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    Enterprise Rent-A-Car

    2.6 (29 reviews)
    Special Hours Closed
    Updated 2 weeks ago

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    4 months ago

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    1 month ago

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    6 months ago

    The place never answers the phone. I've called 3 times this week and all I get is placed on hold

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    2 years ago

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    1 year ago

    Do they ever answer their phone at this branch? I've been on hold over 30 minutes. Called back several times.

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    3 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    7 years ago

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    3 years ago

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    5 years ago

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    4 years ago

    Such great customer service! Everyone was extremely friendly and helpful. Overall great crew and quick process to rent.

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    6 years ago

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    7 years ago

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    6 years ago

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    6 years ago

    I did submit an email to the Enterprise customer care like the manager suggested and I still have not heard anything back from the company.

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    7 years ago

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    8 years ago

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    11 years ago

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    Ask the Community - Enterprise Rent-A-Car

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    1.4(28 reviews)
    9.8 miEastland

    On the Avis website it says this location has an after-hours key drop available, but I walked all…read morearound the building and parking lot last night and didn't see one anywhere. I returned this morning at 8am when the location says it opens to find the building locked with no one inside. I waited another 20min until the attendant finally arrived and he was not apologetic or professional - just took the keys and said they got rid of their key drop 4 or 5 years ago (how Avis has not fixed this on their website by this point is beyond me). Not a good location at all, would not recommend. Use the airport location to save yourself a headache.

    Extremely unprofessiona!!!!! I booked for a car Wednesday online for a rental Monday morning at…read more0800, as I'm on my way to pickup my rental they call at 0750 and inform me there was no cars available. when I booked online it said that there were cars available. To get a better understanding I came to the store and MR. Perry for clarification on my reservation, he redirected me to the airport for a car, not informing that it will be an additional $60 airport fee if I booked there. MR. Perry is very aggressive when he talks to his customer, not aware of what's happening in the store, and gives out false information. Please save yourself the hassle of booking at this location. They have a store full of unsatisfied customers.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(39 reviews)
    7.6 miEastland

    Can I get your attention for a moment…read more.. I just have to am extend my sincere appreciation for the exceptional service I received from one of your team members, Christian Walker, at the Enterprise location on 6541 E. Independence Blvd. in Charlotte. From the moment I walked in, Christian demonstrated an extraordinary level of professionalism, kindness, and attentiveness. He went above and beyond to ensure that my experience was seamless and stress-free. His generosity, patience, and willingness to listen truly stood out. Christian handled everything with such thoroughness and care, and his follow-up to confirm that everything was okay did not go unnoticed. In today's fast-paced world, it's rare to come across someone who not only takes pride in their work but also makes you feel like a valued customer. Christian is one of those rare individuals. He is a true asset to your team, and I hope he receives the recognition he deserves for the incredible service he provides. Please extend my gratitude to Christian for making what could have been a routine experience an exceptional one. I will gladly continue to do business with your branch because of people like him. Michelle

    I first spoke with Andrew on the phone when I needed to pick up my rental late. I did not know…read moretheir hours, and he was informative and very polite. I ended up picking up the car the next day, and Christian assisted me with a smooth and speedy pickup, which I appreciated since I was in pain from a car accident. The next day I called back with questions I had forgotten to ask, and again Christian was knowledgeable, kind, and provided fast customer service without making me feel rushed. He is down to earth, professional, and very human. I even received the car for an extra day as a result. When I returned the car, Darius handled the inspection quickly and had it in the back for cleaning before I even left the lot. He clearly knows his job well, and though I was exhausted, he got me in and out while leaving me with a laugh and a smile. I have rented cars from this location before and have never had a bad experience, even when things are outside the staff's control. Thank you all, and I will probably see you again tomorrow.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Charlotte Auto Group - New Car from Charlotte Auto Group!

    Charlotte Auto Group

    3.0(4 reviews)
    5.1 mi

    Two experience perspectives below. Would give 2.5 stars if I could because one was a 5 star and the…read moreother a 1 star. But always recommend you do your research and go with your gut. These are just my experiences. Experience #2 2022 Traded in our larger family car for a smaller, safe suv for my daughter's first car - she has her permit so her practice driving was gonna be in this car. Found a decent looking Ford Escape with low miles. Had a couple of concerns on the test drive that were dismissed in a manner that made sense at the time. Unfortunately they wound up being a little more serious - 3 tires that needed patches and a bad battery that impacted the electrical system. On top of all that, less than 1 month into ownership the transmission (torque converter) started causing a shutter between 35/45mph. I mentioned some of the issues to CAG via text and email - was nice about it at first - but was told that because the car I traded in wound up having transmission issues (which we had discussed prior to the deal) there was no room for good will. Ok. I had the warranty anyway. I had asked for a warranty that would cover everything minus a deductible and purchased it. Low and behold the warranty actually will only cover about half the cost - so $1500+ out of pocket.(Was told I should have read the fine print. Yep. I should have.) Told the dealer this and again was given several reasons why they were not responsible for any of it - with the exception of an offer to possibly reimburse for the battery. So their website says they "stand behind their cars" but in this case they were several hundred miles behind it. Major repairs like this within less than 90 days... shouldn't be the customer's full responsibility. They never offered to have their own mechanic look at it. Never asked any questions or expressed any concern for the issues. Didn't ask if my daughter had gotten stuck on the side of the road or anything. It turned into a back and forth with no resolution not even agreement wherein both sides don't win but also don't lose. I'm out the money for the car, the warranty and the repair. Buyer beware I guess. Experience#1 2019 Cody and Duke took great care of my elderly parents. We were looking for an affordable, but comfortable and reliable vehicle. The CAG team were fair, and certainly went far above and beyond what one would expect from a car buying experience. Respectful, caring and sincere. Thank you!

    Buyer Beware!!!! I bought a 2013 Chrysler town and country…read moreIn late December. Before I got home from the car lot the check engine light came on. I contacted Duke and returned immediately to his mechanic I was informed that the 02 sensor was bad he first refused to replace it but did agree. He ordered the sensor and I came back and it was replaced. After leaving the shop before I got home again the light came back on, I contacted Duke immediately he told me to stopped back by and he would check it. This was also done, now he said that the Cadillac converter was bad and that he was not going to replace it. Keep in mine I never got home with the van before the light came on both times. I will be pursuing this further.

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    Charlotte Auto Group
    Charlotte Auto Group

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    Enterprise Rent-A-Car - carrental - Updated July 2026

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