Excellent service from the moment I showed up stressed out after a horrible accident and challenges with my insurance! Both staff were attentive, however I want to highlight my experience with Brianne; she was not only professional, courteous, and prompt, she helped me feel less stressed out during a hard time! The office and rental were both clean and welcoming. Staff navigated busy time well, helping each customer on a timely manner, he even wished an older gentleman a happy birthday which I appreciate! Again, she will absolutely be returning for any of my rentals. Best experience in ten years honestly. If anyone in charge happens to read these reviews, I'd strongly suggest making sure Brianne is well appreciated and paid well, it's rare to find good employees these days. read more

Extremely poor customer service skills by the sales representatives at this location. I should've checked the reviews before reserving here. Past reviews giving 1 star speak volumes. Save your time and your sanity, reserve anywhere but here. read more

If I could give a negative 5, I would. i Made a Reservation a week in advance, on the morning of the rental 30 minutes prior to pick up I received a call that car would be late 30 min. I arrived at the new time and was told that car wasn't there and that they didn't know when it would be available. I sat in the parking lot for an additional 2 hours. the vehicle finally arrived and I said well if I arrived late or returned the vehicles late you would have charged me an hourly fee and I'd like the same discount for my time applied to my rental, the manager said he couldn't do anything as it was out of his control because I had a 24 hour rental. I am angry because He had plenty enough time to know I needed the car but made no plan to get car to his shop at the requested rental time. And then couldn't care less that they were late. read more

Incredibly rude and hostile I called. I was very pleasant. I got the wrong vehicle. I'm trying to exchange a vehicle. Was yelled at accosted hung up on probably the rudest customer service I've ever experienced. read more

I went in at 9:30 to pick up a car but when I arrived I was rudely told that since I didn't show up at 8:30 they rented my car to someone else- and then was told that there is nothing else he can do about it and didn't offer solutions and had zero remorse. I've never booked a car and was told since I showed up at 9:30 they can be rude and dismissive. read more

Hertz Rent A Car - Car Rental Near Me - Petaluma, California

Negative 5 rating is more appropriate. The worst customer service, dirty vehicle (inside and out), also collision damaged. I reserved a Full Sized SUV and when I arrived the morning of, they informed me they did not have any SUV's and I would have to take a MiniVan. No call ahead of time to alert me of this adjustment in class of car. Nothing. Rude and will never come back. read more

I want to take a moment to express my heart felt gratitude and thanks to Kaitlyn and her staff at Enterprise rent-a-car in Petaluma, CA for showing such compassion in fixing me up with a rental car and providing a ride after turning in the car to the repair shop to pick up my own vehicle. It doesn't sound like much, but I was miles away from where the repair shop was and no way to get there. Their customer service was "Outstanding" Thanks! read more

Cars are filthy and disgusting we're not vacuumed we're not washed or not cared for whatsoever not to mention I was profiled and was skipped by Hertz representative to allow two customers that were very outspoken about just how rich they were so of course I was skipped and they were put ahead of me I spent 3 hours waiting to get my car because they had sold the one that I was driving and had to bring it back for the fourth time what a lowlife gum business you rent cars that you have for sale what a lowlife owner and all replies from the owner are fake and generic default messages even the owner shows just how fake Hertz-Rent-A-Filthy-Car is This website is garbage and doesn't work properly Good Lord doesn't anybody take pride in their business anymore even this website's a piece of crap and doesn't work properly whatsoever read more

I am a Lyft driver and I rented my car through Hertz. The staff at the Petaluma office were very helpful and professional. I rented for several months, so lots of interactions with staff and I can honestly say I never had any problems and genuinely enjoyed working with Hertz Petaluma staff. read more

Fernando (Manager) was great! No issues with car availability and he was flexible with what car I wanted. Overall very professional! Will definitely be back for future rentals! read more

My car was side swiped in a parking lot, so I called my AAA adjuster she made the rental car reservation for me. Well when I called hertz while I was at G&C auto body repair I spoke to a Rubin Diaz, he was incredibly unhelpful and argumentative, he kept complaining that he could not find my reservation that was made by my AAA adjuster. Saying over and over no I don't have it! Seriously frustrating! Of course after a few minutes he suddenly finds it! What a shock, oh you mean my AAA adjuster actually did make the reservation! Then the guy shows up at G&C in Rohnert Park and says he's there to pick me up! I say where's the paperwork I need to sign? so I can get back to work! He says he's going to drive me back to the Hertz office in Petaluma to sign! I say I've done this before, I just did all the paperwork in the auto body shop. Now I have to be driven to Petaluma wait in line to sign, then take the rental and drive all the way back to Santa Rosa. A serious waste of time! The only reason I put up with this nonsense is Hertz usually has good and clean cars and compared to other car rental companies. Hertz you need to get some good customer service going here, considering your not that cheap! Beware of the nonsense my friends! Cheers SYOY read more

