so... This was a work trip. Paid by the office... But no one at Thrifty told the office that you have to physically take the company credit card to them in order to rent a vehicle (I have no company credit card), so when I arrived there, my car wasn't paid for. The employee didn't know that either, so he called my supervisor, who tried to pay over the phone. They don't accept that either (to clarify, this isn't just a "the company called a random rental car company" occasion, as far as I know, they have all the paperwork on-file and they just needed to confirm the authorization... again: as far as I know). Anyway: good thing I had just paid off my credit card, because I had to use it (I did get reimbursed but my company). Other than that little incident, the process was fairly quick and the staff was helpful and friendly both to give and to receive the car. So, yes, the review is pretty good, but what would happened if my cards had been close to the limit? read more

The rental car we requested a reservation for was not available. I got strong-armed into an expensive upgrade that I did not need. The clerks were rude and demeaning, the car was filthy, and the experience was terrible. After I return the car and the charge to my credit card settled, billing did give me the upgraded charge back. read more

I was told that my booking price was unusually cheap and then the agent said he saw why. Apparently because I had a third party booking the "special" was an electric car that would only go 300 miles on a charge and that there were NO charging stations where I was going. To rent a gas powered car it was an extra $20 per day. For my husband to be able to drive it would be another $15 a day. It was not only embarrassing and upsetting but as senior citizens we felt victimized. The agent said he would try to see if he could get the gas powered vehicle to only be $10 a day therefore giving me a $10 discount but because I have no receipt, I have no idea what we ended up paying. At least once a year we rent a car. This was our first and last Thrifty rental. Added note we needed to return the car at 11 AM and I was told that there would be a charge for returning the car late?! read more

Aside from almost being double charged for reserving on an app and going in person. Which was odd. No real apology just whoops I almost charged $500 instead of $250. I did get an accidental upgrade since my car was taken thankfully, they were gonna give me a Soul. Gross. Smooth car ride outside of annoying new cars beeping nonstop. No I don't wanna pull over for a caffeine break just cuz I hit the lane line. Geez. Easy return. Reasonably priced and convenient. read more

Where DO I BEGIN!!! Don't make customers stand in line after they complete their registration and check in by phone. Make sure vehicles are clean and presentable for customers. Have employees working on weekend at your station and not making customers go to another companies station. I was told I would have to take the care to returns and get back in line to get another car or he could note the account. This information and pictures should have been noted. Customers need a place to upload this information. I wish I could give ZERO stars!!! read more

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I declined absolutely everything when I got to the counter. Not to mention I checked in early, and reserved and paid for my rental months in advance. I waited over a hour at the counter , didn't even get the car I reserved, and weeks later I get charged son waiver on my credit card when I declined everything at the counter? Now I have no clue how to get in touch with them because they only have a call back system and don't even call back. Absolute thieves. read more

Although I received a text to complete checking online and was advised that I could simply pick up my keys and rental agreement, I have been standing in the rental car line the same as everyone else and waiting an ungodly amount of time as each person is serviced. Apparently there is no advantage to online checking-- it is slow as molasses. Unforgiveable treatment. We should be given a free rental day for this. read more

DO NOT RENT a car here. I thought this would be a reputable place for us to rent a car since we went through our credit card's reward program. I should have checked the reviews first. We rented a Jeep for our road trip through the reward program that was fully paid for. All we had to do was pick it up, or so I thought. After arriving to pick up our vehicle they let me know they did not have the car I reserved. They tried to give me a "similar" vehicle and told me that's their policy when you reserve a car. The vehicle was not only not similar, it was dirty. I walked back to the counter and told her there was no way I could accept that, and asked if anything could be done. The woman I got was very nice, and I was glad it was her because he coworker seemed horrible the way she was talking to customers. She tried to do what she could but said they could only give me a better car if I paid an upgrade fee. At first they offered me over a thousand dollar price tag, and I said no way so she finally found a great option that would cost me another $450. So even tho I had already spent all my points I still had to pay almost $500 just to get what I had reserved. (Similar) Upon returning the car they told me the price was only $337 being charged to my card, and I thought oh good! Maybe someone decided they over charged me after all. Nope, they billed me the difference and threatened to send me to collections over their own mistake. And I got billed for tolls by plate after I had returned the vehicle. Horrible, and I will never rent from this company again. read more

