I hate to complain about a compliment, and I probably wouldn't even mention it if the rest of this experience had been good -- but unfortunately, it was terrible. At the Hertz counter, the gentleman helping us started our interaction with, "You're beautiful." I found that inappropriate and unprofessional. He had a strong accent -- I believe he may have been from Sweden -- and I was having a hard time understanding him, which certainly wasn't his fault. The real problem was that his coworkers were SO loud that I could barely hear him. I kept apologizing and asking him to repeat himself over and over. He finally, and very politely, asked his coworkers to lower their voices. One of the women aggressively turned around and told him/us to "CALM DOWN!" Girl... **you** need to calm down. At that point, I was just ready to get out of there. During the rental process, I was told -- or at least I *think* I was told -- that it would be cheaper to use Hertz's prepaid gas option. Something was also said about toll roads, and I was handed an insurance pamphlet, so I chose what I thought was the least expensive insurance option. Whether declining insurance altogether was an option, I honestly couldn't tell you. By that point, between the noise, difficulty hearing and understanding what was being explained, and the overall chaos at the counter, I basically just said yes to everything so I could get the hell out of there. And I definitely paid for it. I drove a total of **99 miles** and was charged **$87.48 for prepaid fuel**. I'm from California -- I'm very familiar with painfully high gas prices -- but almost $90 in fuel to drive 99 miles is ridiculous, especially after being told that using Hertz's gas option would be cheaper. I was also charged **$44.97 for tolls -- and we did not go through a single toll.** Not one. So I'm not sure what exactly I paid $44.97 for there either. On top of that, my bill included: * $134.99 for LDW * $29.97 for Premium Roadside Service * $87.48 for prepaid fuel * $44.97 for toll charges -- despite using no tolls * Additional fees and taxes **Total: $363.29** For a three-day rental in which I drove **99 miles and used zero toll roads.** The Jeep Wrangler itself was awesome, though, and now I want to buy another Wrangler, so thanks for that added expense too. Kidding aside, the vehicle was great. The customer service and the way the additional charges were presented and explained were not. I should have slowed down and questioned every charge before agreeing to it, but customers also shouldn't have to fight through a loud, uncomfortable, chaotic counter experience just to understand what they are purchasing. I left feeling like I had said yes to a bunch of things I didn't fully understand simply because I wanted to get out of there -- and that is not how a rental-car experience should feel. www.Hertz.com read more

When traveling for work, I opted to get a rental vehicle to avoid costly uber rides. I had hoped for a Chevy Trax as looking to possibly purchase one, but received a like vehicle. Genuinely, I was impressed with this Mazda and was happy with my rental for just shy of two weeks. Airport signage is pretty clear, so it was easy to also return the vehicle. Even pick up is easy as it is located near the baggage claim. Overall, I enjoyed the experience and would rent a vehicle here again. read more

Hertz Rent A Car - Vehicle rented - Car Rental Near Me - Jacksonville, Florida

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I have rented from HERTZ before, but this has got to be the funniest experience I've ever had receiving a Carr the very fun upbeat. Practical staff told me they were running out of cars, but we're so great about accommodating me as I was accidentally given a full minivan while I am a solo driver I did not need all that space and they were great to shift that reservation for that adaptive alone. I will rent from HERTZ at the Jacksonville airport again and again thank you for making my check out easy effortless and actually quite funny. I love what you do. You're great at it. Thank you. read more

You'd do better walking than dealing with Hertz. Lousy from top to bottom. 1/4 Tank of gas in a car that smelled like an ashtray. Then after calling corporate to let them know about the situation AND SENDING THEM TIMESTAMPED PICTURES, they had the unmitigated gall to give me grief for it rather than doing what they should have done in the first place. Couldn't recommend avoiding them strongly enough. read more

See review, Charges now in dispute with credit card company. My car was not available when I arrived. I was forced to pay for an unnecessary upgrade. read more

Prepaid for a fullsize car, got to the counter and they insisted on me paying more money and running a credit check because i wanted to use a debit card. They refused to give me a fullsize and we ended up with a subcompact electric car that smelled like cigars. They were rude and inhospitable the entire experienc. I felt hustled during the entire experience. read more

As a Gold member, they have wasted my time, their chat bot canceled my reservations (should count this as a blessing!) all because I could not change my husband's name to mine during the reservations process. THEY ARE HORRIBLE. BUYERS BEWARE read more

