I want to sincerely thank HUNTER at Enterprise for going above and beyond to help my family during one of the most important moments of my life. We needed a minivan or large SUV so my whole family could travel to Waco, Texas, for my doctoral graduation. From the beginning, Hunter understood how important this event was to us and made sure our reservation was properly set up. Unfortunately, on the morning we were supposed to pick up the vehicle, the reserved car was no longer available. Instead of simply delivering the bad news and moving on, Hunter called me personally at 7:30 AM to explain the situation. What impressed me most was that he immediately started working on solutions. He spent time contacting several Enterprise locations to search for the right vehicle for my family. After making multiple calls, Hunter finally found the perfect SUV at another location and made sure the employees there understood our situation and were ready to assist us. Because of his dedication, professionalism, and genuine care, my family was still able to make the trip comfortably and enjoy my graduation celebration without stress. Customer service like this is rare today. HUNTER turned what could have been a disaster into a smooth and memorable experience for my family. I truly appreciate his effort, communication, and willingness to go the extra mile. Without his help, I honestly do not think our graduation trip would have gone nearly as well as it did. Thank you again, Hunter! read more

So when I dropped my car off to the repair shop, enterprise brought me my rental car, unfortunately it smelled like a barn in it, like someone stepped in something. So we had to follow the guy back to the enterprise and wait for another car. When we received the 2nd car we inspected it and it had a cracked tire which could easily cause a blow out on the freeway, I was a lil disappointed that they didn't see and fix this before offering it to another person. Waited a bit more and finally they got me in a car that was ok. It's convenient that enterprise drops off your car, and the service was ok, it's just the other problems I listed above that I had a problem with which disappointed me. See the attached pic of the tire with the cracks. UPDATE I added a star because my bf had lost his cell phone and it was dead. I kept calling it until one day it actually range instead of going straight to voicemail, it was enterprise!! They had charged the phone and answered many calls hoping that the owner of the phone would call!!! Now that's good customer service! read more

Enterprise Rent-A-Car - This is a blow out waiting to happen. Enterprise tried to put me in this car! - Car Rental Near Me - Houston, Texas

After Hurricane Beryl I was in desperate need of a rental. I went to the Meyerland location and to my surprise they had no electricity but were still open under those circumstances. They had two cheerful and accommodating employees, MeKayla and Deszi. The ladies were sweating profusely but still smiling despite the heat. I just thought that it was only right that I give the young ladies as well as the car attendants five stars. Going forward this will be my go to location because the service was top tier!!! If you're looking for great customer service this is a great location. Mr.Angelo Williams read more

After my truck died suddenly back in April, I was forced to rent a car for a couple of weeks until I figured out whether to fix it or invest in a new car. I was in a rush to get to Galveston, and went to the closest Enterprise. Luckily I received terrific and fast service at this location. Celeste helped me get a rental and get on the road in no time. She was very professional and courteous as well. I was able to extend the reservation with no issues because I needed the rental for longer than I expected. When I returned the vehicle, we did a quick scan of the body to make sure there were no new dents or scratches, and then she closed the reservation. Pro tip: if you have the Chase Sapphire preferred or Reserve card, you can opt out of the rental insurance as long as you use your card to pay for the rental. It fully covers any damages to the vehicle and saves you money as well! read more

I rent from this place all the time because the location works very well for me. I have been getting cars from them for a couple of years now. I am a little picky about the cars and they have always worked to accommodate me with the sometimes limited inventory they have. They do a great job given the resources they have at this small local location. read more

I needed a car on the spot (after the local Avis tried to pull a bait and switch on me). All the Meyerland Enterprise Rent-A-Car agents I spoke to (phone reservations, pick up and return) were exceptionally helpful, cortious, and knowledgeable. A very pleasant experience overall, after a huge disappointment at Avis on Kirby Dr, in Houston, TX. read more

Worst enterprise. Had me come up there just to tell me they don't have the car anymore. Corey the "manager" thinks he owns the franchise . I asked to speak to the person over the branch and he said it was him. When in fact, the guy over this location is named Steven. Do not recommend‼ read more

The worst customer experience I have ever had. They were late, dismissive and completely unorganized. I was supposed to be picked up at 8:45 am and didn't see an agent until 9:30. Upon arrival at the office, the car STILL was not ready. Do not use this location. read more

