I have been very pleased, since switching over to Hertz.This has been my 3rd or 4th rental with…read morethem and there has been absolutely no problems at all. The long lines and waiting is a thing of the past. When i'm on vacation, I am moving on a very limited amount of time, every minute counts and when you receive adequate and above care, you notice the time that has been respectfully preserved for more valid things than standing in a line for hours awaiting for accommodations. Thank you Hertz for being a master at defeating that issue. If you only 3 days on a trip, you dont want to spend 2 of them dealing with travel issues. I love the convenience of no lines, car availability, employee personality and willingness to help. I am so pleased!! Thank you for making my trips easier. Looking forward to future experiences.

If I could give no stars I would! I don't know where to begin! The first day that I went to get a…read morerental due to my car being totaled. The first lady with the glasses and the white guy at the desk were rude. When I stated that I had to pick up a car using my insurance company's rate. The guy told the lady with the glasses to use their regular customer rate per day ( I paid out of pocket but I had a referral from my car insurance company). She complied with what he stated. I just needed a car so I didn't protest. The following time I went in to extend. They had nasty attitudes. The last time I went in I wanted to extend however that didn't happen. This other short lady with braids "helped me". I walked in and told her that I wanted to extend my rental. She proceeded to look up the reservation on paper and didn't see it. She then went into the system looking for a new reservation. I don't know why she would think it's a new reservation when I have the KEYS! I mean come on. Long story short she ended up closing out my rental! Hello, I wanted to extend not close out! Unbelievable!! I left and went to another car rental place. I cannot believe that this place is still open! I made the mistake of not looking at the reviews prior to making the reservation. I won't do that again!

Dave and Laura at Nifty Car Rental, New Orleans (affoliated with Priceless). And their team, were…read morefriendly and efficient. Laura explained the contract in a very understandable way. Car was pretty, in excellent condition, drove smooth. Great gas mileage (38.8 mpg). I will definitely return to use their services in the future.

I rented with Nifty Car Rental and the experience was AMAZING! From the moment I landed I received…read morea text with instructions on what to do and how to retrieve my vehicle. Unlike the larger rental car companies, communication was SPECTACULAR and I was able to speak with a live human to answer questions when needed, and they helped me extend my rental car as needed. Any time I come to NOLA I will be renting with Nifty!

I needed a car for everyday life. I found out you can Uber and get a rental car thru them (Avis)…read more It's a win-win. You get a car all week and make extra $$$. You're blessed if you actually get one bc they go fast! Brandon helped me and got me put into a car that day with no issues. He's very good at his job and I recommend go and see him if you want to rent a car thru Avis for Uber.

made a reservation on the 15th. Confirm that my vehicle would be there a three row SUV for a trip…read morefor six people get to your office at 9 o'clock the next day make me wait. A half hour telling me the vehicle is being ready then come back and tell me they have no vehicle for me. The manager comes out and tells me that she's not honoring reservations made in the last 24 hours. Also very rude to me. Didn't seem to care about my problem. I had six people and six bags waiting on me to get on the road and she really didn't give a crap not how you operate a business. She claims they do this all the time by overbooking well you won't book me anymore that's for damn sure I had to scramble to try and find something and had a cramp in a vehicle with all the people in luggage.

During my recently concluded trip to Baton Rouge, I rented a car from Enterprise out of MSY. The…read moreVan drivers and the folks at the lot were great and it was easily another 4 Star experience. However, I'm docking Enterprise a Star and involving things that are out of their direct control. My issue starts with the New Orleans Airport (MSY) that makes you walk all the way down to the rental car booth, then double back and across the road to the Transportation Center, and then expects you to figure out that the Shuttle Van is outside and further back. Who designed this maze? Then there's the "Soak the Visitors" pricing and the partial lack of transparency on whose hand is out collecting their "fee". As evidence, here's my rental car bill for your approval: Base Rental - $132.00 (A reasonable $33/Day) Customer Facility Charge - $24.80 AP Concession Fee Recovery - $14.67 Excise Tax - $5.14 Unknown Tax I (6.75%) - $11.57 Unknown Tax II (4.0%) - $6.86 TOTAL - $195.04 (or a 48% Tax on the Base Rental Cost) When I return (and regardless of whether it's Enterprise, Avis, etc.), it will be the same old sleeve job all over again. And just because Houston and other cities do the same thing doesn't make it right.

Enterprise is trash, came here to rent a vehicle and wouldn't accept my credit union debit card to…read moreput down a $50 deposit

I cannot recommend this company any more highly. From reservations to drop-off, this is hands down…read morethe best option when traveling to New Orleans. Chose this local, family owned business, for the reasonable rates, clean cars, and best customer service. James has gained a customer for life.

After having so many bad experiences lately with the bigger car rental companies, it was such a…read morepleasure to rent a car from James. He was always in easy contact via text, dropped off and picked up the car for me at my hotel, and allowed me to make changes easily. Just an incredibly nice guy who cares about his customers and provides exceptional service. This is the only place I'll rent from in NOLA in the future. Thank you, James!

Customer service is horrible. They told me 15 mins the car will be ready, I waited for 1 hour and…read moreit's still not ready, and start saying my reservation is not in the system, which I called the day before to reserve the car. Horrible service, I do not recommend this place. Waited more than an hour for the rental car and they gave me a car with half tank of gas

I rented a truck from this location recently. The facility was easy to locate and when I walked in…read moreI was immediately greeted by the staff. These guys were awesome!!! In today's world when so much is automated and people aren't always the nicest this made my experience so cool. I will definitely use this location again and I highly recommend them. Professional services and the guys have fun working makes a big difference in the customer experience. Thanks again!!!!

