always been clean and everybody greets you properly when you arrive. There is always parking available. They always offer to pull the car up for you and make sure your expectations have been met before you leave. They've always made a good effort for providing rides although during the Covid it has been a little more difficult. It's a real treasure to have this high-quality rental service in West Omaha and I hope more people support it so we can keep the business in our neighborhood!!!

I have been using Hertz Rent A Car for the past 6 years specifically for out of town trips…read more Management is organized and well-prepared, even time I go through the doors. Cars are clean, staff is friendly, and it's very easy to return your vehicle, even after hours. Points are accumulated in order to get discounts towards future rentals or eventually free days. I highly recommend Hertz in the Omaha area.

I have found this Avis location to be very easy to work. They are extremely accommodating,…read moreknowledgeable, friendly, and very efficient; I'm always in and out quickly. I've used other Avis locations in the city and the 156th and W Center Rd/Omaha Avis is, by far, the most professional and best to work with. I had to extend my rental by a week and they didn't gouge me on price like other places have.

I will never rent from Avis again. The customer service is beyond poor. I was in a car accident…read more(not at fault) and had to file a claim through my insurance while waiting for the at fault party's insurance to move forward with paying our their claim. I needed a car right away for work and made a huge mistake by going through Avis! I was given an initial quote of $31 per day and of course has to extend my rental out multiple days while waiting for my car to be repaired. I was never told the daily rate would increase which caused overage charges above what the insurance company would allow. I was also charged toll fees on the car and I'm pretty sure those don't exist in Omaha or Nebraska at all. Needless to say I'm still fighting with them about these charges and getting nowhere. The manager at this location talks in circles and is no help whatsoever! Please rent your cars elsewhere!!

The staff here is very nice and handling everything with great professionalism. Easy in and out…read moreservice because I have rented cars from this company previously and never had no complaints or problems keep up the good work.

Outstanding customer service at this location in Millard. I was greeted by Rickie and from there my…read morerental experience was nothing but completely satisfied. The car (Jeep Compass) was very clean, excellent on gas and very comfortable. Rickie thoroughly explained the costs and additional insurance options (I always purchase the DW(Damage Waiver). Upon return, Rickie quickly checked me out and had the full receipt in my mailbox within hours. I see negative reviews from this location, but from years back, so with no doubt, service has improved. Highly recommend and will be a returning customer. Kudos to Rickie for excelling in all stages of the customer experience.

We rented a vehicle from this location June 10-15, 2015. We had a very positive experience. The…read morevehicle they gave us was bigger than what we had reserved which was a nice surprise. All of the clerks we had interaction with were pleasant and helpful. I spoke with a woman on the phone the day prior and dealt w/ 2 different gentlemen during pick up/ drop off. The car was clean when we got it and the man we dropped it off to thanked us for giving it back clean. Overall good experience, would rent from this location again!

I rented a car from the Budget Eppley Field location. After arriving at my destination, I looked…read moreat the tires and they were virtually bald. One was way past the legal limit and cupped. I felt it was dangerous to drive on, so I tried calling the Eppley Field office. THEY DON'T ANSWER! I tried customer support. No help. I tried calling Roadside Service. No help. I finally had to buy a tire, so I could make the trip back. The local office and the company customer service will not respond to my requests for a reimbursement for the tire I bought. The car also had a cracked windshield, no lug wrench, no jack crank and three inches of water in the spare tire tub. NEVER rent from Budget!!

Called to inquire about an existing reservation at the Dodge St branch and all she can say is "ok",…read more"ok" and hangs up. Two identical phone calls. Just saying that if this is not your calling then switch jobs. Worst customer service!

Reserved online but car not ready when I got there. Had to wait an hour for them to go get it from…read moreanother location! I had to use the restroom since we were there so long, trash was overflowing and there were nearly a dozen dead bugs in the floor. They did promised a discount once I complained but did not seem at all concerned about screwing up my schedule and did not actually give the discount. No price details on the paperwork because their computer was down, it was still down 4 days later when I returned the vehicle so they weren't able to give a receipt. They said they'll email it but never did. So many other options, use a different car rental place!