Theme: 'Star Trek Enterprise' (movie). To emphasize a point, a relevant movie quote follows a review aspect (which are prefixed and suffixed with "---"). \\ \\ // // Live \\ \\ // // long ( n ) and \ ( \/ prosper (drawing isn't a bunny) ---I will try not to get emotional about my good and bad experience at the rental agency. --- Captain Archer: "Take your Vulcan cynicism and bury it with your repressed emotions." ---There's not much parking space at this facility, and it's tight maneuvering. There is a galactically big empty space in the office. But, no, you can't park there. Notably, in the back is a putt-putt Astro-turf practice green. Maybe they once had an 18 hole course but rented it? --- Captain Archer: "So if anyone has a suggestion, I'm all ears..." [realizing Vulcans are in the room] Captain Archer: "No offense." ---A female customer complains about the tiny Fiat car she was assigned. Agent dumps a jar full of keys onto the table to see what else is available. They go outside and she is satisfied with the new option, which was still small, but not tiny. --- Captain Archer: "I believe someone once defined a compromise as a solution that neither side is happy with." Shran: "In that case, these talks have been extremely successful." ---Another customer brought her rental car back with a number of complaints. The rental car guy asks if she will take the tiny Fiat, and she agrees to. --- Dr. Phlox: "It's unethical to harm a patient. However, I can inflict as much pain as I like." ---I waited 30 minutes to get a car, and there was only one person in front of me in line. But there also was only one agent behind the counter at 7:30am. One! --- Commander Tucker: "I've heard the women on Draylax have... " Travis Mayweather: "Three... it's true." Commander Tucker: "You know that first-hand?" Travis Mayweather: "First-hand, second-hand, third-hand..." ---Finally, I am given the paperwork to sign (no time to read) and initial on the nickel-and-dime-you options. --- Ensign Hoshi Sato: "Maybe it's a log. What do you think?" Commander Tucker: "Beats me. Could be a laundry list... or instructions on how to conquer the universe?" ---On the plus side, the jack-of-all-trades agent juggled phone calls amidst computer work on my rental and getting cars ready for other customers. He was not the problem, but I felt like I needed a few Vulcan neuropressure sessions by the end of all this.--- Dr. Phlox: "Commander Tucker reassigned the repair team that that was working here. He said the Armoury was a higher priority. We'll see how low a priority I am the next time he burns his fingers on a plasma conduit." ---He offered a small size car, but I was told something larger was reserved. --- Lt. Reed [about the transporter]: "I don't think I'm quite ready to have my molecules compressed into a data stream." ---The car is labeled with no smoking signs, but of course, smells of stale cigarettes. --- Commander Tucker: [after being cursed at by a Klingon and not understanding him] "Well I don't particularly like the way YOU smell, either." ---The rental representative showed me how to use the push-button start. --- Lt. Reed: "They [phase pistols] have two settings: stun and kill... It'd be best not to confuse them." ---Of course, all the radio station pre-sets are not my favorites. --- Subcommander T'Pol: "Hand me the flux coupler." ---They give you a car with the tank half-full. What? So, I returned it half-full. Maybe they thought I would fill it up all the way. --- Cmdr Tucker: "I don't like pushing the engines at 110% " Subcommander T'Pol: "They are rated for 120" Cmdr Tucker: "My underwear's flame-retardant, but it doesn't mean I want to set fire to myself to prove it." ---Tip: You should always be in the parking lot, not the freeway, when learning the controls and setting things (for ultimate safety, keep the windshield wipers on in case it rains). --- Capt Archer: "You're from 900 years in the future, and you need MY help?" ---The car seems to laugh at my initial fumbling. --- Cmdr Tucker: "It can laugh all it wants, the galaxy's not getting any of our bourbon." ---The car worked out fine, and return was quick. The problem I have with Enterprise at this location is the scant choice of vehicles, having to book ahead of time to make sure the car would be there when you were, and of course, an under-staffed office, ... unless their business model is low cost and high wait. Sorry for the long review. --- [Archer is obsessed with writing a preface for the biography of his father, and recites the first page to Cmdr. Tucker] Capt Archer: "What do you think?" Cmdr Tucker: "I really need to get to work." Capt Archer: "It's just a few more pages!" Cmdr Tucker: "How many more?" Capt Archer: "Nineteen" Cmdr Tucker: " *Nineteen*? Are you writing the preface or the book?" read more

This particular agency refused to pick me up from a location that was 5 miles directly South of them, saying that another agency was supposed to. The other agency was 11 miles away from my pick up location and they were more than happy to take the extra time to drop me off and pick me up despite the fact that it was clearly beyond their responsibility. I can't help but ascertain that had my pick up location been 5 miles directly North, in upper-class Galleria, that this Braeswood agency would have had no problem following their "we pick you up" slogan. It seems likely this agency will not stoop to making runs outside the loop and into unfriendly minority-rich South Houston. Management needs to investigate this agency. read more

They never showed up to pick me up . Who is in charge of this business, suppose to leave tomorrow for my mothers funeral. The evening before I sat in the office open and no one there, who is in charge of enterprise awful or no service. Don't recommend rented a car the price changed and when I dropped it off a small scratch. Don't know where it came from cost my insurance thousand of dollars"A scratch". Alamo much better. read more

