Do not rent from them. As others have said, they will add all types of charges to your account AFTER the fact. When we returned our vehicle (about 6 hours before scheduled return time), an employee didn't even ask who we were or what we were returning. She TOLD me I was returning an Uber type rental and I could just give them the key and leave. She offered no receipt. When I told her it wasn't an Uber type rental, she asked what I was returning. I told her and she found our account. She then said we owed $1,930.00. I told her that couldn't be as we prepaid the car (22 days) & insurance (22 days). The manager came over and corrected the employee. She told us we were all set. But, I asked for a receipt. She said I would get an email. My husband asked for her to do a final walk around the car to make sure it was returned the same way we took it. She walked out with us, I went to get in our own car and my husband stayed with her. She drives the car around back and left my husband there waiting...never came back. I told him to get the manager. He did and she gave him some type of receipt. He didn't look at it closely enough. I did when we got home and saw they charged us an extra $817.00! I called them right away and was left on hold. She never came back on the call. Also, when we picked up the vehicle, it was suppose to be ready at 10:00 am. It wasn't. ready until about 11:30/12:00 noon. When the car was finally ready and as we walked around the car, my husband saw a huge gash in the tire. We couldn't trust this to be ok. So, we told the employee and she sent us across the street to Monroe. They were great and changed the tire. However, this made us late by 4 - 5 hours. We had to travel to Maryland and had prepaid a hotel for that evening. Needless to say, we didn't make it in time and missed out on the hotel. I told Hertz about this and they said they'll put in for me to get a credit with corporate. I'm STILL waiting. I will never rent from Hertz again. They're running a poor operation there and it seems like it's a scam. I'm taking further action as they're billing for things like tax on insurance and vehicle licensing fee. Are you kidding me? That's illegal. Do yourself a favor, avoid them like a plague. I will follow up with how this is resolved. read more

My vehicle was damaged pretty badly and has been in the repair shop for a bit now. When I called Hertz I jokingly said I'd love a Tesla knowing how low my daily insurance coverage was I was absolutely not expected this young man to say sure. But he did and I've fallen in love with the car and will absolutely be ordering one. read more

Hertz Rent A Car - Car parked at a Tesla charger. - Car Rental Near Me - Haverhill, Massachusetts

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Worse place to come if you're doing it through Uber, I called, but they never answered the phone. I got there on Friday, and they said, they don't take Uber reservations on Fridays, I asked if he could write down the days of the week that they receive reservations And he did, I got there on Monday and he said that they don't accept reservations on Monday too and that he forgot that they don't accept reservations on Mondays. No, empathy and very rude. read more

So today I received a call from the manager saying the tires look a little low , are u kidding me Hertz. I'm anxious to see if the Ma Dept of Motor Vehicles thinks they are ok. read more

Hertz Rent A Car - Rear tires - Car Rental Near Me - Haverhill, Massachusetts

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Literally the worse place to get a rental, they're open at 8am and NEVER ANSWER THE PHONE, i tried getting in touch with them over 2 hours. I arrived at the store and all you can hear is a phone ringing and nobody answering totally irresponsible and unprofessional. Mind you there's two older gentleman in the back and not helping the young lady with the people that are coming in. THE FIRST AND LAST TIME I BRING ANY BUSINESS TO HERTZ. read more

This location did not have my reserved truck (Ram 2500 4 door Truck or equivalent) available when I arrived - even though it showed as available on their website. They also did not help me transfer the reservation to a location that did have one available (I offered to pick up at another location when it wasn't available). It was just excuse after excuse of why they couldn't help me with no interest in actually solving the issue. Hertz phone support wasn't any better, even when put on speaker with the local Haverhill hertz manager. I wasted over an hour and a half at this location and got nowhere. I required a truck and would have rented from somewhere else from the start if I would have known that this location would renege on their reservation and leave me stranded. Save yourself the trouble, time, and money - book elsewhere! I found that Enterprise Trucks in Salem, NH had the truck that I needed. read more

They experience hiccups but Josh's professionalism is always intact. He does his best to help and meet the needs of the clients. I'm a regular there because of the service read more

Requested a vehicle a month out because my car was damaged in an accident (other driver completely at fault and their insurance was covering it) and was going to be in the shop for a week. I was contacted by Hertz about a month in advance about what type of car I would need. I require a vehicle with a certain amount of cargo space for work and made sure that they were aware I would need cargo space equal to my original vehicle. I was told I would be given a full size SUV (the example I was given was Ford Explorer) just to be safe. Dropped my Forester off for repair and was initially given a car significantly smaller (Mitsubishi Outlander). Exchanged it for something bigger and was given another car that has less cargo than my original vehicle. When I then attempted to swap it out again (as it didn't meet the requirements I had requested with a months notice) I was told that because it was the busy season they had no way of helping me. I tried this at 4 different Hertz offices and the last one told me that I would have to look outside New England (where I am based) if I wanted a different car. Completely unacceptable. read more

We rented a car on 4/16 and were due to return it by 5 on 4/18. We were running late but a quick call to the local site got us to Josh, who assured us that a late dropoff - up to as late a midnight - wouldn't cost us any extra. He was very pleasant and honestly I'd hire him for public interface at my business. read more

I know this place has some bad reviews, but I have to say, my dealings with them today were top notch! I had an unexpected need for a car due to an accident, and Victoria was superb in getting me in a car, and getting me on my way! Not to mention, best price around!! Would highly recommend! read more

