I received MULTIPLE rental cars from this Hertz location, my company car had a lot of auto body/repairs needed in the last couple of months. I've interacted with Hanak (apologies if I misspelled his name) and Paul. They have great customer service and made my experiences at this location seamless and easy. Thank you, Hanak & Paul! read more

Summary, they won't give you an upgrade without a fee if they don't have the car, they would claim a downgrade as an upgrade by showing you the counter price, and they would call a definitely downgraded car the same class. It is way more than just money for this experience, it is a work ethic/integrity, and even an attitude issue. I have been renting car 4-5 times a year for the past 20 years, there wasn't a time my experience was so terrible. I originally reserved a mid size SUV, and the night before pickup I was afraid it is too small for my need, so I reserved a 7-seater SUV since I saw it was available and price was reasonable but with a cancellation fee. I came to this place around 8:30am and had to wait 20-25 minutes to even get to the counter because there was only 1 guy working with like 5 customers in front of me. I got to the counter finally and here comes these things: 1. the agent name is Tyson Xu. He said they don't have a 7-seater SUV now until in the afternoon, and cannot guarantee what time, and that was all because "you reserved it last minute". (Really? Does it matter I reserve 2 months ago or 30 minute before? If your website says available and let me reserve, that's commitment). 2. He said he can give me a mini van but I had to pay $50 more per day. That's $300 total for 6 days, would make my total from $300 to $600. Of course I won't do it, but aren't they supposed to give me an upgrade (let's just call that an upgrade for mini van) without a fee? I respectfully rejected the mini van proposal. 3. Then Tyson gave me another option, saying would I be willing to take a standard 5 seater SUV for the same price and he claimed that's also an upgrade because he showed me the current price is slightly higher than my 7-seater reservation price. (Really? they would compare current counter price with reservation price?) I showed him the current 7-seater price comparing the current standard SUV price at the spot and told him that's definitely a downgrade, but he wouldn't compare it that way. I also respectfully rejected this option. 4. I then pulled out my mid size SUV reservation, and tried to use that, then he told me he can give me a Nissan Kicks. I was like, No way, kicks is a compact SUV, just like Kona. Mid size SUVs are Rogue, Rav4, Tucson at every rental car company. I also talked to manager to confirm this and she lied about it that Kicks is same class as Rogue. Here it is from Google "Yes, both are 5-seater Nissan crossovers, but they belong to different size classes. The Nissan Kicks is a nimble, subcompact city SUV, while the Nissan Rogue is a larger, more powerful compact SUV with more cargo room and highway". I also rejected this proposal, it is becoming not a money problem, it is ethics. 5. there was another 30 minutes of back and forth and they won't be willing to give me a minivan for the price of the 7-seater reservation, or standard SUV for the price of a mid-size SUV reservation. But finally they agreed to get me a 7-seater SUV 3 hours later. Luckily, I came back 3 hours later and really had a 7-seater SUV for me, uncleaned, but that's OK, I went ahead and do the paper with another agent. The story didn't end here, while doing the paper work, the agent asked Tyson to do the walk around to make sure no damage to the SUV as a standard procedure. Tyson grabbed the key, checked the car, and came back and TOSSED the key from ~6 ft away to the counter that we are dong paper work with, extremely rude and unprofessional, well of course he knows that's me and that's why such behavior. 6. I was talking another customer what I have went through while he was waiting outside the room, he shook his head and told me he had done the paper work and been waiting for the car for an hour. 7. I had the chance to talk to his manager in the lot and I saw only 5 cars there, that's why all this was happening. read more

booked and confirmed gasoline car for Madrid, Spain, first car was dirty (washing machine broken) and tail light out. exchanged 2nd car a hybrid, not a gasoline car, 3rdly, car broke down at gas station with no roadside assistance Avalon, on hold for 40 minutes. Hertz was not a good company with customers in mind. Chase Travel, my travel ag3nt was useless as well. read more

Hertz Rent A Car - Dirty outside - Car Rental Near Me - Daly City, California

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U can make a reservation but no car available when u been there The worst car rental company read more