Service here is terrible but we needed a car for a day don't think I will be returning to this…read moreplace only came here cause it was close to the airport

Do not rent from this company. We were in New Orleans in…read moreMarch for a wedding and had a very short trip, which made the problems with this rental even more frustrating. The day after we arrived, we picked up the rental car. We drove only 0.9 miles back to our hotel, parked the car, and went inside to grab our things before heading to the venue. When we came back out and started to leave, we backed the car out of the parking space and immediately heard a dragging noise. I stopped the car right away and got out to inspect it. The entire front-right section of the bumper was hanging off. I immediately called NOLA Rental and spoke with someone I believe was named Devon. I took photos and sent them to him, explaining that their car had literally fallen apart after less than a mile of driving. He told me to bring the vehicle back and that they would provide another car. When I arrived, Devon was already prepared to switch us into another vehicle. My two grown sons had followed me from the hotel and were outside inspecting the damaged car while I was inside. Devon came outside with me to look at the vehicle, and all four of us clearly saw that several zip ties were holding the bumper together. We also observed that the front bolts underneath the bumper were completely missing. I made the mistake of not taking more photos at that moment because we were standing there with their own employee, all looking at the obvious pre-existing damage. I believed that would be sufficient. A couple of weeks later, I noticed that NOLA Rental attempted to charge my bank card twice on the same day--once for $300 and again for $250. I immediately called and spoke with who I believe was Devon. I explained who I was and asked what was going on. One additional detail that raised concerns for me: during that call, he seemed confused and initially thought I was someone else. He kept referring to an incident involving a vehicle that had allegedly been parked at the airport and had hit a post. I had to repeatedly explain who I was and which rental I was calling about. Whether it was simple confusion or something else, it did not inspire confidence. After I explained the situation, he told me he did not know why his manager had attempted the charges and said he would have her call me back. The next day, they filed a claim with my insurance company. That claim is currently under investigation. Since then, they have attempted two more charges to my card. I have called numerous times, and every time I am told someone will call me back. No one has ever returned my calls. As if that wasn't enough, the replacement vehicle they gave us had a passenger-side seatbelt that was folded and jammed inside the buckle assembly, making that seatbelt completely unusable. If you absolutely must rent from this company, take photos and videos of every inch of the vehicle before leaving the lot. Document the exterior, interior, wheels, bumpers, and undercarriage. The rental contract stated there was no damage to the front of the vehicle. However, I later found photos in a review from 2024 that appear to show previous damage to the same area of the front bumper. I am grateful that the wedding itself was beautiful because dealing with this company was an incredibly ugly experience. Months later, it is still not resolved, and I am still dealing with the insurance claim and unauthorized charge attempts. Based on my experience, I would strongly recommend renting elsewhere. One additional detail that raised concerns for me: when I first called after noticing the attempted charges on my card, the employee I spoke with seemed confused and initially thought I was someone else. He kept referring to an incident involving a vehicle that had allegedly been parked at the airport and had hit a post. I had to repeatedly explain who I was and which rental I was calling about. Given that confusion, it left me wondering how many damage claims and disputes they may have been dealing with involving this vehicle or other rentals. I can't say for certain what happened in those other situations, but the conversation did not inspire confidence.

The collection/return process and vehicle itself were fine but after collection, and no longer in a…read moreposition to return/exchange the car, we discovered all wheels were extremely unbalanced. The constant shaking that occurred at 50+ mph was terrible, so bad you felt it throughout your entire body which eventually caused muscular-skeletal pains that lasted a long time. We didn't get to mention this at drop-off, because we had a plane to catch and the process didn't allow for that. But we will be following up with them, so this issue is taken care of asap.

Trucks are unsafe!!!! I rented a truck in Albuquerque for a drive to New Orleans. Lucky we made it,…read morebrakes were shot and the overall condition of our rental was deplorable. I would never recommend this company.

I cannot say enough great things about Dave at Enterprise Rent-A-Car. After a very frustrating…read moreexperience with a competing rental agency that failed to meet expectations, Dave stepped in and completely turned our situation around. From the moment we arrived, he was beyond helpful and genuinely compassionate. He listened, was understanding, and went above and beyond to make sure we were taken care of. His professionalism, kindness, and willingness to assist far exceeded anything we could have hoped for. Dave truly was the blessing we needed that day. Because of his exceptional service, I am now a lifelong customer of Enterprise Rent-A-Car. The company should be incredibly proud to have an employee like Dave representing their brand. Thank you, Dave, for setting the standard for what customer service should be.

Long-time ERAC customer here:…read more BLUF: DO NOT rent a car from this company! I rented a small SUV well in advance on 19 Mar 2026 for 6 days and turned it in on March 25th, 2026, approximately 2 hours early due to the TSA shut down. No one was there when I picked up the car, to do an inspection or walk through. I was just told by another National RAC employees to pick "whatever" and drive off. Not cool. When I returned, I was met by another rude, AA woman who did not look at the car, treat me like a valued customer, nor thank me for my patronage to ERAC. I completed a phone text survey and asked to speak to a manager, which never happened. No military or disabled veteran discounts ever offered, just fleece us for every last dollar. They charged me $8.96 for fueling costs, even though I tuned the car in with a full tank. I understand sales taxes, but unreasonable service charges and fees for crappy, non-existent customer service came out to an additional $102.20. What a rip off! Not happy with Enterprise Rent a Car. Ryan J. Millay Miramar, FL