Upon receiving the rental vehicle, we noticed the abundant of brown stains throughout the headliner of the vehicle. We returned to the counter to explain the condition of the vehicle. Mr. "Solutions" (his name tag and signature) assured me that we will not be charged for the cleanup but did not offer another vehicle. How ironic that he did not provide a solution. After leaving the garage, we noticed that the interior surfaces were all sticky. The steering wheel, stereo, and shifter were particular really sticky. The car exterior was also dirty. Open and closing the trunk left dirt all over our hands. The alignment of the vehicle also seemed off. The car seem to pull to the right. This can be dangerous for renters. We also reserved a Mazda 3 or "something similar " but received a base model Kia Forte. So instead of leather interior, decent sound system, and adequate headlights, we received a dirty cloth interior, subpar speakers, and dim yellow headlights. Yes, they may be the same size vehicles but the quality are miles apart. We were in town to attend a wedding. Having to commute with the dirty interior in our expensive suits was horrible. I will never rent from this Hertz ever again and I advise others to avoid it at all cost. read more

Hertz Rent A Car - Dirty interior - Car Rental Near Me - Jacksonville, Florida

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If I could give zero stars I would, an absolute embarrassment of a company. You have Thrifty, Hertz and Dollar car rentals all in one line, and one person person working behind the counter at 8pm. The line hasn't moved in a hour. I could have walked to my destination faster. Avoid at all costs! read more

Hertz Rent A Car - One person working behind the counter and no movement in an hour. - Car Rental Near Me - Jacksonville, Florida

Have never rented from Hertz before and will not again. Not sure if this reflects the company overall or just this location. We reserved a vehicle and were asked at pickup if we wanted to add a spouse as an additional driver. At other companies (Budget, National, Alamo), this has always been free, so we said yes. We were then asked to sign electronically before being shown the total. When the total appeared, it was higher than expected due to a $15 additional driver fee. We immediately asked to remove it, but the agent said he needed manager approval. After waiting ~10 minutes, he returned saying it could not be removed. We then waited another 25 minutes to speak with the manager, who also refused. At that point, we declined the rental and went next door to National, where we rented at a similar rate with no additional driver fee. Despite not taking the car, Hertz charged us for one full day. We successfully disputed this with our credit card company. Weeks later, we began receiving bills from Hertz anyway. After an hour on hold, a representative assured us the balance would be cleared--but shortly after, the charge was sent to collections. I ultimately paid $78 just to stop the process. This experience--especially being billed and sent to collections for a rental we never used--was unacceptable. read more

First I was given a car with a broken seat that couldn't be adjusted leaving me unable to see over the steering wheel. I was told to get back in line at airport to get another car. Then it was difficult to find an equivalent car finally be given another only to have it tell if cigarette smoke. We had to drive with the windows open in 80° weather. It was awful. When I returned it and informed the gets employee I got grilled as to why I didn't tell them right away. Well after talking extra half hour to get another car I was tired of dealing with them. The worker kept pushing as to why I didn't let them know .. I just have up. Then I immediately turned around and said I left a charger in the car. The worker was writing on the windows looked in and said to me there was nothing in the car. I asked to go into the car and she refused saying it wasn't necessary. The charger is black and hard to see from the outside against the black interior but she kept refusing to let me in. My guess is she probably saw it and decided it was something she wanted? Left me with a bad feeling. read more

As a Gold member, we were acknowledged and given our keys in a split second. We showed our ID and done! I will continue using Hertz as it's easiest way to go I would definitely recommend using them again read more

First and last time renting from Hertz. I downloaded the app, signed up for GOLD membership, and checked in on-line so I could, "Skip The Line". This was not to be. The lady working the Gold Line said I had to wait in the other, rather long regular line (with only one agent working) because I didn't add my Gold Number to the reservation. Instead, I walked over to Sixt and got a vehicle right away. I'm wondering if all she had to do was just walk over and grab my keys. I was, after all, a Gold Member, for a short period of time. read more

Poor staffing, downgrade, lies, scams, refusal to take responsibility. They staffed one person to handle 12 reservations. Which wouldn't be so bad but the clerk wastes twenty minutes a person asking the scam questions "do you want to prepay for gas?" Ask him what's the smallest unit he'll sell you. It's a full tank. He says "bring it back empty!" How can you drive a car with no fuel in it? Ok almost empty. Which means you need to calculate running out of gas at precisely the moment of arriving back or overpay for gas. "What kind of insurance do you want to buy?" Implying that insurance is mandatory. It's not. And your credit car covers the deductible if you damage the rental car. Which they know. We got downgraded to an electric car. The clerk lied and said it was al he had left before directing us down a line of 40 cars. When we tried to charge up before returning, the nearest charge locations were not functional. To which the clerk replied "you should report that to the airport" meaning "not my problem." If It's not your problem it's my problem (I'm supposed to bring this smelly piece of crap back fully charged). I'm not here for more problems. Especially one I didn't sign up for. Never, ever, ever rent from hertz. read more