Received excellent service here and we were even able to receive a significant upgrade from the vehicle we originally chose. Ended up getting a roomy, mid sized SUV for about $137/week, which was a steal! They even gave the person ahead of us a truck for the price of a small car. read more

Last Monday was an exceptionally awful day for me. The call center for Enterprise had taken my reservation around 2 pm for a 430 pick up time, but there were no cars available when I arrived. A coworker had already dropped me off and I had no ride home. Ronnie Washington and the two other gentleman working with him remained professional, courteous, understanding, and kept a smile on their face for the entire 2 hours I was there. I watched them work very hard to correct the mistakes of others and did their best to make the customer happy. Surprising to me, I never got upset b/c it was difficult to be mad at people trying to problem solve with smiles on their faces and a genuine happy disposition. In the end, Ronnie let me take his car home and he caught a ride with another coworker. Thank you guys for being awesome! **I would have given 5 stars, but I took off a star because Enterprise should not be taking reservations without checking with their local office to see if cars are available.** read more

Joel went out of the way to make sure I had the car I wanted. If you ever need to rent a car go to this location and ask for Joel. Highly recommended. read more

Mark Garza was extremely kind and went out of his way just a few days before Christmas to accommodate us. We will always choose this location! read more

This is a shout out to Enterprise. Thank you Bianca ( sp). You got my daughter in a car during Harvey. She was fighting with the insurance and you made everything better. You are a true blessing. Thanks for your help... your company is fortunate to have such a great player on its team. read more

My experience with this place is very unpleasant! If I can, I rather give them 0.25 star if its possible. I had reserved a midsized (intermediate level) car here online on Tuesday, August 10th, 2010 for pickup today (Friday, August 13th, 2010). So being car less, my girlfriend picks me up to take me to this location to pick up my car. Once entering into this establishment-- I had bad customer service. The lady behind the counter didn't even ask me if she can help me. Five minutes went by, she notices that I was the only one there (but mind you, no one was in that office when I was there), she had asked me for my confirmation number. I was so excited that I was going to get my rental car to drive for the weekend. Once my reservation pulls up, she had told me that I had rented a economy car which is a mistake because on my reservation it said midsized. Then she tells me that I am going to get Nissan Versa (which is a compact car), and she explained to me that its a compact car. Then I was telling her that since I'm down grading I should get a discount or something because that is not what I ordered. So, she goes back and tells me that a Nissan Versa is not a compact car and that its a intermediate which is false because on the counter it shows that right there in front of our faces that its a compact car. She tells me that they need to change it because that's incorrect. Which online STATES that a NISSAN VERSA is compact. (*Shaking my head...still not getting it at all) Then I am having problem with her because she wants me to give her a recent check stub, a utility bill, and $350 deposit. All of this for a major credit card or debit card? Still confused because I've ordered from them before, and so has my corporate company. She pissed me off with giving me a attitude and I guess it was a sign not to get the car or something because I went through so much hassle just to get a car for the weekend since I'm car less became a nightmare. So, once I get to my office... I started calling the place again demanding to speak the branch office manager, and he is trying to define what she says and tries to fix it but it just doesn't help at all. Maybe its because she canceled my reservation and he can't go in there and looked at it. Then he goes and talked to the asst. manager and comes back and tells me that the reason why she asked for that is because my driver license is from California. WTFudge!!! I lived in Houston, Texas. Why would I have a driver license from Cali. She was giving her managers false information which she knows that she made the mistake. The branch manager was trying to help me and keep me as a customer but I told him that first impression is always great for customer service and obviously, I didn't get that and there's no second chance for me to go back to that branch. Still unhappy, I called the corporate office and demanded that I talk to the regional manager. I was out of luck and basically asked them if this is common for visa/debit card holders, and to see when they changed this and how come its not on the website. Then talked to technical support which was trying to help me but really didn't because on their website does not mentioned anything AT ALL!!!! GRRRRHHH!!! All of this just ruined my day. I am still car-less. read more

Had an emergency situation and they came through and helped us out! Great customer service would highly recommend coming here for those looking to rent cars! read more

This place is a catastrophe. I keep using it because my work uses enterprise and it is the closest one near me. On 2 separate occasions I have spent over an hour waiting to complete my order. It's always understaffed; one time I was there and two of the employees started cursing at each other. That was kind of interesting but certainly not worth the delay. read more