Thrifty Car Rental - Dirty wheels on this tiny rental. I was so upset I didn't take a shot of how small the car was. I wish I had. - Car Rental Near Me - Jacksonville, Florida

I don't give out many low reviews but this situation has been my worst car rental experience. Had a friend from the area reserve a car for us, and after a very grueling 12 hour+ day of travel with missed connections and delayed flights, as well as traveling with my pregnant wife who needed to get to our Airbnb quickly, we went up to the counter hoping to get our car quick and get out of there. The agent walked us through the usual steps but at the insurance part of it only gave us 3 options, with "basic" being the last one. I didn't want insurance and assumed the last option would be for no insurance, so agreed to that and got out of there. When we got into our car I compared our bill to what our reservation said our bill was, and turns out they charged us almost double because of the "basic" insurance. Seemed super shady she didn't even give the option of having no insurance, it felt like I was being up-sold. I immediately called Thrifty's help line and they said they took it off for me. The car was fine even though it was super small and I did like that it was newer and had apple CarPlay. The car was a little dirty but worked fine for us. That part of it was not bad. I returned the car to find that the insurance charge was not taken off, and since it's after the reservation, I'm being told they can't change anything. I've been on the phone with them 7 times, including talking with 3 different managers, and not one person is willing to take responsibility or do anything to help me. They just keep telling me "you can't take insurance off over the phone" even though the first representative I talked to said she took it off for me. This was my first experience with Thrifty and I will definitely never rent from them again. The lack of transparency paired with all this headache is just not worth any savings you might receive. Moral of the story: don't rent from thrifty, but if you do, make any changes IN PERSON and get it explicitly in writing. read more

Thrifty charges an admin fee of $9.99 PER TOLL! I was heading back to Jacksonville and took a new highway that apparently had five tolls. Didn't think much about it because certainly the cost would be less than $5... it was $3.45. I have rented from other Jacksonville rental agencies and driven all throughout the toll roads in FL and never had been charged an admin fee like this before. Unbelievable! I will never rent from thrifty again if I have the choice. read more

Thrifty Car Rental - Thrifty Invoice - Car Rental Near Me - Jacksonville, Florida

They don't even deserve a star, but I couldn't leave a review without one. Never never rent from these people first off there customer service is the worst I have ever experienced! The lady at Jacksonville airport needs herself a new job! She was so inconvenienced to help me, she was rude and acted like I was the biggest idiot. I have never rented a car never will again at least not from them. There 800 number is a joke to guess it's a all around problem. I work with the public and would never treat anyone the way I was treated. Shame on you thrifty for hiring clearly unqualified people. They all need a class on customer service. You're employees are a horrible representation of your company! read more

I was traveling to San Antonio,TX from Florida in May. I contacted Priceline to reserve a vehicle thru Thrifty and paid with a CC. When I arrived at the San Antonio Airport to pick up the vehicle, the representative said she could not find my reservation. She then requested a debit card for the reservation for the rental. I received the vehicle on 5/28/24 and returned it on 5/31/24. I have been calling Thrifty to obtain a refund as I paid for the rental fee twice. So far this situation has not been resolved as they are giving me conflicting information. I can be reached at 9043058884. read more

I would rather not even give them 1 star. gave me a car that had a low batter. room it right back within 4 mins. got another car charged me 15 dollars more. Now they are trying to charge me for both cars. Can not get a live person on the phone. I have tried for hours. read more