I showed up with a credit card, unaware that it was a requirement for the credit card to have a chip. It seems like this would be a simple thing to point out on the reservation email, more clearly than just in the small print. Then, we booked an SUV online where "Nissan Rogue or similar" was our booking class. We ended up receiving a car that was an entire foot shorter in height and in cargo space than the Nissan Rogue. We felt it was a total rip off to use a comparison vehicle in our booking class that is significantly smaller. We were given a tiny Mazda that is the lamest excuse for an SUV with a tiny trunk. I asked for a better SUV, but the location had no other vehicles available. Considering the disparity between the vehicles compared, I asked if there were any discounts available. I was them asked to leave the store by the man working there. I was not being rude at all, I was just expressing our valid disappointment at booking an SUV for a family roadtrip and being given the smallest SUV we've ever seen. (It looks like a small car) We couldn't believe that they were asking us to leave, and needed a car immediately in order to get going on our drive to visit family, so we had to beg the guy at the counter to rent to us as if we owed him an apology. It's the worst rental experience I've ever had in my life. read more

Great customer service and experienced. I like the variety of vehicles available better than their competitors. Quick and attentive friendly. read more

I wish I can just give 0 star! I rented a van from Hertz petaluma yesterday, because I need going to the SF airport to pick up my family today. When I parked the van in the 8th avenue in SF for lunch,someone break my window and took my backpack. So I called the police did the report and called this location right away, so they told me to call the roadside service or that. Since i need more time to clean the break glasses to drive home, I was couple hours behind the schedule, plus the 101 north was so traffic. @5:45pm I called the front desk again explained to him what's going on and told him I will be 5 minutes late( since the hour was 7:30am-6:00pm. Here is why I'm so angry because the person who answer the phone PROMISE me he will wait for me, by the time I arrive (6:05pm) I saw him walk out the store and drive his car left, I can't believe it just happened to me, really? If you just told me straight up the business hour is 6pm, I'm totally ok with it. After I had a horrible day, and the Herts did that to me? I called the herts customer service right away the representative suggested me make a complaint through the website. Here you go!!! read more

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So for one it's nearly impossible to get someone on the phone. But when I went in, they processed everything and while they told they would take the rental to the auto body shop I would be dropping my car off at, when the day came they told me that they were not going to waste two drivers for that. I had to find a way to get my car to the shop, and ended up clocking in late to work and getting a write up. And lastly when I got the car the gas tank was not full and one of the tires didn't have air. Rediculous. read more

Hertz Rent A Car - Car Rental Near Me - Petaluma, California

If there was an option to give zero stars I would have given no stars. I will NEVER go here or recommend anyone to Rent a car from this location. I had a reservation for a car rental today but was kicked out by the Store Manger "Ruben Diaz" for simply commenting on something he stated. He yelled at me and demanded me to leave his store, I asked who was his manger he said he was the manger then I asked for someone above him and was directed to the 1800 number to hertz. I then called AAA to inform them what was happening, they proceed to calling Ruben and he stated there we're no longer cars available for rental (WHICH THIS FALSE), my auto body shop confirmed they had reserved a car for me the day prior and this proves he was purposely denying me a rental for the comment I made (comment made: I believe your insurance covers that). PLEASE AVOID GOING HERE AND PLEASE DONT RECOMMEND ANYONE TO THIS LOCATION!!!! read more

The worst costumer service ever. Do not trust the reservation website neither the service employees or just do not rent a car with HERTZ. They are the worst!! I reserved a car on their website to pick up at 5pm (to start my road trip across country the next day) because the website allows it since that's the office's hours. I showed up at 5pm and they are closed. I called and the manager hangs up (Rubén Díaz) because they are closed at 5pm. I show up the next day and they say 1. The reservation is canceled because I didn't show up 15 minutes before 5pm and also 2. They are out of cars. They don't show any of this information on the website to be aware of this issues on time, and the stuff of this office wouldn't respond for our plans and time. They are SO RUDE. You can't make a reservation online because it doesn't work and you can't make a reservation by phone, how does it make any sense? THE WORST PLACE TO PLAN TRIPS OR EVEN JUST RENT CARS. read more

Fernando was super helpful and rescued our vacation when we needed to trade our car in! Very helpful

I had to rent a few vans for work and was expecting the whole deal to be a headache-I had a tough time last year when I went to rent vehicles with a different company for this event and showed up to no vehicles. Fernando and all the staff at the Petaluma Hertz were super helpful with my reservations, answering any and all questions I had over the phone, confirming the reservation a few days before, and gave friendly and helpful customer service when I was in the office. He was clear about all the details of the reservation and helpful- even when I had a credit card discrepancy and had to deal with their phone billing center. I would highly recommend this office and their customer service! read more

