My past experience with hertz, lived up to its name. When I needed a rental and directed back to hertz, I was apprehensive to say the least. I'm increasing the stars for this location solely based on the experience I had with the employees Mark and Wally ( I'm so sorry if I spelled that wrong, I even asked, but it was a while ago) both gentlemen were so accommodating, I even went back to make a personal rental. I'm so appreciative to mark for making sure I left with a rental, and not making a stressful situation more stressful. They answered my numerous questions, and were patient with my need for multiple extensions. Thank you both for going the extra mile, and making customers feel heard and valued. I will definitely drive past the other hertz for this one, every time. That being said it is only going to be four stars only because I did have a recurring issue with the company having a hold on money in my account; and struggling to get it reversed in a timely matter. I was surprised when I arrived to pick up the rental that because I made the reservation within 24 hours I had to have a credit card to put down, when I only had a debit card. I also ran into a little trouble with the toll roads, hopefully someone else can learn from my mistake. I took my transponder and drove the rental car for multiple days, I didn't see it on my account, so I called The Toll Roads, hoping to make a payment and find out why the transponder wasn't working. Because the car was registered to Hertz it read the license plate and instantly charged them, despite me having a sticker transponder on the dashboard, I believe I had $40 in convenience fees over the matter. Which wasn't very convenient. That being said, a lesson was learned, and hopefully, I prevent somebody else from making the same mistake. I will add a vehicle before taking the Toll Road and I will definitely be back for Mark and Wally for my next rental needs. read more

Update went to different location Honest location this time! This time ended up paying for Parking and brought family members That I didn't need to Because this location is shifty! I was going to rent a car today But after the last experience Here of renting a car I will not At this location! They mislead Me and overcharged! Even I was a gold member! The Hertz Gold Treatment Store how to lose Gold Members the Ha Ha Ha Employees we got you good Team! They charged me 20.00 To add a family member on Rental! One day rental I thought Was 70.00 went well above 100.00. read more

Hertz Rent A Car - Thank you for one star gold service - Car Rental Near Me - Irvine, California

I had an amazing experience with Omar and Jesus. They were very helpful and went above and beyond to help me! I highly recommend this location read more

This HERTZ location is amazing and hertz in general , but everyone gor a prefrance , mine is this location and as a hertz renter first timer , omar did an amazong job helping me in my tough situation as i have major relocation travel with my family and kid and sometimes you need somone who can understand your situation and help you accordingly , and omar was the man for it , Also MARK did a good job helping me and answering my questions. Thank you guys so much , you just earned a loyal customer. read more

Umer helped me out a bunch to rent the car! Nick also went above and beyond to help track down something That I left in the car after the fact! Guys were great! read more

Don't waste your time. Spent a total of an hour here to leave with no vehicle. Came in for a rental using my debit card, they informed me they would have to do a credit check to rent to me, which was fine. They told me because of "reasons" they couldn't rent to me with a debit card, and asked me to use a credit card instead. I asked how was it they can't accept a debit card that has more than the full amount needed to rent the car, they said they didn't know and that it was company policy. Very strange. Anyway! Went down the road to Enterprise where they were A LOT more professional and left their lot with a nice vehicle without any hassle. read more

I made a reservation online for an SUV and got a confirmation number. A couple hours before my pick up time I get a call from Joe saying they had no cars available. No apologies, no offers of finding something else but a plain you're SOL. Very condescending and rude. Hertz customer service wasn't very helpful either. The call went to The Philippines and the person in the bigger end wasn't helpful at all. A very negative experience all around. read more

Terrible Service - Stay Away! Arrived at Hertz and found... absolutely no one. The place was empty. After waiting for what felt like forever, a guy finally showed up, but didn't bother to offer any explanation or apology. I ended up standing outside for over an hour like I had nothing better to do. Completely unprofessional. Save yourself the headache and rent somewhere else. Very very slow process he arrived with a female who was dressed like an escort explains why he left the place unattended, and smelled like alcohol as he passed me by DO NOT COME HERE PLACE THIS PLACE IS A JOKE ! read more

