I'm not sure why there's a lot of bad reviews in this business. I had a great experience with…read moreDiego, he was easy to talked to and accommodating. He gave me couple of options for the car, I reserved a standard SUV, and he offered me a Hybrid Jeep Wrangler or Ford Escape which are both good options. Quick in and out to pickup and fast return.

We have rented from Avis Northridge many times over the years and have always had excellent…read moreservice. The cars are clean and reliable and Diego is the best.

Bought a Tesla 3 (great purchase)…read more I got the check back because I paid for Dmv more than required. This is just to show their honesty. Got this check (no words).

What could they improve ? Pretty much everything !!!!…read more I should have known better then to go back to this location , being that employees are always rotating & or disappearing i figured I'd take my chances & hope & pray for decent customer service !!! Also the collision place i was using for my carrier was conveniently located very close . They had told me they had plenty of vehicles to choose from & that the insurance Co. who was covering the rent car had entered the necessary info into the system . When i arrived there to choose a car , all i was being offered where cars way below the value of what was stated i was allowed which was $100 a day vehicle , since there had been i complete misunderstanding and bad communication between enterprise and the insurance which i was not aware of , they could have explained that to me and we could have figured things out but instead they were very disrespectful and not nice or professional or attempting to explain things to me so everyone could work out. The entire scenario escalated into a very unpleasant encounter and sadly it was pretty shocking to say the least . last time i rented from them i was $6,000 out of pocket after they told me everything was covered by insurance , & again i should have not gone back there , as i stayed sitting in the waiting area hoping to resolve things they decided since they heard me on the phone & thought i was being too loud , i was told they won't rent to me & once & ended up 1/2 hour away in Thousand Oaks where there was a real sense of pride & professionalism which was not existent @ this location , & if everything wasn't bad enough with this location , they had the audacity to say completely mean spirited things & complete untruths about my character to the employees @ the Thousand Oaks location , anyone reading this be aware that if you aren't being treated with respect , it's not you , it's how they are & some how they are getting away with there very bad ,mean behavior ! There has to be some accountability , idk but this is just not OK !!!

Bad. Guy is here Verry rude. Girl is help full This is my 3 d time she is Verry helpfulread more

Waited over 2 hours for my reservation! Staff kept going away from the front desk. People in line…read morestarted to leave the car rental feed up from waiting. Lashae King the staff member that processed my reservation was extremely rude and condescending when asked if the two hours late could be added to my reservation return time. She said I'll have to pay an additional day. When I said no I'll return the car by 5pm she rolled her eyes left the desk and came back and told me we no longer have your car rental. We have an suv but it more expensive. I asked for a manager and she refused to go get one and told me to move to the side to wait for a car to be return. I let her know I was running late for work to go ahead and just process for a suv. I got charged $90 more. They had several people waiting for car wash because the manager was hand washing the cars her self. So I had to take a dirty car with poop all over and dirty trash and hair in the inside of the car. When I spoked to the manager Mariza she refused to give me her last name and said it happens where we don't have the cars they say they have on stock. She didn't help or offer to remove the extra fee for suv. So now I have a car rental for double the price and have to pump much more for gas! Horrible experience!

Good pricing! Prompt responses!…read moreWell trained associates! Highly recommended! Expedition was in great condition. Very powerful and very safe.

Outstanding service from the moment I arrived until I returned the vehicle. I was particularly…read moreimpressed with the time Arly spent preparing the vehicle I rented. He made this experience simple and effortless.

My insurance set up a rental for me at this location and the staff was nothing short of perfect…read morecustomer service. They were super efficient and thorough. If I ever do need a rental again I know where to visit! Thank you!

We had to go get car for rent on Friday without reservation as our rental through AAA didn't wasn't…read moreavailable. Despite having no reservation we were able to get Nissan Rogue. It was great vehicle for 500 miles road trip. Highly recommend this Enterprise location.

JEAN At Hertz Front desk had made booking a great experience. Renting at the Hertz located in…read moreReseda California is not only a great environment but puts ease to the sometimes stressful booking of renting cars. Way to go Jean and thank you so much .

Worst hertz ever They don't ask you what type of car you…read morewant They just surprise you at the end after your already done with paperwork and say go ahead to the front where gonna pull up the car Me confused what car??? I haven't even chose the car yet! Then he says it was the only one available and they refused to swap the car out And when my passenger got in the car her phone fell between the seat and her hand grazed against dog puke!! Imagine the people who rent cars to travel to and from or imagine where they're pets have been Nasty un sanitized cars Insurance companies take all our money just to give us weak dirty companies like hertz

I had needed a rent ASAP , I contacted roadrunner and spoke with Sivan , right away she had a car…read morefor me and gave me an amazing customer service and was very professional !! The car was great ! I never had any issues and, the best part of it the prices are very reasonable.. I highly recommend Roadrunner to rent a car ! Thank You Sivan for the great customer service Hopefully I won't need a rental car again but if I do I will definitely come back to roadrunners!