No rating ! Terrible experience, terrible customer service, terrible cars . Checked out car and realized brakes were bad . Called customer service & just happened to get to speak to someone. Stated that we could drive the car to Orlando or West Palm beach if not back to Jax airport where we picked it up . Other option would be for them to get it , fix it and bring it back to our hotel whenever or how ever many days it would be . So , we would be left at a hotel with no replacement. We waisted another hour and took the chance driving it back to the airport. Customer service on the phone said we would get an upgrade or discount for our inconvenience & he ( Jacob ) would put a notation & a car would be waiting for us . No car , no notation when we arrived. After we were given keys to a different car which had a large dent on the roof . I asked who the manager was & was told it was the man listening to our problems while eating a sandwich at the counter (Cody was the name I was given ) Still no acknowledgment or apology from him . Staff workers gave the obvious vibe that they didn't care about anything and it's seems the same with the corporation . Do yourself a favor & seek business elsewhere, anywhere else ! read more

Jax Airport Thrifty avoid at all cost. Terrible service, long long wait to get a car. Blue Chip members avoid!! Top off bad service I left my nice light weight Black puffy Jacket in trunk. Went back after 5 minutes of dropping it off and after a hr of BS from they magically could not find my jacket . Even though I over heard attendant confirm the jacket and type on the phone and told me they had it. 1 hr later they brough me a black sweatshirt!! Said it came from my vehicle !! Lie Lie Lie. Proved to me they decided to keep my jacket. Avoid Thrifty Car Rental read more

This will be short and sweet. They Always take care of me they always have great prices and their cars are always decent. This is a budget friendly car rental place so don't expect all the bells and whistle's because Bells and whistles cost extra. read more

After enduring hours of delays coming in from Chicago, I was expecting to have a similar experience while renting a car. I encountered Cary at the Thrifty front desk, and he was very pleasant and extremely accommodating when I had selected a vehicle way too small for me. He got me set up with a bigger vehicle and just his overall friendliness and bubbly personality made me forget about my day full of adventure. read more

Thrifty Car Rental - Car Rental Near Me - Jacksonville, Florida

If I could rate Thrifty below 1 I would. My employee arrived at the Thrifty car rental counter in Memphis, TN and was told that his reservation was found but that they didn't have any cars. The counter attendant told him that a reservation does not guarantee you a vehicle. What is the point of making a reservation for a rental car if that does not guarantee you a vehicle. When I called the next day to complain and look for some type of compensation, I was told that they were not giving anything for this inconvenience due to the fact that the employee had not picked up the vehicle yet and that I needed to contact Allianz for the insurance reimbursement. They were very unpleasant, very unreasonable and I will never book with them again. read more

We tried the mystery car.. same price as other nice compacts so thought it was worth a try since thrifty claims you could have a nicer vehicle depending on inventory. We were given an older Mitsubishi mirage that honestly didn't qualify as a compact. It was tiny and likely 5-7 years old. So then we had to pay more for a normal size car.. seriously. read more

Thrifty Car Rental - Car rental - Car Rental Near Me - Jacksonville, Florida

The car I rented had a stench that made me sick every time I drove it. Reported right after pick up via phone and was told it would be documented. Returning to exchange the car was not an option. I was surprised there was no customer service follow up - just another email survey. My last rental with Thrifty now AKA Hertz. Lost me as a customer and wouldn't recommend them based on this experience. A $500.00 weekly waste of money. They don't care. read more

This is my first one star review but I should have read other reviews and avoided this rental company to begin with. I arrived from a roughly 28 hour international trip with 4 separate legs. I was very tired when I arrived at the counter and just wanted to make my way to a hotel for the night. The man at the counter was quick, however he asked me if I wanted insurance and I told him that I already had it through both my credit card and auto insurance. If I had been on point at this time, I would have realized he had added it anyway to the tune of $39.99/day adding a total of $240 to my bill. He also added premium roadside assistance for $8.99/day bringing the total extra up to almost $300. Realizing my error the following day I called customer service to have those additional services removed and was told that I could not and was stuck with the bill. The car itself was clean on the interior and exterior however it is clear it needs and alignment and pulls to the left. It is also obvious someone has smoked in it at some point. If you read this review, I strongly encourage you to seek out Avis or Enterprise as I have rented from both of them at this same airport and have not had any issues. read more