SUMMARY: I reserved a "Small Sedan (Ford focus or similar) on the website 2 or 3 weeks ahead but when I went to pick up, they did NOT have a gasoline car available, even though that's what I booked!! They said they would give me an electric! BAIT AND SWITCH. DETAILS: The day before my reservation, I called Hertz (949) 470-6016 -- had to punch different number to get to local hertz office. I spoke to a male, forget name, maybe Omar? I asked him "please confirm the Ford Focus will be available" since I'd seen other Yelp reviews saying this Hertz office doesn't honor reservations. The representative said "You reserved a Ford Focus or Similar" and if you click some buttons on the website and read the fine print, 'or similar' includes and electric". Note: when I booked, I had the option (see below) to choose an electric car. I specifically did NOT chose that. Since some rentals explicitly state ELECTRIC and most do not, the reasonable person would assume that the rentals showing a picture of a gas-powered car are a gasoline-powered automobile. Note: when I did the online check-in the day b4 pick-up, providing pictures of providing all my documentation over computer and cell phone, it did NOT tell me my car was NOT a gas powered car, but instead an electric. It was only when I called on the phone, the day before, that he said "Ford Focus or similar" means electric!!! He never offered to provide a gas car in a larger size. Only when I asked if he would honor gas-car reservation did he say "we don't have any gas cars in one size up at this location, and don't even have them at 2 sizes up". He never said "it is our job at Hertz to honor the reservation, I'll get a gas car from another location here for you tomorrow". He said I could go to other Hertz locations and do the leg work myself. Odd that he immediately jumped into the "legalese" of "check the details" and even went off into "other customers use a debit card, and that's not allowed" seems like he's just pointing out legalese and how Hertz has a way to wiggle out based on fine print. Several years ago, the CEO of Hertz made a business decision to go "all in" on electric cars. Nobody wants an electric rental car for their road trip - there's no where to charge it! Plus, electric-cars are turning out to be like the latest electronics: super expensive when new, but they depreciate like crazy. Now Hertz has an inventory of electric cars that are worth half what Hertz paid for them (or less) and no one wants to rent them. Just check the price of Hertz stock over the last several years. It's one thing to make a terrible business decision, but it's another to treat your customers terribly. So, if you'd like a terrible customer experience (like reserving a car and not having one and being panicked calling other rental companies an hour before they all close, trying to find a car the day of your road trip) then use Hertz! read more

Hertz Rent A Car - Note that the "Ford Focus" I reserved does NOT say electric. Note other cars DO SAY electric. So I did NOT rent an electric. - Car Rental Near Me - Irvine, California

Rented a Tesla from them for a week, to drive Seattle for my birthday.The lady behind the desk helped me,she is awesome at her job.She upgraded me to a model Y from a Model 3 As they were out of model 3. Great experience from them.From customer service to the actual product knowledge they are the best. Returns on the vehicle was such smooth.definitely will recommend them!! read more

Hertz Rent A Car - Tesla model Y - Car Rental Near Me - Irvine, California

Just got home from dropping off the rental car I had for 4 days. Nice car, Nissan Kicks, comfortable and fun. The guys working when I picked up the car were super friendly. Lupe was the guy that helped me when I dropped off the car. He went above what would be expected, friendly, explained things well, and was patient because I forgot to fill up the gas before I dropped the car off, so I went to get gas then dropped off the car. I would highly recommend this place to rent a car. read more

Hertz Rent A Car - Nissan Kicks - Car Rental Near Me - Irvine, California

If I could give them no stars I would, Latino guy that works behind the counter is a jerk and needs to be retrained on customer service. I was telling him How I felt it was stupid they don't use my debit for the deposit and he refused to rent to me based Of his own merit. Total pompous A-hole. Some People need to understand their place, they are the HELP. read more

There is no human to talk to here you call the number and the recording basically says f*** y** There's no weather talk to you you have to go online well f*** y** too read more

This place is TERRIBLE, we went there for a rental that we had booked in advance and the person at the counter was probably new because he had no knowledge of how to work things. It was extremely frustrating and we ended up cancelling our rental and got into an argument with the "Assistant Manager". They had no intention of working with us to solve the problem and just kept repeating "I'm sorry, it's nothing personal but the system is set up in a certain way, blah blah blah..." Did I mention that the rental was booked in advance and they refused to work with us once we arrived? We also had to go back home on a Lyft TWICE to grab documents that they requested and still wouldn't make it work for us. Money and time wasted for nothing. Never using Hertz again, you have just lost a decade long customer. read more

Quick, convenient and efficient! Staff was very helpful coordinating my rental through my insurance carrier. Put me in a nice electric Subaru. Easy return process. Had me out in less than five minutes. Cheers! read more

