I have been very pleased, since switching over to Hertz.This has been my 3rd or 4th rental with them and there has been absolutely no problems at all. The long lines and waiting is a thing of the past. When i'm on vacation, I am moving on a very limited amount of time, every minute counts and when you receive adequate and above care, you notice the time that has been respectfully preserved for more valid things than standing in a line for hours awaiting for accommodations. Thank you Hertz for being a master at defeating that issue. If you only 3 days on a trip, you dont want to spend 2 of them dealing with travel issues. I love the convenience of no lines, car availability, employee personality and willingness to help. I am so pleased!! Thank you for making my trips easier. Looking forward to future experiences. read more

If I could give no stars I would! I don't know where to begin! The first day that I went to get a rental due to my car being totaled. The first lady with the glasses and the white guy at the desk were rude. When I stated that I had to pick up a car using my insurance company's rate. The guy told the lady with the glasses to use their regular customer rate per day ( I paid out of pocket but I had a referral from my car insurance company). She complied with what he stated. I just needed a car so I didn't protest. The following time I went in to extend. They had nasty attitudes. The last time I went in I wanted to extend however that didn't happen. This other short lady with braids "helped me". I walked in and told her that I wanted to extend my rental. She proceeded to look up the reservation on paper and didn't see it. She then went into the system looking for a new reservation. I don't know why she would think it's a new reservation when I have the KEYS! I mean come on. Long story short she ended up closing out my rental! Hello, I wanted to extend not close out! Unbelievable!! I left and went to another car rental place. I cannot believe that this place is still open! I made the mistake of not looking at the reviews prior to making the reservation. I won't do that again! read more

Booked a box truck rental online only to show up to be told they no longer rent them out. Couldn't give any reasoning or offer any comparable vehicle. Why do you offer something online if you don't have it at that location?? Sounds like false advertising scam of a company to me. read more

By far one of the worst rental car experiences I have ever had to live through. Unfortunately, I had to deal with this specific Hertz location because it was the only one around and they had a contract or something with the insurance company of the person who hit my car. First off, I'm not sure what the point of making a reservation is, if when you get there, they can't even give you the size car that you reserved. Isn't that what a reservation does? Dealing with rental cars is always an inconvenience, but this location makes it an even bigger inconvenience by not having the updated hours posted on their website or google. Even State Farm, whom they have the contract with, has this location listed as being open until 6pm. I found out the hard way that this is apparently not the case, when I arrived to drop off the rental shortly after 5pm to be greeted by a locked door and a raggedy ass paper taped to the door saying they now close at 5. Why would they not share their new hours with anyone? It's just incredibly unprofessional to not give people the courtesy of knowing when they are actually open or closed. On top of that, there is no drop box for keys to be left so I inconvenienced my entire evening to drop this car off and then wasn't even able to do so. The few people I had the "pleasure" of speaking to on the phone, were very rude and unhelpful. If I could give zero stars I would, save yourself the trouble and use any other car rental. THE WORST EDITED TO ADD! Wanted everyone to know what kind of things you can look forward to if you deal with this location. Not only is the staff incredibly unhelpful and rude for no reason at all, but they will find any reason to try and upcharge you. Upon returning the car, the associate said she was going to look at the car, and I wasn't worried knowing I left it clean. She returned to ask me if I want to go vacuum the car to avoid a $250 cleaning fee. I said "For what? Please show me". I'm going to attach the photos so you can see for yourself that the little bit of gravel that gets into the car and a couple pieces of grass apparently warrant a $250 cleaning fee to this Hertz employee. I know that this has less to do with their cleaning standards and everything to do with the fact that I filed a complaint against this specific employee for how I was treated before and I'm sure she heard about it and was upset. I rose hell about it obviously since I was already inconveniencing my day again to leave work to drop off this car after attempting to do so the evening before. I told her I would not be paying a cleaning fee for something that is normal maintenance in between renters and that I also did not have time to go vacuum out the car and detail it on their behalf. I let her know that I've never had to return a rental car SPOTLESS before and when I asked for the guidelines on what warrants the cleaning fee, she couldn't provide one because she said "it's just up to them to decide". The employee ended up bringing out the man in charge of cleaning the cars and at first he said that it was no problem and would take care of it without charging me the absurdly high fee. But the original employee kept pressing him like "are you sure you're good with that" blah blah blah hyping him up so he eventually went back on his word and said I'd have to clean it myself or get the $250 charge. I asked for a brush so I could just sweep the carpet myself, to which I was told they don't have one....how are you in charge of detailing and cleaning the cars without a brush??? So then out of options, I stood in the parking lot and scrubbed the carpets with the shirt of my back until it was clean enough for this royal crew at Hertz Veterans!!! Cleanliness standards higher than the Queen of England herself, which would shock you from the looks of them since they look far from professional or even presentable for that matter. I have never been more frustrated, humiliated, or pissed off in my entire life. I have filed a formal complaint with Hertz corporate, the Better Business Bureau, and State Farm so they know to reevaluate their contract with this location. Absolutely deplorable! read more

