Cancel

    Open app

    Search

    Hertz Rent A Car

    2.1 (64 reviews)
    Open 8:00 am - 4:00 pm
    Updated 2 months ago

    Hertz Rent A Car Photos

    You might also consider

    Recommended Reviews - Hertz Rent A Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    I went in at 9:30 to pick up a car but when I arrived I was rudely told that since I didn't show up at 8:30 they rented my car to someone else- and then was told that there is nothing else he can do about it and didn't offer solutions and had zero remorse. I've never booked a car and was told since I showed up at 9:30 they can be rude and dismissive.

    Alan T.

    I wish I can just give 0 star! I rented a van from Hertz petaluma yesterday, because I need going to the SF airport to pick up my family today. When I parked the van in the 8th avenue in SF for lunch,someone break my window and took my backpack. So I called the police did the report and called this location right away, so they told me to call the roadside service or that. Since i need more time to clean the break glasses to drive home, I was couple hours behind the schedule, plus the 101 north was so traffic. @5:45pm I called the front desk again explained to him what's going on and told him I will be 5 minutes late( since the hour was 7:30am-6:00pm. Here is why I'm so angry because the person who answer the phone PROMISE me he will wait for me, by the time I arrive (6:05pm) I saw him walk out the store and drive his car left, I can't believe it just happened to me, really? If you just told me straight up the business hour is 6pm, I'm totally ok with it. After I had a horrible day, and the Herts did that to me? I called the herts customer service right away the representative suggested me make a complaint through the website. Here you go!!!

    See all

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ihr T.
    0
    20
    4

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mina G.
    246
    423
    11200

    6 years ago

    Helpful 51
    Thanks 0
    Love this 49
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sel C.
    0
    19
    5

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Alan T.
    114
    9
    17

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Megan B.
    125
    36
    33

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Fernando was super helpful and rescued our vacation when we needed to trade our car in! Very helpful

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of L R.
    0
    2
    0

    4 years ago

    Went to pick up a car I had reserved and the person at the counter took off with a waiting room full of people.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Fernando he is one of the best managers of car rentals at hertz he has a good attitude

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Rude! Inattentive! Unaccommodating. POS! This place and the ppl here are a joke. Rent elsewhere or hitch hike. You'll be better off.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A M.
    0
    2
    0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of H. B.
    17
    31
    0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mark S.
    5
    143
    9

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Steve S.
    71
    37
    30

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eddy G.
    523
    1
    0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mindy F.
    190
    88
    45

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Very unhelpful and inexperienced staff. I would avoid this place if possible. I will not be giving any more business to this place.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    Fernando was super helpful and rescued our vacation when we needed to trade our car in!

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Car Rental 672 times last month within 15 miles of this business.

    Verify this business

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1
    (83 reviews)
    1.6 mi

    Not a paid review, I swear! Nina, Nate, and Justin all fielded my relentless questions in the weeks…read moreprior to my planned "Thelma & Louise" road trip with my high school bestie, and they helped get me into the car of my dreams--a BMW convertible. On the way home after picking up the car the night before the trip, I noticed an alert indicating a problem with the windscreen. Super annoying alert that couldn't be ignored, so I brought it back before they closed for the day. They promptly located and resolved the issue (related to a piece of the windscreen for the convertible that had broken off--once removed, alerts stopped). For this trouble, they extended a discount on the agreed rental price. Sweet! Also, my friend and I were so excited for our trip -- they seemed to be excited for us and happy to help get us into the "experience," which just made the start to our trip that much nicer. My experience at Petaluma Enterprise was wonderful, so it's a bummer to see others who had a different experience. It might've been because I knew what I wanted and made a point to get it, which meant I needed to call around to make it happen (this branch doesn't carry the "exotics" so one had to be delivered here for pick up). But again, they were happy to help where they could and the car was delivered to the branch the day before I needed it. I would absolutely recommend this Enterprise branch to rent a car from. They were fabulous!

