I'm a little shocked by some of the reviews. I've been renting from this location for the last five to six years and have always had a great experience, at least from a customer service standpoint. Sure they always seem busy and things that happen which may be out of their control, but the customer service have always made up for it at the end of the day. On my most recent rental, Nick was awesome despite some hiccups with the cars. Not really a big deal at the end of the day but he went above and beyond, in my opinion, to make it right and it's because of this type of service that I keep coming back. As long as you understand what they can and can't control, you should have a great experience here knowing they won't nickel and dime you for little things. read more

I was told that the toll roads charges I incurred would not have a service fee added. Today I received a bill: Summary of Toll Charges Toll Charges: $9.34 (USD) Service Charge: $9.90 (USD) Total: $19.24 (USD) Sure looks like a service charge was added! read more

Great customer service, but vehicle condition was disappointing. The staff at this location were actually great--the customer service was solid, and the check-in and check-out process was relatively quick and efficient. No complaints about the team at all. However, the condition of the fleet left a lot to be desired. There was almost no selection available, and I was given a Hyundai Elantra with over 35k miles on it. To make matters worse, the car itself was quite dirty on the inside when I picked it up. While I appreciate the fast and helpful service from the employees, Enterprise really needs to do a better job with vehicle maintenance and thorough cleaning between rentals. read more

So far. It's a good experience. Easy to make reservation on their website. No CC needed to reserve a car. I wanted to make a reservation for my mother but they needed the physical CC upon picking up car which inconvenient but perfectly understandable. Enterprise did follow thru with texts and emails to remind me of my reservation which I appreciated. Their prices are fair not great and not cheap. Just fair. I'll update review upon car return read more

Bad service is what I keep seeing over and over. Their associates are not helpful at all and has kept me waiting for over an hour. They'll give you the runaround if you ask if it's your turn. read more

I am renting a car for 3 weeks and the engine light came on, so I went to swap it for another car. They gave me a car with broken tail light on driver's side and also damaged front fender. I saw the front fender damage which they noted, but not the tail light damage (noticed that later). I had to go back and swap for another car (Gave me a truck instead of sedan). They should not had the car with a broken taillight and fender damage available for rent. Hope they do not rent to someone else. read more

Excellent service all around. This Enterprise location is consistently top notch. From working with Jordan in the office to the incredible drivers, Liam and Sai, the care and attention were outstanding. They truly make sure you're taken care of from start to finish, and the vehicle was in excellent condition. Always a great experience. read more

I needed a last minute rental from this location and they came through big time. Thanks to Luisa Medina and the rest of the team at Enterprise Irvine/Lake Forest for the great service. 10 minutes to get me on the road and 10 minutes to do the return. This place knows how to take care of business! read more

Enterprise Rent-A-Car - Lake Forest - Car Rental Near Me - Lake Forest, California

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My interaction started last week with Jackson who was very kind and helpful with dealing with issues with the insurance company responsible for repairing my car. Today, I had a nice, short ride with Sia, who was very pleasant. Although Enterprise was extremely busy this morning, I was helped rather quickly by a young woman named Kaitlyn (sp?) who was professional, friendly, helpful, and efficient. I was in a great rental car and on my way to work in no time. Thank you! read more

Do not rent here, unless you plan on waiting several hours for a car. Wait times are terrible, they'll call you to tell you your car is ready to pick up just to not have one when you get there, and overall poor communication. read more

I want to leave a 5-star review for the great service that Collin provided. I was returning my rental around 5pm, and the office was busy. I fully expected a lengthy wait time like I've experienced at other car rentals. However, Collin tended to me immediately after taking care of another customer. He was able to process the return quickly. This allowed me to pick up my car that was in the shop before the shop closed. Thank you, Collin, for the excellent service! read more

This morning was this busiest I've ever seen a rental car location. The staff were very patient and trying their absolute best to help everyone through the wait times. despite some impatient customers, their customer service remained polite and professional. If I ever need a rental in the future I will definitely be back here. read more

