I have been a personal and business customer for 10 years here. I had a personal reservation. On…read morethe day of pickup, they called and said there was a computer glitch. The price is almost doubled. I said NO. I immediately called the 800 customer service number and complained. Later this location called and said we don't have any cars. This seems like false advertising and deceptive trade practice

Honestly this location is the best. The staff is always so ready to help. Very simple, fast service.read more

I highly recommend for your car rental needs. The customer service was good and the process was…read moresmooth. A&M Auto rentals will now be my go to for my rental car needs. Thanks again!

Horrible Rental location. No one was at the reception desk for more than 30mins till I left. I even…read moretried going in the back offices to knock. No one was available. Very unprofessional to run a business this way

I usually do not submit things like this because I am very understanding but I always want to…read morehighlight any negative occurrences so it will not happen to anyone else. Not everyone is understanding so what may seem minor to me could be monumental to someone else. I had a reservation booked today to pick up at 7:30 AM. Upon calling the facility, the representative mentioned they had no cars available and did not have any pertinent information regarding when cars WOULD be available. I then received a call at 10:51 AM stating cars were available. I still needed the vehicle so I went to pick it up. The representative at the facility was nice but I did ask him if there was any type of courtesy accommodations available due to the inconvenience, he said no. Upon getting into the first vehicle I was given (Honda CR-V), the tire pressure light was on. I looked at the tires and noticed a nail in the right side passenger back one. I went back inside and informed the agent. He gave me the Jeep Compass instead. Upon getting into that vehicle, there was a faint smell of cigarette smoke! I could tell there was an attempt to get the smell out which I understand is difficult. I informed the agent just so he would know the smell was already in there PRIOR to me getting the vehicle. I do not want to be charged for something that wasn't my doing. All in all, I still drove off in the Jeep but this experience left a bit of a bad taste in my mouth. I've always used Avis since my job has a corporate code with them. I will say that I have only experienced Avis airport locations so maybe it's a difference with the neighborhood facilities? Not too sure. I will have to have a talk with our Relationship Manager to see if we will continue this collaboration.

Colin and Chase were great to work with…read more I was pretty much in and out. Well... almost. Chase stepped away to grab the car we'd be using, so we waited about 10 minutes. After that, we got the paperwork handled and got on our way. The office was clean, and the car we rented was exactly what we needed. No issues. No problems. Good job, young men!

Everything went well. Very helpful in car selection, rental dates and processing paperwork.read more

This location was a lot better when Cash was there running it and they were open on Saturdays. I…read moreusually rent often but will be finding another location.

I reserved a car from here on Hertz.com only to discover they had no cars available when I arrivedread more

Beware - Dishonest and Unprofessional Location I rented a…read morecar from this location on 10/10/2025 and returned it on 10/13/2025 at 10:30 a.m. in perfect condition. I was told I would receive a survey text, but instead got a message about my insurance accepting a body shop claim -- even though the car had already been returned. When I checked my account, the $300 deposit hold showed I would only get $88 back. I called the store, and a young man named Christopher answered. He immediately became defensive and told me the car was returned two days late (10/15/2025), which was completely false. I went to the location in person and asked for a manager. Christopher claimed he was the manager and started arguing with me about the return. Only after pressing him did he say, "It was just a mistake -- you'll get your full refund. It's not that serious." His attitude was rude, unprofessional, and dismissive. It's now clear this location has serious integrity issues. I've filed complaints with corporate and the Better Business Bureau (BBB). Based on my experience, it appears cars are being re-rented after being returned, and prior customers are later falsely charged for damages or late returns. Do not rent from this location. I'm now investigating how the vehicle I returned in perfect condition somehow ended up in a body shop claim under my name. Something is definitely not right here.

Outstanding Customer Service - Above and Beyond Experience!…read moreI want to take a moment to highlight two amazing employees at Enterprise: Bj Caples and Christopher Adigwe. From start to finish, both of these gentlemen went above and beyond to make my rental experience smooth and stress-free. Originally, my sister and I stopped by to rent a car for a concert. Things didn't go exactly as planned on my end, but Bj and Christopher stepped in with patience, understanding, and incredible professionalism. They worked with me to get everything sorted out, and their level of customer service was truly impeccable. What stood out most was their consistency. I ended up keeping the car for almost a month, and anytime I had a question or ran into an issue, one of them was always available. They either answered my call right away or took the time to call me back and walk me through whatever I needed help with. It's rare to find people who genuinely care about their customers like that. Because of Bj and Christopher, Enterprise has definitely earned my loyalty. They turned what could have been a frustrating situation into a great experience, and I'm extremely grateful for their professionalism, kindnes & d follow-through. Thank you both for setting the standard for excellent customer service!

My experience with Enterprise was my first time dealing with insurance, repairs and rentals. I was…read morehesitant and didn't know much about the process at all. This location was very helpful. I went to a satellite location where my repairs was being done, so nobody was at that location unless previously scheduled. I called them, and they were kind enough to pick me up from that satellite location and brought me to the main branch just a mile away. Everything went smooth and there was no trouble with the insurance lending me a rental car. I was in and out, and they eased any anxiety I had about this situation I was new to. They came out with a very clean and very well maintained car. I had no trouble driving this for two weeks. It was however on the cheaper end that I wished I could've gotten a more fun and powerful car that I'm accustomed to. But hey, you take what you can get with a body shop rental. When I returned the car, the insurance paid for everthing as expected. She greeted me with a smile, which I always appreciate. Overall, I was very pleased If I had to gripe about one thing, it would be the car that I received. My friend recently got into an accident too, and she got a brand new corolla sport with a back up camera and upgraded sound system with Bluetooth. I guess you can say I'm jealous lol.

Definitely poor service i had my reservation at 10:30 am waiting for over 40 min only one person…read moreattending everyone not her fault. Definitely not recommend this location

I found out about Safeway Drivers because I was looking online for a car service in Houston to…read morechauffeur a high-profile client. I spoke directly with the person in charge of the chauffeurs, Jeff, and I explained to him exactly what I needed. Jeff was extremely professional and understandable all the way through and was able to accommodate to the client's needs. I definitely recommend Safeway Drivers if you need chauffeur services in Houston!!!