    My car was being repaired nearby so I chose to rent here for the convenient location. But it took…read morenearly an hour before my car was ready and I drove it off the premises -- Staff apologized repeatedly for the delay, saying they were picking it up from an oil change place, but the car had been reserved for weeks in advance and should have been ready within a more reasonable timeframe. The delay caused me to be late for an appointment. The Staffer checking me in said "...the last driver left it between a 1/4 tank & empty, so I'll just write down it's empty and you can bring it back empty, too." That put me in two bad positions: needing to get gas immediately, causing me to be even more delayed, and trying to gauge how much gas to buy to insure I wouldn't run out, but also to not leave TOO much unused gas. It seems like a risky tactic Enterprise uses to save money on fueling, (if they fuel at all,) because most drivers will buy more than needed to prevent the car conking out in traffic or getting stranded somewhere, leaving free fuel for the next customer. The Staff should have made sure the car had at least a 1/2 tank so I could go about my day without rushing to a gas station or worrying about being put in an unsafe situation. The best scenario would be for Staff to fill-er-up! Then customers can just top it off -- no guesswork on how much to buy with little risk of running out. Besides, what good is a car without fuel? Isn't that "Rental Cars 101?" Once the car was ready, the Staffer rushed to do the walk-around inspection, missing a 2" ding on the passenger door, so I pointed it out. He rushed while telling how the gas tank door worked, and when I didn't understand what he meant, he repeated himself rather than SHOW me how it worked, so I had to ask him to show me. He then gave me the key and took off, (at that time there were 4-5 other Staffers and only 1 waiting customer, so I don't know what his big hurry was. I was being patient and friendly, in spite of the long delay, so I know it wasn't me!) When I got in the car, I saw the windshield had a white film on the interior, causing a hazy view, even though the car had just been washed. (I bought Windex Wipes at the gas station and cleaned it.) I sat there trying to learn the car's unique gear shift, and other basic features like adjusting the seat, steering wheel, exterior mirrors, headlights, AC, radio, etc., but no Staff seemed to notice that I'd been there for several minutes -- no one asked if I needed any help. Yes, I could have gone back into the office to ask for help, but the Staff's rushed behavior wasn't welcoming and I was already made late, so I fumbled my way through... I finally realized a tiny pull on the gear handle changed it to "D" (the gearshift itself didn't move to a different position, it electronically shifted, which is hard to detect if you're not used to that.) Also, a faint light illuminated the "D" when it was in gear, which was impossible to see in the sun's glare. I had to cup my hand over the gear panel to be sure I was in the right gear. To go in reverse, I had to stop while blocking traffic and figure out that I had to pull the gear while pressing a side button. That put me in an unsafe situation! Another learning curve was parking -- it required me to push the gear up and push the "P" button, when the "P" was flat and didn't look like a button that'd push in! Setting and releasing the parking break was also odd -- an unlabeled button near the gearshift needed to be pushed and although it lit up to indicate it was on, the light had a 2-3 second delay, so I was pressing it repeatedly before realizing it was on when pushed in and off when pulled up. Geez! Staff should've taken 5 minutes to show me these quirky features to ensure I could operate the car safely before they gave me the key and split. Or at least give me a written "How-to start, stop and park the car" flyer! To be honest, the only reason I'd probably use Enterprise again is because it's near my home, and because the only other rental car co. in town is Hertz, which is further away and they've earned the same low Yelp rating as Enterprise: 3 of 5 stars. I hope Enterprise will read this review and give their Staff a refresher course in customer service and "Fill-er-up!"

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Hertz

    Hertz

    2.0
    (5 reviews)
    0.3 mi

    The 2 stars are for Hertz company, the first time I rented a car from Hertz in Canada I was charged…read morefor the gas at the return ,even so I had refilled the tank, and I took a picture of the dashboard as a proof, I never got a refund (gas and processing fee $148 ), the second time in Paris CDG airport, at the return I was charged for a very small scratch that was under the car I know I didn't do it, my mistake is that I didn't take pictures .I bought the extra insurance but the attendant told me that didn't cover that, I couldn't fight it since I didn't wanted to miss my flight and I paid the $238 , my feeling is that they do this operation quite frequently, who is going to prove it ? Now 3 months later I was ask by Hertz to pay for a moving violation , no document to show me the time and place. So far my credit card company is not Helpful. One thing for sure I will never, never rent from Hertz. P.S I heard other people having problems with Hertz company, so stay away!

    Really upset with these guys right now. My 37 year old son reserved and confirmed a car rental and…read morethey tried to bait and switch to an SUV at the 'deep discount' rate of an extra $10/day. I'm home awaiting coronavirus test results. I got Jonathon on the phone and he told me there was no way the website can confirm their inventory, so take it or leave it. He was exasperated and couldn't wait to get off the phone. This is unethical business practice within an industry known for this type of behavior by their less regarded compatriots. Find another rental service and avoid this one. I hope the operator of this location recalibrates their business practices or loses this store as this truly places me in a bind.

