Horrible customer service. Extremely long lines. You get what you pay for. We will Never rent a car from Dollar again. When you finally get through the long lines, you reach a representative that mumbles and is very hard to understand. Frustrating!! Returning the car was a much better experience and the representative expressed her frustration about her fellow employees and won't be working for Dollar for long! Says volumes! read more

Dollar Rent A Car - Loooooong Line - Car Rental Near Me - Jacksonville, Florida

I rented a car for pickup after an 11A flight on October 17. I checked in with them at 11:38A, but did not receive my car until 12:48P. A large crowd of people stood around for over an hour also waiting. The staff said they were assigning cars as quickly as they were cleaned and available. No apology for the delay. One family was trying to get to a funeral. Awful experience. read more

Dollar Rent A Car - Crowd waiting at 12:33P - Car Rental Near Me - Jacksonville, Florida

**DOLLAR RENTAL LOCATED IN AIRPORTS ONLY** I don't know if DOLLAR RENTAL is going out of business or being bought out or what, but it's closed and there are no other locations besides the one(s)?* at the airports and they're being run by Hertz The beautiful brand new Nissan they initially gave us started malfunctioning and Road side assistance solutions were, "if it's drivable just keep using it, or come back and we'll swap it out" We're not about to drive all over Florida with emergency warning lights going off. So we drove all the way back to JAX to swap it out The Hertz guy at the counter we were directed to via a flyer on the DOLLAR RENTAL counter was like okay whatever i don't need to hear your problems we'll swap it go wait over there and get comfortable because it will be awhile. Lol!! I mean, i get it, what does he care but dang cold! Luckily, Frun - the coolest, most helpful and kind person who helped us initially- arrived and helped us instead. I'm sure that other guy did his job perfectly fine but the extra kindness and compassion at how freaked out we were would have been good. That's called customer service, but it's an art not everyone has mastered. Except Frun... and Sonja in the parking garage, the woman who receives the cars when you return them. That woman had such a happy disposition that she cheered us up too! You employers who hire these amazing people have no idea how valuable these type of people really are! So never again will we rent from the airport rentals but i just had to mention these two exemplary women who don't even work at DOLLAR RENTAL! THE TWO STARS ARE FOR EACH OF THEM (@HERTZ)!! Happy trails! read more

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I read so many negative reviews after I had already rented. However, I am glad to say I had a good experience. Easy pickup/drop-off and no extra charges. read more

I read the other reviews after returning my car or I might not have rented from here. As a frequent traveler with realistic expectations, I found the experience to be pleasant. While the line could've moved a bit faster, overall it good for the amount paid. The desk agent gave great customer service and it wasn't hard to find the car once we walked over into the garage. If the prove is good, I'll rent here again. read more

Their office is closed at night. You gotta go to Hertz and there is 20 people in line and only one employee. Been in line for over an hour. Still have 14 people in front of me. It's taking about 20 minutes per person. God knows what time I'm getting out of here. I've already paid it by hopper so I can't cancel it anymore. Save yourself some time and get an Uber, rent with Turo. read more

Total bait and switch. Tried to upsell, when that didn't work, they charged me double to change from an electric vehicle to a gas. Expedia had it for the same price for both cars. Just people are scumbags I suppose. read more

Worst service ever. There's so many hidden fees. We booked our rental for less than $800..but when we picked up the car at the airport they told us it was over $1200. Additional drivers would be another $189 or so. They also added toll road fees of almost $15 a day (we were renting for about 2 weeks). When you call customer service, they tell us to go back to the agent at the airport or give us numbers that aren't in service. Customer service also hangs up on their customers. I would rather stick to enterprise/hertz/budget even if I end up paying more. read more

The reservation person charged me $100 on a canceled reservation.instead of the actual reservation. It was 1am and they are about to close and I'm stranded with a long line of customers. Took the reservation and called the 800 number the next day and the person found the correct reservation for the lower amount but said I had to travel 50 miles to JAX airport to fix it there. Once I returned the car, I called the 904 number and no one picked up to correct the lower amount. I won't rent from Dollar rent a car unless it is in dire need. The worst experience. read more

They know how to take a reservation, but apparently they don't know how to hold it. They gave away our car, so we were stranded at the airport ( with an infant no less). We had a reservation & showed up on time, but they had run out of cars somehow. They didn't even apologize or offer to help us find another car. read more

Extremely long line with two employees servicing all. Manager came out and stated additional employees would come to assist. No one ever shower. I waited almost an hour to get my vehicle. Unsatisfactory. read more