I reserved on app. When I got there I was told they not only did not have that vehicle they had nothing close to that price range. I was told the app was meaningless and not related to their inventory. I felt like I was in an episode of Seinfeld--with a Gen z who didn't get the reference. When I went back to the app I was offered more vehicles that I was told were being held for VIPs. I was told that if I wanted to rent a car I should do it days in advance. I paid to be ubered to and from this center--I left without a car and went to enterprise. I usually use Hertz. read more

When I went to pick up the car that I had reserved online the car, I was told that they did not have my size (economy) and that it would an additional $30/day for the next size up. I was told I could try to go back in and try to change the reservation online, but I was not able to do that at the time. I finally was able to get the per day cost down but it was still more than if I had reserved the larger one online. They should have honored the original reservation but did not. Not going back to any Hertz location. read more

- there is only one person at the location. I showed up with my reservation and asked for an suv from the start. They accidentally booked an electric vehicle and asked me to come back another day since he could not correct it. I told him this was unacceptable and he needed to fix this. I spent the next 45 minutes at Hertz because he could not modify or null the contract and I ended up having to call my insurance to set up another booking. Me being asked to come back another day because the person messed up the order was outrageous. - I was told if I wanted to rent the car more days than planned I just needed to call in so they know. I called in to increase the days like discussed when i rented the car and knowing it would be me that pays the difference in extra days since my insurance would only cover a set amount of days. I called Hertz Daly city and the representative was too busy to attend to me. He said I needed to call my insurance but I let him know that I had gone over this with the Hertz worker there. I ended up calling my insurance and after an hour of me trying to get a hold of someone on the phone my insurance said Hertz Daly City had no idea what they were talking about and that I didn't need to call my insurance only talk to a Hertz - I got a follow up call after a few days and was asked how much longer I was going to have the car for and was asked to pay as well, The Hertz representative was busy as well when they called me , they put me on hold and then hung up on me, they never called back and i was left wondering what my charges were. In conclusion Hertz Daly City is low staffed , one person works on cleaning cars, receiving cars and works at the front desk. Its workers are not trained well and the communication between the customer is not good in person or over the phone. The car available was also dirty but was told thats all they have in an SUV read more

