I rented a vehicle from Enterprise Rent-A-Car from the Latham office and the process could not have…read moregone smoother. My vehicle was damaged in an accident and I had the rental for nearly a month and a half. I was treated respectfully and efficiently even when I had to extend the contract due to the repairs for my vehicle taking longer than expected. Patrick and Samantha were excellent to deal with and the entire experience with Enterprise helped to make an unpleasant situation a bit easier. I would use them again in a heartbeat.

The best at customer service. The staff is all top notch. I have been going to this location for…read moreyears and have always been happy with the service.

Great experience at this airport location. Amir and crew were excellent. Process was quick and…read moreeasy. They hooked me up with a nice ford f150 with 4WD since I was driving into the mountains and snow was expected.

Riley and Kyle were some of the best representatives I have ever come across in working with…read moreenterprise! They helped me sort out my situation swiftly and professionally! Thanks again you two, keep doing an amazing job!

Car was ready on arrival with only short wait in line. Car was as reserved. Drop off was easy and…read moreefficient. Nice that counters are right by baggage claim and cars are just a short walk away. Only negative was car was still a little dirty on pick up but definitely not a dealbreaker with all the other positives.

NEVER AGAIN. I waited for more than an hour at the Albany…read moreAirport Budget counter to pick up a car I had reserved and paid for in advance. The next day, I discovered that one of the tires was underinflated and had a slow leak - so Budget had basically sent me out in an unsafe vehicle. After AAA came and put the spare tire on, I drove back to Albany for a replacement vehicle. Rather than an apology, the Budget reps in the garage offered only a sarcastic laugh when I said I would be asking Budget to waive fuel charges, due to the danger and inconvenience Budget had caused me. Although I returned the replacement car with a full tank, Budget charged me an additional $138 anyway. Apparently, Budget employees don't check the fuel gauge on returned cars, and I didn't have the "time-stamped documentation" their online Customer Service demanded as proof. When I asked them how much my tolling charges were, they said there was nothing in the rental agreement about my enrolling in the toll program, though I had confirmed my enrollment with two on-site Budget employees. (Note: An additional $28.16 charge from Budget later appeared on my credit card, with no explanation or documentation. I assume this was the tolling charge.) The only good thing I can say is that the Budget reps at the counter in the Albany airport were working hard, and patiently, in a very inefficient system. I thank them for their courtesy and good humor, and offer my sympathy for having to work for such a broken company. I will never rent from Budget again.

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

I don't believe this even deserves a star at all. Worse experience in a car rental I have ever…read moreexperienced. The car I rented had a NJ DMV registration that expired 12/2025. In addition, it was missing a hubcap, the inside windows were filthy and I had trouble starting the car. At some point, the lights on the dashboard lit up. I had no idea what the lights meant because I did not have a manual. I DO NOT recommend this company for a car rental.

Three stars seems about right and may be a little generous. All the other reviews are from dopes…read morewho clearly didn't read the fine print or don't have a concept of tolls. Let's start with the good: It's aptly named. Definitely the cheapest car rental place out of ALB. I got a pretty new, clean, Nissan Sentra. Unlimited mileage. When I brought it back there were no hidden fees. I paid exactly what I was told it'd be. Now the bad: No counter at the airport itself. You have to wait outside at the taxi stand for the shuttle. This sucks in the winter (though I will say the wait was short and they did drop me right at my airline when I was flying back). The actual office is very cramped. There are desks right next to the counter. The guys were all playing grabass right in front of the customers. Ugh. They didn't walk around the car with me to check it out. They just pointed me in the direction and said where it was. Also it'd be nice to know how to work the radio and where all the controls are and such. The point is you get what you pay for. If you're a cheapskate like me you might not mind this agency. If you want to spend more money on a better agency you'll probably be happier. Also, pay attention to the fin print!

First, when I came off the airplane I didn't see a Thrifty counter at the airport. That's because…read morethere isn't one. You have to use the courtesy phone to call an extension and then they come and pick you up to take you to an off-site rental place. After being stuck in airports all day, this did not make me happy. Then, paying with a debit card isn't good enough. You also have to provide a major credit card OR proof of your returning flight. I had to get out my laptop and sign into my email to be able to show proof of my return flight to get my car. Again, I was not happy. This was the most inconvenient way of renting a car that I have ever experienced. Next time, I will pay more or get an Uber. Dang it, don't be Thrifty! You deserve better.