Hertz Rent A Car - Someone was really mad that he couldn't use this charger. I can't really blame him the next nearest location doesn't work either. - Car Rental Near Me - Jacksonville, Florida

The counter people that I encountered whervery rude, and not helpful. He rolled his eyes before he even talked to me. Never rent from hertz

Hertz, This is Unacceptable! I just had one of the worst rental experiences with Hertz. I booked the rental, but my husband was the driver--yet I was slapped with a $15 additional driver fee simply because he wasn't the one who made the reservation. We are legally married, live in the same household, and only ONE of us was driving! They put a $200 deposit plus we have car insurance so it didn't make sense to charge extra. I have rented from Enterprise, Thrifty, and Budget before and NEVER had to deal with this nonsense. Why is Hertz nickel-and-diming customers? To make matters worse, the person handling my rental was beyond unprofessional. No smile, no courtesy, just sarcasm, eye-rolling, and a terrible attitude. It was as if I was inconveniencing her just by existing. Hertz, train your staff! Basic customer service should not be too much to ask. The only redeeming factors? The car was clean, and pick-up/return was easy. But that doesn't make up for the ridiculous policy and poor service. I won't be renting from Hertz again unless they fix this nonsense. read more

These people are thieves! Applied upgrade without authorization, then the AI customer support repeatedly lied about the charge being on my receipt while being in plain view. DO NOT USE THIS SERVICE. read more

An absolute nightmare. I don't even have the energy to write my full experience as I sit in the airport waiting for my friend to come get me at the expense of a $50 uber after paying $400+ for a rental car. All I needed was a printer, it's impossible for them to not have one in an airport. The guy laughs, shrugs his shoulders, and rolls his eyes. Tells me there's nothing he can do to help me and shoos me off! After a long day of traveling/working, this is the last thing you want to hear after a fearsome battle with their customer service after I was overcharged. This is just unacceptable. Take my advice--go somewhere else!!!! read more

Hertz Rent A Car - Car Rental Near Me - Jacksonville, Florida

I arrived at the rental counter and 4 people were ahead of me. 30 minutes later it was my turn. I was informed the vehicle I reserved (Mid-sized SUV ) was not available. Let me paraphrase Jerry Seinfeld " Anyone can take a reservation , it's the holding of the reservation that's most important ! ". I was told I could wait until my desired vehicle was returned or I could downsize to a smaller sedan, or upgrade to a large SUV. I took the large SUV which cost me an additional $225 dollars. Needless to say it will be my last rental from Hertz. read more

I am Presidents Circle and this HERTZ in Jacksonville just made me transfer to a different company. I come here regularly for work and there is ALWAYS and issue. Don't have the reservation. The Gold line has 15 people in it. The manager is consistently rude. Take one minute and read the other reviews. THIS EXPERIENCE IS COMMON. I'm done. read more

AI tried to charge for damage to car. Luckily I had before and after pictures. Without those pictures I would have been screwed. They quietly dropped their demands without any notification or apology. read more

I made a reservation using the Hertz app. The reservation was confirmed, and I received a reservation number. When I arrived at my destination, the Orlando International Airport, I was told that my reservation was no good because it was not 24 hours in advance, and they did not have any cars available. Thanks for nothing Hertz. I can promise you it will never happen again. read more