Dear Hertz Rental Vehicle Corporate Headquarters: Happy New Year 2025. I hope you are all doing well. I most certainly am not. I create this burdened, inconvenienced, hideous, outraged, unimaginable and traumatized email with permanent mental detriment. You have gravely, utterly, unconscionably, inexcusably, unfathomably, unjustifiably, horrifically, traumatically, irrefutably, unforgivably, unremarkably, astoundingly, repulsively, degradingly, belittled and deplorably shattered my business association as well as humanity. The above descriptions do not begin to identity or convey your overall lazy, militantly orderly, inefficient, sloppy, careless, hazardous, neglected, rude, crass, hostile, negative, harsh, discriminative, inappropriate and pathetic excuse for "paid workers"!! The following occurred: *Effective December 30th, 2025, per transfer/referral from AAA to Hertz, my interaction with Tony involved "replacement contract" without any education, elaboration or understanding of your internal/untrained verbiages. Tony lacked courtesy and mindful respect to inform me. *I had to reiterate, remind, reemphasize and reconfirm that I needed to be picked up due to vehicle damage loss. Apparently and unacceptably, no one communicates clearly or diligently. *Candace: provided my Confirmation #: OKRCU47008. Candance firmly and profusely reminded me to call Hertz at 8:00a.m. the following morning at (650) 992-1582/option 5, to reach a local agency. *Effective December 31st, 2025, I prepared my identification and financial arrangement. I was then inquired per AAA of my policy establishment by Jasmine who was less than professional No email received. No organization. Jasmine hung up on me. *I reported the above to Brenda/Insurance Agent. *I contacted Hertz Daly City, where I discovered Tyson's horrific demeanor of: rudeness, attitude, arrogant, sloppy and accusatory, "You are ignoring me". Tyson spoke down to me with pure sarcasm. Per Tyson: "It wouldn't make sense to have the wrong address, right?" I believe Tyson was referring to my pick up location. *Danny/Daly City: he incompetently and unconscionably exposed my interaction on his speakerphone!! I had to verify as Danny was echoing and too vocal. Danny nonchalantly commented, "I have a customer in front of me". THIS A VIOLATION OF MY NEGLECTED PRIVACY. *Into the rainy evening, I contacted Hertz to adamantly report defective and unsafe windshield wiper blades including asking untrained/hard questions as to having your PAID business handle this matter and/or provide an exchange vehicle to avoid inconveniencing/impacting my schedule; to absolute no avail. I RECEIVED NO logical, rational, reasonable or timely resolution. Merely either a tow of this neglected vehicle and a one time taxi thereafter for me. My only other option was exchanging this disastrous vehicle at the San Francisco International Airport; at my personal expense that Hertz is accountable for. No vital continued assistance. *Due to the holiday business closures, I had no option but to continue observing, enduring and listening to the very squeaky, poorly managed and unclear windshield condition. *I attempted the Hertz Corporate level, January 2nd, 2026, to report the above inhumane treatment and utter devastation without any professionalism. I had no option but to contact Tyson yet again for another attempt to simply exchange my vehicle. That is it. No drama. *Effective January 6th, 2026: Tyson deliberately, intentionally and once again, incompetently, deceived me by stating that I could return my vehicle back to Daly City or seek more selections at the San Francisco International Airport. This was conducted over the telephone as to try and save my fuel and time expense needlessly. *Upon my arrival to your local business with the anticipation and full expectation that Tyson had indeed prepared a smooth, efficient and productive vehicle exchange, I was/am beyond repulsed by Tyson. At the counter, Tyson randomly and arrogantly claimed that he did not have any vehicles for an exchange without a dutiful explanation. Tyson appeared unfocused, distracted, surprised, clueless, unknowledgeable, untrained and routinely unfriendly. I lost my patience with, "You did not tell me on the phone!! Why would you waste my time and have me drive here?!!" I told Tyson that I did not mind a smaller vehicle, I was flexible. Tyson only commented, "I only have a bigger vehicle which is more money".... Tyson then, walked away and disappeared. Unfortunately, with this condoned nightmare and clear discombobulation by Hertz, I cannot recall all microscopic details, due to permanent health injuries and profound exhaustion inflicted by Hertz. My next memory is being "told" by Tyson suddenly, that my AAA account was flagged and yet again, no explanation. In the next hour and extended time frame, I was instructed to contact my insurance company to inquire and assess the reason. Discrimination. Never again. Refund. read more

You walk in no one greets you. Rents you a car that has over 130k miles in it and full of scratches and small cracks on the windshield. Then after you have return the car for week they reach out and say you have damage the car. Unbelievable. Good thing I took pictures before leaving the place with time stamp. Do not rent from here. read more

If we could give it zero stars we would. Lady handling reservation was rude. Did allow us to inspect the vehicle and rushing because she had one more person and it was almost 5. Car smelled and the maintenance light was on. Retuned the car and asked how much was my total, wanting to confirm I wasn't over charged and same lady said to check my invoice. What kind of customer service is that. If you can avoid this place. read more

I rented a car here via Orbitz, so perhaps renting directly through Hertz is better (although the reviews suggest otherwise). Although the car itself was fine, customer service was lacking. In particular, I reserved a compact car with an internal combustion engine rather than electric. When I arrived, the rental agent indicated that they only had electric vehicles available in compact and that I would have to pay for an upgrade to a mid-size car; he made no effort to accommodate the reservation I had actually made. Additionally, the car came with a built-in PlatePass service. I was not given the opportunity to decline this service and was charged a $19.98 convenience fee for the privilege. The rental agent was also completely devoid of politeness or courtesy. When Hertz sent me a customer satisfaction survey, the survey indicated that a customer service representative would contact me about my experience, and no one has. Anyone can rent out a car; it's the customer service and attention to detail which distinguish a rental company or office, and Hertz was decidedly lackluster in that regard. Next time, I'm sticking with Enterprise! read more