I have nothing but happy thoughts for these young men that were on duty on Thursday June30. Marques was very accommodating in helping me find a car that I felt comfortable. I HATE the bucket seats, but not their problem. The rental agreement was rewritten, not sure why, but price remained the same. found out sometime down the line(on the car id tag, that I had an intermediate car when my conformation called for a full size car. When I called to get the address to send the evaluation, (didn't have time when returning car), I mentioned this. Nero didn't either, so said he would seee about getting an adjustment for me. Now that is customer service all the way from reservation to return, and beyond. I will continue to come here when I need extra transportation. Thank you guys. Ms. Osborne. read more

I just came to Texas for a visit and needed a car lucky me ! I rented from enterprise from this location , all I can say is the employees that handled my transaction were (Nero and Marquis ) they are soooooooooo super cool ,polite, kind,professional I could go and on about their professionalism!!! They get an A++++++++corporate America needs more like these awesome employees!!!!!! read more

This Enterprise location has got to be the worst in Houston. Every single time my employer rents from them, the car is late or not available. The staff is slow, and not sincere; and they really seem that they just don't care. Today I attempted to pick up a rent car from them, and again, the car was first not on the lot; and then it had to be cleaned and filled with gas. This place sucks the big kahoona, so stay away at all cost! read more

I have rented here several times. The staff are always helpful and friendly, and the cars have been just what I needed at a fair price.

I recently had to get a rental car because my car was in the shop being repaired due to an accident i was in a few weeks ago. The people at Enterprise were great! Every one was so polite and helpful. I couldn't have asked for better service. read more

Is it so hard for you to pick up the phone? I've been waiting for an hour and a half only for it to ring and tell me my call cannot be transferred. read more

Reserved online which was a breeze. However, it took them over two hours to pick me up and I live less than 3 miles away. I had to call them 2 times to remind them and it was nearly an hour past my reservation. This store is obviously unprofessional and does not handle customers properly. read more

I rented a full size sedan from the Intercontinental Airport. About 24 hours later I asked to rent a different sedan, or go up to a luxury sedan. I did not like the car I had for different reasons. I called the location closest to where I was staying and the service was very unaccommodating. They said they had no cars and would get no more cars. I was told that I had to go back to the airport to find another car. I called several other Enterprise rentals in the city and was told the same thing by all of them. This location said that the more cars would be delivered from the airport but only small 2 door sedans and they would not deliver a car to replace my sedan. I will never use Enterprise again. read more

Had to make a long drive to Oklahoma and well I don't trust my daily driver so decided to rent a car. I did it on line and the actual location I rented from sent me to a different location but when I confirmed at the one I thought I was suppose to be at Dana was very sweet and made all the changes. This location at Breasewood is great and the staff is friendly from the drivers who picked me up and dropped me off to the office staff. read more

Left a pair of designer sunglasses-in a bright, hard to miss case on front seat-at return late fri. Didn't realize until after close fri and they are closed on the weekend. Called early mon and was told to come in to look in lost and found-no sunglasses. Not in car either (car still there) My only other thought is that an employee liked them and kept them. read more

Left my IPhone 6 in the car and they called to let me know - held it until I got there to pick it up - to me, that says it all......and the car was great too! read more

This is a great location with very courteous staff, and the cars are always clean with low mileage.

I have rented a car from this Enterprise before and each time the experience is a good one. I like the professionalism displayed by the folks at Enterprise and they go above and beyond my expectations. They get you in and out fast and make sure you are completely satisfied with the car you want. Keep up the good work guys... read more

I rented a car there on Feb. 21st. Because it was a Saturday, they were extremely busy. The parking around the building is scarce for customer parking, which was frustrating. The car was not completely cleaned up inside, the console sticky with soda and looked well used considering it only had 9k miles. When I returned the car on Monday, I complained of this & they gave $5 off the rental. The saving thing about the whole experience was a call from them later to let me know I left my camera in the car. That was nice! read more

I rented a car from this office after a bad experience at Dollar, which should not be in business. They are professional, do not try sleazy upsell tactics, and honor prebookings. The staff also made sure I was happy with the car they gave me. Getting the rental car and returning it were easy and problem-free. The staff were also polite, helpful, and friendly. I highly recommend this Enterprise office. Will keep using them. read more

I've rental several times from this Enterprise location, and every time I've been a very satisfied customer. My family only has one car, so I rent a car when my car needs repairs/maintenance. I wish I could remember the name of the gentleman who checked me in on Monday, but his customer service was outstanding. Yesterday when I went to return the car, my day was terribly frazzled from picking up two sick kiddos from school and taking them to the doctor and to get meds. I was a mess by the time I made it to enterprise to turn in my car. Kim was incredibly compassionate, helped me load my children in the minivan they were going to take us home in, and she generously forgave my 1 hour late in returning the vehicle bc of my circumstances. Not only have I had wonderful experience there with the staff renting a car, yesterday put the customer service experience over the top. A big shout out to Enterprise staff at N. Braeswood! I'm one happy Willowbend customer:) read more