They had to know this review coming... and no one from management reached out to apologize for this experience. I had the unfortunate experience of encountering this EVIL woman. I prepaid for a rental car in the amount of $403.86. I was happy to see that someone was working at the counter when I arrived. I walked up to the counter and gave her my reservation number. She asked me if I had a flight information proving I was returning the car the day that I was leaving as well as a major credit card. I told her I did not and she said she COULD help me, but she WOULD not. She told me all the other rental car companies have a policy that you cannot rent a car unless you have a flight going out that day. Also, you have to have a major credit card (I don't. My mortgage is paid off and I have money in the bank, I don't use credit). After she refused to help me, I went back and forth with her requesting the name of a manager which she refused to give me for about 10 mins. In tears, I gave up and went to another rental car counter, feeling completely deflated. The other rental company gladly helped me and I was on my way within 10 mins. After this, I walked up to the counter at Budget/Dollar rental car and said to the woman "That worked out and you're a piece of $#!T." because of what she put me through. She responded by calling me a "White Trash B****." Not only did I have to spend an extra couple hundred dollars using another rental company last minute, I literally had the worst experience of my life. I will make sure I share this experience every chance I get read more

Dollar Rent A Car - Car Rental Near Me - Jacksonville, Florida

DON'T DO IT!!!!! Since I can't give this establishment a "0", I have no choice but to give it a 1. The employees at the airport counter don't seem to understand that when you refuse the car insurance, it mean YOU DO NOT WANT IT but they seem to have charged me anyway and once it's charged you have no choice but to pay it. I have called Dollar with no help; even though I have a letter from my credit card company stating that the merchants (Dollar) bank has accepted the claim I stated in the dispute. That I did not authorize the charges for insurance. Dollar not only keeps sending invoices but have now sent me to a collection agency for charges I did not authorize. NO ONE SHOULD DEAL WITH THIS COMPANY, THEY ARE RIP OFF. read more

This black lady sitting in the Dollar rental booth who barely tried to help with our Thrifty rental was rude as hell. She even acknowledged that she was in the wrong job. Had to call a 800 number to get it fixed from afar because she refused to give a manager's number. There is clearly an oversight (lack of) problem here. Avoid! read more

The car I was given had battery issues while I was out of state. I was able to jump the battery and the car ran for 30 minutes. When I shut the car off it would not start. When I had the battery tested I was told the battery did not have enough cranking amps for cold weather, 2019 jeep Cherokee. (29 degrees Tennessee) I called roadside assistance for guidance and the rep told me that if replacing the battery fixed the problem I would be reimbursed once I returned the vehicle. I wrote down his name and case number. I paid $190 for a new battery and had it switched out with the bad one. Upon returning the vehicle I was told that I would only be reimbursed the $70 upgrade fee instead of $190 battery cost since I booked through Rentalcars.com. General manager said nothing could be done along with on-site manager. I called and put a complaint and was given a $50 voucher with Dollar rental car instead of the money I paid for the battery being returned to me. The lady who received the car back tried to be helpful but really got no support from senior leadership of Dollar. I was told there was no note of the battery issue on my rental from when I called but nobody looked up the case number. read more

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This is the worst service ever. Waited an hour for a car I had reserved. They kept telling me I was next, but plenty of others who were waiting got their cars ahead of me. Everyone who booked a car was waiting. It's like the Seinfeld episode where he and Elaine get into an argument at the car rental place "I think you don't know what a reservation is". 'You know how to take the reservation, but you don't know how to hold the reservation. And that's really the most important part" read more

I WILL NEVER RENT FROM DOLLAR EVER AGAIN!! Beware of deceptive business practices and hidden fees. I arrived at the airport counter having already pre-paid for my rental car and insurance through my employer's benefits program and the Dollar associate was able to pull up my reservation which totaled ~$300 for the few day rental. They then proceeded to provide a writeup with the same amount noted and said they would take my card for incidentals only, but in the end they charged me another $300+ for their own insurance program. When I called them after receiving the additional charges from Dollar directly, they weren't willing to reverse any of the duplicative charges and instead just said that the contract was legally binding. This is very deceptive and even fraudulent in my opinion. On top of that, they hit me with $90 for tolls while driving in Florida, which turned out to be a few dollars in actual tolls and then a $10 Dollar Rental Convenience fee per toll that I went through, so just a complete scam which they say is noted deep down in the fine print of the contract! Again I will reiterate what a terrible company and terrible group of scam artists working at Dollar Rental Car. I'll never rent from them again and hope you don't get caught up in the same traps!! read more

Wish I thought about checking reviews for this location before we rented a vehicle from here. We experienced the same as other reviewers regarding insurance. We were told our credit card insurance didn't cover the vehicle but my credit card company said otherwise. Wish I declined. Cost us an extra $90 for our three day rental. Shady. Additionally, our vehicle was dirty inside. Sheesh. I've rented three cars this year. Twice from Alamo and once from Enterprise. All of those times we received car's that were clean inside too. Lower mileage and we got to choose from the vehicles in that class. This Dollar location assigns you a car. No choice. We got a Jeep Compass. It was our only choice in this class. We would've preferred and Asian made vehicle. About 30 minutes into our rental the tire pressure gauge went on. We checked the tires and according to the pressure gauge, no air was needed but the roadside operator suggested we add air in the tires. We did and the light went off. But another 30 minutes later, the tire pressure light went on again. It kept going on and off even though the amount of air in the tire was fine. It was annoying. We will never rent from Dollar again and we are making sure our family and friends know about our experience. read more