I am deeply disappointed by the quality of service at this place, and I wanted to share my experience. I rented cars many times in the past 3 years and service was great. Sadly my most recent experience was terrible. I made a reservation for a particular day but I was late. I called in to let them know that I am late whether if I can still come in or not, I was on hold for 20 min to get a simple answer. It was on a Saturday and by the time we were able to talk it was already too late for me to get there on time, since they close at noon. I called on Monday to find out if I can still come and get the car at the rate I reserved on Saturday. They told me that I have to come in and show a credit card for them to pull reservation information and find out if it is still a valid offer. When I got there, he told me that they only have a full size car and my rate will be doubled. This was a month long reservation, so total is $1,000 or more. When I told them my rate is lower and I have USAA discount, they said that was for Saturday booking. I asked them about rate many times over the phone. I felt awful for driving there into a scam basically. I left office and went to USAA website and made a new reservation to pick up an economy car 2hr later from same place at a rate 40% cheaper than what they quoted me. When I went there they said they do not have the car I reserved online available and cannot give me an upgrade either. When I Asked them why the reservation was available to book if there was no car available. I drove back and saw 4 cars that need to be cleaned and be ready for rental. The guy who runs office clearly not doing a good job. Company website shows cars as available but they will scam you into buying an upgrade. Stay away from this company and particularly from this Hertz location. After all this, I call Hertz Customer Service and explain the situation, they put me on hold and after waiting for 20 min listening to awful music, line got disconnected or maybe they just hang up on me.... I think the later. read more

Went to pick up a car I had reserved and the person at the counter took off with a waiting room full of people.

Absolute worst experience I have ever had at a rental car agency. Shuttled over by Hansel Honda 11/20/19. Arrived at 0900 hours. No greeting or acknowledgment of arrival. No big deal I think. A lone patron standing in front of an unattended kiosk looks at me as I walk in. "My daughter warned me about a horrible experience she had here." "Maybe you'll have a better experience," I said, trying to be optimistic. Another patron enters. We sit, shoot the breeze for 15 minutes until an Employee names George asks, "who's next?". I walk up to the kiosk and provide him the paperwork with my reservation information. He looks at it for 5 seconds and says, "we don't have a reservation for you" and hands me back the reservation slip. Looking at the reservation paper, I said, "I don't understand. Isn't this my reservation?" "Nobody called it in and we don't have any cars for you. If you'll excuse me I need to help my customers" gesturing to the woman I was previously exchanging pleasantries with. "Aren't I a customer too? Why won't you help me?" George then says, "I have a lot of reservations to go through and I can't help you." I sit down, holding back the barrage of nastiness I felt like unleashing and called Hansel Honda. "I don't understand. I called Hertz last night and spoke with Rachel to reserve you a car" said the nice lady from Hansel. As I sat waiting for my Hansel shuttle to pick me up, I overheard the woman, who was being "helped", say something about her daughters name, which sounded very similar to my daughter's unusual name so I asked her about it. George has the balls to then say, "Don't interrupt her. You can wait outside." F you George. I wouldn't hire you to shovel turds. I told Hansel Honda about my unusual experience and they said I wasn't the first customer to have a similar unpleasant experience with this Hertz branch. They advised they will now look into not using Hertz. I travel for work regularly and will never use Hertz again. With all the competing rental car companies combined with Turo, Uber, & Lyft taking market share, you would think Rental Car Agencies would step up their customer service and hire/train employees properly. Apparently, if you are breathing and can type, you can get hired at Hertz. read more

If I could give it a zero I would. Rented a car on Saturday and returned on Tuesday. Was told my total was $232 only to get there and it was now $402. Huge difference. Guy was in such a hurry to leave on Saturday that he rushed us through the entire process. I get it, its Saturday, but its also your job and I was there way before closing time. Will not be returning. Extremly disappointed read more

New manager Fernando is making impactful changes to the reputation of this business. Customer service is friendly and professional. I like the new direction of this location. read more

Reserved a car 6 weeks ago and the day of, an hour before pick-up, they call to say it is unavailable. This is not the first time this location has done this to me, but it will be THE LAST. read more

Fernando he is one of the best managers of car rentals at hertz he has a good attitude

Rude! Inattentive! Unaccommodating. POS! This place and the ppl here are a joke. Rent elsewhere or hitch hike. You'll be better off.