See all

If you plan on having a car for an event/weekend or just a general rental don't rent it with Hertz. Very unprofessional staff as well. First time in my life I was told go to another company because we don't have car. Why are you guys allowing overbooking? From all the other reviews I've read avoid Hertz like the plague. I did go down to another company as recommended by Hertz and boy were they willing to help. I was done with in 5 minutes and out. Trust me saving the 10-15 dollars from Hertz is not worth you running around and being frustrated with there bs. Don't trust this company like I did and screw yourselves over! P.S. it was enterprise! read more

They're rude . They don't have any understanding whatsoever. They gave us a car that was still soaking wet from the storm a few days before . read more

Hertz Rent A Car - Wet Floor from Hertz - Car Rental Near Me - Metairie, Louisiana

Not sure why this place has such little starts because I have rented from numerous Hertz, and this one is by far my favorite location to rent from. I do have the President's Circle, but this location always has a great selection and staff has always been great to me. read more

Hertz- always a bait and switch with the locations in New Orleans, and Metairie. You can reserve a great rate for a small electric vehicle on line. But local. Hertz says : we no longer carry those. Won't honor the rate,or the reservation. They will only be able to tell me when I get there what they have and how much it will cost!! I asked a woman 5 times to give me a straight yes/ no answer: if it's on line mistake made by Hertz : will you honor my reservation? Instead she laughs! I think this bait and switch is policy. Awful. read more

2-3 man serviced rental car facility, on Veterans Memorial Blvd near Clearview, this location; spacious & moderately decorated, answered the call. A courtesy vehicle picked me up from the collision center & brought here to pick up a replacement rental, while my vehicle underwent body repairs. Despite my reservation, I was made to wait for a rental, with claims of dirty vehicles as the culprit. Customer service here is fair. read more

See all

I recently had the misfortune of someone backing into my car with a trailer ball on Canal Street. Fortunately no one was injured; however, I knew I was about to experience the inconvenience of not having "my" car. The offender that backed into my car had State Farm insurance, and State Farm uses Hertz as their primary choice for rentals. For those not in the know, Metairie, LA is a large suburban city just west of and bordering New Orleans. I opted to go to the Metairie Hertz location as it's right in the main drag (Veterans Memorial Blvd) and pretty much smack dab in the middle of Metairie. Many thanks to the collision center for dropping me off to pick up a rental car, as this place is so small and set so far back from the boulevard, that I've passed it up for years and never knew it was there. The parking lot for customers is small and can only accommodate 8-10 cars (approximately). There were 4-5 people in line when I arrived and only 2 employees assisting them. Although they were polite and seemingly trying to do the best they could, they were very understaffed and could not keep pace with never ending flow of customers. Another negative on having such a small location is that they had a very small selection of cars; and I mean SMALL. I was fortunate that they had 2 cars left, and I took the better of the 2; which was a 2016 Hyundai Accent with 24,000 miles, lots of scratches and faintly smelled of cigarette smoke. Thank goodness I only had this car for 6 days. My return visit was worse, as there was no parking in the front and I had to double-park the rental car in order to return it. Again, there were several people in line in front of me and the line was not moving quickly. On a positive note, I can honestly say that Hertz Manager Trainee Tyrone Moore was trying to do his best. However, he was training someone else (hopefully hired to help with the wait times) and trying to assist several customers simultaneously. However, his effort could not garner a 3rd star, as I can not honestly say that this place is "A-Ok", as it's not. Hertz, in my opinion should invest in a better (larger) location and consider hiring additional personnel. If I ever need another rental and I opt for Hertz: which is doubtful at this point, I will definitely visit the location at the Louis Armstrong New Orleans International Airport, as they at least have a much larger selection of cars. read more