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I had a reservation in advance and waited over an hour to receive the car at the airport because the size of car I wanted was not on the lot. Will never use again. read more

HORRIBLE customer service!!!!!! FYI...Hertz, Dollar & Thrifty are all owned by the same company so it doesn't matter which one you rent with you get the same crappy customer service! I was unsatisfied with my experience so upon returning from my trip I called the customer service hotline to discuss my issues. After speaking to someone who had no authority to help me I asked to speak to a supervisor and was told there was not a supervisor available. After about 15 minutes of insisting my call be escalated to a supervisor (and being repeatedly denied) my rep finally offered to have one call me back. Surprise, surprise! 3 weeks later I'm still waiting for my call back! I didn't rent from Easirent because of their reviews but it looks like I should have done more homework because Dollar is no better! Sorry Easirent, next time I'll give you a chance!! read more

Employees indeed would rather converse with each other than customers. Apparently managers have meetings and do not honor voice mail requests for return calls. The same agent who discourteously handled vehicle pickup allegedly will inform the manager of my issues. Forced to "upgrade" for a 50% premium - because we were "late" and Dollar cannot provide the vehicle type listed in the confirmation email sent one day prior. Cannot change cars one day later because the manager does not return voicemail. Email support references that Dollar cannot provide a specific make of vehicle though my request was for a general type of vehicle suited to a multi-generational family gathering. Renters remain encouraged to join both the Hertz and Dollar loyalty programs - which do not honor each other. Poor maintenance at one Dollar location resulted in a $100 credit, immediately consumed by poor customer service and an "upgrade" at another Dollar location. A vehicle "upgrade" provided a car reeking of cigarette smoke - not far from the Dollar marketing sign indicating all vehicles were no smoking vehicles. ... read more

If I could give no stars I would. Made a reservation through website, received confirmation number and my credit card was billed. Customer service rep Maggie said I had no reservation when I called to change pick up dates. No help what so ever. After being on hold for 27 minutes waiting for a supervisor I was hung up on. STAY AWAY from Dollar Rent-a-Car!!!!!!!!!!!!!!!!! read more

Absolutely horrible won't have the car you booked received the smallest car they had which was like matchbox size. Filled up the car before return but since it wasn't topped off got charged a full take of gas. Also get ready to pay an extra day worth of charges when they tack on a ridiculously large concession fee. Stay clear of this place, as they are also way understaffed and you will be waiting hours to get the wrong vehicle. read more

Horrible experience in Jacksonville. I was scammed. Dollar charged me for options I DECLINED. The counter agent outright lied to me. When I contacted Dollar and told them what happened, they did not care at all. Best advice: DO NOT RENT FROM DOLLAR. Read the reviews here, read the complaints on Better Business Bureau. Do not trust Dollar! read more

Horrible customer service. Stood at the counter for 2 minutes while staff talked to each other about non work related things. Finally addressed me, ask for my credit card and license and didn't say another word to me for 5 minutes while he put in my information. Stuck out his hand with my cards and waved them at me in an effort to get me to take them back. Another 5 minutes passed while I'm standing there and they are talking to each other. Finally he says "walk outside and find a girl wearing this shirt and she should have your keys. If she's not out there come back and we'll figure it out. ". Ridiculous. read more

DO NOT RENT FROM THESE CROOKS! I was back in the area visiting, lived in the area 22 years. Brought my husband to visit and see the area. I was asked if my husband was with me and I replied that he was. They asked me to have him give them his drivers license too. I have never been charged by multiple other rental agencies to add my husband in the past. No mention of extra charges was ever stated. They tried to hard sell me the insurance and gas package. They also said I could upgrade to a Corolla for an extra charge, later I realized my email said I rented a Corolla, not the Sentra I received. I denied the hard sells. Upon returning the car I was charged $13.50 a day for my husband to be on the agreement. He never drove the vehicle since I know my way around. I've been robbed and warn you to rent else where! read more

DECEPTIVE BUSINESS PRACTICES I booked on their website and received a firm reservation for a specific vehicle class and rate. At the counter I was held hostage by the representative who explained that they did not have my class of vehicle and that unless I preferred to wait on a busy Friday afternoon, I could pay for an upgrade. An honorable car rental agency would have simply delivered another class of vehicle without making more profit for their inability to deliver as promised. This amounted to nothing more than a shakedown, and has soured me on the Dollar franchise everywhere. read more