Came in here for a rental (obviously right) lol. But the customer service from Collin was GREAT! He was polite and worked efficiently. I was rubbed a little the wrong way by Christian initially because I explained to him the shuttle driver ran over the curb and nearly gave us whiplash. He pretty much looked at me with a straight face and said " oh yea everybody hits that curb!" ?????? Like sir we are customers lol. So it was extremely awkward because he was dead serious. But moving along... we get into the rental and the car has CAT HAIR. Not to mention the exterior was just as filthy. Now I'm an animal lover like the next person but that was not ok. But they washed and vacuumed it and sent us on our way. But it wasn't before he called the driver "auntie" a few times... now I'm not sure if he calls EVERY middle aged woman auntie or just her.. but it was a little weird for me.. not her just me. Anywho.. I probably wouldn't recommend coming here only because they should take better precautions cleaning the car. read more

Enterprise Rent-A-Car - Cat hair - Car Rental Near Me - Lake Forest, California

Parker was awesome and extremely helpful, seriously - give that person a raise! I had a warranty issue on my car and while the experience was a pain in the ass - PARKER ROCKED! read more

This location literally rented a man a truck with my credit card and my ID and without me in the building and I signed and agreed to absolutely nothing. He has had said truck for over 10-12 days; I have called probably 20 times. They hang up, don't answer my questions, wont clarify whats going on with camera footage, nothing. Dont go here. read more

A Chevrolet dealer nearby rented a car for me, and when I returned it, one of their employees charged my card for the extra two days I had the car without my permission or any communication with the dealership. I had to call them several times, wasting hours, and even the Chevy dealership called them, but they still did not return my money. I spoke to the manager, who said it was an employee error and that he would contact accounting and let me know about the refund, but he never called back. Avoid renting from this place if you can. read more

Shout out to Nick (from RSM) and Nick (manager) for being so awesome, helpful, and patient. Im a long time enterprise renter mostly from the Mission Viejo store from the Garrick and Mo days...this was my first time at this lake forest location and it was great! I'll be back soon : read more

This Enterprise RAC location opens earlier and closes later than other locations nearby and it opens on Saturday too, which is why it is the one I rent from most often. Most renters may not know, this location also rents exotic/luxury cars. Today they have a Marsarati parked right in front of the building. Perhaps it is just me, but today they have 3 cars for me to select from, all 3 have out-of-state places. Very odd. read more

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Great guys. Helpful and efficient. This was a last minute rental, and they came through for me.

Recently used this Enterprise location in Lake Forest, while my car was serviced at Chevrolet across the street. When I arrived, immediately I was greeted by Parker before I even took 2 steps inside. He was extremely professional and friendly, and made the whole process of getting the vehicle a breeze. When I came back two days later, I received the exact same. kind of service by John as soon as I stepped into the lobby. Another kind employee took time to drive me back to Chevrolet once my rental was checked in. The employees here are top notch and I wouldn't hesitate to return here for any future rental car needs. read more

The ease of getting a rental car is at this location! I ended up getting an upgrade without asking also 10% off for the weekly rental . Much thanks goes out to Colin! He was a gem, very respectful and kind!. Also, huge shout out to John and Sam! Very nice as well. John gave me a suggestion to try Burger Junkies in San Clemente ... can't wait to try! I was looking for a good burger place! Price for the SUV was spectacular! Thank you Enterprise Rent-a-Car! Will definitely recommend and be back again! read more

the worst car rental service i've ever seen in my life got there ask for the car management said 15-20 minutes until car is ready took them 3 hours do not recommend this rental at all read more

Smooth experience. Picking up and dropping off was a breeze. Very kind helpful and professional at my local enterprise location on Rockfield Blvd in lagena Hills. read more

Had a great experience renting from here. Evan, Chris, Devonte and Liam were super nice and made the experience smooth. Highly recommend!