ZERO stars if I could. Very unprofessional, lack of customer service, and over all- very scammy vibes. The first red flag was when I went in to pick up the rental car, there was a guy on the phone with their insurance company. I shouldn't have ignored my gut feelings because when it was my turn to return the car, I had to do the same thing! The windshield of the rental car cracked on its own from the side of the car towards the middle. Nothing hit the windshield and we did not get into any accidents. The person receiving the car upon return said it was the 5th car this month with the same problem and this was only the middle of the month. They may say they are all upfront with you, they take pictures of the car and show you on their phone. Say you are welcome to take your own, but the ones they take, they will send to you too. BE WEARY because when they send you the pictures, they are not individuals pictures, but grouped into small pictures on two pages and low quality. Plus you cannot see if the windshield has been tampered with, as the side of it is black. You wont notice it until there is a change in temperature or pressure as you are driving away. They will then charge you nickle and dime or your insurance because it happened while in your possession-even though you did not get into any accidents, no rocks hit the windshield, or cause any physical damage to the windshield. This is where they make their money. My only suggestion is to either get the rental insurance or NEVER rent from Hertz. I rent from enterprise and this has never happened. My credit card company happened to give perks for Hertz and it was the only reason why I decided to try Hertz this past time. Wont make that same mistake twice. read more

Went in to rent a Chevy EUV however the rep Danny offered a sweet deal to rent the Chevy Silverado EV. I like how they do offer better options when you arrive to the office. Anyhow I took the Silverado EV and it was a dream. Great size for my family and great that I happen to be looking for a big EV for my growing family. Really appreciate the offer I got from this Hertz here in Daly City. Ariana was able to close me out when I sadly had to give the truck back. But I do gotta say they made this process very easy and I would come back here again to rent. Thank you Danny and Ariana. read more

We had a reservation booked for about a month in advance. Super hard location to find parking next to a high school. Had to ask business next door if we could park there. Once we got there we were told their system was down and they couldn't pull up our reservation. A surly employee offered to call us back when it was up but never heard anything back 3 hours later. Would have been nice to at least get an update. Needed a car next day so we rented from a different company. I would never ever go back there even if I had to pay more somewhere else. read more

A week after returning my rental car, I was noticed that Hertz charged my credit card an extra $500. When I called, they claimed they added a cleaning fee to my bill. The car was not dirty when I returned it and the second I said that, they backtracked and offered to refund my money. Clearly this seems like a scam they use often to charge people, hoping they won't notice. I would strongly recommend not using this Hertz location. read more

Took my car to get body work. Insurance paid for rental car. I was at auto body shop, AAA only allows Hertz, so I had to wait a long while for Hertz to come pick me up to take me to their office. Finally there, I waited a while till they go see me and get me the car. As I waited I saw this fun sign. I got up to the counter and gave them my drivers license and debit card (for deposit) The card would not swipe (though I've not had trouble with it EVER and as late as yesterday). I didn't have another physical card, but had mynumber, exp date and 3 digit of my other card. They wouldn't take that. Had to be a physical card to swipe. No manual entry. No Apple Pay or other. No way to pay. They were completely unhelpful. I explained I lived 30 min away and was stranded. No help. They couldn't help the old fashioned way (manual entry) or a modern (smart pay system). They could take me home. Bus would have been over an hour. Guess what? I took a lyft home. read more

Hertz Rent A Car - Car Rental Near Me - Daly City, California

You when you pay for your rental car, they don't have a pick up line to get your car . do there want a point to reserve you still have to wait in a long line if your not a gold member ‍‍‍‍ read more

this is more a review of Hertz as company than this particular location. they rented me a car they had reported stolen in the state of Arizona so while I was on my road trip I was pulled over through a felony stop despite having the key to the car and a rental contact for the vehicle. I have subsequently read of other people having the same thing happen to them. This is unacceptable Hertz please do better read more

I would give 0 zero stars if I could. Super rude! I walked in the lady in the front is on the phone , apart from having no manners she proceeds to hang up and not say thank you or goodbye. Asked for my driver license and CC , I proceeded to say I payed online, yet she still wanted my CC. When I asked why she was very rude! Avoid this place , this is what I get for not going to enterprise! read more