So I was hoping that all those bad reviews are not true... Boy, was i wrong. So I made a reservation online, sure -it was late but in the time of computers and all technologies it shouldn't be an issue...I would think. So I had this reservation #, 8 am I was at the door. Once I got in...surprise...I'm told they don't have any cars!! The guy offered me ONE...which was Tesla and, in his words,"the price would be different". Well...First-I'm NOT gonna deal with electric for one day and Two-WHY should I paid for someone else's screw up?!?! Doesn't make sense! So I mean....seriously ?? Someone thinks I have nothing better to do than running around like a headless chicken and looking for a car just because someone is either lazy or just plain don't give a ****. I wonder why the guy even bothered to come to work if they "didn't have any cars"...oh, wait..yeah..to tell me they don't have any cars...:/ Oh well. So fortunately Enterprise is not that far and in next 20 minutes I was on my merry way to work.. Moral story...? if you see that business has only two stars...sometimes you gotta believe it... read more

I don't understand the other reviews but I was out of there in minutes with a my clean SUV. The two guys there (my apologies for not getting their names) were jovial and nice. Will rent from this location again. read more

Can never actually get a rental from here. August of 2023, and also back in November of 2022, went through their online system, reserved a vehicle, got multiple emails that the reservation it went through. Then day of, few hours ahead, Hertz calls back saying they didn't have a car available. "Thank you Hertz". /s The only way to be sure is to call them and get a real person on the phone to confirm the reservation, or you're out of luck. Of course they make it really difficult to talk to a real person via phone-line, so you have to call back multiple times until somebody picks up. The Hertz phone-counter people here claim they are telling somebody not to send over any more electronic reservations when they have no more vehicles in stock. I would sympathize but it's literally the same story for the past year. It's a smelly story where shenanigan games are being played as part of corporate policy. Be forewarned. read more

DO NOT, I repeat DO NOT waste your time or money on this company. I reserved a vehicle online yesterday and they texted me in the AM today saying I can't pickup the car because technical difficulties and to call corporate. After speaking to corporate they said I can pick up the car at John Wayne airport for double the amount of money. So I decided to Uber to my original Hertz location and the woman there refused to help me, she didn't bother calling another hertz to help secure a vehicle, and sent me away after I already paid hertz in full for this reservation. I then call hertz corporate again to get a refund AND they had the audacity to charge me a cancellation fee when they were the ones who canceled my car! The woman said to call the billing department to have the fee reversed. They stole not only my money but my entire day. I am so disappointed in this company, and amazed this is how they operate and treat their customers. read more

Hertz Rent A Car - The cancellation message day of, some how I'm responsible for paying the cancellation fee. What a joke. - Car Rental Near Me - Irvine, California

Back in July I reserved a car for Birmingham, AL, for next weekend, Sep 5-8. There is a Univ of Alabama FB game on Sep. 7. I went online to review my reservation and it was gone. All of my Hertz Gold reservations had been cancelled without my knowledge. This is not the first time. My take is the demand exceeds the supply so Hertz cancels out the reservations for those who booked in advance and at a lower rate. Then, they can jack up the rate and rent to those who did not plan in advance. This is not the first time this has happened. I also got burned in Dallas. It's a shameful policy driven by greed. What if I had not checked on my reservation and showed up at the lot and found out that I don't have a car? I'm done with Hertz. Fool me once, shame on you, fool me twice, shame on me. Because I complained Hertz has blackballed me. Another shameful policy. read more

Showed up at 8 when they open, no one there. The maintenance guy showed up and said everyone is running late. Ok.. Then we find out my rental car isn't even available, apparently corporate overbooks their vehicles and they constantly have to cancel bookings, the gentleman said they had to cancel 10 bookings the previous day. When it comes to car rentals, reliability is paramount, this location doesn't care. read more

I was hesitant renting from here because of the reviews. I normally rent through an airport location because the quality of cars is nicer, even though sometimes you'll pay a little more. Rented a "Premium" which in most cases is just a larger car, think Maixima or Camry/Avalon. Just wanted something comfortable for a drive to Nor Cal for a few days over the holidays. Received a 2019 bmw 5 series. Good shape, clean, no issues. Staff I worked with was pleasant, helpful. Good price. Would rent from here again. read more

Attempted to rent a car on April 21, 2023 at aprox 9pm for rent starting on April 22nd at 11:30am using UBER app (they have some promos) Did not get confirmation email, but I got confirmed by UBER. Next day at 9:20am I got this text message (SMS) from Hertz location: ...we are sold out of ALL vehicles. ...we will not have vehicle for you. ...Please go to our nearest location at SNA airport (much more expensive - it is an airport location). Please do not double book. We are not accepting same day reservations at this location. Our apologies Hertz. Not sure how I was able to book online if they have no cars available. No more Hertz - some other agency only. Alex read more