Terrible service from the new associate manage here, Mr. Ruben Diaz. I am a Gold #1 member and have been using this location for years but will not return. Mr Diaz is rude and lacks basic customer service skills. Will be using Enterprise across the road from now on. read more

I want to start off with the positives. The guy that helped me was awesome. I'm almost positive his name was Dave... he's a tall white gentleman. He welcomed me with a nice bright smile and made the process simple. Thanks Dave! The reason I am giving this place a 1 star (even though Dave was great) we ran into a hiccup with my reservation and we needed the supervisor/managers help and she was clearly sitting in her office on her phone completely ignoring us. I remember her name being Jenny. Jenny decided to take her sweet time on her phone while eating while we were trying to finalize everything. Finally, when she came up she was the complete opposite of Dave; she was rude, monotone, and overall cold. Due to the fact that she is the one in charge I am rating this place a one star. I am thankful Dave was there or else I would've had a completely horrific experience. read more

Wish there was an option for zero stars. The branch manager Ruben Diaz was so rude to us that we had to leave this facility without being able to rent a car. Despite the fact that we had a confirmation number for a car rental from this branch, he refused to help us. He was so rude not only to us but to another customer in line that we exchanged phone numbers over it. Do not rent from this facility. The worst! read more

Avoid this if you can. Car had broken glass in the trunk and on the floors, car badly needed servicing, received it with a very dirty windshield due to the ash from the fires - was not clean. Also, was not with a full tank, less than a half but was told HAD to come back with a full tank. The two people in the office were running around without any assistance from others. Could not even answer all questions. Due to a severe accident in which my car was totaled, I requested from my insurance company for a different rental agency. Will not use Hertz anymore. Besides, it's now pretty much owned by Ford. read more

We rented a mini van from Hertz Petaluma for a 5 day trip to Anaheim. Overall pleased with the experience with customer service from the staff. The car was a 2018 with under 9k miles and worked flawlessly. It was rented to me with a "full tank" but when I drove 1 mile down the road to the gas station I put 2.556 gallons in it. The car was not clean like we are used to getting when renting from a major rental corporation. It appeared to have been given a very quick wash/vacuum and it showed. Knocking 1 star for those two reasons. I would rent from Hertz Petaluma again, the process was simple and efficient. read more

Ruben Diaz is an asshole. I will never, NEVER rent a car from Hertz again! It's a shame that hertz employs people that don't care even a little bit about customer service. They charged me for an extra two hours when I returned the car the same time I was instructed to. I called corporate and they said that there was nothing they could do. I was straight up cheated and Ruben Diaz was an asshole about it! Ironically I got in the cab to go home, and the cabdriver had the same complaint about Ruben! No more Hertz for this guy! read more

Still great, New office staff are making things a little more troublesome then before tho. read more

Hertz always has the highest prices of any major carrier. The Petaluma office is only open for 3 hours on Saturday morning and they will charge for the full weekend when you return after 12:00. Their insurance fees cost more than the rental car fees! Ridiculous. Never using Hertz again. Would also prefer to pick up the vehicle with a full tank of gas and clean windshield at the least. I hate having to stop at a gas station before leaving on a trip and I don't mind filling the tank before retuning if it starts out full. read more

I was really disappointed with this Hertz location. The car was not clean inside or outside and after they told me they had a "no pet" policy, we inspected the car and it had white dog hair all over the back seat. I don't think the car was even vacuumed. I took the car anyway because I wanted to get on the road (and it was Christmas eve). When I returned it today, I was told I would be charged $30 to add 2.5 gallons to the tank even though I received it on less than full. You would have thought they might have waived this fee seeing that I had a car that smelled like a dog (that was the inspector's comment today), but that did not happen. I will not be renting from this location again. read more

Very irritated with Hertz. My wife rented a car for a few days, and just returned it to go back to pick up her car at Hyundai. She is disabled and had to walk several blocks, because no one was available to give her a ride. Not happy at all! The fact that she has to use a crutch to walk, should have had them be more accommodating to get her to Hyundai. I was not able to help, since I was stuck at work in Santa Rosa myself. Very unhappy! read more

I am disappointed in this Hertz location. I was late due to an accident. I called and no one answered the phone. Then not to mentioned that the door closes at 5 while online and on their own phone it states it closes at 6. My car was not available and the man at the door didn't do much to see what he could do to help a customer who had a reservation. I will not be coming back to Hertz after this less than friendly encounter. Awful. Awful. read more

This Hertz location contradicted its own corporate information. The Hertz personnel actually thinks her justification made total sense and I should simply accept a higher rental agreement versus honoring affiliate member's benefits/discounts. Hertz Petaluma is ridiculous! Never will rent from Hertz regardless if it's my airline affiliate!! read more

Very unhelpful and inexperienced staff. I would avoid this place if possible. I will not be giving any more business to this place.