I think this is more of a Hertz national issue than this particular location, but Hertz sucks. They charge "convenience fees" for using tolls for bridges, etc. but the car has no fastrak that I'm aware of. So for me there was ~$45 in bridge tolls and $60 in "convenience fees"!! Nothing is said up front and no options are given to reduce this crazy amount. read more

Initially, I was concerned about the low recent reviews of this place. However, those concerns quickly dissipated because the overall rental experience was good; the agent was cordial and nice, the process was relatively quick, and even though they did not have the car I reserved, they provided an EV upgrade without any additional expense. ...or so they said. I specifically asked where we could charge the vehicle and if we needed to charge the vehicle fully before we brought it back. I was told, "No, you just need to bring it back with at least 30% charge". And then upon return at a different location, I was promptly charged with an "EV Recharge Fee", which was nearly 90% of the original rental cost. Why is my low review for the origin rental location? Because the agent did not, at any point, inform me about any such "EV Recharge Fee", in fact, he went as far to say that I would not see any additional charges or fees on top of my original reservation price, and answered my question about charging with "Bring it back with at least 30%". No such fee was mentioned in my rental contract either. I was not told, at any point, that I would be charged for not bringing the vehicle back with at least 70% charge. I have updated this review from 2 stars to 3 stars, as I was able to resolve my issue over the phone with Hertz. Although the agent was kind and helpful, the information provided was inaccurate, and the rental agreement (fuel vehicle) I signed was irrelevant to the vehicle (electric vehicle) I was provided. read more

Very bad Experience with a Chrysler 300 car was very filthy the A/C wasn't working properly , rear cámara broken I have to make it public because they don't do anything about it , definitely not worth your money guys ! Think twice before going there They always have mechanical problems with their cars read more

Hertz Rent A Car - Car are never well cleaned - Car Rental Near Me - Daly City, California

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My rental was through an insurance claim and while my experience had nothing to do with the insurance coverage, I cannot believe the lack of communication from the very beginning- to the type of vehicle that I could get, to rental return date and what my responsibility was to return an EV vehicle fully charged and having to pay the flat rate for bringing it back lower. I am already going through a lot after having suffered an accident, and to add this on is unbelievable. This happened at the Mission St. Daly City branch. Assuming a customer knows or should know is bad customer service. read more

Avoid this location at all costs. Made a reservation through the app days in advance. I show up to pick up the car and they tell me then that they don't have enough cars. I ended up getting about her car and paying more for the rental. The customer service is off. Silence when I walked in to return. No hello, how can I help. Literally silence. Please go to another location! read more

Hertz Car Rental, Daly City, Location. Ford Focus SE. (White) Return Mileage 52,828 Return Date 2013-10-28. Car had vibration issues at both low speed (30 MPH) and high speed (60 MPH). Problem is either, wheel balance, or something requiring a more serious repair in the suspension. Otherwise the car was passable for a small car. Fairly basic kit on the Focus. No Satellite radio, No navigation. No OnStar. Priced about average to other rental places that give you a touch more for your dollar. Reported problem to Hertz site rep on return. She did not appear to take the information and put it into the Hertz system. Very busy during the morning of the car return but why should that matter when safety is a concern. The site is fairly easy to find. But if you come with a friend make sure they know that they may have to park some distance away. There are a couple of spots in front and on the street. But a busy morning can cause you to park other places. The office area was clean. Barren appearance. But then you are not taking a date there for dinner either. Message me if you want picture links to VIN and California license plate data. I would hate for you to get stuck with the Ford Focus we had as either a rental or a secondary Hertz purchase. I would post the pics here but they would probably violate the Yelp terms of service in some way. read more

Hertz Rent A Car - Car Rental Near Me - Daly City, California

We had a wonderful experience with our car rental in November. Everything was explained in detail to us, great car selection, and excellent customer service! Ariane, the manager and Danny Gomez-Carreto went above and beyond and really took great care of us! Because of Ariane and Danny's incredible customer service, we will absolutely be renting from Hertz Daly City in the future! Thank you! read more