There were the most dis respectful place I have ever felt with. Brought the rental car back with some dog hair and the said it would cost $350 to clean. We did not drop it off then but took it though a professional car wash. When brought it back they tried the same thing saying the car was dirty and the back window streak. After some discussion they did take it back. Wether they charged for the cleaning is yet to be determined. I have pictures of the inside on both occasions read more

We rented a mini van this week to move our college daughter up to her dorm in Norcal. I had the best experience with the Irvine Hertz location. I called a few days before picking up the vehicle to make sure I would get the reserved mini van as our daughter had loads of items to move up to college. JOE promised that he would put us in a minivan and not another vehicle. Joe was the best and actually went out of his way to get us the mini van from another location since the one he had was returned with a bit of a problem. If you need to rent a car, make sure to ask for Joe he will definitely take care of you. Thank you Joe for such a great experience. read more

Would honestly do less than 1 star if it was an option. Flew into Santa Ana for business with my husband and arrived at the counter to ALOT of people waiting. They told us it would be at least an hour wait. They had a car for us but it wasn't clean. There were people waiting for there cars that had been there THREE hours! On a Thursday! After 1 hour and 15 minutes we had to get to a meeting and arranged for a pick up. This is horrible customer service and will undoubtedly result in my husbands business NEVER using them again. read more

Order cancelled hours before trip. Vehicle was booked well in advance. Now prices are 3 times higher.

Rented a Ford Escape for the past week. Dude that works there is a super nice guy and he got me in and out in a very timely manner. The car I rented was clean and a joy to drive. They are close to my house but their service and great cars will have me coming here for all my rentals. 5 stats read more

I rent cars across the country for work trips and this is by far the worst experience I have ever had. When I rented my vehicle I specifically told the attendant that I needed an all wheel drive or 4 wheel drive vehicle because I was planning on driving to the mountains for a day and a half on the weekend and it was going to be snowing. To my dismay I discovered while in the middle of a snow storm that although the SUV they gave me and assured me was AWD had great traction control, it was not an all wheel drive car and thus got trapped in the snow multiple times and because of this I missed my window of time to get out before the road closed and was trapped for 5 days straight. This ignorance not only put my life at risk but I also was stranded and had to pay for extra gas, lodging, and rental charges that I was not planning on paying for, and had to change my flight home twice. It was near impossible to get a hold of anyone from Hertz, and when I did get through by choosing the emergency road side option all they did was extend my rental and the call center person refused to give me the district manager's phone number to voice my concerns. Meanwhile, my credit card is being charged all of these extra frivolous late return charges on top of the extra days that I wouldn't have needed if I had been given the right car in the first place and I lost my whole weekend and the majority of my work week being stranded as a result. Once I finally got my car back to the original location it was a couple of minutes after they closed and I discovered to my dismay that there is no after hours key drop and there is 0 contact information for a local after hours point of contact, and the only option that the call center person in India is giving me is to have my car towed during normal business hours on Monday since my flight home is Sunday. This is totally insane. I am able to drop the car off just fine, but there is no place to leave the key. I totally get why Hertz filed for Ch 11 bankruptcy a few years ago and can see that things clearly haven't improved since. What a total mess. You cannot replace customer service with bots and people in a call center half way across the world and make it damn near impossible to get an actual human on the phone when there's an emergency. Hertz really needs to get their act together. read more

Rented a car and when I dropped it off, the guy didn't want to walk to the car it was 10 second walk and asked me to bring the car to him and he promised to send me a receipt by email but he didn't. I called them so many times during their business hours but they don't pick up the phone. Now I need to drive to their location again just to get my receipt!!!! read more

Reserved a compact SUV 1 week ago through AAA for this location. Went to pick it up, and guess what? They didn't have a car for me. Said the car they were going to give me wasn't returned, and basically I was out of luck unless I wanted to rent a monster size SUV (I didn't - too big and too big of a gas guzzler for 2 people). They said that I could wait to see if another car came in and then they would need 2 hours to clean it. Ummmmm...if you knew I didn't have a car, and knew it would take 2 hours to clean a car, why in the world didn't you call me to let me know?? Called c/s, basically they said they are all independently owned, and they could not help. Wow. Just wow. Needed the car for a medical trip up to Oregon, and I don't have a car. Will have to hope my 10 plus year car can make the trip. I will be notifying AAA about the issue with Hertz and inability for them to resolve a c/s issue, and will strongly recommend that they don't use Hertz for AAA in the future. read more

was assured by employee : "Manuel" that they didn't close until 6:00 P Arrived at 5;45: LOCKED UP TIGHT NO CAR! Thanks for your excellent customer service and careful attention to detail. Bravo Dave read more

