I rented a car at the airport in Miami and I wanted to return it in Coral Gables. I thought it would be a simple matter of showing up there, giving them the keys and that was the end of it. The two employees there said I had to call an 800 number and change the reservation.. I called the 800 number and it is next to impossible to get a human being on the phone. It is layer after layer of automated answering and pressing this and pressing that it is absolutely maddening. Finally, the employees saw me melting and frustration and they decided to try themselves. They too took about 10 minutes but we're finally able to get a representative on the phone. This young lady was likely an Indonesia or the Philippines or someplace like that. She was absolutely clueless and she wanted to transfer me to somebody else at which point I just hung up the phone and left. I will never spend another dollar at Hertz again the rest of my life and I will encourage others to do the same. It is absolutely the worst customer service experience I've ever had in my life with any business. read more

Horrible customer service and we have a business account making them money they don't ever answer the phones or get back to you especially if it's anywhere near closing read more

Trash service. Got here at 4:40 pm to pick up a rental and they were closed. My pick up at was at 5pm (on the receipt). I called their customer service and the woman told me I had to be at hertz at 4:30pm. This is so unprofessional. It's Fourth of July weekend and the workers decided to close early. Wtf I booked this car for a work gig and now I have to figure this out last minute. This is incredibly stressful and so unprofessional. On Yelp it says they close at 6pm. Whoever is running this business needs to be fired. So many things wrong save yourself the hassle they won't help you. read more

Hertz Rent A Car - Car Rental Near Me - Miami, Florida

HORRIBLE!!! Dirty office, dirty cars and bad service!!! Just awful.. was better when CINDI MALONE was the manager...

My experience in general was terrible; 4 days into my rental the car malfunctioned (Christmas Eve) while this is not Hertz or my fault the management of the situation was completely unprofessional; I was sent to another Hertz office instructed by the associate that helped me through the problem, when I got there the manager at the airport location, without even asking why I was there immediately started yelling that "They had no cars available" over and over; this after I was told my car was "waiting for me" it wasn't until he essentially kicked me out and my car again didn't start that with no option left He gave me a smaller vehicle which was "the only thing" available (According to him) and then proceeded throw the keys along with the new contract and did not even bother to point me where the vehicle was; with it being Christmas Eve I was not about to lose anymore of my day on this matter so I let it be and went through with the rest of my contact with the leftover vehicle. Sadly after presenting my case to the manager at the origin office (Coral Gables) He was completely unfazed by it (Probably such behavior is the norm with this company). All these said, I still was charged $12 over contract price because by mistake was it closed as if my drop off location was Ft Lauderdale; so in the end I drove a car bellow what I paid for, was treated like garbage on Christmas Eve and still was wrongfully charged a change fee that while small it just piles on top of the terrible service. I did reach out online to HERTZ customer service on the day of the inconvenience and to this day I only got their confirmation of case received to my email and nothing else, meaning corporate doesn't care either. My status within Hertz is President Circle their highest which apparently means absolutely nothing and is no more than another marketing scheme. read more

I had a great experience. I waited the normal time. The car was a new SUV Santa Fe with 3000 miles. They sent me a lift to pick me up and same way when I dropped off the rental. read more

Hertz Rent A Car - Car - Car Rental Near Me - Miami, Florida

wasted several hours. First ubering to this place just to find out that the car I reserved is not here, employee lying. When you make a reservation online, they don't actually have the cars you reserved. They will try to give you a worse car for the same rate. And there is no way to call the location ahead of time to find out what they have. read more

REALLY wish I would have read these reviews beforehand... The 2 stars are simply for the employees who, although very obviously lazy, were nice & the low price couldn't be beat... Other than that, I have NEVER had such a bad experience with a car rental EVER. My boyfriend was in town with some friends so we decided to rent a car to be able to fit everyone in. Our pick-up appointment was for 11am & we arrived at 10:50, the only clients here. At first, the attendant (again, pleasant enough) acted like he had never heard of us... Then when he DID "find" our reservation, he walked us out to the dirtiest car I had ever seen. "Uh, ummmmmm, we still need to wash it", he said. Clearly... we stood around and waited for the car wash to begin. 10 min later, we're still standing in the hot sun & the guy is nowhere to be found... One guy is on the phone, the other guy keeps popping in & out or a back office, & "our" guy finally reappears after 15 min with a vac. Mind you, I had TOLD them the moment we arrived that we had brunch reservations & were in a hurry... this went in one ear & out the other because the could not have been any slower if they tried. It was almost comical (but not really because we were starving). I had to push back our reservation not once but twice because they took SO long to clean the car. I don't know about you, but if you have someone picking up a car at 11, wouldn't it occur to you to start cleaning it BEFORE they arrive?!? I was sooooo annoyed. Will definitely NEVER be back to this spot but I hope they get their shit together because their "service" is appalling... read more