5stars feedback on Matti if you are rush and you want to give speed to your checking process ask for him He is the meaning of legit customer service . read more

Enterprise Rent-A-Car - Thank you Brian for your help Really satisfied with this location customer service Nice people - Car Rental Near Me - Lake Forest, California

Couldn't be happier with their service, very fast, clean vehicle, no messing about. They came through when Irvine Subaru dropped the ball on an appropriate sized loaner. Whole staff here is great, didn't try to nickel and dime they have a fast process down and we're friendly in every manner of working with them. read more

Had a chance to deal with Marcus he did extra extra customer service as usual. I don't understand why this location gets bad reviews. I've had nothing but outstanding customer service from them. They've gone above and beyond even out of their way to get me the vehicle I want at a good price. I guess a good thing to remember is most people that need rental cars Have been in a car accident so that will affect the way they perceive any situation they are currently dealing with, especially if they find out that they don't have rental coverage or their rental coverage does not cover what they think they should be driving. Keep that in mind if you want a good rental car, make sure you pay your insurance for it and if you want it for an extended period of time you gotta pay for that too. Thanks again for everything you guys do! read more

This place can get a bit on the hectic side as they have a contract with Subaru right across the street. Add in the holidays, New Years and the regular crowd and it's a recipe for disaster. I brought my car in for service and with some recalls that were issued by Subaru had to check a few things out. In addition to a check engine light. Everyone wanted a rental car and I was 9th on the wait list. After spending nearly 5 hours at Subaru, I was able to secure a car to get home. Enterprise tried to do their best and luckily I got a car before they closed. Everything worked out in the end. read more

After dropping off my car at the dealership and being blew off by Hertz, I ended up at this location for last minute car rental. Not only they had cars...they had multiple cars! At Hetrz I was told that around summer time everyone is out of cars:/, right after they told me they don't have any cars even though I had a reservation:/. Well Enterprise saved my day! Everyone I dealt with was nice, friendly and polite. When I picked it up and when I dropped it off. The only thing...and that's NOT stuff's fault...I asked for the cheapest car, so they got me Nissan Versa.. It's real fun car to drive but as I'm used to mu Sorento, this little 'shopping bag' was an interesting 'look in the past'..LOL As the car is small I felt like I'm sitting on the road, on the freeway I was almost scared of all the trucks around me :D and to top it off as I was getting in I hit my head so hard, in the door frame, that my jaw popped...:D:D:D. But other than that all was great. I plugged in my phone and a nice big display showed me my Apple maps, played my music, car has nice kick at the lights so over all a good little mouse...LOL And dealing with the employees (sorry..I'mm real bad with names) was really pleasant. So I hope I won't need it anytime soon but if I do I wouldn't hesitate to come back. Thank you!! read more

Kara is simply the best! I was in a car accident and needed a rental while my car was in the shop. I called the branch and luckily Kara picked up the call and walked me through the process and gave me some rental options. I was able to get a Audi Q5 and she worked with the insurance so I wouldn't have to pay anything out of pocket. I would definitely rent here again. read more

Enterprise Rent-A-Car - 2021 Audi Q5 - Car Rental Near Me - Lake Forest, California

Every single one of the employees at this location go above and beyond to help their customers. I had to use their service, due to my car needing to be serviced and the men who helped me rent my car at this location were so kind, helpful, and positive. Highly recommend using this location for any of your rental car needs if you want excellent customer service. Very impressed. read more

This is a terrible location. Their employees provide terrible service. DO NOT EVER GO HERE Yohan and Nolan were terrible and lied to me. Do not trust them. read more

Great service here. Had to drop my car off at Norm Reeves for body shop work on 3/15 and needed a rental car. I made a reservation the week before on their website and they day before the pick-up, I got a call from them confirming things. They offered to pick me up from the dealership but it was only a 5 minute walk. All the charges were explained upfront and we did a walk through to inspect the rental car. 10 days later, my car was fully repaired and I dropped off the rental on 3/24. Friendly service. They inspected the gas and to make sure there was no damage or anything missing. Explained the charges and offered me a ride to the dealership. It was a sunny day so I told them I would walk. Overall, excellent service from what I would expect when renting cars from either Enterprise or National. read more

I was in an accident and my insurance company Farmers, who I recommend highly, made a reservation for me at this particular Enterprise. I had to leave a debit card number for the $100 deposit plus $70 for a weeks's rent (which is over what my insurance company will pay). I don't have that much in my bank account and they will not accommodate me in any way, so I'm stuck here until I can find an additional $50. I've already been here for almost an hour!!! read more

Great check in service by Sean. The car's camera screen stopped working after the first day but it wasn't that important so I can't complain. read more