Hertz Rent A Car - 2016 Hyundai Accent rental - Car Rental Near Me - Metairie, Louisiana

I would give it zero stars if possible. The employee, Precious, is the rudest person I've ever worked with. They gave me a car with a tire pressure issue, but when I called about it she said there was no car to replace it with, she'd call the next day, but of course never did. When I went to return it, she told me there was pet hair in it and she would be charging me $400 unless I got it out. I went to the car wash and handled it for $10. There's a special place in h*ll for a person threatening to do that to someone standing there with her 2 children. Absolutely awful. Don't use them!! read more

Pleasant staff, easy & convenient location, no problems, will go here again, recommend

Always polite and helpful. Great staff. Amazing service. Definitely recommend above all other locations in the area. Trust me I've tried them all. read more

After trying to get a rental from another well-known company and being hung up on twice after calling for 2 days what a breath of fresh air to get my rental from Hertz (metairie Vets location)! The rep did not hang up on me, called me back promptly and was very pleasant when i picked up my rental. She explained everything thoroughly and did not rush me or treat me like just another number waiting in line. I hope they get more employees like her. read more

I read all the horrible reviews before coming here, and expected the worst...but got THE BEST. Hertz was recommended by State Farm while while my vehicle was in a body shop. I got a very nice minivan at discounted State Farm rate while waiting less than an hour for it to be cleaned and ready. Would only give 3-4stars for the cleaning bc I found a used toothpick in the crack of the driver seat, but everything else was clean. Being a covid nurse, they reassured me the vehicle would be cleaned appropriately when I returned it just in case I carrier germs in it after work. Anyways, when renting the vehicle, I noticed it was 2 new employee's first day; so they heard your request for better staffing! I also noticed, it's not the employees fault things take a long time, it appears their computer system is slow or difficult to use. (It took about 30 minutes to return the vehicle.) Overall, very happy with my quality of vehicle and it smelled pretty good as well for the price I paid (2020 Pacifica). read more

See all

I'm actually surprised when I read all the negative reviews here. Maybe management changed or otherwise they responded to feedback. I chose this location because it had the best rate. When I arrived, there was only 1 person ahead of me and I was helped quickly. The process of getting my car was efficient. They took photos of the existing defects and emailed it in a pdf to me. When I returned the car, the process was similarly expedient. I was asked to fill out a customer satisfaction survey, and it seemed to me that the staff really cared about improving their service. They also paid for me to take a Lyft to downtown New Orleans, which was a bonus. Precious was the staff member who helped me and was very helpful, but all the other staff members I saw were professional, including the ones who got the car ready, received and inspected the car upon return, ordered the Lyft. As customers arrived they were greeted, and staff gave updates to those who were sitting waiting. I witnessed one staff member on the phone with an obviously very angry customer and she handled the call politely. I didn't have a problem with long wait times, but it may be because I always arrived first thing in the morning when they opened. If I needed to rent again I would use this place. read more

Just don't. Just take my advice and use anyplace but them. They are super rude at this location and act like your presence is a bother. They do nothing to help you or accommodate anything for you. I Personally Tried to use them when my daughters car was in the shop a few months ago and wound up walking out and going to Avis instead. I had to use them when my insurance picked them after my car was run off the road and needed a rental for 20+ days and they were horrible. Switching to enterprise. read more

TERRIBLE!!! Understaffed. Non-apologetic. They NEVER answer the phone. They move SLOW as molasses. Don't acknowledge anyone in line. Don't care that they told you, "your car is ready" and then make you wait for hours saying "it should be ready soon..." So disrespectful - the owners should be embarrassed - will NEVER come back and tell everyone I know to stay clear of this location! read more

As a Travel professional I pride myself on finding things that are difficult to locate. But, for some reason, this hertz store was truly difficult. 1. it's set back off the road between two other buildings. 2. it has no good signage from the street. And it has very, I mean very little parking in front or back. If I had a hard time finding it, so would my travel customers. So, I do hope they find a way to fix this issue. The staff seems overwhelmed and under pressure. That said, they truly helped me out with my Agent perks on my auto rental. Because of the mixup and the problems finding the place, they also discounted my rental a bit more. Overall, they made every attempt to accommodate me and set my mind at ease. Upon the return, two days later, there was even less staff, as it was the weekend, and I felt bad for the people trying to handle the customers. I like the help they gave me and I felt that they were understaffed. I do hope that they can get better management help and maybe a few extra people to assist them. They do have issues not answering their phone, and I was told the line shares with the fax number. That should change and these people deserve more lines and time and people to answer when a distressed customer calls, for one reason or another, possibly unable to find the location. Wish them all the best and that things do improve. read more

