This is my go to Rent-A-Car location. Everyone is so helpful. Max and the whole team. Very…read moreprofessional, and very helpful. This place is being managed professionally, I hope Max continues to lead his team. Shiela

Car was an "upgrade" because they didn't have car I reserved…read more It was filthy, dented/scratched, almost bald tires with cuts in the treads of the tires. They gave me a generous 4, yes, 4 gallons of gas and expected to return it at the same level after driving 600 miles. After 2nd tank of gas filled the check engine light illuminated 250 miles away from home Took several hours the next day to get a replacement car after being told to go ahead and drive it. I refused to drive to the closest enterprise that was 36 miles away with the check engine light on. Was supposed to receive replacement at 8:00 am next day. After 4 hours back and forth on the phone I got the horrible smoke infested, dirty, majorly dented up, stained seats, Nissan sentra with 1/4 tank of gas. Turned in the car and now see enterprise trying to charge my credit card with 2 different charges above a beyond my contract. I have never had such bad rental cars and have always started with a full tank of gas with return with full tank. Just another way to rip the consumer off. BEWARE!!!

I had a car reserved from State Farm. I called Hertz and they were supposed to get me a Lyft. Hertz…read morecorporate said the local office wasn't answering and they would "escalate the call" but still they never called back. So I called Hertz directly and still no answer. So I walked 15 to the location and decided to let the phone ring the entire time. When I arrived, the phone inside the office was ringing and a man "Ash" was sitting there ignoring the phone doing nothing. I asked why he wouldn't answer the phone and he became rude and aggressive towards me. Finally he went to help me get my rental and first he went to the wrong vehicle which took about 10 minutes and then he went to another vehicle. He was pretending to have problems with the app. He seemed to be intentionally prolonging the process and intentionally inconveniencing me by making me wait another 10 minutes or so. Then he walked away rudely once he gave me the keys. I will never do business with this location again.

I'll give it a solid 4 Because they always give me an SUV loaner versus a small passenger car when…read moreI come here from my car dealer and the deposit is always returned right away to my credit card . no games . GMC uses this vendor for service loaners . The only complaint is transaction time is Slllllooooooowww. This past time they gave me a freshly detailed vehicle but sprayed a god awful perfume in the car and it even stunk up my garage when i had to leave the windows open. The smell was overwhelming .I returned at my dealer with a full tank so the return is always convenient .

Take your business elsewhere. Prepaid a day in advance of rental, got a call day of that they…read moredidn't have anything. Called corporate to figure out my payment and was told they did have cars, went to the location and it was closed with a 'be back in 25 minutes sign'. An hour went by before someone came back. There were 7 of us waiting on car reservations for pickup that were all within that time frame, some there even before me. Went inside, was told they didn't have a car for me and that I shouldn't have came. When I brought up getting my money back he made a phone call to someone and suddenly I could have a car in the parking lot. No walk around precheck, just handed me the keys at the desk. Car wasn't cleaned from the last user. 3 days later I returned it at my scheduled time, same employee. No walk around recheck, he just asked if I filled the tank and I said yes I did, and he said I was good to go. Hours later I got an email that I'm being charged $90 for a tank of gas?? Don't waste your time with this place.

The worst customer service experience ever by Guillermo. Paid in full in advance for a week of…read morerental. Got a call half hour before pick up time stated no vehicle. Called the next day, according to customer service they have a lot of vehicles on site. When I arrived, Guillermo told me there is no vehicle at all until 4-5pm, yet there are over 10 cars in the parking lot. I had a Dr appointment that day, Guillermo said with "I don't care" attitude "Just call an Uber". Won't use Budget again... Customer service was terrible, they don't care about their customers. No wonder why they have a low rating on yelp. Don't use them, I recommend Hertz. Way better company and customer service.