I would give zero stars if I could. This place is a hot mess. There's no place to pull up or in to have someone drop you off. They say to call for a ride, yet their phones ring constantly and nobody answers- and when they do occasionally pick it up, they immediately ask if they can put you on hold, but don't actually listen to your response. That happened to me twice yesterday and both times they didn't come back for over 10 minutes. I had an extension for my drivers license that they wouldn't accept and when I tried to talk to the manager, he refused to speak to me and the woman helping me just shrugged her shoulders. Helpful read more

The entire staff was so nice. I needed an SUV for work, but preferred apple car play and ended up switching the car twice before deciding on a car. The customer service is excellent! I'm sorry I'm so picky, I do drive a lot for work so it's important that I'm comfortable while I drive and safe. Thank you again Lana and the staff at Hertz. read more

Spoke with Ariene on the phone. Super short, and not only unhelpful but kept telling me to either go online or a physical Hertz location for a receipt she said she didn't have access to but another location should be able to pull for me. Called another Hertz location and he told me you aren't even able to request receipts online after two years and he wouldn't even be able to help over the counter either. However, he was helpful in redirecting me to the correct people who could help handle my claim. Fire her ass! read more

Hi - I know this is for Hertz, in Daly City and people always their bad experiences, but bear with me. I have previously rented from various offices through hotwire and expedia, which make me go to SFO. I live in city of SF, and have recently needed a rent a car because my fancy car has been in the shop for months. The airport rentals which work out to be cheap ar ethe worst and I have waited up to 45 minutes for various companies, so this time, I followed a friend's lead and chose through the third party apps to rent a car at Daly City. The Daly City lines are shorter, it is very easy to get to from Bart and bus, and the people are courteous and have a great attitude. Ariane in particular was so positive and it made a difference. Fair warning, manager's special will get you an EV and if you have ANY distance driving I would so not recommend this, or if you have the car for an extended amount of time. I upgraded and there was a charge but otherwise, no surprises and pay attention to getting a fastrak account for the rental. No lines and a good attitude from the staff there! so compared to SFO, 5*! read more

Warm reminder: Do not choose this company or at least not this daly city location! We never had any service as worst as this one in this location. The cashier is very rude, and she just doesn't care about customers at all. When we arrived after booking online, she totally ignored our questions and refused to say anything. Then we knew it's just because she wanted to get out of there during business hour. Her coworkers all kept silent and she acted like a queen, being very impatient and lack of regard at all. We failed to pick up the car we booked online and contacted the customer service but didn't get a good solution. Our trip was messed up. This is the first time that I used Hertz and will be the last time. The ending is that we canceled the oder and booked a Zipcar. Worst experience ever!!! read more

The person at the counter has the worst customer service skills I have ever encountered. She was rude the day I rented the car and rude when I returned the car. While renting, she threw the keys across the counter and didn't bother to tell me which car was my rental. When I asked her, she just pointed towards the window. When I returned the car, she told me to move aside because I was blocking her view, she needed to see the license plate. I will never rent a vehicle from this company ever again and I will pass on how horrible this place is to everyone I know. PLEASE BE WARNED. GO TO ENTERPRISE for your rental. read more

After the roommate got into an accident and decided to take the car to AW Collison, the other guy's insurance company sent him here for a rental. We were originally supposed to have the rental for 10 days as that's how long the repairs were supposed to take. We ended up with the rental for a whole month. I didn't mind as we weren't paying for it. The car under the reservation was supposed to be comparable to our RX. We ended up with a Nissan Altima. It wasn't an SUV, but the car was still huge! Super long and roomy. The only thing to note is the side mirrors don't fold in. Not a big deal, but it is rather scary when parking the car in a tiny SF garage. I needed to guide the roommate through our small garage door. I wasn't there when the roommate picked up the car, but I was there with him when we tried to drop it off. Since their shuttle had just left, they told us to drive to AW and leave the rental there. This was a lucky circumstance as our car wasn't ready yet. We ended up keeping the rental for another couple of days. It would have been a pain if we had to go back to Hertz to pick up the rental. I'd say I had a pretty average experience renting a car from Hertz. Not sure if all their vehicles come with a GPS unit as we had one, but with smartphones nowadays, we never really used ours. At first, I wished we got an SUV as a replacement, but with all the driving the roommate does, the Nissan ended up being a good choice. Great gas mileage and a giant gas tank. Overall, I'd say Hertz was A-OK. read more