Tl;dr Don't go to Hertz, any of them. They have very shady business practices. If you don't have a choice in the matter have them explain every single thing 100% and make absolutely sure they will have the vehicle you need. If I could give 0 stars, I would. DO NOT GO HERE. Better to go to Enterprise rental, I wish I could go back in time and do that. First off, I had some particular requirements for a vehicle necessary for my job. Of the requirements, the only one they met was that the vehicle had 4 doors. It wasn't full size as requested, it wasn't as good on gas as was requested, it didn't have the features I asked for, and it was absolute garbage in the snow (a very necessary feature). All I was trying to do was get as close to my car as I could with a rental. They didn't give me an option out of the 10 cars on the lot and gave me a little PoS car. They explained next to nothing about the rental process as though I am well versed in the inner workings and standard operating procedures of vehicle rentals. They should explain so that a lay person with no experience in renting vehicles can understand. Apparently there are many different options with regard to the rental process that they didn't explain and simply signed me up for whichever one they felt like doing. Shady business practices. The icing on the cake though came after I returned the vehicle and found out I had been charged almost $300 when I was told it would be about $45. That's hardly the same number, not even in the same ballpark. When I called they took about 35 minutes to finally find my contract information and explain the charge to me. They said it was from the insurance, which I was told would cost only $20. Well they conveniently left out the part where it was $20 PER DAY. Yeah, I'm not paying that. Get your shady business out of here. The manager, who didn't seem like he had been with the company for very long or at least is a new manager, told me there was nothing he could do. The only helpful thing he did was give me the contact information of his boss, their area manager. Apparently he likes to jet out early though, or maybe he just gets out earlier than your average person, because when I called at 4:00 there was no answer. His machine said he would be out of the office until yesterday. Well if that's the case....why didn't he answer my 3 calls? Fortunately he seemed to be pretty professional as he left contact information of another manager in the event of another emergency. Well I'd certainly consider Hertz STEALING almost $300 from me an emergency. I called the other gentleman and he seemed very concerned and said he would look into it for me and hopefully get back to me by the end of the day today. I sincerely hope he actually does something. I'll update with the resolution. read more

I rented a car from them whil mine was in the shop They took the money from my account that day for the week rental of 245 and the 200 deposit I took it another week for 245 They don't tell you they place them on hold nothing was explained to me at all And they took their time closing out the contract it was so confusing I will never rent from them again read more

I reserved a minivan on line and got a confirmation number. When I got the this location they stated the didn't have a vehicle for me and blamed me for using an on line booking site. The counter help was extremely unhelpful as well arrogant and rude. Gentlemen told he can get me a car but he was waiting for confirmation from Medford, Ma that is 2 hours away with Friday afternoon traffic. They just excepted me to wait and continued to blame me for using a 3 rd party booking site. Enterprise in right up the street, drive right by this dump and go there. read more

I would give zero stars if I could. This company charged me for two days I did not have the vehicle! Because they originally told me to return the car Saturday morning. I returned it Saturday afternoon after hours, and because they are closed Sunday and Monday (who knew..), that they "didn't know" I didn't have the car through then. Therefore they charged me! Now, in the rental process they never told me their hours for the next few days. I'm taking it up with the business fraud department now. What a hassle! read more

This place sucks! I went to rent a car and CALLED PRIOR TO PICKING IT UP TO CONFIRM RESERVATION the staffer that answered the phone "Jean Paul" not sure if that is his name, was not helpful at all. He told me that they had no more cars available and therefore I wasn't able to pick up a car. Then I showed up to the store and talked to another person and they somehow found a car. I am not going to get into the whole story, but I will never rent a car from this place, they have ZERO customer service and def. don't know how to treat their customers. WILL NEVER GO BACK! read more

Don't do business with this location, terrible customer service and manager is rude ! Dirty cars as well .

I accidentally booked a rental car 1hr away from the airport. Since this was on my way to the final destination and the BOS hertz wouldn't give me a comparable rate or car. I booked an Uber to this location the place was small but Evan was great, he upgraded the car and let us drop off at the airport. He saved our trip from being a driving nightmare!! read more

Horrible experience! I reserved a full size car on the national Hertz.com website about a week prior to when I needed the car. I requested a pick up at the Lawrence Airport which looked like a pick up point on the Hertz web site but it was very unclear. When I arrived at the Lawrence Airport on Friday to pick up the car, they said there wasn't one there for me because I did not come in on an incoming flight. The attendant at the airport (which was not a Hertz employee) called Hertz and they informed me that I needed to pick it up in Haverhill. We were told someone would be there until 6 pm (it's about 4:30 pm at the time of the call). We drove to Haverhill only to find the doors locked and a sign indicating that someone would be back by 5 pm. I called the phone # provided on the confirmation and was told that the attendant had to step out to pick up a car and would be back in 10-15 minutes. I also commented that I did not see any full size cars in the parking lot and asked if he could check the inventory for this location. He said he could not ... very interesting as I thought Hertz had joined the 21st Century! We waited, attendant arrived looking very frazzled. We gave him a few minutes to "open" up and proceeded to have him fulfill our reservation. We asked which car we would be able to rent and he stated there were only compact cars available as the one small SUV has already been rented. At this point, we just walked out. It's 5:15 pm at this point and we've spend over an hour, driven to two places only to find out that they don't have an appropriate car for us. On our way back home, we decided to call Enterprise Car Rental on So. Union Street in Lawrence. They had a Chevy HHR which was readily available at an outstanding weekend rental price. We arrived around 5:30 pm, it took about 10 minutes and off we went with an appropriate vehicle for our needs. The attendants (all 3 of them) at Enterprise were friendly, helpful and courteous. We're NEVER renting from Hertz again and am a big fan of Enterprise! Thanks you Enterprise for making our weekend! read more