Typical Miami style hustle. Made a timely reservation but of course when you get there "sorry there's a glitch in the system, the only cars we have are these way more expensive ones..." They wouldn't even check other locations as a courtesy. Totally unprofessional. Also, this is a dangerous location. Next to a car repair shop with tow trucks in and out. Almost got hit by a car walking in. Will NEVER look at Hertz again. read more

ZERO STARS! Be careful with this Hertz location! Terrible customer service and dirty cars. I've been a Hertz member for over 15 years so I'm generally aware of additional charges for gas, insurance etc. In this latest rental, I asked them to add an additional driver for my daughter. As a 5-star member, I was under the assumption that the benefit was included since the printed contract had no additional charge and the staff didn't mention anything. After returning the car, a receipt was sent via email with an additional $54 charge. After calling Hertz customer service, we were told that a note was going to be added to my account so Hertz staff would disclose additional charges in advance for future rentals but no refund was approved. This is ridiculous. Any additional charges should always be communicated upfront and not come as a surprise after the car is returned. Hopefully, this is just a matter of unexperienced staff and not a well thought out strategy to increase profits. Separately, the car given to us was not cleaned prior to our pickup. ZERO Stars!!! read more

If I can give zero stars I would Do not rent from here . Not following covid guidelines Cars are not sanitized After returning car received a cleaning fee when car was returned cleaner then picked up Spoke to a Cindy and she said no problem on returning the car while nobody was there . Have video showing the car was returned cleaned . Will never rent form hertz again. read more

Never use Hertz. The practices they use to extort more money from their customers is sickening. We were persuaded to pay for the gas prior to use even though we told the agent that we would not even use a half a tank but he said the gas was cheaper that way and they would REFUND what we didn't use. When he saw I was skeptical he wrote his name down on the pamphlet to say he promised. GUESS WHAT. We paid $57 for the $15 of gas we used and were returned NOTHING. He totally LIED. And customer service returns very so sorry answers never addressing the lies of their company. Do yourself a favor and look elsewhere for a rental. If I could give zero stars I would. read more

Absolutely horrible, I would recommend avoiding this location at all costs!! Money was taken and never given back although I was informed it was. It has been weeks and still the money has not been received, in addition the staff is no help all they do is provide a #. read more

THIEVES!!!!!!!!!!!!!!! I'm from NYC and I came to rent a car in Miami on August 12th around 2PM The woman asked me if I wanted to pre pay gas. I said NO. We were returning the car the next morning at 5 AM to catch our flight at FLL. I'm from the Bronx and I have my own car so I'm not familiar with renting. SHE DID NOT EXPLAIN TO US THAT THEY WOULD CHARGE 34.75 FOR 3 gallons of gas. WTF??!!!!! She NEVER told us we had to return the car at full tank. had I known that I would've EASILY went to the gas station and paid 10 bucks at MOST for 3 gallons. 34 freakin 75??? For a freakin compact Nissan.???? WHAT???? I have a brand new Honda that costs me 25 bucks to fill up here in NYC. Yet they're charging 34.75 to fill 3 gallons. I WILL be leaving this review on EVERY social media platform. You guys SUCK!!!! read more

I wish that I could leave 0 stars, because 1 is too much. They are thieves that allow you to prepay any car on their website only to reel you in to their business, and at that time make up a story in order to give you whatever car they have available. I rented a minivan ahead of time for a family trip to Orlando, once I get to the location the girl at the desk said "Oh, we don't have minivans sorry...the lady never returned it. I can give you an SUV" The SUV she offered (which was their largest car) only fit five people, which is the same as the car I own so I didn't need it. She then proceeded to tell me that they were so busy and that even people that rented a convertible had to settle for a regular sedan or SUV....so wait a second, did they lady not return the minivan or are you guys just scammers taking peoples money and taking advantage of their vulnerability. She had no empathy and didn't care that I'd have to cancel my trip to Orlando because we didn't fit and I had no other option. I asked if she could call another location and her response was just beyond me: "you can rent an SUV here and drive to the airport location, they have more cars and MAYBE they have a minivan. I can't call them because they never answer the phone, they're too busy". I couldn't believe it. The lack of customer service and empathy is ridiculous. Never ever again renting from here. I was also charged $566 for three days for a car I never received but since it was booked through a third party I may not get a refund. What a horrible experience. read more

This experience was wonderful! We had rented from Dollar rental at the airport and would have to say that the experience here was hell! In comparison we felt that we had reached heaven. There was no wait during the rental process or the check in process. The car was spotless and taking pictures of the existing damage to the car was great -- I didn't have to argue that I hadn't done it! read more

if I could review this location a 0 I would.. my check out experience was great with a young lady by the name of Helen. I returned the Kia Solera and yes I returned it with no gas lets assume a full tank is $25.00 .. when you pick up the rental you leave a $50.00 deposit I would assume they would take some of the gas money from there , I come to check and I was charged $101 dollars!!!!!!! $9.99 a gallon the gentlemen says its on the contract WHAT contract all I did was sign the receipt for $50.00 I WOULD NEVER EVER EVER EVER go back to these crooks again read more