Wow! I came on Yelp to tell my story thinking it was unique. After looking at their reviews, I've discovered that I've just encountered a very systemic problem with this company. Like most other reviewers, I was involved in a not-at-fault accident. State Farm suggested I go with Hertz. Since this was a centrally located facility close by the body shop, I made a reservation for a weekly car rental. I reserved a mid-size SUV and was quite happy with the online registration reservation process. However, everything changed once I called to confirm the reservation. My friend was stuck in traffic picking me up, so I called to let them know we were running late. The guy who answered the phone assured me that won't be a problem and to come right on in. By the time we got to the tiny location, the line was out the door. We finally make it to the front of the line an hour later- only to be told they don't have any suvs and haven't all week. I said that other locations were able to mark off which cars they left during the reservation process so you're not wasting your time. I asked for a comparable vehicle since I need a bigger car for work. They said I would have to pay more since I only reserved the rate. So I asked if he could call other locations to see if they had what I wanted. He said they can't do that for me. This goes on for several minutes more where I'm trying to work with them to find a solution. But they were not budging. They kept on blaming corporate office for overbooking vehicles that they might not have in the lot. I said it is not the corporate office that is currently refusing to call other locations to assist me. It's also not corporate office to only have one SUV and to tell people to just continue to check back in the hopes that the said SUV would be returned. When I asked what was the return date for that vehicle, once again he was unable to help me. Needless to say I had to get out of there before I entered into a screaming match with them. read more

I wish I could put no stars. I had a reservation for an SUV. I called 3 times to make sure one was going to be available, each time I was told yes. Of course when I get there, all they have is compact cars which will NOT work for what I need. There is no customer service here at all! This place needs to be shut down!!!! read more

Worst rental experience I've had. Be careful renting a car from this location. Cars are not well taken care of and representatives are not professional. You will have a better experience with Enterprise. Make sure to look at your car carefully before you accept it. If the car is not in good shape do not accept. Would give 0 stars if it were an option. read more

I'm usually a fan of Hertz and I still am, it's just that the Metairie branch was not a great experience. I could understand if they were busy or were short staffed, but neither was the case. It took me over an hour to pick up a car that was already reserved for me, and I called ahead to see when it would be ready and was told at 9am that it was ready. I got there at 1:30pm and I didn't drive off until 3:00pm!!!! They did give me a voucher for a free rental because of my troubles and for the long wait so that was good. read more

Context: it is the Monday after Thanksgiving weekend so perhaps all car rental places are in the same boat. We haven't gotten the car yet so can't comment on the car itself but we've been here an hour and still don't have the vehicle. They are really slow, staff aren't apologizing or offering explanations and they wanted to charge extra fees for additional driver which we've never had at any other company, so only one of us can drive on our vacation. Due to the long wait I insisted they add the extra driver for no fee and they did but never once apologized. We're from out of state and had great service in downtown NOLA but this place is downgrading our experience of Louisiana. read more

This is one of the best Hertz locations I've rented from ever. That may be because I usually deal with airport locations that are either too busy to have exceptional customer service or just provide the satisfactory, normal rental experience. The Hertz on Veterans in Metairie is a good quality local rental location with very good customer service. On many occasions the guys who work here have gone above and beyond to help me with my rental, which was a bit complicated because I had to deal with an offsite multi-month department. However, they always offered to help clear things up, email/fax me documentation, and followed up when they said they would. As a tip, if you're in town for a longer period of time, and your timing is a bit flexible, I would even recommend spending the $25 cab fare into Metairie from the airport (MSY) to rent a car from here instead. For the $50 in round trip cab fare, you'll probably save even more than that on airport fees and taxes if you have a longer rental. Sometimes the hassle isn't worth it, but sometimes it is. read more

The worst service. We've reserved a vehicle 3 times here and they screw it up every time somehow. The manager acts like he has disdain for his customers. I told myself I'd never come back here but I did anyway - because the good location I found at the Holiday Inn on Causeway is closed :( and I regretted it again. THE WORST! read more