    Photos
    Hertz
    Hertz

    See all

    Shotwell Auto Body

    Shotwell Auto Body

    4.9
    (110 reviews)
    1.7 mi

    I was parked in front of Cucina Paradiso and a car pulled over to let a lights and sirens firetruck…read morecome down the Boulevard. The driver of the car misjudged the distance and scraped my car. The driver called their insurance company, AAA, and accepted the responsibility. Their AAA person reached out to me and recommended Shotwell because they were less that 10 mins from me, AAA was connected electronically with Shotwell, and Shotwells was across the street from Enterprise. I went to Shotwell, and in a few minutes after the front office took my info, the Manager, Charlelene, came out to assess what they had to do to fix it. I could only see the scrape. She could see that the bumper scarred and the sensors near the wheel and behind would needed to be checked and calibrated, and how they would fix the scrape down to the body. So check 2 for competere. The highlight was Charlene herself, whose "having fun" personality meshed well with my own. They gave me the estimate the next day, and the guess was they'd need my car for 3 days. Turned out it was a day and a half. The desk staff were great. When I dropped of my car one the staff drov me across Petaluma Blvd N. I'm 81, and I wasn't about to try and navigate across that busy read with any expections of arriving alive! I had forgotten to take my garage door opener when I dropped off the car. I called later and asked if they could get it out of the car for. No problem! It would be at the front desk. Net net, The SERVICE component was off the charts. Charlene and her folks made it an easy peasy (and fun!) experience. Oh, and the car was in close to perfect condition. What was missing? The car had been cleaned, land the drivers side had a plastic mat to keep the diet from the person who took the car out for me had left that in there. Everything else was spot on. On a scale of 1 to 10, I'd rate Shotwell a 10. And if the the plastic wasn't there I'd give it an 11. And if got to banter with Charlene for a couple of minutes, I'd go to a 15!!

    The two photos tell most of the story. Also got an appointment in one day and it was fixed in four…read morehours and the cost was $100 LESS than the deductible. You couldn't get me to go anywhere else.

    Photos
    Came out like this
    Came out like this
    Shotwell Auto Body
    After

    See all

    After
    Yotaluma Automotive

    Yotaluma Automotive

    4.7
    (38 reviews)
    2.6 mi

    These guys are absolutely wonderful. I came to them with…read moreboth myself and my car wrecked. Not only were they personable and concerned with my well-being, but they were quick, efficient and went above and beyond in repairs. I will be returning to them as long as I have this car, which should be a long time thanks to them! Shop local!

    Yotaluma is so amazing and I highly recommend them. I went in for a maintenance service after a…read morefamily member recommended them, and they took care of everything and replaced everything for a really good, inexpensive price. They gave me a $70 new customer discount without me even asking. The cost of the maintenance service ended up being nearly $400 less than the estimate Hansel gave me, and nearly $300 less than the estimate Outwest gave me (but no shade to Outwest at all; I've never been to them, but they seem to be good as well from what I've heard). The service at Yotaluma was comprehensive and ended up taking under an hour and a half. They are conveniently located near downtown Petaluma, so I was able to take a short walk (maybe 10 minutes) to downtown and eat at a restaurant by the river while I waited, which was really nice. The people at Yotaluma were super friendly, communicative, and did a good job at explaining everything to me when I asked a few questions--thank you, Joe! I will also mention that as a young woman getting a car service for the first time, I've heard stereotypes in the media about people in my demographic getting ripped off by some auto repair shops, since we might not know as much about cars, or we're perceived as not knowing as much about cars. I experienced the exact opposite of this stereotype at Yotaluma :) They are good people and I can't recommend them enough.

    Photos
    Yotaluma Automotive
    Yotaluma Automotive
    Yotaluma Automotive

    See all

    Watkins Brothers Transportation

    Watkins Brothers Transportation

    5.0
    (11 reviews)
    2.8 mi

    After my sister's flight to Reno got cancelled, I started looking for a car transportation company…read moreand found Watkins brothers. What a great company. Thanks for such a safe and smooth experience. He even brought blankets from home for the kids. Highly recommend them!

    Our company hosted a small retirement celebration at a local winery and the owners wanted to make…read moresure the retiree his wife and a couple invited guests could enjoy without the worries of driving after wine tasting. I called Watkins Brothers Transportation and spoke to Walt, the owner. I began telling him of what we needed and also let him him know that this retirement celebration was a surprise. Walt said he could accommodate our needs as well as making sure the secret was preserved. Walt confirmed everything the day before and assured me that the secret was safe. He arrived to the pick up location at the exact time agreed to and got them to the winery exactly as planned. Once our event was over, Walt took our guests home and notified me that they arrived and were dropped off safely. I never asked for that, but it was an extra step that was taken by Walt, which I truly appreciated. His attention to details, promptness, professionalism as well as his outgoing personality, made our celebration perfect. I would highly recommend Walt and Watkins Brothers Transportation for any car service needs. Thanks again, Walt!

    Photos
    Watkins Brothers Transportation
    Watkins Brothers Transportation
    Watkins Brothers Transportation

    See all

    Hertz Rent A Car - carrental - Updated June 2026

    Loading...
    Loading...
    Loading...