On the 27th of October 2025 while traveling from crystal river Florida the car we had rented on the 3rd of October from Dulles international airport started surging and all electrical systems would go out and then come back on while driving. Roadside assistance was great in organising an exchange. However after having to divert to JAX from our original route for the exchange with instructions to go to hertz rental counter . Upon arrival at the hertz counter a car was exchange car was allocated to us immediately, this was great and we thought no problem we are back on the road. Once we located the allocated car we found a car that was inappropriate for our luggage needs and was considerably smaller than the original rental. The then went back to the hertz counter and this is were the unsatisfactory costumer service started, was told this is what you are getting and were told flat out the car trouble that we had experienced was not there problem and refused to provide us with an appropriate sized rental car. I then call thrifty costumer service and was told that thrifty would do a one time good faith upgrade if I was to pay for the upgrade which would be reimbursed upon returning rental car. I then handed the phone to the hertz counter customer service manager how completely ignored the representative who was on the phone. She then told me that she guaranteed I would not be reimbursed and my only option was to pay another $880 for an upgrade covering the same rental period of original rental agreement. I found this to be completely unacceptable and a form of extortion as we were now stranded at JAX without an appropriate rental car. After receiving a complete refusal to help with the situation, they continued to only offer a Nissan Altima for our troubles. After 3 hours of utter frustration and neglect we decided we woul make do with the Nissan Altima. This then put us 3 hrs behind on our holiday travel plans which could have completely avoided. I put it back to you thrifty car rental to compensate me for the utter disrespect and lack of professionalism towards a rental customer. read more

Hertz Rent A Car - Hertz's counter - Car Rental Near Me - Jacksonville, Florida

Hertz canceled my pre-paid reservation in Cambridge MA and offered no alternative solutions leaving us standed. Then they refused a full refund for what was paid and not delivered. Trying to navigate through the AI customer service was a joke, then was on the phone for 25 minutes with live agent who could not communicate in English. Sell your shares in Hertz because they just lost another long-time customer FOREVER. read more

Had the worst experience at this Hertz location. We received a vehicle with mechanical problems, and the African American lady helping us was rude and VERY unprofessional. Charged us $160 for a tire. Even though the tires were fine. The problem with the vehicle was the front axle, and when we tried to explain it to her, she just kept smiling and ignoring our explanations. They should get rid of that lady for lack of communication skills, and professionalism. I wouldn't hire that lady to take care of my dog. Hertz, you can do better, and according to the other comments, you are lowering your standards by hiring people like her. read more

If I could give a negative star I would omg !! This was my first & absolute last experience with Hertz rental !! please believe the negative reviews ! I'm disgusted at the mistreatment & nonchalant demeanor from the staff & management team at Jax airport! read more

What started out as a nightmare reservation being "cancelled " some how .....a young man named Harrison spent the time with me and provided phone numbers to me so I could get the reservation reset. He was kind and patient and VERY professional to me. He is the shining star on that team! Thank you Harrison read more

We are gold members. Flew into JAX for a conference and arrived at 9p. My husband and I decided to divide and conquer, and split up and one of us pick up the keys to the rental and the other grab the bags from baggage claim. My husband gets in the Dollar line and was told there were no cars and had to wait 2 hours to see IF there would be a car available. This is with our reservation and being members. We grab our bags and walk back to the desk and are then told come back tomorrow! We then went over to Hertz as they are a partner of Dollar and the agent tells me we don't have cars, but they had a sign saying that they did. How is this possible! not good business from someone who has been loyal for 12 years! They don't deserve any stars!! read more

Hertz Rent A Car - Car Rental Near Me - Jacksonville, Florida

To be fair, the gentleman behind the counter was very nice. Everything else about the experience sucked though. The guy in front of me was arguing with counter agent because he had reserved a Mercedes and they gave him a jeep, which I would have been mad about too. When I got in the car, it had 3/4 tank of gas. I made note of that and took a picture. When I returned the car at MORE than 7/8 tank of gas, i left a note telling them that I returned the car with more gas, and 20 minutes later I received the receipt where they charged me for four gallons of gas. When I complained, they demanded the receipt of me filling up the car, which I have, but it's the simple fact that they will do everything they can to overcharge you. I rent with hertz on a weekly basis, and it's always an excruciating process. If you have the choice, rent elsewhere. read more

Car broke down (rented from Jacksonville Airport location) in TN and they towed it and me 2 hours to Charlotte and they still charged me for rental. I waited for 6.5 Hours for tow on side on I40. Got to facility where tow truck was told to bring disabled vehicle to and no one there to take car or give me new car. This location, Road Side Asst, Jax Location and Hertz in general are terrible. Had to stay in hotel one night and came back to facility next day and 3 hours still no car to replace then I get the $600 charge while I am still there and I argue with Manager and he said basically "whatever". Pay for a car rental that was never completed due to car breakdown ? Can not believe this company. National is far better. I am a Sales Rep and have lost wages as well due to this debacle. read more

Not reachable by phone, extremely poor customer service. Extremely slow service and at many points there is literally no one at the desk to help. read more