Short Answer--Skip this rundown location and just head to the airport. We usually like hertz, but will never be returning to this one

I will never use hertz again thanks to this location. Made a reservation online with pickup, never received a call for my pickup. I called to ask to have the car delivered. Got this rude man who was giving me crap about living too far away for a pickup. Same guy ended up handling our reservation. Wouldn't give me the car cause I gave a debit card instead of a credit card to pay for and decided to run my credit to see if I can even rent the car. I'm sorry but that is such bull i am renting your car not buying the damn thing. My online reservation I made I had arranged for a 12:30 drop off, he changed it to 10:30am and then made comments about us being 3 hours late. Maybe it could be me and the fact that I am from the west coast but I have never dealt with such a rude person in my life that works in customer service. Never again! G53405603F3 Have no names of the employee since no one wears a name tag. read more

Crooks!!!! Since they close very early on Saturdays they told me to simply return the car and put the keys in the dropbox. I find out out 2 weeks later that they charged me an extra $168 because they found a little dog hair. Of course now it is their word against mine and nothing I can do. Stick to enterprise, they are professionals. read more

I rent a car for the weekend, so I got it on Friday 14-9-18 First: the employee told me that the car I reserved is not available, so I have to pay 10$ more to get another car because of unavailability. I agreed and paid for full coverage as well. The employee told me you have to return the car on Sunday and as they do not work on Sunday, I have to park the car in the parking garage and then put the car's key in a returning box. Unfortunately, I agreed. On Sunday, I returned the car which was fine with no accident at all, with near half full gas (although they gave to me near empty) On Monday a person name Ivania Mora sent an email to me claiming that I gave them a third party number and typed that they received the vehicle with damages on the right side of the passenger on the lower part of the bumper, which is entirely untrue. So I called the number attached, and I told her that I returned the car to the parking garage with no damage at all and they can check the cameras to make sure. But she aggressively told me that the car is on my responsibility until they receive it the next day!!!! , and she even refused to look at the cameras and insisting me to come to sign a report to know what caused the damage ??? And when I told her it is not my responsibility, I already did my part delivering the car intact, and they have to check the cameras. She hung up on me. Can you imagine what a customer service I had? This is unprofessional and unacceptable. for sure the is the last time I rent from Hertz. read more

#1 Despite prepaying the full amount for an SUV way in advance, your office did not have an SUV available and instead, without any desire to help or providing us with any flexibility, gave us the only choice to take a sedan. #2 Despite being downgraded to a car from our previously selected and prepaid for SUV, no adjustment to the rate was made and we were charged the same amount #3 While returning the car (office not open and only drop box available) your office did not have an available parking space to leave the car. When calling your customer service several times and despite telling them our flight was about to leave and offering to take the car to airport, they were rude, unhelpful, and did not provide guidance or help in any way. #4 I have rented from about all available companies and had never experienced such disregard for customer rights and widespread system problems. I plan to never use your company again and to tell as many people/feedback sites of our experience so they can make an informed decision. read more

I have never had so many problems with a car rental. This was sent up through State Farm Insurance. So there was no money out of my pocket (in theory). It started with the most dirty rental car I have every received. bugs all over the front, looks like there was a baby in the back seat the rear windows were all smeared with something(not sure what it was). When I returned the car on the Saturday there sign said they closed at 2:00pm. I was there at 1:45 and it was closed. I took the car to the body shop nearby and left it there and gave the rental keys to the owner (otherwise I would have waited till Monday) of the shop, picked up my finished car from the accident. A week later I started receiving charges on my credit card and calls that I need to return the car. I called the body shop and the owner said they picked the car on that Monday morning. It turns out that the car was lost or as they said it missed place. After 5 calls to customer service (by the way if you have to call customer service make sure you set aside a good 45 minutes) from being bounced around from billing and them back to customer service a few times. It is now September and checking my statement for the month, and there is another charge for $51.50 on my card dated back to July 1st from Hertz. I travel a lot and have used hertz before; I think it's just this rental location, lack of customer needs, maybe some training. This place needs help, or hertz should cut its loss and get out of this one. The location is terrible to get into it. I have decided to just cut my losses on this and write a review. I have put too much of my time into this rental to straighten out their problems. Beware read more

1 star is even too much. We got to our reservation 30 minutes late because of an accident on the freeway. The worker was clearly still there working but wouldn't let us keep our reservation because they closed 30minutes prior to us arriving. I guess they didn't want our business that bad so I don't recommend you giving them yours either. Laziness is what I got from the man "working" on 9/14/19. Disappointing but in reality thank you sir for allowing us to take our money elsewhere read more