I wanted to make sure your company knows how bad of an experience I had. I was travailing with a total of five people. Two of them were over 80 years old. They wanted to visit their Grandson who was graduating from the academy. The base would not allow them to visit that night because your company made us sit there so long for a van that did not show up. 4 hours for nothing. I had to go next store to a Avis. You guys are a joke. This is what you guys emailed me. Case ID: 2390474 In review of this matter, we have determined the rate was less with Avis then our rate, therefore there is no overcharge to refund. However, as a goodwill gesture, we are mailing $40.00____ in rental vouchers to you. These vouchers will be mailed under separate cover and should arrive in 7 to 10 days. 40.00? really. You rented me a vehicle that you did not have. If my 4 hours is only worth 40.00 Your company needs it more than I do. Send it up stairs and have them keep it. read more

My employee who rented the car told them he had his insurance card and the Dollar folks said he needed one of their LDW coverages or could not rent. This in addition to the $25 per day for being 21 (which we knew about). When he returned to remove the LDW, they closed his contract and then charged him MORE THAN IF HE HAD KEPT THE COVERAGE. This company took advantage of a young traveler. I will no longer have any of my company's employees use Dollar again. I am also going on every review site to tell about this experience. Dishonest and rude staff--lying to sell something that was not needed. If you believe in LDW, then sell it on its merits. My $142 estimated bill was $471. Never, never again. read more

Horrible service. Wife booked a reservation through Southwest. When we checked in, they wanted to charge an extra $13 per day to add me as a driver - 30% up charge. I asked to switch the reservation to my name, but was told I had to do that via phone or online. I called customer service, and was on hold for ten minutes. Gave up, and tried online but was unsuccessful as cell service / internet service is so bad at airport. Went back to the counter, and asked if I could cancel the wife's reservation and rent a car on my own. They initially gave me a hard time but agreed but at a higher rate - overall rate was less than the $13 per day up charge to add me as a driver. I rented at the higher rate, got the car, and left. It was raining, and the windshield wipers were so bad I had to return to the airport to exchange cars. The exchanged car reeked of cigarette smoke (there was even a cigarette burn on the drivers seat). When I mentioned the smell, an employee sprayed some air freshener in the car and sent me on my way. By this time we were running way behind, and I didn't feel I had time to exchange for a third vehicle. We took the car, but the cigarette smell was so bad, especially with AC running that my wife and I both had headaches when we reached our destination. I attempted to call Dollar customer service, and after being transferred or placed on hold for 20 minutes, I was connected to a customer service rep whose accent was so pronounced I could barely understand her. And she could barely understand me as she kept asking me to repeat myself. Ultimately she either hung up on me or we got disconnected. read more

Scam. Scam. Scam! Booked through kayak for a 10 day rental of a tiny little Yaris just to get from point A to B every couple days. First it took 40 minutes to get through a 2 person line with 2 tellers at 10pm. After my wife had already had our check bags for 30 minutes I get to the counter at 1040pm. 20 minutes later I've already gone through this fake salesman routine asking about me and where I'm from and what kind of car I drive back home. The answer is no, I want what I paid for, I have my own insurance. Erick tried to tell me I had to use their insurance and confused me, originally charged me $500 extra! For insurance. I told him I had already given them $400 and he said "you haven't given us anything" I said who do you think Kayak pays! Long story short, he still nailed me with $136 in taxes and somehow a full tank of gas for $33 on a 10 gallon car. Needless to say, never again. Over $50 a day for a tiny POS? No sir!! You guys are terrible. read more

Terrible terrible experience. Will never use them again in any city. After waiting in line for over an hour because they had one person working at the desk on a Friday (every other car rental line at the airport was moving quickly except this one), I checked in and she asked if I wanted to pay to upgrade. I said no. She then proceeded to tell me that despite the fact that I had a reservation, they had no car so the only way I could get a car at that time was to pay for an upgrade or I could wait until someone turned in a car. I asked what the point was of a reservation and she said to reserve the rate - but yet I ended up paying DOUBLE what my reserved rate was because they did not have the car type I reserved. SCAM. read more

I arrive in Jacksonville looking forward to driving a mustang convertible all weekend. When I get to the counter and give my name, the lady states "you are the one hoping for a convertible today." At that point I felt like Jerry in Seinfeld at a rental car place. After 35 mins of phone calls, computer checking and talking with her boss, I'm stuck with a 2014 Nissan Frontier. The lady at the counter informed me that Hertz bought out Dollar and Thrifty awhile back and hold all of the nicer cars for their reservations. When I got to the garage to pick up my truck, I watched 3 convertibles with Hertz pull out of the garage. Make sure to use a reputable rental car company. Stick with hertz or enterprise even if u have to pay more, it will be worth it in the end. read more