I have been a long time renter if hertz. I started picking up from the Merrillville Indiana location last week I received a call telling me that I was not allowed to rent from this location because I complain too much about the uncleaned cars they give out to customers. I received a call later last week telling me I should have never been told that so I rented a car this past Tuesday took it back on Wednesday Thursday evening to to long about I get a call telling me that the manager Kristin King said I throw something at her and saying things about them when the reality of the situation I was having an incident with the Lyft driver I ended up waiting on your over an hour and a half. So now This manager is lying simply because she doesn't like the fact that I wasn't stopped from renting from this location like she wanted. But it's truly ok because I don't have to rent from them this location or no location. The employees at this Merrillville Indiana location is a group of liars. Do not rent from this location the manager is a the worst Dominique is just disgusting person. I hope the hire ranking eventually realize the people they have working at this location are unprofessional and liars I had my revenge when I was allowed to rent from this location if is Kristin didn't want me to. Do Not Rent From The Merrillville Indiana location Yolanda Buckhalter loyal member since 2017 this is the treatment I received a bold faced lie. read more

The address on the confirmation does not align with the actual address, also when you call in the prompts will also give you an unrecognizable address. Because of this error on their end- aka the back office. I have to pay double the Uber rate and time to get there. This location needs better assistance and management. read more

I made my reservation over two weeks ago, with a "confirmed" electric vehicle. I arrive, and the vehicle class is not available. All vehicles available have less options and less features then what I confirmed. Woman at the front desk says this happens all the time and they do not rent electric vehicle. I ask her to try to find me a solution and her answer is to take one of the three absolute base model compacts they have. When I was unwilling to take one of vehicles she had, she said she canceled my order but was not able to print any sort of confirmation of that. On top of this, Hertz does not have a phone number to resolve these types of issues, when I finally got through to a person, I was told these types of concerns can only be taken care of over email. read more

Whatever you do, use a different vehicle rental company. I was getting my truck fixed at a dealership and the dealership was paying for my rental. My truck was done in two days. When I went to pick up the rental from this Hertz location they lied on their own forms saying that I declined any of the optional services. I was never offered any of the optional services. The only option that was given to me was which vehicle I needed. Vehicle was returned and I got my truck back from the dealership. Come to find out when they took my card for the "$50 security deposit" they actually only kept it to charge it $73.13 for a fuel charge. When I go to try to talk to someone from this location or even corporate it only gives me the same recording and run around. This is a horrible company and establishment. They lie and you have no options to try and argue your side. read more

Stay away from Hertz, but especially this location. I feel very sad for Hertz employees as the company is mismanaged and disorganized. And this store shows how a poorly managed business trickles down into the stores. I was charged twice. The second charge came 4 months after the rental. And it took weeks to prove they were wrong. With zero help from the store who was responsible for the double charge and rental. The manager wouldn't even give their name, that's how bad it is. read more

This location stole over $4400 from my personal bank account. When I reached out I was told it was a glitch. Computer or employee mistake is unknown. I didn't even directly rent from company, it was from a car dealership since my car was getting serviced. It took a week for money to be refunded, but not before I incurred late fees and denied payments for insufficient funds. They stole every dime from me and left me with only a few dollars in my pocket. The manager and upper level management were extremely insensitive and not helpful. Only offer of compensation were points for a 2 day rental. This is laughable after what they did to me through no fault of my own. I was told this was policy and all they could do. Personal information is not safe with this company and customers are not a priority. Shame on you Hertz! I will share my experience with everyone I know with hopes that it will deter them from using Hertz. read more

The WORST Car Rental I have ever dealt with, Christina has TERRIBLE customer service, talks to customer in a condescending smirk. Company does not drop off cars at Body Shop or Pick Cars up from destinations Had to pay for ride there, to be told she was cancelling my reservation Which she could not do . . . spoke to Hertz on phone while I was there & said it would go to upper management. PEOPLE BE AWARE COMPANY IS NOT FOR THE CONSUMER! ENTERPRISE RENT A CAR 1777 E Commerical Ave. Lowell Indiana is where I will rent my car from today! HERTZ CAR RENTAL NO THANK YOU! read more