Never rent a car from Dollar car rental, they don't honor their contractual agrreement. They…read moreoffered prepay gas refill based on usage, i returned my car full of gas and was charged almost $80 over the agreed on rate. I have attempted twice to reach out to Dollar car rental to bring resolution to this matter but never received a follow up email or call. They don't seem to care about customer service since they got your money, What a scam ! I booked my car rental through Southwest airlines, they should stop promoting their car rental with Dollar as its's a bad reflection on Southwest airlines too.

Easy pickup, clean new vehicle, employees were efficient and polite. I had a great experience and…read moreabsolutely will use their services again.

We had a WONDERFUL experience with Alamo at Albany Airport. Kieran (manager) was so helpful in…read morefinding a Cooperstown souvenir that was left in the car when we dropped it off. He went well above and beyond to retrieve and return an irreplaceable item to us and I could not be more thankful! 10/10 would recommend Alamo and will definitely rent through Alamo the next time we need a car. Service at pickup in Toronto Canada was equally pleasant and helpful.

our flight was delayed so I called ahead to let them know we would be arriving after normal…read morebusiness hours. I was informed that since I checked in my reservation ahead and gave my flight number a team member would wait up to 2 hours after close for us to arrive. we arrived an hour after normal business hours But they were closed and no team members were there. I called the main phone number again and was told the same thing and that this was company policy. The representative on the phone said there was nothing he could do though and no one he could call. We ended up having to get 2 Ubers totaling $200 to take us to our destination. Our Uber driver said this happens all the time.

The service at the 900 Central Ave location was very professional, friendly and respectful. They…read morewent out of their way to make sure I got the Uber ride I needed after returning the rental vehicle through my insurance company. It was my first Uber ride and I was still learning how it worked. I definitely recommend the staff at this location of Enterprise. I've never used the other Enterprise locations so can't speak for them.

They are the worse I order a full size car and deliver a subcompact and then tried to tell me it…read morewas a up grade.

This rental car experience was completely avoidable by the company. Our reservation for a 12-person…read morepassenger van was booked months in advance, as we and many family members were flying in for our daughter's wedding. As we waited by baggage for the family members to arrive who were sharing driving duties with us, I was watching how slow it was taking them to process customer after customer. The rest of the desks (Hertz, Enterprise, Dollar) were all empty and speedy. So I preemptively got in line early (.5 hr before scheduled pick up), trying to plan to reach the front of the line as our extra drivers arrived...to save time (which, even as I'm typing this is hilarious, because that was never...never never ever going to happen). I did plan it perfectly, they arrived as I reached second in line, hugs and hellos, and as we stepped up to the desk, we were informed there are no passenger vans available. And already a half hour in, we stood at that desk for another hour and forty minutes as the staff scrambled, ran out to the garage and back, waiting for management to respond to them to try and make something happen. We learned that there was really no inventory of cars for the reservations made. We watched the line behind us grow from 10 to about 50 people in that time. Shout out to Zeke, Whitney, Aman & Elizabeth. They were all left to deal with angry and frustrated travelers with no cars to give them, no authority to make any decisions, no support, and short staffed inside and outside. Whoever "Bob" is left them all high and dry and was not reachable or responsive, but apparently the only person who could authorize anything. In our case, it finally ended up resulting in two 7-passenger cars after almost 2 hours. When we received them, they were dirty, with gum stuck to the cargo space carpet. I have photos of a super long line of people, but that has already been posted by others. They completely overbook with no regard for arriving travelers. My daughter lives here so we will most likely be renting again. But I will never ever rent from this Avis/Budget location. In fact, I will likely stay away from Avis/Budget anywhere because of the experience at this location. Zeke, Whitney, & Elizabeth need a raise and a vacation.

Absolutely terrible. Dirty, smoke smelling Kia and no shot of an upgrade or change of car. Go to…read moreNational.