If I could give zero stars, I would. If you care about car seat safety for your baby or small children, pay attention! This rental service is a complete joke with employees who clearly don't care about customer service- even when car seat safety for babies is involved. I would think that should be a high priority? We arrived to JAX after traveling with our 10 month old expecting we would have our reservation available with the car seat add on. Instead we joined several other parties in line who were all told there was nothing available at the moment. After waiting in line for about 45 mins, we were told it would be another 30 mins to an hour until something would be available. It was a solid hour until the rental was available. The car seat they brought out to us was a booster seat.... that is completely UNACCEPTABLE for a 10 month old. The employee basically told us we were shit out of luck because that's all of the car seats available.... excuse me? Immediately wished I had just brought our car seat from home. Somehow they conjured up a shitty COSCO infant rear-facing bucket seat- which by the way still isn't cutting it for my 25 lb 10 month old, but still much safer than a BOOSTER seat? Seriously? If your employee helping at the desk gave any sliver of a shit, you might have gotten another star, but overall an awful experience and we will not be renting through Thrifty again. There were no directions provided with the infant seat which is a different system from the Graco we are used to. I would recommend keeping the original manuals with your car seats, typically there is a place within the car seat to store them. Car seat safety is incredibly important and parents and caretakers using them should have the correct information at hand for how to properly install. We heard from others waiting their experience was similar to the last time they came to JAX as far as waiting goes. If you have somewhere to be, call an Uber and rent elsewhere. Oh, and bring your own car seat to ensure your babes safety since at at Thrifty they clearly didn't care. read more

Excellent service and great car selections. No complaints at all. Would definitely recommend.

Warning!!! I was charged $250 for extra services I did not authorize. I tried to dispute them but customer service said only the local office can refund me and they do not have a working number. I wish I read reviews before I chose them because apparently this happens a lot! I wish I could give negative stars. Never again!! read more

I rented a car from the Thrifty in Seattle Washington. Drove it from the rental place to my hotel and back in over a 13 hour period. According to there own receipt they sent me I only drove the car 28 miles (which it is 13 miles one way to the hotel and back, so that sounds about right.). Of course when you drop it off there is no one there to assist you so they tell you to just leave the keys in the car. When I get my emailed receipt (again showing the 28 miles driven) they are billing me for 11 gallons of gas at $12.15 a gallon. How could I use 11 gallons of gas for 28 miles???? So send in a complaint request and all I get back is a email saying that I have to return it with the same amount of gas as I picked it up and that is all. Nothing about how I could've used 11 gallons of gas for 28 miles... No other recourse, this company is the worst!!!!!!!! read more

50 people in line they have 2 employees, have been in line for an hour, with probably another hour to go. Worst car rental experience ever.

I would give no stars if I could! From start to finish, we waited 2 hours to get our car on a Thursday afternoon. Completely unacceptable!!

I wouldn't even give them 1 star if zero stars was an option. I reserved my car 3 1/2 weeks ago. My flight arrived at 6:45pm and my scheduled pick up time was 7pm. At 8:34 pm I am still waiting for my car that they do not have. In fact there are no cars available despite my rental reservation which was pre-paid. We have traveled all the way from California for my son's track meet in the morning which we are expected to report to at 7am. Meanwhile we're sitting in the Jacksonville airport because they don't have the car that we already paid for. Couldn't be more dissatisfied. Womp womp!!! read more

Waited 3 hours for my rental car on 4/24/2021. The guy was very rude about it and couldn't tell me how much he was charging my card for the hold on the car. Only 2 people working and they all seamed more worried about phones then the customers. Customer service sucks and wouldn't answer the phone so I left my name and number for them to call me back. They called me back 50 minutes later and them hung up on me. It was absolutely ridiculous. Horrible service. read more