Rented a car here for a few weeks while was looking for a car as well…read moreThey gave me a way better price than everywhere else I shopped around The car was super clean and they were nice about the mileage.

This rental car company is the worst!!! DO NOT USE THEM!! Pay a few dollars extra a day and go with…read morethe big name companies because you will get excellent service guaranteed. I tried to use this company for the first time because I needed a long term rental and I was trying to save a few dollars. I filled out their reservation form and gave them a call. They were suppose to come to my house by 9:30am the next day and bring me the car. I waited two hours and they never came!! I had to take a cab to work while being extremely late to my new job. I called them to ask why they didn't show up and their excuse was that my reservation form was incomplete, although it was not. But the fact was, they received it and I spoke to them on the phone so there is no reason they should have not been there when they said they would be. To make up for it, Sam told me they would bring the car to me that night at 8pm. Sam and another woman showed up. He brought the rental car while the woman was in a separate car. My husband and I went outside. I provided all the documents they requested. My husband asked a total of 2 questions: 1) what year is the car? and 2) Is Penny's a corporation or privately owned? For some reason, this question pissed Sam off so much, he said, "Forget it! Get in the car! you are not renting a car from us!! Too many questions!!" He was a complete jerk! Completely unprofessional! A customer that is using a company for the first time and providing their credit card information and paying hundred's of dollars can ask as many questions as they want. This company is a fraud! They do not know the first thing about customer service! They are horrible! You do not treat your customers that way, especially when you didn't show up the first time when you were suppose to! The customers are the ones that keep a company in business! Business 101!! They act like they are doing you a favor by bring you the car, as they say "free of charge". BTW....Enterprise also picks you up free of charge and they won't get upset if you ask a few questions! DO NOT USE THIS COMPANY! HORRIBLE! The company replied back with lies! What a shame that they cannot notice when the mess up and just apologize instead of always blaming the customers! This company has many bad reviews, not just my own. I do have credit cards and I DO NOT have bad credit, I chose to use my debit card and provide all the documents that you requested. This review has nothing to do with my way of paying...it has to do with YOUR HORRIBLE CUSTOMER SERVICE. OWN UP TO IT! How dare a company try to ruin a customers name! You don't know me, you don't know how my credit is! I never gave your company authorization to run my credit so don't assume the worst. I own 5 houses through out the country and own my own business. Your loss for a customer! As for my phone...I switched carriers jerk off! I see your other comments to the other customers that have had bad experiences with you, and you do the same thing, you shame them, but its your company that needs to be SHAMED!!! Companies with great customer service would fix their mistakes and offer the customer a better experience, but the way that you handle your issues is completely UNPROFESSIONAL! -----------One more thing....if what the company responded was true, that they don't want to rent to me because of my form of payment..then why would they have texted me that night, after they left my house, to return to their business the next day to rent a car??? And if my phone was disconnected because you want to lie and say I don't pay my bills, how the heck were we able to text? Below is a copy of the text from you. Again, liar!!

Biggest idiots, no professionals work there. I'm glad that I went with someone else. THEY NEVER…read moreHAVE CARS AVAILABLE.

Very professional operation. Owner manages the counter himself most of the time. Very helpful…read moreabout explaining how the rental car's features work. And on top of it all, the car he gave me on my rental only used a half-tank of gas to make a round trip from the Valley to Santa Barbara ... obviously selected vehicles for the fleet that are cost-effective for the customer. Will definitely come back next time I need a rental!

This branch has been our go to car rental place. Staff are amazing, extremely helpful and very easy…read moreto deal with. Whenever the car that we reserve is not available (or even when it is available) they will offer something better. Just a while ago my wife made a reservation for a car. We have limited budget but want a comfortable 6-passenger car for our long road trip so we went with a minivan. One of the staff who was helping her politely asked "would you like to be upgraded?" My wife was hesitant cause she is used to other car rental place that charges extra if the car reserved was unavailable. She answered "no" due to the potential upgrade cost. The staff courteously asked again "are you going on a long trip?" The answer was yes. The staff said they have a more comfortable ride which was a bigger, better and newer ride - the expedition max which just arrived this morning. Long story short (which it was actually short) she came home with an expedition for the price of minivan. To top it all, everything went so smoothly. She was in and out in about 15 minutes. Everytime we come here we were treated with dignity and respect. I hope i can give more stars but 5 is the limit. Our family loves long road trips and everytime we have one we always come to this branch. Thank you Avis/Budget! You always make our vacation memorable and most of all safe and comfortable!