This place has real issue with scamming people. Brandon was friendly BUT He wouldn't "check in" my vehicle and all of the sudden my receipt shows up with a smoking fee of $400. I have never smoked and I was the only one in the car. When we confronted him he knew exactly who I was and said it smelled like smoke. I told him that was impossible. I need proof he said there is no proof! Other reviews show they are known to do this!!!! Needless to say, he was very rude and threatening when we went there to see the vehicle and discuss. A police report and dispute with my credit card has been completed. Hertz in Merrillville Indiana read more

had a bad experience here 2 years ago. reserved a vehicle for a family trip but when I went to pick it up they didn't have it never had and never intended to. they wanted to bait and switch me into a lesser vehicle for the same amount. now we had an accident and went through State Farm to get a rental. same thing happened reserved a car but when we get there to pick it up they don't have it but they have this other car. so we say we want the car we reserved. so they cancelled our reservation and say that we cancelled it because we would not take the car that we did not want. the people working here are very rude also. They should not be working in a position that interacts with customers read more

Zero stars..the worse experience from the time I attempted to pick up the car. I honestly thought the managers were going to help. Please, please do not under ANY circumstances patronize this horrible rental agency!!! read more

This place is horrible the blonde lady who smiled because she gave my car away so I couldn't pick up my 4 year old daughter and wife at the ohare airport is a jerk. They all are. I literally was right over an hour over because I couldn't find a Uber so then I was stuck at two in the afternoon trying to get a hair with every other car rental place ended up having to pay $200 to get Uber. These people and place is shady. She told its like being late for a doctors appointment. I agree it's worse than a doctors appointment to go in there and it's not like a doctors appointment. It's like a hotel you paid for the room you get it. read more

Worse customer service ever!!!! Beware I believe they are scamming customers. Go over the car inspection with them and make sure you take pics and notations. Don't take their word that they documented damage was on the rental before you drive it off the lot. They'll act like they are too busy and say ok. Well make a notation on the contract......... then when u take it back guess what...... customer beware and be vigilant!!!!! read more

The customer service rep inside is new and very nice. The manager sees that she has a lobby full of guest and refuses to help. Dropping off a car should be a 10 minute process not a wait, especially when you are available to assist. I asked her to help and she stated that I need to wait my turn with an attitude. Literally I asked if you could help your co worker not me. She doesn't want to have to deal with customers. Find a new career this isn't it. Don't know why people with bad attitudes and are ynable to deal with pressure want to be in management or deal with the public. read more

I have rented cars from many many places, here and abroad. This was, by far, my worst rental experience. I had to wait over an hour and 45 minutes for a rental I reserved the week prior. While I was in there, I watched the employees fail to even acknowledge many customers. Finally, I was given a key with no explanation.. I wasn't told which car it was or have a nice day. Nothing. When I did find the car own my own (I asked for help and was ignored), it had a cigarette in it and dog fur covering rhe passenger seat. The radio had grease smudges all over it was well. I was given a coupon and told to take it to the car wash myself because they didn't have time to clean the exterior. They called my phone the day after I took the car, leaving no message, then did not answer despite me calling a couple times throughout the day. When I called the day I wanted to return the car, I was told to hold and no one ever picked up the phone again. When I dropped off the key after hours, the garage the drop off box was in was wide open with no person in sight, as was the drop off box itself. I literally recorded myself dropping them off and the condition the box was in because anyone could have walked up and took the keys. I spent all night worrying someone would, actually. I will never use this location again. I would rather drive an extra distance to go elsewhere read more

I had a very bad experience with my Hertz rental. Prior to my booking, I prepaid online and listed the time of my pickup. Upon arrival, I was told they had no vehicle for me even though I had already paid for the reservation online and was expecting it for that day. The whole encounter with the representative Shelly or Sherry (not sure), seemed like she did not want to bother with me at all. She was rude and dismissive, the complete opposite of how someone in customer service should act. After explaining my plans and prior reservation, she reluctantly tried to find a solution. She came back saying she would be able to upgrade us free of charge. She came back 40 minutes after with a 2019 Versa that was filthy and filled with cat hair. Due to Covid-19 reasons and my partner being allergic to cats, I asked if she could possibly go over it again. She did and we went about our day way behind schedule. Less than 24 hours later the brakes started making an awful sound. Most Hertz locations were closed except for the airport location. We drove an hour in the opposite location of our destination in order to get there. The Hertz representative there told us Shelly had given us a compact car even though we had paid for a midsize vehicle. Luckily we had bought insurance and were able to get a different vehicle to use for the remainder of our trip. I understand that issues arise but it is up to the staff to come up with solutions and act in a gracious manner. I highly doubt the original car we were given was serviced an am thankful we noticed the brakes were faulty. This was my first experience with a rental. After lots of research, my insurance as well as friends recommended Hertz. I can't emphasize how disappointed I was with the manner in which we were treated. I am doubtful that I will use it again because of the representative at the Merriville, IN location. read more