Please do not rent from this company, you will regret it. Not only are their cars dirty they are barely passable for safe driving. They will over charge you after you return your rental and will apply charges to your card days later. You will not be able to refute the charges to their "corporate office". They will ask you if you wish to add on things to your rental, when you decline, it will be added on without your consent. read more

Booked through Expedia with collision damage, unfortunately thrifty states they don't accept that insurance it doesn't cover their car. Arrived and they didn't have my car ready even though it was booked two weeks in advance, had to wait for over an hour. And on top of that pay a $200 deposit. read more

Requested for non smoking car. Car smelled of cigarettes. Lady at booth told me all other cars available had more miles and can't guarantee it does not have cigarette smell. Paid for car on travel site so it's a big hassle to cancel. DO NOT go for the full tank gas option. A scam. read more

I had reserved a mini van, and when my reservation came up, it was $300 more than quoted and confirmed initially, and it took 30 minutes to reconcile the difference, through a series of phone calls. Shivan, the sales representative, was patient throughout the process, and was finally able to reconcile the differences, and I ended up paying the initially confirmed price. Shivan was extremely helpful and polite. Thanks to him - and the manager, and the staff at the national rental office, we drove away with a very nice mini-van at the initially quoted price. The car is smooth driving, quite new, and very satisfactory. thanks to the staff who worked through the problem. read more

Seriously poorly managed. Flight was late but car was reserved. waited for an hour in line and found out another hour to wait for a car.

Watch out for the girl that works the counter she will rip you off. My wife declined the insurance, because our credit card and auto insurance covers us. She had her sign the contract without explaining what she was signing. When we got the bill we were charged for CDW/LDW to the tune of 39.99 dollars a day. This was more than the rental fee. If you look at other reviews, this counter at the airport has a history of doing this. read more

Thank you Thrifty/Dollar Car Rental! We reserved a car online through a 3rd party website. When we got to the counter to pick up our car, the computer was adding a bunch of additional fees. Aveen was able to figure out the issue and complete our transaction to match the price we were quoted online. Her customer service skills were impeccable. Thank you so much Aveen. We were stressed out when our flight canceled, but you helped us get a car so we could get home safely and we really appreciate it. read more

I know people only review these places when they're angry about something, and I'm going to do it too. Sorry! We got a rental car here for a long weekend getaway. After driving into the city we noticed that the tags had expired six months ago. We went to a location downtown, it had no cars and was some affiliate rental place. So we had to go back to the airport, where they gave us another car like the first. Great, but we took an hour or two out of our time here to take the car back and they did nothing to make up for that. Only good thing was the lines were short. read more

I was happy with the rental at JFK but the lady at the counter basically bullied me into purchasing extra insurance. I explained to her I was using my insurance which is allstate she stated they dont accept that insurance. I said I know I have not rented a car in a while but last time I checked you were able to use your insurance, she stated yeah they have changed you must purchase the extra insurance. Long story short I called my agent within an hour of renting they said that was a lie and I am currently waiting on them to take the charge off. read more

Jacksonville FL...If want decent costumer service.... this not the right place. It took an act of Congress to switch vehicles due to an extension. After going back and forth with the 800 number and driving to the airport itself...We ended the original contract and start a new one. For the new car....The lady at the counter refused to assist us unless we gave her a clickable itinerary on our phone and though she has the right to grab our use our phone. We showed her multiple web based emails, PNR locators... flight number... Date and ETD from the airline and nothing was good enough. After about 30 minutes of her being annoyed by my wife... and asking her to step to the side....she finally gave in and allowed her to rent the car without even looking a the 5th email from the carrier. This was way unnecessary... Will not be renting from this company ever again. read more

I've used this specific Thrifty 3 times in as many years and have had a positive experience every time. Customer service is polite and efficient and the vehicles are in good condition. We have always reserved in advance and the two times they did not have the car we requested (economy), upgraded us to a mid-size with no extra charge. read more