Will never use hertz again. When I rent to return the car the attendant was abusive, yelling, disrespectful. He demanded the keys for the car info. Then threw them back at me. It was a hot day and I was in the back collecting my things and closing my suitcase when he came back and shut car off. Was drenched in sweat. When I called corporate to complain it took hours. First they offered me to refund me half rental cost. And then I had to wait 7 days for refund. 7 days came and went. So I called again and spent hours on the phone again. For them to say all we can do is 25 towards your next rental. Had to speak to another manager for them to agree to 100. Which took another 7 days to get. Also the manager was quite rude as well. read more

Rented from this location for the good price but what a MISTAKE! I returned the car outside of business hours, as scheduled and left keys in the drop box. The following week, on 4 different days- AFTER them receiving the car back, they put additional $100 holds on my credit card (total of $400). They argued with me when I called, then finally admitted they had not "closed out" the rental. I had to call corporate to talk to the billing department, sat on hold forever while they had to call the location again, and credited me back my $400. Later the same day I began getting calls from the automated 800-line to "urgently call regarding my delinquent rental" stating I had not returned the car. Again a call to corporate, on hold forever while they contacted the location AGAIN, only to find they STILL had not closed out the rental. DO NOT RENT HERE read more

As always a fast and easy service at Hertz. A gentleman by the name of Lorenzo made things seamless. I got exactly what I wanted at a little cheaper than expected!! Can't ask for any better service than that. A++ read more

Amazing customer service! Really clean office, friendly staff, good stock of cars and options. Each and every employee is eager to help and get you into a car as quick and easily as possible. The manager Robert is extremely helpful. Ive done a long term rental from them for the summer and I have had to trade my car in due to an oil change and it was the easiest, most painless switch out and they even gave me a nicer car! Best rental car experience Ive ever had. read more

Well it would appear that there has been a Management change at Hertz, Coral Gables and not for the better. We arrived to pick up a vehicle that we had reserved. We were an hour late but we had the courtesy to call and inform them of this. When we arrived the vehicle was still being cleaned and it smelled of cigarette smoke. OK, stuff happens so we were not too upset. So what tipped the scale? Ms. Jessica Mendez, the Branch Manager, that's who. It turns out that the delay was our fault as we had requested an upgrade, we had NOT. Well it was because we had requested a two door, we had NOT. She simply turned her back on my wife and walked off. One of her staff, Matthew was excellent. He apologized for the delay and went out of his way to prepare the vehicle. Can I suggest a rapid promotion for Matthew to Branch Manager. read more

Hertz Rent A Car - The Branch Manager. - Car Rental Near Me - Miami, Florida

This goes down in history as one of the worst customer service experiences I have ever had. We rented our car from the Hertz branch in Miami to drive to Key West. About an hour into the trip, the car broke down. On the side of a sketchy highway. In the pouring rain. After spending nearly 40 minutes on the phone trying to get a new car, Hertz informed us we would have to somehow get back to Miami to get a new car. They would not come get us. Essentially, we were stranded. After a few more go-rounds on the phone, we determined we could pick up a car from this branch, again if we could get there. The woman from customer assistance assured us she had spoken with Jacob at this location, who had a car available. When I called him to confirm, he first placed me on hold for 10+ minutes (yes, I could see how long it was on my phone) and then Jacob pretended he had no idea who I was. I told Jacob our situation and that we were still a good 40 minutes away with no transportation yet (cabs aren't exactly prevalent on the sides of Florida highways) and might not make the 6pm closing time, but that we were en route and would call if we were going to be late. He assured me in no uncertain terms that he would not help me, that the office closed promptly at 6pm, and that I should just go back to Miami. Jacob was one of the rudest people I have ever experienced in a customer service position. This situation ruined our entire first day of vacation. I WILL NEVER rent from Hertz again. read more

They got my family out of a huge jam on the day we were to leave for vacation. Unbelievable customer service!!

Hands down this is the best place to rent from Hertz. Jeffrey Eiseman and his staff were most courteous, efficient, and eager to please me as a customer. After renting from Hertz at the airport and feeling mistreated and dissatisfied. I called there got Jeff on the phone. The man has a million dollar attitude! No hassles, just great service and they saved me money as well. read more

Thank you to Coral Gables Hertz! After receiving dismal service at MIA location, discovered the car we were given had mechanical issues (wheel balance) and could not even be locked. Could not continue to Key West with it so pulled in to this location out of the blue. Staff were very concerned that we had been given such a poor vehicle that was potentially dangerous to drive. Gave us a replacement car within 10 minutes and our vacation was saved. Worth the taxi fare from MIA for future rentals. read more