Jackie has been especially helpful in obtaining the proper vehicle for my needs. All of the Staff there has been very good at Customer Service and always a pleasure to do business with! read more

The staff at this particular Enterprise are terrific and wonderful human beings! These folks made the very arduous process of navigating insurance + a rental after someone hit my car running a red light much easier for me. They've been nothing but kind to me, courteous, helpful, and wonderful. Jenna and Cory were especially helpful in getting me the car I needed and figuring out all the gritty nuances involved in that process. The staff there overall also went above and beyond in getting me through all the steps I needed for my insurance, along with free transportation to Enterprise from an extremely kind person that made my day brighter and lighter :) A truly great place to rent a car from! Thanks guys! Sarah read more

1st time renting from here, And it was a breeze. I can't remember the gentlemen name that helped me but he was very friendly and a great guy overall. I do want to commend him for a Kudos great job, with check in and dropping off. Very pleasant guy, will be returning for sure! Keep up good iob read more

This should really be less than a star. This review includes an excerpt from a Corporate Enterprise Customer Service representative which this branch refuses to honor. My wife and I were recommended this Enterprise branch location while our vehicle was getting repaired at a local body shop. Though we explicitly asked not be charged for any additional insurance, we were charged anyway and given the run around. We escalated this to Enterprise Corporate and we still have not been refunded for erroneous charges. -- Corporate Enterprise Customer Care --- "This email has the information that we sent to the Manager of the Area and the Location's Manager to report that AAA insurance was paying for the rental in this case the insurance company was paying $35 per day for the car that you were picking up at the location, however the car that you had per day it costs $30.65 and the location charged you $0.63 dollar per day for the vehicle also the location charged you for the DW insurance (Damage Waiver Insurance) without your notification. We needed it to escalate that information with a Manager because Lake Forest El Toro Location charged for those services. A manager is going to Follow up and Contact you via email as we send in the request. Here is your receipt to check the charges and attached the case number for the request to have a follow up for a Manager from Enterprise. Case# ( can provide upon request ) The Case Number has all the information that I told you and proof about the insurance was paying for the rental in order that the location can remove the charges. Any other questions and/or queries about the rental or follow p on it you can call Customer Service or Call the branch for assistance CS 1-800-264-6350. Lake Forest Local Phone# 1-949-855-2966 and ask for the manager of that location." --------------- As of today, this branch has ignored their own corporate customer service branch. My wife got in contact with the branch and she was told that this is not something they will refund, regardless of what corporate says. We have also informed AAA and they are investigating the issue as well since they were covering the rental cost. If you do business with this Enterprise branch, ensure you check your billing statement. If you are erroneously charged, you will not be refunded. We will gladly remove this post once this matter is resolved, but in the meantime... beware to lose almost half a grand unexpectedly without recourse when using their services. read more

I have had nothing but great experiences at Enterprise. I even had my insurance go through them a month ago and had another smooth transaction. But my last experience a couple weeks ago was just horrible. I'm not sure if it's just this location or the quality is going down overall, but it was just disappointing. I made a reservation and called at 9:00am to request a pickup from a dealership 3 mi away. I was told someone would be here right away. I checked ETA at 9:30 and was told someone just left 5min ago for me. I call again at 9:50 and they said they accidentally picked someone else up. Finally at 10:15 I gave up and called for an Uber to get to Enterprise. When I arrived, there wasn't an apology but rather excuses of how so many people had called from the dealership. Yes, 3 of those were from me alone. I even called to let them know I gave up and got an Uber and they didn't even have anyone coming anyways. All you needed to do was tell me you're busy or made a mistake! Don't make excuses AND keep giving me the run around. I would have been fine taking an Uber at 9 but once you waste almost an hour of my time, it's infuriating. And if I didn't order it, would they have just left me there!? To add even more insult to injury, they offered for a regional manager to reach out and that never happened. I even followed up TWICE because they quoted me a different rate for fuel than what I ended up getting charged upon return. This location is a joke and I will no longer use Enterprise. I got my mom an Avis car last week and we loved their service. Price wasn't even different from my Enterprise rewards cost. read more