I wish I could give a 0, they charge you additional things. Mislead you, nd you reach out they tell you to hit up customer service. shout out mohimean B, he didn't know how to do anything but send me a customer service email . They charged me 250 on top of my rental, the guy said it's just a refundable hold, they never refunded it. Literally just go Turo, or enterprise, a horse and carriage would be better than this. read more

LITERALLY A JOKE. WILL NEVER USE THIS COMPANY AGAIN. We reserved a Tesla for a reason, I wanted to drive one to confirm I wanted to buy one but guess what? After we had been confirmed they didn't have the car! And they told us we could wait around for it or PAY MORE for another car. We ended up taking the "comparable" car which is a Hyundai Tucson and let me tell you, this car is a PIECE OF CRAP and not comparable at all. The guy helping us was completely incompetent and should not have a job at all. This company is TRASH. Never again. read more

Horrible. I travel for business and Jax airport hertz does not provide fast walkout service for president circle members. Very frustrating. read more

Hertz Rent A Car - At least 10 people in front of me. - Car Rental Near Me - Jacksonville, Florida

I rented a car from hertz and the engine light came on I was instructed from roadside assistance to go to the nearest hertz which was provided to me, since it wasn't an international airport, I have to pay for another rental car and was told to contact hertz and I should get refunded, yet I haven't got refunded. I tried calling all the numbers provided and nothing. I have to drive back to the airport and request my refund. The First rental car engine light came on before I got out of the parking lot, so I was giving another rental car and 5 hours into driving that's when the engine came on. read more

Hertz Rent A Car - The engine light I was told to take a picture when I was at the other airport - Car Rental Near Me - Jacksonville, Florida

Their employees stole my identity (driver's license information) and then rented a car to someone us8ngbmy information. Subsequently, I get a bill from Hertz for 27 day rental along with a towing fee and new key being made. I have spoken to Hertz' billing department for months over the $2050.39 bill they sent me. I have explained to them that not only did I not rent this car, but the name on the credit card does not match my name. Hertz will not rent you Anwar if the credit card name does not match the driver's license name. They have now banned me and sent this to a collections agency. I'm missed. The billing guy that I spoke to tonight told me that if I would just pay the original rental fee of $61 nad some change he could element the rest of the bill. There is no way that will even pay an penny for a car I did not rent. He mention the interestnpilling up with all the delays. Delays? Inhave been calling for months and every billing person says they are to dispute the charges for me and request that my charges be investigated and I will get a follow up call in 5-7 business days. Want to know how many follow up calls I received? Zero. Do yourself a huge favor and NEVER rent a car from Hertz. They suck!​​ read more

I'm pretty sure Hertz guy, Jordan, was super high on something when he tried to interact with us tonight. it was just a very poor and weird experience. started off by me waiting awkwardly in front of the line for a long couple minutes while he was texting on his phone before he recognized I was there and said, "what's up man?" then they didn't have a truck for us that we booked and they tried to charge us double what the quote was. when we asked about why he just went on about how he doesn't like entitled people. so we cancelled and went to enterprise who were very kind and helped us get a truck right away. I don't ever write reviews but it was just such a weird experience that you don't want to have after traveling all day. maybe I'm just entitled. read more

Don't let them scam you! They will take advantage of you. I paid the equivalent of $560 for my rental via points and knew that when I'd pick up my car, I'd be charged a one-way fee of $119. The sales rep at the counter made me believe I needed certain services, even though I kept saying, "I was told I would only pay $119, I don't want anything extra, don't give me anything extra". He even told me I needed insurance - your insurance coverage switches to your rental car. I ended up getting charged an additional $600 and told the sales rep, "What did I pay the $560 for when I booked the car? I have got to be paying twice.", and he made up some lie and tried to break it down. The math was not adding up! I called my parents and asked if it was common for rental cars to be this expensive, I was so confused. They told me to go back and cancel anything that I just paid for. I was able to turn around and cancel whatever extra policies the sales rep told me that I needed. I believe you need to cancel within 15 minutes. The sales rep knew he was caught because once he saw me return, he let me cut the line and only charged me the $119 fee that I kept mentioning. Don't let this happen to you! read more

I travel each week requiring rental cars nearly every time and hurts is the absolute worst of any that I have utilized. National is my favorite their service is impeccable. Save your money save your time save your aggravation and rent from National read more

Excellent customer service and they always helped me because I'm a repeat customer. Had a problem with a vehicle i picked up. It smelled like someone was smoking marijuana in the vehicle. They were apologetic and very courteous. They refunded me and gave me another vehicle. I will go here again. read more