WATCH OUT! Total bait and switch. Was texted with my stall number (I am a gold member) but it said I could also choose from the gold collection, no extra charge. I went into the office to ask for details. was told I could choose any car in a specific area. I saw a corvette with the top and windows down. I asked "even this one? No extra fee?" She said yes. Imagine my surprise when I returned the vehicle with an additional $600 fee! I called to complain and the person on the phone insisted that there was a window cling stating the fee. THERE WAS NO CLING! Even if there was, the windows were down. You would think ASKING and being TOLD no extra fee would mean "NO EXTRA FEE". This was the definition of bait and switch, and as a gold member I expected to be treated better. After 10 years as a loyal gold member, I will never rent from Hertz again. read more

Everything from the past review holds true. I voiced my disappointment with the company via Twitter and after sharing the details, a customer service rep told us to take 40.00 off of our rental. I appreciated this, but it only took me speaking out on social media for them to make the offer. No one offered to give us a discount at the Metairie store, at the airport (where we otherwise had pleasant and helpful service), or during the near 2 hours we spent on the phone trying to talk to a rep. I guess Hertz only cares about making people happy when those people are airing their grievances publicly. I appreciated the discount, but they can't "buy" a better review. read more

In the past year I've been using this location, I have never had a bad "customer experience." Maybe a bad vehicle experience but what Hertz lack in getting a nice clean car, the staff here makes up for it. (Jerrica, Precious, Troy) I've seen staff (Troy) handle a very unruly and disrespectful customer with respect and kindness. I've witnessed him go beyond the call of duty for customers. I especially would like to recognize the absolute UNMATCHED superb customer service from staff Jerrica Alexander. I thought she was management how professional and on task she handled not only my rental but the entire waiting area of customers. She's always going far and beyond for customers. She kept communication with everyone to make sure we all knew we were not forgotten and the status of our rental. She was speedy and most importantly professional and accommodating. Even when you may not have a car ready or the lack of staff to help out, it is this kind of customer service from staff like Jerrica that will make me for sure keep using this location regardless. read more

This review is for one employee, Jordan. Jordan helped us yesterday and was AMAZING. He helped us switch out cars after we received a car that was just a little too big for my elderly boss. Sweet Jordan took my multiple phone calls and was so nice and professional. We really appreciated his help. This guy needs a raise ;) !!! read more

I just had a ridiculous experience at this location. Their system does not work and it's probably costing them money as well as mine and my time. I reserved and paid for a rental car ahead of time. I knew I would have to call them to ask for a ride and they'd send a Lyft. I knew a $200 deposit was required. What I didn't know was that a credit card is required instead of a debit card. The same card I used to pay for the car was not acceptable. I tried another debit card which of course didn't work. I finally offered to get the cash at an ATM and asked for a ride. The guy who seemed new ordered another Lyft. The driver brought me to an ATM where I took out the $200. Upon returning to Hertz, after waiting for another customer and repeating the information process, the same guy told me they don't take cash. Since I was trying to get to work, I was not happy. I also had to explain to him what had just happened. He wanted me to try my cards again. Then he got a supervisor who couldn't help. I had to ask for a refund, which after I called and waited will take up to 10 business days, get another Lyft back to my house so I could get a Lyft to work downtown, and now have no car. The woman who hit my car already paid me for the rental car covering 3 of the 5 days it will be in the shop. No apologies from my Hertz guy, just heard about his lunch plans and watched another employee eat. Meanwhile, I was losing money not being at work. Writing for others and hoping for changes. I'm a AAA member and was a Hertz member. Fun fact: Refund was finally processed 9 days and 3 calls later - still not back in my account. read more