This company practices the old "bait and switch" routine--known by attorneys as "fraud in the…read moreinducement." I was looking for a jeep type vehicle to rent at the Kahului, Maui airport. Photo 1 shows the "bait." $49 a day. I looked at that page at 10:54.14 AM. Photo 2 shows the "switch." $98 a day. I looked at that page exactly 14 seconds later at 10:54.28 AM. And note the disingenuous "we hate it when this happens" message. Rates do change frequently, but do they double every 14 seconds? Scumbags. I just uploaded the photos. They look all squished together. I hope they display properly. But anyway, you've been warned!

DO NOT RENT FROM HERE!!! I reserved a truck online and…read moreprinted my confirmation. The day of my move I come here to pick up the truck- they don't have it. The desk guy says he doesn't know why it let me reserve a truck they don't have but that there is nothing he can do. They offer no apology and no solution. I then go to U-Haul and rent a truck there, which was super easy and hassle free. Then Budget tried to charge me a $50 no show fee! Thankfully my credit card company flagged it and didn't allow the charge through. Don't waste your time. They need to do some serious re-training at this location.

I had a last-minute need for a rental car today and called Midway Car Rental in Thousand Oaks. I…read morespoke with Jose, and as usual, he went above and beyond with customer service. Even on short notice, he was able to get me a car for the entire week with no hassle. Their professionalism, kindness, and willingness to help truly stood out. Thank you !!

Tyler was extremely polite and very patient. I had just had a photoshoot and had lots of equipment…read morein my rental, he helped me with rebooking a more roomier vehicle that was better suited. The cars here were impeccable as if they were off the showroom floor. Tyler explained mileage and tolls for the rental. This is why I use them often. I don't mind. Tyler was amazing. Ladies, he is a definite heartthrob.

Best service! I booked online and picked up a very clean, fully loaded Toyota Avalon Touring…read more Sharon walked me through the process and I was on my way to San Francisco to see The Cure with my daughter. Did I mention their rates are much better than the national rental car chains!?

Such amazing customer service, they took care of all my needs they even gave me lunch Jordan meyer…read moreand Oscar Negrette helped me such a wonderful experience I recommend this place for people who gave up hope!!!!

I understand that people's experience and expectations may vary, but I was surprised to read so…read moremany negative reviews about this particular Hertz Car Rental location. In spite of this, I decided to try it out anyway and rent a car from them for a 4-day family road trip, thinking "how bad can it really be?". Well, wanting to be as fair a customer as possible, I'm happy to report my experience with them was excellent. The staff there was attentive, efficient and extremely courteous. The process was fast, the price extremely competitive, and all went without any issue. I really cannot fault them for anything, except maybe that the car they lent me could have been a bit cleaner inside and out (but I'm a clean freak, so that's on me - no one else in my party complained about it). On the plus side, the tank was full from the get-go. Nice. Regarding the car itself, it was great: I was given the choice between several full-size SUV's, and I ended up picking a 2020 Infiniti QX60 for the road trip. What a great ride!

Poorly ran. Shouldn't be able to make a reservation at 1200…read moreif it's closes at 12 when told they'd hold the car for 2h incase of delays.

I've needed to rent here on and off for the past four months after my car was totaled in a hit and…read morerun with a semi-truck. Lily, one of the managers, has been incredibly helpful and friendly and has gone above and beyond my expectations. She really worked with me during a difficult time and made the whole process so much easier. Abel, the general manager, is also very professional, helpful and welcoming. The young woman who drove me home after I dropped off the car was kind. The cars have all been great, and the overall environment feels warm and positive. You can tell the team enjoys working together and takes pride in what they do. Thank you, Lily and Enterprise, for making a stressful situation so much better.

Was a long time client, but no more. Reserved a car, went in, and even with 30 rentals over the…read morepast 10 years, the guy at the counter, started to go thru a long list of requirements, back up references, secondary phone number, etc. He was rude, short with me, then pushed my CC back and said he would not rent to me. Somebody check his meds - he is not Enterprise material. By contrast, the folks at Midway Rentals bent over backwards to help me. and 25% cheaper.