0 stars I had to rent a car manager told me that the car had 500 miles it had 8800 the car reeked of cigarette smoke. But I drove it that way for 4 days because I didnt want to complain..returned it with a full tank. But then they call me aggressively and told me they had to charge me a cleaning fee because I had dogs in the car...I was told the gas policy but nothing about the dog policy. Will NEVER USE THEM AGAIN and will inform state farm who required I use them of their treatment of customers....I have rented cars for a long time never had this kind of experience read more

This office isn't a gold counter office but the service is still quite efficient. The reps are pretty knowledgable. They just always have to offer their insurance. It's okay to decline them if don't need their insurance. This lot is very small though with not many variety of cars. The chances of them upgrading you is also very slim. Most likely you get what you pay for here. They also have a pick up service/drop off service if you suggest a time early in the day. They can't do later in the day since they get busier at that time. The location was a bit hard to find the first time I came here. It's right next to a bunch of little shops and a car maintenance place. The Uber drivers always get lost when they pick me up at this address. Since the address to this center includes many small businesses. Just make sure you always wait outside to be visible for pickup. Since their Hertz sign is a bit small. read more

Pretty good place. CarMax warranty uses them for rent-a-cars so I needed one for a few days. Location may be new because hard to find by google search and the one at the BMW dealer closed up. LOCATION: Small store tucked into a busy auto plaza in the corner. Can be slightly hard to find. Office is clean, has seats, and 2 desks to assist customers. SERVICE: Nice staff who were helpful and tell you prices upfront. When I was picking up I had many cars to choose from and the only customer there so it was a quick service. Upon returning, the line was about 6-8 deep with only 2 desks available made it very slow. 1 lady left and the others like myself were standing around for the better part of 15-20min. Manager is smart and handled an irate person very well when they had lack of identification and some other persons credit card. CARS: The vehicles were clean, fueled, and no issues. I liked the GPS they hook up in each vehicle to help get around. I wouldn't recommend getting the gas package where you pay for the gas in the car up front - just fill it up before you return it. Otherwise if you do not use the full take you lose your money and they still charge for every gallon in the car before you rented it. COST: Prices were not bad, my warranty covered a mid-sized sedan, but I was able to upgrade to a Cadi SUV for $10 more a day. Overall, I would recommend this place. Good staff and cars to choose from! read more

Hertz Rent A Car - Car Rental Near Me - Irvine, California

I would give this place negative stars if I could. And not surprising it only has 2 stars heed the warning. There a mananger in his mid 30's here, Hispanic male, who was not ever held as a child or something because the minuet you have a question contrary to what you he's telling you he gets HOSTILE. I rented a car for 2 weeks spent about $600, today I asked for a ride home and was told because of covid it was not available. I asked what covid restrictions he was speaking of since the mask mandate was lifted 2 week ago. Covid is not an excuse for bad customer service. I do it everyday one on one as an essential worker. He told me to go get vaccinated? I am, but what does one have to do with the other. Additionally the first car I rented was this Ford Fiesta and the thing had been in an accident. The steering wheel shimmied on the freeway and the weather striping legit flew off the windshield when the car was at speed. The next car was a Nissan Kick who's rear breaks squeaked so bad. These car are not serviced or safe. Just please don't go here you can thank me later. read more

Awful! Rented a car for a day and it had engine problems. They did not even do anything about it. Did not even say sorry for the inconvenience. When I came to return the car back the employees were talking to each other and ignoring me. I usually go to Enterprise. I received the car not completely filled up as well. I ended up filling it up and no compensation for that. I only rented here this time because Enterprise was all booked up. I wonder why cars were available through Hertz? Hmmmmm. I now know why. Very bad customer service and cars with problems. read more

Very good service. In and out very quickly with a nice new car. Customer service was very friendly and fast. Will definitely come back for my future rental needs. read more

If you can't read the reviews of this place ahead of time and realize you should stay FAR AWAY from doing one penny worth of business with them then you deserve the bad experience they are going to give you. You have been warned! Gross incompetence. read more

The person helping us was rude, he was unwilling to help us at all. When we spoke to him he was standoffish. We had to go through insurance to get a rental and he gave us a mediocre car. When I told him I can get better cars from their website for less he told me they have better deals on the website. So essentially what he told us was that they charge the insurance more money for a car I can get cheaper on their website. I usually rent cars when I go on trips but I've never rented from Hertz and i can assure you I will never rent from them again. I've always have rented from Enterprise and Budget, and they always try to work with the customer to give them the best price. I've never had such an unpleasant experience with a car rental place. If I could give this place a negative rating I would. Save yourself the headache and go somewhere where you are respected as a costumer. read more