So far my experience is 2 star worthy and I am being generous with that and have yet to turn in the car so it may change hopefully for the better,but doubtful. I use State Farm insurance and Hertz is their rental of choice because of the prices. I have had a good experience here several years ago so figured this would be the same, and I guess I was wrong! The first thing I received a message from Hertz saying that they had my reservation, let me repeat that one RESERVATION, and to call back to set up when to come in. After 15 calls of being hung up after then second ring, Joshua, answered the phone. I know we speak Ebonics here but being in customer service you should be able to fake it til ya make it, and be clear and well spoken on the phone. He proceeds to tell me that there isn't a car available for me, even though I have a reservation. I then ask when will one be available and he said "dunno call back latera and see."See what?! He then hangs up. Try calling back 6 more times and he finally answers again and tells me, "we don't have no cars we waiting for some of dem to come in but people got to bring dem back". I said I needed a car could I call another location. He said," yea but they ain't no cars either". He told me to just keep trying. What!? How about y'all call me! No! So I called all day and nothing! If I got through I got a "nope no cars". The next am same story all day. So I called the next am, keep in mind my car went in shop Saturday and it's now Wednesday, this time a Brian answered the phone. He spoke clearer on the phone but not with much enthusiasm, but who is at work right? He tells me the same thing I heard before no cars no idea when they will get some in call throughout the day. I tried every hour 5-6 calls usually not getting through but once every other hour or so. Finally at 1pm I called and he said we have a car but you have to come now! Again What?! I said I couldn't find a ride that very second so they sent a LYft driver to pick me up. I was there within 30 mins. I walk in and was greeted by another guest waiting, she said hello. I walked up to the counter and stated I was here for the car etc etc and the gentleman says sorry I don't have any available right now. I lost my Sh$t! Not really but boy was I aggravated.I said I just spoke to Brian, which was the one I happened to be speaking to right then and he sent a Lyft to come get me to get a car that was here. He says well we don't have the size you need. Basically I fussed and he said we are going to give you the larger suv for the same price though. Why didn't you say that to start? My thought is if I didn't complain and said ok oh well then I would still be without a car. So I leave running late to get kids now from school, plus we had a out of town football game to attend by430, so I turn the corner and the low tire pressure light comes on. By two intersections away tire is completely flat. A stranger helped put on the spare tire. Sorry this is long winded. Running late to get kids I continued to go get them, the entire time calling Hertz to be disconnected after the second ring. Several times a fax machine picked up too. I had no choice but to deal with It this am. I call Brian and right away he asked what did I run over? Nothing! He says ok bring it in. I walk in and he is staring at me as I walk up to the counter, no hello, no I am sorry that it happened, nothing! Finally I say I called and spoke to you about the tire, he says oh yea where is it now, we walk out to car and as I'm lifting hatch he says again you must have rolled over something. I politely said no check it out. No nails no screws just an old tire worn out. He tells me okay well I don't have a car to put you in so I will have to put you in a cargo van. A mini van?! He said no a cargo one. I said how big is that? I said this SUV is okay but nothing bigger than that. He says it's small. Not! It was a regular larger size van. Two seats in front and nothing in back. You heard me! I said where are my kids suppose to sit? He said well keep it til you get off work and we can see about another car later. That's if they had something! I said I don't get off until 11pm he says ok bring then in the morning. Again I say where are my kids going to sit? He said at 11pm? I said no I have to drive them to school in am. I then had to suggest getting the tire changed myself. He asked his manager and he said yes tell her to take it across street to NTB and get it changed. He said shouldn't take long. I bring car there and they tell me that they short handed and it would be a couple hours or bring it back in am and it should take an hour or twos. So now I have to bring it in the am after I drop my kids off to have it changed. Another day wasted! So I'm riding on a donut until tomorrow morning. Pray for my safety that it last! Wish me luck! Future post to come read more

I have experienced the upmost care and kindness from this location by staff member Jordahn. He went beyond the call of duty with servicing my reservation quickly and with ease. I especially would like to recognize his excellent customer service relationship with it being professional and yet so caring. You hardly ever get this kind of service at Any other location. Trust me I've tried. Even though the car interior wasn't up to par, his caring demeanor made up for it. I will definitely be returning to this location just solely for the customer service I received. read more

We rented a car here on this trip though we usually rent from the airport. They reimbursed us for the ride to and from MSY on Lyft and they were pleasant and efficient. We did have to wait for the car while it was being washed-but not long and they served us bottled water while we waited! Ask for Precious- she was delightful! The deal that we had could not be beat. We are fans!!! read more

Always had good service at this location. I have rented weekly for over a year through my business and never had any real problems. Occasionally wait times are longer than other times, but not really a big deal. They will work with you and make adjustments as needed. read more

