I have been an Enterprise customer for over 25 years and hold Platinum status, which I originally…read moreearned while living in my hometown of Manhattan before relocating to North Carolina in 2022. I rent vehicles weekly and rely on Enterprise regularly. I rented for about six months at the Monroe location and have now been renting from the Indian Trail location for the past three years. While renting in Monroe, I experienced extremely rude behavior from the branch manager, which became serious enough that I escalated the issue by emailing Enterprise executive leadership. The resolution at the time was to transfer my account to the Indian Trail branch. The current branch manager at the Indian Trail location actually came from the Monroe branch and has been professional and has tried to work with me. We have built a good rapport and he has made efforts to help when situations arise, especially since I rent weekly at a high rate. However, there have still been several frustrating issues. Recently, I was hospitalized with extremely high blood pressure (254/128) and the branch manager was aware of my BP situation. During that time the branch manager emailed me on Monday 3/2 and Tuesday 3/3, but I was in the hospital and unable to respond. I later learned that the area manager, Cody, instructed the branch to attempt to pick up the vehicle, however i was in the hopsital and wasnt aware. I only learned about the pickup attempt when I went into the branch on Friday 3/6 to rewrite my contract. I have paid faithfully for the past four years and have rented consistently without breaks in my contracts. I am a reliable weekly renter and a long-term customer, which you would think is exactly the kind of customer a company would want to retain. Unfortunately, I have received more dirty vehicles than clean ones over time from both branches. I usually arrive after work and it is often dark outside, it can be difficult to see interior stains when I first receive the vehicle. I pay on average about $325 per week for these rentals. While I understand that my current situation requires me to rent weekly for now, paying that amount and receiving vehicles that are dirty, unreliable, or poorly maintained is not acceptable. Enterprise expects customers to pay for their rentals, which I have done faithfully for years. However, they are receiving my money while I am sometimes placed in vehicles that are dirty, not well maintained, or simply not reliable. On one occasion I was even in a situation where a vehicle issue almost led to an accident. When I arrived at the Indian Trail branch around 5:40 PM on Friday after work, there were already several customers ahead of me while I waited to rewrite my contract. I was placed in a vehicle that appeared acceptable in the dark, but the next morning I realized the car was extremely dirty with visible stains throughout the interior. I had to clean the vehicle myself on Saturday. Paying for this in full is unacceptable. I also went to another Enterprise branch on Saturday(today) to get assistance connecting Apple CarPlay. The staff at that branch immediately noticed how dirty the vehicle was and commented on it. They were very helpful and assisted me with the CarPlay setup, and one of the employees even suggested that I consider doing business with their branch and provided me with his card. Enterprise has always been a company I trusted, which is why I have remained a customer for so many years. Given my long history with Enterprise and my Platinum status, I would welcome someone from Enterprise corporate or regional leadership reviewing this situation and contacting me so it can be addressed appropriately. As a Platinum member and a customer of more than 25 years who rents weekly and spends thousands of dollars annually with Enterprise, I hope the company will review this situation carefully because I would prefer to remain a loyal customer if these concerns can be addressed.

This is the second time I showed up with an online reservation and had to wait for them to clean…read morethe car. I would think the car would be ready with a reservation.

I always rent from Enterprise as they are always very professional and prompt to answer any calls I…read moremay have while traveling. Leah was the person that helped me check out and she was great, she was thorough and helpful.

I have an insurance claim. They called me and told me all kinds of things. First they told me that…read morei have a 30% discount with my insurance. Then quoted me a rate of $42 per day on the standard car. I asked if that was a total or was there taxes added to that. The answer was that it is the total. I then was told it would be $39 a day with my discount. I questioned how they got to that number. They then said they did not quote me the full amount. This is absolute lies. I have always rented my vehicles from this location. They are really going downhill in their customer service and not being truthful with the customer. I have now called back in 3 times and no one will answer my call. Enterprise---U NEED TO FIX THIS!!!!

this establishment is terrible. They stole my money and lied to me. They quoted me $545 I paid wen…read moreI returned the car off in Dec. It is now Feb 2 and they charge my card an additional $200. I made mother of two kids and have lost my job. I spoke with Jake he told me there system messed up and they are at at fault. this company has put me in financial hardship. They do not care about family.

First time renting from here was great end to end. Easy pickup of the car I reserved and it was…read moreclean and full of fuel, which isn't a guarantee (sadly) these days even at major airports. My interactions with the staff were positive and service was done in a timely manner. I will definitely use this convenient location in the future.

I bought my car last year, the staff is very courteous and great at helping you with what you like…read morein a vehicle. Professional, above and beyond. Tammy C

Can I get your attention for a moment…read more.. I just have to am extend my sincere appreciation for the exceptional service I received from one of your team members, Christian Walker, at the Enterprise location on 6541 E. Independence Blvd. in Charlotte. From the moment I walked in, Christian demonstrated an extraordinary level of professionalism, kindness, and attentiveness. He went above and beyond to ensure that my experience was seamless and stress-free. His generosity, patience, and willingness to listen truly stood out. Christian handled everything with such thoroughness and care, and his follow-up to confirm that everything was okay did not go unnoticed. In today's fast-paced world, it's rare to come across someone who not only takes pride in their work but also makes you feel like a valued customer. Christian is one of those rare individuals. He is a true asset to your team, and I hope he receives the recognition he deserves for the incredible service he provides. Please extend my gratitude to Christian for making what could have been a routine experience an exceptional one. I will gladly continue to do business with your branch because of people like him. Michelle

I first spoke with Andrew on the phone when I needed to pick up my rental late. I did not know…read moretheir hours, and he was informative and very polite. I ended up picking up the car the next day, and Christian assisted me with a smooth and speedy pickup, which I appreciated since I was in pain from a car accident. The next day I called back with questions I had forgotten to ask, and again Christian was knowledgeable, kind, and provided fast customer service without making me feel rushed. He is down to earth, professional, and very human. I even received the car for an extra day as a result. When I returned the car, Darius handled the inspection quickly and had it in the back for cleaning before I even left the lot. He clearly knows his job well, and though I was exhausted, he got me in and out while leaving me with a laugh and a smile. I have rented cars from this location before and have never had a bad experience, even when things are outside the staff's control. Thank you all, and I will probably see you again tomorrow.