I have rented cars with Hertz before in different locations without any problems, however today was really disappointing customer service. First of all the space is really bizarre, you walk in the door and there is 50ft of empty lobby, then a rental desk. Poor use of the space. A young Filipino woman greeted me when I walked in the door and was helped me file the paperwork today. We did not talk much and I was disappointed when she failed to offer me an upgrade or even downgrade and any sort of choices of car. I get the rental car and it is very badly scratched on all sides, dented, it makes loud humming noises when idle and smells like cigarettes inside. I asked the woman multiple times to change cars and she was very rude and refused to help me. She told me to drive this car to a different Hertz location for an exchange. Then I was told I should pay the $9 per day for the scratch protection insurance, however the proposal sounded more like a threat then an offer. And then she outlined how I can and will be charged $200 for any damage, pre-existing if not mentioned OR otherwise. As we went through the walk around it was very apparent that this car was well used, every side of the car was badly scratched. She is rushing me to finish the transaction. Then 15 minutes later, when we were done- her co-worker gave the person after me in-line the same type of small car, so obviously there were some choices, just not for me. In the future I will go to Hertz in South San Francisco since I had a much better experience there and they had much more compatent & friendly staff. Its really too bad this Hertz is terrible since the location of this car rental is ideal. read more

A drunk driver slammed into my parked car infront of my parent's house while I was at work last Friday night. State Farm refer me to Hertz while my car is in the auto body shop for repair. I went last Saturday about 30 minutes before they close at 12 noon. The Filipino lady who was working there is very nice and friendly. Renting was pretty quick and painless. They also let me borrowed a 2017 Nissan Altima, with that brand new car smell still, everything was flawless! Today, I have to return the car before I go to work, as I was about to pull in inside the rental car return area, this heavy set Filipino lady parked her Mercedes SUV right infront of Hertz. She told me to pull my windows down, and with a rude and snotty attitude and that heavy accent, told me "That is not a parking space! Go park somewhere else!". I was like "What the hell man, I was returning my rental." So I went around again, pulled up in the rental space, went inside. Guess who was working at the front desk? That freaking lady!!! She started calling me "Maam!" and tryna be "fake nice" to me and shiet. Omg. Get outta here witcho fake a$$! I wish I can rate the different persons who helped me. But that lady is zero stars fosho. read more

Super cheap rental van. Took it back and they gave me zero hassle. Also within walking distance of BART. Will be shopping here again.

Reserved a sedan a week ago, came over to the designated time to pick it up but they tell me they "sold out" of all their cars and leave an SUV for me to take. What's the point of reserving a specific car when they don't even save it for you. Not to mention the small-answer staff that aren't even helpful. Now they tell me I have to wait 30mins to an hour for them to go pick up the car. This place shouldn't even be called a rental area. Very disappointed. read more

This review is for Ariane - didn't end up renting a car from here but I was dealing with a very frustrating insurance claim rental and she was extremely kind and patient through the whole entire process :) read more

I would like to give a major shout out and THANK YOU to Toni(y) who is originally from the Burlingame office. He was providing assistance at the Daly city office this week. He has by far been one of the best employees I have worked with. Toni(y) was respectful and SOOOO HELPFUL! I can't thank him enough for all of his support! His assistance is what you call FANTASTIC customer service! I think Tony(i) needs a raise or bonus or a promotion, something! Thanks again!! :0) read more

I made my way out to Hertz to pick up the pops, and of course, there happened to be an accident on Mission blocking all the southbound lanes. Detour, detour, detour.. It's too bad we didn't know that Hertz can give you a ride after you drop off a rental. Apparently, they can drop off a rental for you if you're at Yip's Auto World too. That's good service... read more