Below is an email I sent my girlfriend last October 12 regarding my experience at this abysmally pathetic excuse for a Hertz outlet. When I got home I followed up with a blistering letter to Hertz, though I did praise one of the agents who finally helped me out. And yes, I have substantially cleaned up the original language for this. (Break) What a fiasco getting the rental car. I showed up an hour and half early, thinking I'd get out of Metarie Hertz early and get busy with my to-do list that had at least 20 names on it. I walk in and the guy at the counter says, "We have no cars. We won't have any for at least two hours." Huh? But I pre-paid for it. You already have my money! "Sorry, we just don't have anything." So I'm sitting in my friend's van (she has to get to work), I get on the phone and start calling around. I check the airport location. Nada; the Convention Center office I usually rent from, the various 800 numbers for AAA and Hertz. Zip. Nothing. I mean NOTHING. AAA's "Amazing" Customer Service, through which I booked the car, says, "Oh, you'll have to take that up with Hertz." (Last time I bother with AAA.) Every Hertz person I speak to on the phone (six??) has a Philippine accent. The latest rep says they've got a car in Gonzalez. I explain to her there's a problem with someone in the Philippines trying to send me to Gonzalez...IT'S 50 MILES AWAY! I ask,"If I have to go to another rental outfit because you can't honor this binding contract, will you pay the difference?" No. She offers to refund my money. I'm not going for it. She says, "Sorry, we're all sold out," and I reply,"I know. I'M the guy who helped you sell out. I pre-paid for the car! How can you take my money and not have the car?" It's literally turning into the Seinfeld bit right before my eyes. https://www.youtube.com/watch?v=4T2GmGSNvaM I try Enterprise and they can get me a car, so we run down there to lock it in. But I've still got to go back to the Metarie Hertz to get the manager's name. In the process I ask why Hertz didn't have more cars available. One of the answers I received was, "Too close to the end of the year. They're not going to buy more cars now." Essentially, the company's too cheap to cover its customers. Earlier, I'd been the only customer in the place. When I returned there were several other couples, all of whom were getting the same story. I heard one of the employees say,"We're trying to get some cars here from Houma." Yep, also 50 miles away. Just as I'm about to walk out the door one of the guys goes, "Wait! Did you want a compact? Somebody just brought one in! Can you wait while we clean it?" Heck, yeah, I'll take it! At last my friend finally got to go to work, two hours late. In the spirit of balancing the carma (heh)... There was a couple from Dallas who were getting stiffed, too. They wanted to go back to the airport to see if anyone there had a car. They asked if Hertz had a shuttle back. "Nope, sorry." Sorry??? I can't recall a Hertz that didn't have shuttle service to an airport just several miles away. That was too much for me. I loaded the couple into MY car, baggage and all in that tiny squeezebox, and took them to the airport. They were grateful and surprised. I said,"It's just what I do." :) Eh, what the hell. It was a nice day. But I wholeheartedly concur with Sandi's previous post. Hertz should be ashamed. They give their employees nothing to work with, throw them under the bus and expect them to make excuses and take abuse for the failure of corporate bigwigs and bean counters. I'm done with these clowns. read more

Do not go here! Made a reservation for a compact vehicle days in advanced and they only had a Chevy Suburban left for me. Also waited about 30 min for them to assist me. read more

Rental cars have been scarce during the pandemic but this location took care of me even when i had to change my reservation. I didn't have a long wait and a gentleman named Ty helped me at the counter dropping off and picking up. Clean car as well. read more

For someone who has never rented a car before, these people were not helpful. Nothing was explained to me. I had to wait for 30 minutes just to even be approached by a representative. It was a circus in the building with quit a few other disgruntled customers. One lady was there for 3 hours. Ridiculous!! The computers were down and I had to have my contract filled out via manual written contract. I also had to hop from desk to desk to representative to representative. The car sounds terrible and has tons of damage to the rim and tire. It was raining when I picked up the car and the inspector did not thoroughly inspect the vehicle. Come to find out the tail light is also burned out. Trying to get in touch with someone is a nightmare also. I had to wait on hold for almost 30 minutes just to speak to someone. Obviously they need more workers. The manager was not pleasant with me. I was upset about damage on the car that I did not do and he was laughing it off, pretty much telling me I am screwed and I am held responsible. DO NOT USE HERTZ!!! GO TO ENTERPRISE!! read more

Booked a small SUV, SPECIFICALLY for our Family Vacation. when we got there, after waiting for 30 mins, I was offered a Hyundai Sonota ... and told that was the only car they had. Basically the guy at the counter told me, the online reservation was just to secure the "price" not the actual vehicle. Well what is the point of picking out a vehicle and reserving it?? Will never use HERTZ again. read more